My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC.... Ver mais
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Leia as opiniões dos outros
Website difficult to use. Sign in seems to have got harder and more confusing Why is my CAF giving account mixed up with CAF banking? Your list of possible accounts is confusing - American Do... Ver mais
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Ever since being introduced to CAF by Midland Bank plc in 1979 and subsequently continued my employment with HSBC I have contributed to a number of Charities. I have found CAF to be the most effecti... Ver mais
A empresa respondeu
You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even ban... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Charities Aid Foundation
Escrito pela empresa
CAF is a leading charity working at the centre of the giving world. We help donors to give more impactfully and charities to build their resilience so they can do more of their life-changing work.
To leave a review about CAF Bank, please visit their separate Trustpilot page.Informações de contacto
25 Kings Hill Avenue, ME19 4TA, Reino Unido
- 03000 123 000
- www.cafonline.org
3,5
Aceitável
240 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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This time I connected
This time I connected, logged into my favourites and gave easily. It is valuable to be able to give with the tax already claimed through your services. I do not begrudge the small fee you charge for doing this. One of the three charities I gave to replied. I have had no acknowledgement from the others. That you cannot control. I am grateful for the acknowledgement email CAF sent. Thank you for your service over the 40 years I have used you.
3 de julho de 2026
Resposta da Charities Aid Foundation
Hi Philip,
We are so happy to hear about your positive experience with our services, especially regarding the ease of giving and the tax reclaim process. It's truly rewarding to know we've been able to support your charitable giving for 40 years. We understand your desire for acknowledgement from all the charities you support, and we appreciate your understanding that this is beyond our direct control. We're glad our acknowledgement email provided some reassurance. Thank you for your continued trust and feedback.
Customer Service.
Customer Service.
Prompt phone answering; friendly and helpful service; a quick, easy and secure way of making donations.
9 de julho de 2026
Resposta da Charities Aid Foundation
Hi,
We're so glad to hear you had such a positive experience with our customer service and found the donation process quick and easy! We truly appreciate your kind words.
Simple way to donate
My husband and I have used CAF for many years as a simple way to donate to various charities. We have found it helps us to keep tabs on our giving for when we have to give this information to HMRC. It also helps us to arrange our finances so we transfer money monthly from our current account and top up when there are extra donations we wish to make.
The whole process is simple, professionally run and queries are answered promptly.
9 de julho de 2026
Resposta da Charities Aid Foundation
Hi Ann,
We are so pleased to hear that our services have consistently met your expectations over the years. It's wonderful to know that our platform simplifies your charitable giving and assists with your HMRC reporting. We truly appreciate your kind words about our professional approach and prompt query resolution. Thank you for your valuable feedback!
Useful website to donate to multiple charities Very helpful to be able to donate to…
Very helpful to be able to donate to your favourite charities quickly and easily via CAF and very useful to be able to donate what you save in tax.
5 de julho de 2026
Resposta da Charities Aid Foundation
Hi,
We're so glad to hear you find our platform helpful for donating to your favourite charities quickly and easily, and that you appreciate the tax-saving benefits. Thank you for your positive feedback!
Making giving to charity simple
The ease of accessibility of CAF's website. The ability to give to a charity anonymously if I wanted to. The opportunity to claim gift aid.
6 de julho de 2026
Resposta da Charities Aid Foundation
Hi Taiwo,
We're so pleased to hear you found our website accessible and appreciate the options for anonymous giving and Gift Aid. Thank you for your kind feedback!
Easy to do donations over phone
Easy to do donations over phone. The staff are able to find the charities easily and quickly if you do not have the details to hand.
Im not very good online and can find it difficult sometimes to get into on line account but I don’t need to get into account much as Im sent emails letting me know how much I have in my account to spend.
I’ve never waited a long time in a queue on the phone either. A few minutes only each time.
The staff are lovely and very helpful too.
Im not keen receiving emails to donate to world emergencies preferring to decide to donate if I wish too. But there is no pressure to do so just informational emails about world disasters and natural emergencies etc. my personal choice and intention is only to do donations to UK charities as I don’t have a lot to donate and want to give to charities in this country with my small amounts.
I would recommend using CAF to donate every time Im so pleased I found them on google. It works very well for me.
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi,
We truly appreciate you taking the time to share your positive experience with us! We are so pleased to hear that our phone donation process is easy for you and that our staff are able to assist quickly in finding charities. It's wonderful to know that you find our team lovely and helpful, and that your wait times have been minimal. We also understand your preference regarding emails about world emergencies and appreciate you sharing your personal choice to support UK charities. We are delighted that you recommend our service and that it works well for your needs.
Easy to make donations and to access…
Easy to make donations and to access statements
6 de julho de 2026
Resposta da Charities Aid Foundation
Hi Joyce,
We're happy to hear that we make it easy for you to donate and access statements. We appreciate your positive feedback!
Easy to manage website with a simple…
Easy to manage website with a simple routine to allocate funds
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi Alan,
We're so glad to hear you find our website easy to manage for allocating funds! Thank you for your positive feedback.
Resposta da Charities Aid Foundation
Hi Josie,
We're so happy to hear that our prompt responses and easy donation process have been helpful for you. Thank you for your kind words!
Good way to donate anonymously and…
Good way to donate anonymously and prevent a deluge from recipient. Keeps a record for the taxman
1 de julho de 2026
Resposta da Charities Aid Foundation
Hi Ian,
We're so glad to hear our service helps you donate anonymously and provides helpful tax records. Thank you for your positive feedback!
CAF is Great!
From my perspective, CAF does a great job of making online donations easy. Also, whenever I've rung them up, they have been very helpful and friendly. The only reason for 4 stars is because I found that I am unable to donated to a few charities via CAF.
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi,
We're happy to hear you find our online donation process easy and our team helpful! We appreciate your feedback regarding the charity options and are always working to expand our network. Thank you for your support.
Trusted. Responsive. Well designec
Simple, responsive, trustworthy system. Well designed to give me the key information quickly. A great way to manage my charitable donations
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi Meg,
We're so glad to hear our system helps you manage your charitable donations effectively and provides key information quickly. We appreciate your positive feedback!
Trustworthy and convenient.
Trustworthy and convenient.
Helpful on the phone.
However, the overall fees that come off my donations have led me to divert a lot of funds directly to charities.
CAF is too expensive, I think.
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi Jorg,
We appreciate your feedback regarding our service and the fees associated with donations. We understand your concerns about costs and are always reviewing our processes to ensure we provide value while supporting charitable giving.
Donating via CAF
Easy web site and safe way for me to donate to my chosen charities.
5 de julho de 2026
Resposta da Charities Aid Foundation
Hi Mike,
We're so glad our website makes donating to your chosen charities easy and secure. Thank you for your kind words!
I find it easy to make donations as…
I find it easy to make donations as required through CAF
6 de julho de 2026
Resposta da Charities Aid Foundation
Hi Patricia,
We're happy to hear that our donation process is easy for you. We appreciate your positive feedback!
You continue to address me and my…
You continue to address me and my account as AUSTIN King when my full name is Austin Michael Henry King BUT as Austin is a first name shared with my 2 brothers, I am known to everyone else, even banks as MICHAEL KING.
I have just about got used to your choice of my name but I do find it very annoying!
Michael King
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi Michael,
We appreciate you bringing this to our attention. We understand how frustrating it can be when your preferred name isn't used consistently. We would love to speak with you to discuss this further, please call us on 03000 123 000 or you can email us at enquiries@cafonline.org.
The decision to withdraw CAF cheques …
The decision to withdraw CAF cheques is extremely unhelpful.
8 de julho de 2026
Resposta da Charities Aid Foundation
Hi Lord Levene,
We appreciate you sharing your concerns regarding the recent changes to CAF Vouchers. You can continue to support your chosen charities by making donations online or by contacting us directly. If you would like any assistance, please do not hesitate to call us on 03000 123 000 or you can email us at enquiries@cafonline.org. We will be happy to guide you through the process and help you make your donations.
Website difficult to use
Website difficult to use. Sign in seems to have got harder and more confusing
Why is my CAF giving account mixed up with CAF banking?
Your list of possible accounts is confusing - American Donor Fund? Give As You Earn? Etc etc you’re just CAF to me and I’ve no idea what you call my account and I have no need to know
Currently won’t let me either login or change my password.
Thinking of leaving
2 de julho de 2026
Resposta da Charities Aid Foundation
Hi Paul,
We appreciate you sharing your feedback regarding our website's usability and account navigation. We are genuinely sorry to hear about the difficulties you've experienced with signing in and identifying your account. Please call us on 03000 123 000 or email us at enquiries@cafonline.org so that we can discuss this further and help you to access your account online.
Death of husband who had a CAF charity account
I phoned to say that my husband had died and now you’ve sent an email to him.
I wanted to put the account into my name but was told that this wasn’t possible. So the account was frozen and I was told that I had to take out a new account in my name. So it wasn’t a good experience
6 de julho de 2026
Resposta da Charities Aid Foundation
Hi Mary,
We are truly sorry to hear about your recent experience during such a difficult time. We understand how frustrating it must have been to receive an email for your late husband and the complications with the account transfer.
We would appreciate the opportunity to discuss your concerns further and look into what happened. Please contact us on 03000 123 000 or email enquiries@cafonline.org, and a member of our team will be happy to assist.
Resposta da Charities Aid Foundation
Hi Julia,
We're so glad we could provide clear, practical advice for your query. Thank you for your kind words!
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