Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
A empresa respondeu
At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
A empresa respondeu
Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kind listened asked questions to assist…
Kind listened asked questions to assist find right home
21 de outubro de 2026
Resposta da carehome.co.uk
Hi Julie, thank you for your review. We’re so glad you felt listened to and that our team took the time to understand what you needed in your search for the right care home.
Excellent service
Excellent staff and great service, said what they would do and done it. Kept you informed throughout would recommend them to help you.
21 de outubro de 2026
Resposta da carehome.co.uk
Hi Mark, thank you for recommending us. We’re pleased our team followed through on everything promised and kept you informed along the way. It’s lovely to hear you felt well supported.
great service
came back to me and let me know that they were proceeding to gather me a list of care homes that matched my requirements and that they would probably contact me directly. Which they did so saved me a lot of time and effort.
20 de outubro de 2026
Resposta da carehome.co.uk
Hi Dawn, thank you for your review. We’re so glad the care homes got in touch and that finding options matched to your requirements saved you time and effort.
Quick response with the right…
Quick response with the right information I wanted and the care homes contacted me direct. Many thanks.
19 de outubro de 2026
Resposta da carehome.co.uk
Hi Annette, thank you for your review! We’re pleased you got the information you needed quickly and that the care homes contacted you directly.
Great Company
Engaged the services of this company to try and locate a respite facility for my elderly mother. Very approachable and professional staff members. Contact was very good, listening ear and follow up emails were appreciated. Would recommend them for help and assistance in this field.
19 de outubro de 2026
Resposta da carehome.co.uk
Thank you for recommending us. We’re so pleased you felt listened to and supported while looking for respite care for your mother. Your feedback is much appreciated.
Resposta da carehome.co.uk
You’re very welcome. We’re glad we could help, and thank you for leaving us a review!
During the stressful time of trying to…
During the stressful time of trying to find the right Care Home for my mother the team were so helpful and created the contacts and reassurances I needed
18 de outubro de 2026
Resposta da carehome.co.uk
Hi Nigel, thank you for sharing your experience. We’re so pleased our Care Help Team could offer reassurance and help you connect with care homes while searching for the right care for your mother. It means a lot to know we helped make a stressful time a little easier.
I spoke to Gemma who was very polite…
I spoke to Gemma who was very polite and helpful
6 de outubro de 2026
Resposta da carehome.co.uk
Hi Valerie, thank you for your kind feedback. It’s lovely to hear that Gemma from our Care Help Team was so helpful when you spoke with her.
I was given a short list of 5 and we…
I was given a short list of 5 and we went to see 3 and chose 1 for respite care.Lucy was brilliant and quick with her response,which saved me a lot of time and stress at this troubled time.
16 de outubro de 2026
Resposta da carehome.co.uk
Hi Keith, thank you for your lovely feedback. We're so pleased Lucy was able to make your search easier during a difficult time, and that you've found a care home for respite care. We'll be sure to pass your kind words on to her. Wishing you and your family all the very best.
None of the care homes phoned me
None of the care homes phoned me. Received a follow up call from the company on a Saturday evening.
15 de outubro de 2026
Resposta da carehome.co.uk
Hi Christine, we're sorry that you didn't receive the responses you'd hoped for from the care homes contacted.
While we do our best to encourage care homes to respond to enquiries, unfortunately we can't guarantee that they will get in touch. Our Care Help Team sent enquiries to the homes on your shortlist and, when you let us know you were still searching, Sophie offered to expand your search to help you find more options.
We appreciate how frustrating it can be when you're waiting to hear back, particularly when you're trying to find suitable care. We hope you're able to find the right home soon.
Well thought out shortlist.
You, Imogen, in particular, very rapidly assimilated my requirements and translated these into a short list of care homes in my area. Having now personally visited a majority of these - where vacancies existed, I can say most of the list are eminently suitable.
14 de outubro de 2026
Resposta da carehome.co.uk
Hi Peter, thank you for sharing your experience. It's lovely to hear that Imogen was able to understand your requirements so quickly and put together a shortlist of suitable care homes. We're especially pleased that your visits have confirmed many of them could be a good fit. We'll be sure to pass your kind words on to Imogen, and we wish you all the best with your search.
Resposta da carehome.co.uk
Hi John, thank you for your lovely feedback. We're pleased to hear our team was helpful, knowledgeable and quick to respond to your enquiry. We really appreciate you taking the time to share your experience.
So helpful and understanding
At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if you are emotionally effected. Within a couple of hours I received a short list of homes that matched our criteria.
I would certainly recommend this service.
13 de outubro de 2026
Resposta da carehome.co.uk
Hi Julie, thank you so much for your kind words. We know how emotional and difficult finding the right care can be, so we're really pleased our Care Help Team could offer some reassurance and help you find suitable options so quickly. Wishing you and your family all the best.
Very caring
They were very understanding, empathetic.and supplied some useful information.
12 de outubro de 2026
Resposta da carehome.co.uk
Thank you for your lovely feedback. We're so pleased you felt listened to and understood by our Care Help Team, and that the information we provided was helpful. We really appreciate you taking the time to share your experience.
Very helpful
7 de outubro de 2026
Resposta da carehome.co.uk
Hi Heth, thank you for your lovely feedback!
Very prompt responses and helpful advice
2 de outubro de 2026
Resposta da carehome.co.uk
Hi Josie, thank you for your lovely feedback! We're so pleased to hear you found our Care Help service useful. We really appreciate you taking the time to leave a review.
Norton Lees Nursing Home -Excellent? Though CQC Rating ‘Needs Improvement’?
Hello,
I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds.
I see in Trustpilot the home( Norton Lees) Sheffield is rated as excellent by carehome.co.uk, Yet the CQC Reports that it ‘Needs Improvement in all areas’.How can there be such a divide between opinions?
10 de outubro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Updated response:
Hi Christine, thanks for your update. To clarify, Norton Lees currently has a Review Score of 7.7 on carehome.co.uk, which is below the England average of 9.2. We also display CQC ratings on all care home profiles in England, so families can see both.
Our Review Scores are based on feedback from people who have experienced the care first-hand, whereas CQC ratings are based on regulatory inspections. Both offer valuable but different perspectives, which is why we always encourage families to consider them together when making a decision.
We're not sure where you've seen Norton Lees described as 'Excellent', but this isn't a rating we've given the home on carehome.co.uk. Trustpilot is also a separate review platform, independent of carehome.co.uk.
Original reply:
Hi Christine, it looks like you've left your review on the wrong Trustpilot page. carehome.co.uk is a website where people can search, compare and read verified reviews of care homes across the UK. We don’t run or manage any care homes.
Fountains Care Home Rainham
Fountains Care Home Rainham
After visiting my wife every day for exactly a year, I found myself needing to use the their servics as a temporary resident. I had a knee replacement on 3rd October, but couldn't return home on my own. Claire agreed that I could stay there while I recovered. I arrived Sunday 4th in the afternoon. I was on the ground floor & I was SO well looked after. My experience only underlined my previous findings on floor two, where my wife is.
The room was basic but clean and comfortable. The whole facility is sparkling clean. I found the food to be varied & served hot & was tasty.
The staff are well trained & obviously care for the residents. It is not an easy job , but they carry out their duties with compassion.
I was able to leave for my own home 8th October.
My sincere thanks to Claire, Carmen & all the staff. Gordon
8 de outubro de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Gordon, thank you for sharing your experience. We're so pleased to hear that both you and your wife have received such compassionate care at Fountains Care Home, and we hope you're recovering well from your knee replacement.
Just to clarify, carehome.co.uk is a website where people can search, compare and read verified reviews of care homes across the UK. We'd really encourage you to leave this lovely feedback on Fountains Care Home's profile on carehome.co.uk (https://www.carehome.co.uk/carehome.cfm/searchazref/20001010FOUA), where Claire and the team will be able to see and appreciate your kind words.
Excellent care from all the staff while…
Excellent care from all the staff while my mum was receiving palliative care. So kind and empathic to all of us during a very difficult time. Thank you so much to you all.
14 de agosto de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Samantha, thank you for sharing your experience. We're so pleased to hear that your mum and your family received such kind and compassionate care during a difficult time.
Just to clarify, carehome.co.uk is a website where people can search, compare and read verified reviews of care homes across the UK. We'd really encourage you to leave this lovely feedback on the care home's profile on carehome.co.uk, where their team will be able to see and appreciate your kind words.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.