Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
A empresa respondeu
At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
A empresa respondeu
Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sutton Manor is an exemplary
Sutton Manor is an exemplary
Nursing home. Housed in an interesting period property with extensive grounds, elegantly furnished and staffed by a team of expert and kind carers. A big
plus is the food, two chefs produce delicious, beautifully presented meals catering for all tastes. My two weeks respite was an enjoyable success.
2 de setembro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Marianne, thank you for sharing such lovely feedback about Sutton Manor.
Just to clarify, this Trustpilot page is for carehome.co.uk rather than Sutton Manor itself. carehome.co.uk is a care home reviews and comparison website, helping people find and learn more about care homes across the UK.
We’d encourage you to leave this review on Sutton Manor’s profile on carehome.co.uk (https://www.carehome.co.uk/carehome.cfm/searchazref/20001035SUTA), where it will be seen by people considering the home as well as the team at Sutton Manor, who we’re sure will really appreciate your feedback.
Resposta da carehome.co.uk
Hi Jean, glad we were able help! Thank you for your review.
Resposta da carehome.co.uk
Hi Marion, so pleased you found our team friendly and helpful. Thanks for the lovely feedback!
Resposta da carehome.co.uk
Great to hear you found our service helpful. Thanks for your feedback!
Clear advice given with empathy and…
Clear advice given with empathy and understanding.
9 de setembro de 2026
Resposta da carehome.co.uk
Hi there, we’re really pleased our Care Help Team was able to offer you valuable advice. Thank you for taking the time to share your experience.
Magnificent service
Magnificent service. Helpful and informative. Extremely kind and caring staff. They helped our family at sich a stressful time.
11 de setembro de 2026
Resposta da carehome.co.uk
Hi Vickie, thank you for your lovely words. We know how overwhelming and stressful these situations can be for families, so it means a great deal to hear that our Care Help Team made things a little easier. Wishing you and your family all the best.
Very polite on the phone and helpful…
Very polite on the phone and helpful with my situation. Within hours I was contacted by a home and a visit was organised the following day, with very positive results. Thank you
9 de setembro de 2026
Resposta da carehome.co.uk
Hi Joyce, thank you for sharing your experience. We’re so pleased our Care Help Team could help with your situation and that everything moved quickly for you. It’s wonderful to hear that the outcome was so positive, and we wish you and your family all the very best going forward.
I would like to thank them for helping…
I would like to thank them for helping me get my husband in respite thank you very much
8 de setembro de 2026
Resposta da carehome.co.uk
Hi Anne, we’re so pleased we could support you in arranging respite care for your husband. Thank you for your kind words, and we wish you and your husband all the best.
The young lady gave all information…
The young lady gave all information requested.She was very u derstanding and provided all appropriate
details
9 de setembro de 2026
Resposta da carehome.co.uk
Hi Wendy, it’s great to hear that you received all the information you needed. Thank you for taking the time to share your experience with us.
Very quick efficient response and good…
Very quick efficient response and good list of homes provided.
Using postcodes to identify homes inevitably results in some being rather too far away by public transport.
8 de setembro de 2026
Resposta da carehome.co.uk
Hi Sandra, thank you for your feedback. We’re pleased you found the response quick and efficient and that the list of homes was helpful. We also appreciate your point about using postcodes, as distance doesn’t always reflect how practical a journey is by public transport. It’s useful feedback and something we’ll keep in mind when looking at how we can make our recommendations more relevant.
Great support
Very knowledgeable, helpful staff. Prompt response with relevant information. Good follow up.
1 de setembro de 2026
Resposta da carehome.co.uk
Hi there, thank you for your kind feedback. It’s great to hear that you found our Care Help Team knowledgeable and helpful. We really appreciate you taking the time to share this.
First time finding a home
Good website and staff advice particularly for someone not familiar with care homes. Staff very efficient and attentive and followed up. Some of the individual care homes were slow to respond though.
27 de agosto de 2026
Resposta da carehome.co.uk
Hi Mark, thank you for sharing your experience. We’re delighted that our website and Care Help Team helped make the process clearer and that you felt well supported with attentive follow-up.
Amazing help at difficult time
Pauline, janene and Laura have all been brilliant . From initial contact , they have constantly checked in and updated me on availability in the area. Empathetic and caring, I couldn't have asked for better help. Answering emails quickly and always helpful. Thoroughly recommend this site 100 % at a difficult time , they do all the legwork for you.
Fantastic- thankyou
29 de agosto de 2026
Resposta da carehome.co.uk
Hi there, thank you for such a wonderful recommendation. We’re so pleased that Paulina, Janene and Laura have been able to support your care home search during a difficult time. We’ll make sure your lovely feedback is shared with the team.
Amazing help navigating this complicated process
Laura was patient, thorough and professional in helping us to find a home for our father
1 de setembro de 2026
Resposta da carehome.co.uk
Hi Sam, it’s lovely to hear that Laura was able to support you so well. We’ll be sure to pass on your kind words to her. Wishing you and your father all the very best.
Listened to our needs
Listened to our needs, and gave us some good ideas and information
3 de setembro de 2026
Resposta da carehome.co.uk
Hi Mark, thank you for your feedback! We’re really pleased to hear you felt listened to and found the ideas and information helpful. We appreciate you taking the time to share your experience.
Takes the hard work out of a difficult…
Takes the hard work out of a difficult task .
Meg produced a list of suitable homes the following day
31 de agosto de 2026
Resposta da carehome.co.uk
Hi Deborah, we’re so pleased Meg could make a difficult task that little bit easier and get a list of suitable homes to you so quickly. Thank you for sharing your experience!
Really helpful & knowledgeable
Really helpful & knowledgeable. Very polite & empathetic of the situation. Would definitely recommend using them.
14 de agosto de 2026
Resposta da carehome.co.uk
Hi Ms Espley, thank you for the review! We’re really pleased you found our team knowledgeable, understanding and supportive throughout your experience with us.
I joined then had a call and found a…
I joined then had a call and found a residential home within a week...and had several calls off other places..
Thank You so much
29 de agosto de 2026
Resposta da carehome.co.uk
Hi Mark, delighted to hear that our Care Help Team were able to support you in finding a residential care home. Thank you for your positive feedback!
Customer Servuce lady was very helpful
20 de agosto de 2026
Resposta da carehome.co.uk
Hi David, thank you for taking the time to leave your feedback, our Care Help Team really appreciate it.
Very quickly provided me with a…
Very quickly provided me with a shortlist of local care homes meeting my needs.
28 de agosto de 2026
Resposta da carehome.co.uk
Hi Keith, we’re glad we could quickly narrow down the options and provide care homes that matched what you were looking for. Thank you for sharing your experience with us.
A Experiência Trustpilot
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