Buy It Direct Opiniões 

Good service came 8 hours after I ordered it

6

Great prices and on the one occasion I've needed customer services, they were very responsive and helpful.

This is the second laptop we have bought from you in the last few months (and previous purchases some years ago). I had bought myself a Dell; this was an HP for my wife (Dells reminded her too much of work!). Both are superb value; premium devices for budget prices and almost indistinguishable from new. (There's a significant difference between 3rd and 10th generation i5s; much less between 10th and 15th.) And delivery is amazingly fast; ordered at 19.00on Friday evening, arrived 11.00 on Saturday. Highly recommended.

Ordering straight forward process. Arrived on time. Not installed in new bathroom yet so cannot comment on functionality. Looks nice.

Incredible place. This was my 2nd purchase from Laptops Direct and honestly I can never complain. The first order I made a few years ago, flawless. This recent order just a few days ago, FLAWLESS. They're incredible, cheap and honestly so far one of my favourite companies. I highly highly highly recommend because of my experience, its been nothing less of spectacular.

Great service at a very good price. You will find it hard to find a company as good.

Easy ordering process, good range of items, staff at pick up facility very friendly and extremely helpful. Couldn't find fault anywhere.

Great experience, loved the item. Super fast delivery

Price fitting expertise

Items delivered as ordered and as promised. They called 45 mins before delivery to confirm, and it was painless from order to delivery.

A terrible experience with their claims team. I bought some furniture and damage was caused to the property which I was blamed for. I requested compensation to pay for damages, however my emails have been ignored by Mr Monuar Rahman. Terrible and unprofessional service. Avoid at all costs

Online ordering very straightforward. I decided to collect item from warehouse in Huddersfield. It stated I would receive an email when it was ready to collect however I did not receive an email. On collection there was no staff available to assist putting heavy item in to vehicle, however a member of staff who happened to be walking through the car park did assist when we requested assistance.

I genuinely wish I had read some of the negative reviews before placing my order.

I spent over £600 with Appliances Direct and paid extra for next-day delivery because I urgently needed a microwave. Instead, I was left at home all day waiting for a delivery that was never going to arrive.

What makes this worse is that the company knew there was a problem. Despite receiving calls from them on the day, nobody informed me that the microwave had been damaged and would not be delivered. I only found out after chasing them myself.

I then spent around 30 minutes on the phone being transferred between departments, left on hold and disconnected. The overseas call centre advised that the UK head office does not take customer calls and that the only option was to wait for a manager to call back within a two-hour time slot. That callback never happened.

I repeatedly asked to speak to a manager and was refused. Once I requested a refund, I was later told that because I was no longer a customer, a manager would not be calling me. Apparently, once they had my money back in my account, they no longer felt the need to address the complaint.

Items can get damaged in transit and mistakes happen. What is far harder to accept is a complete lack of communication, broken promises, no accountability and a refusal to let customers speak to anyone empowered to resolve a complaint.

I submitted a formal complaint by email and, despite this being part of the company's complaints process, I am still waiting for a response. Given the way this matter has been handled so far, I am not confident that I will receive one.

For a company happy to take over £600 from a customer, the after-sales service was shockingly poor. Based on my experience, I would strongly advise anyone considering a purchase to think carefully before ordering.

Super price and quick delivery. All goods as expected

Simple to order a new phone - competitively priced - delivered promptly - good communication.

Very easy buying experience. Excellent description of products with clear and competitive prices followed up by continual communication throughout purchase and up to delivery.

I purchased a monitor that has been suffering from the same recurring fault every few months. Each time, I have to spend weeks documenting the issue, arranging shipment, waiting for the repair, and then waiting again for the monitor to be returned. The problem keeps coming back despite the repair attempts.
The manufacturer has made it clear that they will not replace the monitor, even though this particular unit appears to be inherently faulty. The retailer, in turn, states that a replacement can only be approved if the manufacturer determines that further repairs are not economically viable.
However, the manufacturer has also indicated that they do not intend to reach such a conclusion. As a result, the retailer refuses to replace the unit, leaving me trapped in an endless cycle of repairs for the same defect.
This experience has cost me well over 200e.
Do not make the same mistake. Even if you buy from the .ie domain, it may lead you to believe you are dealing with an Irish retailer, but the business operates from the UK. The EU consumer law won't apply.

Great company to deal with. They keep you informed about your order and offer quick delivery options and deal with problems swiftly.

web site easy to use and all staff go above and beyond in delivery to insurance cover the products good value for money ya cant go wrong

We ordered four large appliances, fridge, washing machine, dishwasher and microwave on the 21st May and were told they would arrive 1st June and so we moved into our new house on the 30th May (no appliances).

The appliances didnt arrive on the 1st June so we rang and were told the hisense fridge would take 3 weeks more, we asked which fridges were ready to go, they found one, we agreed and customer service said everything would be delivered on the 4th June. 3rd June and no tracking or emails, no good, we ring and everything is going to take another 2 weeks. We asked to speak to a supervisor repeatedly, nobody would talk to us. We asked to cancel the order and were told they would. We went and order all the appliances again from currys, and now several after that call we get a message from buyitdirect saying "Yay, your order has been dispatched".... Unbelievable, Im actually stunned at how bad the customer service is, its insane, lies upon lies

Upgraded to 2 stars because I actually got my refund