Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
So very knowledgeable about all this Canada. Allowed me to use credit we still had with them from Covid times. Everything was spot on...including the trip itself. Will definitely return to Canada at s... Ver mais
A empresa respondeu
Extremely poor service. We booked a hire and a hotel for our upcoming stay in Canada. 3 days after booking received an email saying the hire cars were fully booked. Then 2 days later another email... Ver mais
A empresa respondeu
Just booked a holiday for 2027 and was really pleased with how Gary our Travel consultant suggested places to stay and visit with expert knowledge. We relied on his expertise to build our dream holida... Ver mais
A empresa respondeu
Informações sobre a empresa
- Operador turístico
- Agência de aluguer de carros
- Agência de cruzeiros
- Site de pesquisa de voos
- Hotel
- Agência de viagens
Escrito pela empresa
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Escrito pela empresa
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Informações de contacto
1st floor, 10 Eastbourne Terrace, W2 6LG, London, Reino Unido
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4,5
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything worked smoothly
Everything worked smoothly. All connections worked. Hotels were good and central. Quick response to issues
27 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We are delighted to hear that you had a great holiday.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Totally Professional
From our first vague enquiry to agreeing a fabulous itinerary Andrew has been fantastic. Nothing is too much trouble and tweaks have been dealt with professionally and efficiently.
26 de junho de 2025
Resposta da Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Highly recommend.
Wouldn't use any other company when travelling to Canada. Canadian Affair are amazing & every person we have ever spoken to has been so professional, knowledgeable & helpful.
Booking on this occasion, Andrew has been absolutely outstanding. The level of support, care & understanding he has provided throughout the booking process has been superb. His customer service is on another level. Thanks for everything Andrew!
I can't recommend Canadian Affair enough. A fantastic company to deal with.
27 de junho de 2025
Opinião espontânea
Resposta da Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
friendly and helpful
They were very friendly and helpful
The phones were quite busy when I called first so it took a while to get through
17 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this we apologise for the delay when you originally called.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Fantastic Touring Holiday
We’ve just returned from our Rockies & Alaska Cruise Extravaganza booked through Canadian Affair, and we had a fantastic holiday with our two American friends. The whole holiday went so smoothly from start to finish. We particularly liked Banff as a small town and Lake Louise was breathtaking! The views from the Rocky Mountaineer (free upgrade to Gold service courtesy of Canadian Affair) were awesome and the service was second to none, including the meals, drinks and baggage handling! The only downside to the train was a 12 hour day followed by an 11 hour day, which were a bit long, but nothing anyone can do about that because that’s how long the journey takes. It is made easier by the sumptuous seats with lots of legroom.
The Holland America cruise through the Alaska inside passage was a whole new experience to us as we’ve never cruised before, but this too was fantastic. I can wholeheartedly recommend this tour booked through Canadian Affair
23 de maio de 2025
Opinião espontânea
Resposta da Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We do apologise for the delay you endured on train journey and we are pleased this did not impact your trip to much.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Great staff willing to go the extra…
Great staff willing to go the extra mile to make the booking easier.
Very flexible packages and good value
21 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this it is the sort of level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
As always first class service
13 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to read this lovely review.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
So Far Great Experience
The staff are very helpful and knowledgeable which has given me peace of mind when booking this trip. I believe the prices ae competitive as well.
13 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are really pleased and thrilled to hear this its the level we expect at Canadian Affair at all times.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on holiday.
Kind Regards
Allan
Customer Service
Each member of staff that I had the…
Each member of staff that I had the pleasure of speaking with was polite, courteous, knowledgable and patient and are a credit to the company. I hope our trip is equally as pleasant. Kind regards, Phill Portsmouth.
18 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are really pleased and thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation.
Kind Regards
Allan
Customer Service
Hats off to Mark
Just spoke to the very helpful and charismatic Mark Carson who quickly and easily amended a booking for me -a real asset to the company.
Great, too, to so easily be able to get through to speak to a real person so easily - none of this having to endlessly repeat yourself to a soulless chatbot to possibly, or possibly not, be put through to a member of the team.
I have used Canadian Affair for years and will continue to do so, especially having seen Mark on Eggheads?
19 de junho de 2025
Opinião espontânea
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation to Canada.
Kind Regards
Allan
Customer Service
Have just booked a flight to Calgary…
Have just booked a flight to Calgary with Canadian Affair had an issue with payment, called on number issued on website and got Mark, he made the booking and payment effortless and quick and with a great personality .
What a pleasure speaking to Mark a really nice Scots man. Thank you Mark.
17 de junho de 2025
Opinião espontânea
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are really delighted and thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great time when you go on vacation to Canada.
Kind Regards
Allan
Customer Service
Mark Carson
Mark Carson, the representative that I dealt with, was exceedingly helpful in putting the itinerary together. This included providing a recommendation for a longer stay in one of the resorts and some culinary establishments in Banff from his own experiences in Canada.
2 de junho de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Mark we are really pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we ar pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Making a holiday booking was easy and…
Making a holiday booking was easy and straightforward. Everything I asked got a answer. Daniel was very helpful with tips and suggestions. Much appreciated
29 de maio de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Daniel we are extremely pleased to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Customer service with a smile
Customer service with a smile. Went above and beyond to help us to book the right holiday.
Thank yoy
23 de maio de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
The booking was made so easy and the…
The booking was made so easy and the representative was very knowledgeable and pleasant.
22 de maio de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Great holiday planning support
Adele helped us through, what to us, was a fairly complex package holiday. Her knowledge of the region and her patience with all our questions gave us great confidence in the support we did, and could, expect from Canadian Affair. So far, great service and extremely helpful, thank you Adele.
23 de maio de 2025
Resposta da Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Adele we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
In the round
In the round, the CA service has been very good, and hopefully we can look forward to their support if we have any complications.
My only criticism at this point is that service delivery by 'team' means you are frequently communicating with different people and re-rehearsing our itinerary.
12 de maio de 2025
Resposta da Canadian Affair
Good morning,
Thank you for providing valuable feedback. If you could kindly e-mail your booking reference number to mail@canadianaffair.com and a member of our customer service will review the concerns raised regarding rehearsing itinerary.
Kind Regards
Allan
Customer Service
Excellent service as usual from the…
Excellent service as usual from the friendly people at Canadian Affair. So many varied options, whether it’s a package deal or bespoke. Great prices too!
9 de maio de 2025
Resposta da Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts this is the level of service we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Excellent response from Karen Dougan…
Excellent response from Karen Dougan who listened to our requests and helped us plan the trip with great advice and care
18 de abril de 2025
Resposta da Canadian Affair
Good morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Karen we are thrilled to hear this.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
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