Excellent service once again from laptops direct. Product ordered Thursday evening arrived Friday lunchtime. Easy to find and compare products on the website and the best price on the internet. Hig... Ver mais
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We bought an oven from Appliances Direct and paid the extra for them to install. At no stage during the ordering process was there any opportunity to find or request a delivery date. When we tried to... Ver mais
A empresa respondeu
Really easy to order free delivery available. The company phoned me to confirm everything then the driver rang me 30 before delivery. Excellent service all round.
First purchase from the company, everything was as advertised, delivered next day, product brand new unopened. Even got a call to check on delivery and if all as expected, and offering insurance for t... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Informações de contacto
Neptune Way, HD2 1UA, Huddersfield, Reino Unido
- www.buyitdirect.co.uk
4,1
Bom
14 mil opiniões
Pede aos clientes que escrevam opiniões
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Lies upon lies
We ordered four large appliances, fridge, washing machine, dishwasher and microwave on the 21st May and were told they would arrive 1st June and so we moved into our new house on the 30th May (no appliances).
The appliances didnt arrive on the 1st June so we rang and were told the hisense fridge would take 3 weeks more, we asked which fridges were ready to go, they found one, we agreed and customer service said everything would be delivered on the 4th June. 3rd June and no tracking or emails, no good, we ring and everything is going to take another 2 weeks. We asked to speak to a supervisor repeatedly, nobody would talk to us. We asked to cancel the order and were told they would. We went and order all the appliances again from currys, and now several after that call we get a message from buyitdirect saying "Yay, your order has been dispatched".... Unbelievable, Im actually stunned at how bad the customer service is, its insane, lies upon lies
Upgraded to 2 stars because I actually got my refund
3 de junho de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Terry,
Thank you for your review.
Please accept our sincere apologies for the delays to your order, the conflicting information provided regarding availability and delivery dates, and the frustration caused when attempting to discuss the matter with a supervisor. We understand how disappointing this must have been, particularly after making arrangements to move into your new home and subsequently being advised that your order had been dispatched after you had requested cancellation.
We did speak to you regarding this and refunded the order on 15/06 as requested. The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Do not order from this company!
Do not order from this company!! Item ordered from Appliances Direct for next day delivery. One week on, the item hasn’t been delivered and refund has been refused whilst they investigate with their courier!
3 de junho de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Lorna,
Thank you for your review.
Please accept our sincere apologies for the delivery delay and the frustration caused by not receiving your order as expected. We understand how disappointing it must be to still be waiting a week after selecting next day delivery, particularly while awaiting the outcome of a courier investigation.
We did speak to you regarding this and refunded the order on 04/06 as requested.
We review customer feedback internally to ensure concerns are shared with the relevant teams and used to help improve our service.
Kind Regards,
Dyann
Absolute shower of a company
Absolute shower of a company. Falsely advertising stock levels to get the sale, then eventually delivering weeks late only to discover that they have sent an air conditioning unit not fit for purpose in the UK. As others have complained on reddit, they have sent out a model with window brackets for internal opening windows only. Support has been an absolute joke - trying to fob me off with silly responses implying I've not put the bracket on properly (even the instruction manual confirms the bracket supplied is internal windows only!) and left waiting a day for a response at least every time. Do not order from here.
3 de junho de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Anon,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Beco washing machine purchase
I ordered a new Beco washing machine from this company to be delivered & installed there was a problem with the delivery so I decided to cancel the purchase! The process was handled extremely well by this company great communication step by step updates & a full refund what service!! A1XXXXX I would definitely buy from this company again! Well done regards Ken Taylor 🇬🇧
20 de maio de 2026
Opinião espontânea
Resposta da Buy It Direct
Hello Ken Taylor,
Thank you for sharing your positive experience with us! We are delighted to hear that despite the initial delivery issue, our team provided you with great communication, step-by-step updates, and a full refund promptly. It's fantastic to know that you found our service top-notch and that you would consider purchasing from us again in the future.
If you ever need anything else, feel free to visit our website Appliances Direct (appliancesdirect.co.uk) for a wide range of home appliances.
Best regards,
Ivy
The oven is exactly as advertised
The oven is exactly as advertised, nice quality. The delivery was on time. Thanks
28 de maio de 2026
Resposta da Buy It Direct
Hello,
We are thrilled to hear that you are happy with the oven you purchased from us and that it met your expectations in terms of quality. It's great to know that the delivery was on time as well. Thank you for choosing us!
If you're in need of any other appliances, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Mark
Was kept informed when it was posted…
Was kept informed when it was posted and delivered and all the steps to the delivery. Great company to order stuff from, not like some Ive dealt with,
24 de maio de 2026
Opinião espontânea
Resposta da Buy It Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you found our communication regarding the posting and delivery of your order helpful. At Buy It Direct, we strive to keep our customers informed every step of the way. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Lee
2 out of 4 laptops needed to be…
2 out of 4 laptops needed to be retrrned as one was the wring soec and was also covered with a dangerously fitted skin, the other the bezel was broken and hanging off. Woeful returns - AVOID!!
24 de maio de 2026
Resposta da Buy It Direct
Hi Wendover,
Thank you for your review.
Please accept our sincere apologies for receiving laptops that were not as expected, including one with the incorrect specification and another with a damaged bezel. We understand how disappointing this must have been, particularly when it resulted in the need for returns and a poor overall experience.
We review customer feedback internally to ensure concerns are shared with the relevant teams and used to improve our products and processes.
Kind Regards,
Dyann
The item arrived Damaged and not had a…
The item arrived Damaged and not had a reply from you as to how you plan on rectifying the issue.
29 de maio de 2026
Resposta da Buy It Direct
Hi Norron,
Thank you for your review.
Please accept our sincere apologies for the damaged item and for the lack of communication regarding your reported issue. We understand how frustrating it is not to receive a response after raising a concern. We could not see that you have contacted us regarding this, but if you wish to discuss a return, please do not hesitate to contact our customer service team.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
Over the last year we have bought…
Over the last year we have bought several items from appliances Direct, and we have no complaints whatsoever, they have always delivered well within the the agreed time frame, and keep you updated with regular emails and texts on the progress of your order the delivery of teams have always been respectful and helpful.
28 de maio de 2026
Resposta da Buy It Direct
Hello,
Thank you so much for sharing your positive experience with us! We are thrilled to hear that you have been satisfied with the timely delivery and excellent communication throughout your orders with Appliances Direct. It's fantastic to know that our delivery teams have been respectful and helpful during the process.
If you ever need more appliances or gadgets, we recommend checking out Laptops Direct for a great selection of laptops and tech products.
Best regards,
Lee
DPD didn’t re deliver and sent back so…
DPD didn’t re deliver and sent back so was never received
25 de maio de 2026
Resposta da Buy It Direct
Hi Luke,
Thank you for your review.
Please accept our sincere apologies for the delivery issue and the inconvenience caused by your order being returned before it could be successfully redelivered. We understand how frustrating this must have been.
We did speak to you regarding this and refunded the order on 02/06 as requested.
We regularly review customer feedback to ensure concerns are shared with the relevant teams and used to help improve our service.
Kind Regards,
Dyann
Damaged Radiator
We ordered out vertical radiator and when it was delivered the box was damaged. The driver said he had checked the packaging beneath and it was undamaged So we accepted delivery. The radiator was damaged underneath. We reported it and was told to upload photos of the but could not as the claim had not been updated we also could not update the return preference. I have since been able to upload the photos but have heard nothing since. Our decorating is being done tomorrow and we don’t know when or if the rad will be replaced.
25 de maio de 2026
Resposta da Buy It Direct
Hi Chris,
Thank you for your review.
Please accept our sincere apologies for the damaged radiator and the difficulties you experienced when trying to progress your claim. We understand how frustrating it must have been to encounter issues uploading the required information and then not receive any further communication, particularly with decorating work scheduled.
We did speak to you regarding this and sent a replacement unit on 15/06.
We review customer feedback regularly to ensure concerns are shared with the relevant teams and to help improve our processes and service.
Kind Regards,
Dyann
, nice choice of laptops and desktops ,
, nice and easy to order , it is my third purchase ,choices or laptops and desktops for novice and professional use . customer service is outstanding they reply within hours ,.delivery is very nice they use DPD , *****
20 de maio de 2026
Resposta da Buy It Direct
Thank you for your fantastic review! We're thrilled to hear that you found it easy to order and that this is your third purchase with us. It's great to know that you appreciate our wide range of laptops and desktops for both novice and professional use. We take pride in our outstanding customer service and efficient delivery through DPD. If you're looking for more tech options, we recommend visiting Laptops Direct for an even wider selection.
Best regards,
Mark
Shambolic customer service
There was no problem with the product (as far as I can tell), looks good and was decent value.
BUT, the service and delivery was a huge let-down and cost me 3 days worth of lost time. On 2nd April 2026 I made a large order (bath, toilet, taps, accessories etc) and chose to have them delivered on Tuesday 7th April.
I got an email and text from Better Bathrooms (owned by BID) saying they could actually deliver one day early on Monday 6th even though it was a bank holiday. I agreed and was given a time slot of 1pm-5pm. Lo and behold Monday comes and it's 6pm and there's no sign of them despite an email (probably automated) saying it was out for delivery.
Never mind, I thought, as it'll probably be here first thing Tuesday now like originally intended. At about 1pm I realise that probably wasn't gonna be happening and the bathroom fitters were getting impatient so I rang them.
The lady on the phone said "oh the delivery van broke down", we can deliver it on Thursday 9th now some time in the afternoon. I asked her why I hadn't been informed of any of this, and why their mistake now meant I would be losing nearly 3 days. She sort of mumbled something and said she would refund the delivery (she didn't) and raise an official complaint (she didn't).
I rang the next day and was fobbed off again by a man who seemed completely uninterested in doing his job and he assured me he would raise a complaint and I'd receive an acknowledgement and a follow up. Well, it's over a month later and none of that has happened. All that did happen is that my bathroom took 3 days longer than necessary and cost me £550 extra in wasted labour costs.
Stock and prices were good, customer service and delivery were not. I wouldn't use them again.
6 de abril de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Ali,
Thank you for your review.
Please accept our sincere apologies for the delivery delays, the lack of communication regarding the failed delivery, and the poor experience you had when contacting our customer service team. We appreciate how frustrating it must have been to lose several days waiting for your order, particularly when this impacted your installation schedule and resulted in additional costs.
We carefully review customer feedback to ensure concerns are shared with the relevant departments and considered as part of ongoing service improvements.
Kind Regards,
Dyann
SCAM
UPDATE: I received a refund, but only after reporting them to trading standards and making numerous calls and spending literally hours on the phone trying to sort it all out.
SCAM. AVOID. THEY DO NOT SEND ANY ITEMS.
Placed an order for a door through b &q. Heard nothing so called b &q. They informed us that the item, a door had not yet been dispatched. They messaged buy it direct who emailed to say there was a delay. Unfortunately we therefore had to cancel the door fitter as the door would not be guaranteed to arrive in time. I tried emailing but the email address is not valid and the phone number is a premium rate number.
Went to b & q a few days later and they again confirmed the item had not shipped. Today, after it was supposed to have been delivered I received an email saying status awaiting shipment and asking g if I had received the door. Why would you ask that if it clearly states it hasnt shipped yet. Why are you not sending the item? You cannot blame b &q or the courier as you yourselves have not even arranged delivery yet.
So it seems to me this company is a scam. They took my money and a week later, I have no door. You cannot get hold of them without spending more money and the. There's still no guarantee I'm not just left on hold. Who even charges you to call them these days? The company are registered as a legit company but I would strongly against ordering from these people. I have spent 170 on the door and lost my fitting appointment now too. Avoid. Scam.
26 de maio de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Cathy,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Awful avoid at all costs !
Awful avoid at all costs !!
Also known as better bathrooms
They basically pre buy items from China and will only ship when they have enough orders .
It was so late weeks and weeks and when it arrived ( radiator for a bathroom ) the pipes didn’t even reach the wall and was a totally different color .
They would not even refund me £35 to get the parts needed and fitted to make it actually look the item listed .
The answer was from the manager your plumber should have known it may need extra parts
This has been going on months now .
I will never buy anything again from this company
Avoid and buy elsewhere !!
21 de maio de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi Kerry,
Thank you for your review.
Please accept our sincere apologies for the delay in receiving your radiator, for the concerns about the product not meeting your expectations, and for your dissatisfaction with the outcome of your case. We understand how frustrating it must have been to experience these issues over an extended period and to feel disappointed by the support provided.
We review customer feedback internally to ensure concerns are shared with the relevant teams and used to help improve our products and services.
Kind Regards,
Dyann
Failed repairs on a paid policy. Leaking fridge ignored.
Review:
I purchased a fridge from Appliances Direct and paid extra for a 4-year unlimited extended warranty administered by UK Warranty Ltd. The fridge is 2.5 years old and completely broken—it is leaking water on my floor and freezing my food.
UK Warranty has sent an engineer TWICE and failed to fix it. Under the terms of the policy I paid for, if it cannot be repaired, it must be replaced with a brand-new machine. Instead, customer service has been incredibly rude and refused a replacement.
Because this is a regulated insurance product, 1 am now raising a formal complaint to escalate to the Financial Ombudsman Service (FOS). Leaving a paying customer with a leaking, dangerous appliance for over a month is a disgrace.
23 de abril de 2026
Opinião espontânea
Resposta da Buy It Direct
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Found a bargain AMD Ryzen 9 AI laptop…
Found a bargain AMD Ryzen 9 AI laptop at around £800 and the whole experience was great from order to delivery.
17 de novembro de 2025
Resposta da Buy It Direct
Hello,
We are thrilled to hear that you found a bargain on the AMD Ryzen 9 AI laptop and had a great experience from order to delivery with us. It's fantastic to know that you are satisfied with your purchase.
If you're in the market for more great deals, we recommend checking out Laptops Direct for a wide range of laptop options.
Thank you for choosing us!
Warm regards,
Lee
Resposta da Buy It Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your item was delivered as arranged and that it met your expectations. If you're in need of any other products, why not check out Appliances Direct for a wide range of options?
Warm regards,
Ivy
Resposta da Buy It Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you found ordering easy, communication good, and delivery great. If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Lee
Paid for next day delivery as needed to…
Paid for next day delivery as needed to book plumber in. Arrived 4 days later. Got a refund for delivery but part missing so had to cancel plumber again. Still waiting for missing part.
14 de maio de 2026
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