Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My needs were perfectly understood
My needs were perfectly understood. The response was very prompt and very accurate
29 de setembro de 2026
Resposta da carehome.co.uk
Hi Marcus, thank you for your lovely feedback. We're so pleased to hear that our team understood your needs and provided a prompt, accurate response. We really appreciate you taking the time to share your experience!
Helpful and efficient
6 de outubro de 2026
Resposta da carehome.co.uk
Hi Sean, thank you for your lovely feedback! We're glad you found our service helpful and efficient. We really appreciate you taking the time to leave a review.
Fordingbridge Care Home
It was difficult to find the right secure, dementia care home for our brother (72) who has Korsakoff. Syndrome. From the outset the Fordingbridge team at all levels have been helpful, empathic, and professional. The team lead quickly appraised and understood our brother's needs, both his clinical diagnosis and how to manage his personal quirks and preferences and need for autonomy, limited though that now is. The care team on the floor are consistently kind and attentive, and treat him with warmth and good humour. There is a good atmosphere here and the home environment is spacious, well appointed and clean and the food seems very good. A year on, his second year in care, he is more settled, happy to have a large tree-surrounded garden with shady places to sit, either alone or with some of his friends. It's been a big relief to find the right place for him.
5 de outubro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi there, thank you for taking the time to share your experience. It’s lovely to hear that your brother has settled well at Fordingbridge Care Home and that you’ve found a care home that understands his needs.
Just to clarify, carehome.co.uk is a website where families can search and compare care homes across the UK and read verified reviews, rather than the care home itself. We’d really encourage you to leave this review on the care home’s profile on carehome.co.uk (https://www.carehome.co.uk/carehome.cfm/searchazref/85732), as their team will really appreciate your kind words and your experience could also be helpful to other families searching for care.
Resposta da carehome.co.uk
Hi there, thank you for your lovely feedback. We’re so pleased you found the team caring and helpful.
This is a misleading website as the…
This is a misleading website as the homes pay a fee to be on the site. People with negative experiences have to jump through hoops to share their concerns. You just have to compare the reviews on the site to Google reviews to see the difference.
Reviews from staff are not permitted - many care homes look wonderful, smell lovely and have all the mod cons while it is the staff on the floor keeping things going even though management may be driving them into the ground. I have personal experience with a care home that I reported to CQC for resident safety concerns while working there that has a 10/10 score on the website.
30 de setembro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi there,
We’re sorry to hear you feel this way, but we do want to clarify how carehome.co.uk works and why we stand firmly behind our review process.
Every registered care home in the UK is listed on carehome.co.uk. Some care homes choose to pay for additional visibility on the website, but whether a care home is a subscriber or not has no influence on the reviews we publish. We publish both positive and negative reviews, and maintaining an authentic picture of people’s experiences of care is extremely important to us.
We do not accept reviews from current or former members of staff because they cannot offer the same impartial perspective as someone receiving care or their family or friends. A positive staff review may naturally favour their employer, while a negative review could relate to an employment dispute rather than the experience of care received by residents.
Our aim is to give families the clearest and most reliable view possible of the care and experiences shared by other residents and their families.
The lady I spoke to was very nice and…
The lady I spoke to was very nice and listened to everything I told her. She was very thorough. On the whole a very positive experience. If there was a negative it was the fact that she sent me names of care home which were outside the required radius
23 de setembro de 2026
Resposta da carehome.co.uk
Hi Sandy, thank you for your lovely feedback. We’re pleased to hear you felt listened to and supported throughout. We also appreciate you highlighting that some of the care homes were outside your preferred radius, and we’ll take this feedback on board.
Excellent support & Guidance …
the girl i talked to was very compassionate and understanding, She took time to listen to my concerns and offered guidance when required.
She followed up with a great information pack along with a selection of care homes which she suggested may suit my mums need best.
This was greatly appreciated
30 de setembro de 2026
Resposta da carehome.co.uk
Hi David, it’s so lovely to hear that you felt listened to and supported throughout your conversation. We’re delighted the information and suggested care homes were helpful in your search for the right care for your mum. Thank you for sharing your experience.
Got the job done with ease!
Easy communication
Polite and friendly lady
Genuine to my requests
29 de setembro de 2026
Resposta da carehome.co.uk
Hi Elaine, it's great to hear you found the process easy and that our Care Help Team listened to what you were looking for. Thanks so much for your lovely feedback.
Very helpful
28 de setembro de 2026
Resposta da carehome.co.uk
Hi Diane, we're glad you found our service helpful. Thanks for taking the time to leave us a review.
Great at follow up and quick responses
Great at follow up and quick responses. Got me in touch with the places best suited for dad’s needs and local to where he is familiar with.
21 de setembro de 2026
Resposta da carehome.co.uk
Hi Paul, we’re delighted our Care Help service was able to help you connect with care homes suited to your dad’s needs. Thank you for sharing your experience.
Success !!
Success !!
The leads provided to us enabled us to navigate the process of finding a care home and learn about all the options pretty quickly on the journey.
Thank You
20 de setembro de 2026
Resposta da carehome.co.uk
Hi Mark, we’re so pleased the information our Care Help Team shared helped you understand your options and find your way through the search for a care home. Thank you for taking the time to share your experience.
My Mum is living in a care home
My Mum is living in a care home. She has settled in very well. The home is excellent. It is always very clean. It seems that her room is cleaned everyday. Her bedding is always fresh and clean. She has a pleasant room looking onto a garden area.
The dining room seems pleasant and clean. The menu that is served is on a board that is easy to see with some pictures as well as writing. The menu is varied and Mum says she enjoys the food.
Mum is very well looked after. She is clean and well kept. A hairdresser comes also a chiropodist.
Whenever I visit there are always plenty of staff even on a Sunday morning.
Whenever I have a problem it is dealt with immediately.
I was reluctant to place Mum in a home but I could not cope with her dementia at my home. When I took her to the home she was frightened and didn’t want me to leave her but she settled in within a few days.
I would recommend Belmont Grange in Ilfracombe to anyone who needs care for their elderly family.
26 de setembro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Mr & Mrs Rolfe, thank you for sharing your mum’s experience at Belmont Grange. It’s lovely to hear that she settled in so quickly and is being well cared for, especially after such a difficult decision.
Just to be transparent, this Trustpilot page is for carehome.co.uk, the website that helps families find and compare care homes. If you’d like to share your kind words on Belmont Grange’s profile on carehome.co.uk, the home and families considering it would be able to read them there.
It was helpful to talk to a real person…
It was helpful to talk to a real person to help you with your search for a home.
10 de setembro de 2026
Resposta da carehome.co.uk
Hi Jackie, thank you for your review. We’re glad speaking with our Care Help Team supported your search for a care home.
Since my mother arrived 10 months ago…
Since my mother arrived 10 months ago she has settled in extremely well. As I visit at least 4-5 times a week I can see for myself the excellent level of care given by ALL members of the team.
The team are very professional , patient and caring and know each residents needs, requirements and assist them accordingly.
From front of house Laura beside the entrance to Sherryann in the office, to ALL the Wonderfull Team ,
THANK YOU ALL VERY MUCH !!!
24 de setembro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Sachin, it’s lovely to hear that your mother has settled in so well and that you’ve seen such thoughtful care from the care home.
It sounds as though this review is for her care home, rather than carehome.co.uk. We’re a website that helps people find and review care homes. If you share your review on the home’s carehome.co.uk profile, the care home team and other families will be able to see your kind words.
Thanks is not enough 🤗
I’m so impressed and frankly relieved to have this company helping me to find a suitable Carehome for my husband…such a traumatic time but your lovely staff have been beside me.
Thank you
15 de setembro de 2026
Resposta da carehome.co.uk
Hi Susan, thank you for your kind words. We’re sorry this has been such a difficult time, but we’re so glad our Care Help Team could support you as you look for the right care for your husband.
An excellent opening discussion of my…
An excellent opening discussion of my case and I have decided to assess my next steps carefully
22 de setembro de 2026
Resposta da carehome.co.uk
Hi John, thank you for your kind feedback. We’re glad the initial discussion was helpful, and we’re here if you need further support as you consider your next steps.
Very helpful
The person I spoke to had a friendly and helpful manner. She identified my mother's needs and suggested some appropriate homes. This was very helpful and much appreciated. Thank you.
14 de setembro de 2026
Resposta da carehome.co.uk
Hi Karen, thank you for your lovely feedback. So many people we speak to are in a similar position. We’re glad the call and information helped you see where to start. Wishing you and your mother all the best.
The initial call was very professional…
The initial call was very professional and info received quickly and as a burnout carer it focused the mind where to start! Found it very useful!
20 de setembro de 2026
Resposta da carehome.co.uk
Hi PB, thank you for sharing this. So many people we speak to are feeling worn out by caring for someone they love. We’re glad the call helped you find a clearer starting point and made those next steps feel a little easier.
The operator did all ai I asked for and…
The operator did all ai I asked for and was polite and respectful throughout.
19 de setembro de 2026
Resposta da carehome.co.uk
Hi John, thank you for your kind feedback. We’re pleased we could help with everything you asked for and that you felt treated with courtesy and respect.
stupid sytem
I left a review for a care home. One that is doing a poor job, and the website asks my details to be sent to the care home to verify my review...Do you realise how stupid this system is? I asked them to keep my details secret because we live in a small town and the managers are not very nice, and I don't want any issues in town.
18 de setembro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Manuel, thank you for your feedback. We understand that some reviewers may be concerned about their identity being shared with the care provider, particularly in a small community.
We require reviewers to provide their genuine details so that reviews can be authenticated. Where a reviewer provides their full name, this is normally shared with the care home. This helps the provider understand who the feedback relates to, investigate any concerns raised and respond appropriately.
The reviewer’s full name is not published on carehome.co.uk, and reviewers can choose to have only their initials displayed publicly.
We appreciate that not everyone will agree with this approach, but we believe it provides an appropriate balance between allowing people to share their experiences and ensuring reviews are genuine and can be properly addressed.
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