Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A suitable care home was not located
15 de agosto de 2026
Resposta da carehome.co.uk
Hi Janet - please get back in touch and the team will happily carry out another search for you. I'm sure we can help you find a perfect care home.
A Brilliant Service!
A quick, efficient and caring, friendly service that gives you relevant care home options without having to research all yourself. A brilliant service!
22 de julho de 2026
Resposta da carehome.co.uk
Thank you so much Joy. Lovely to hear you found us friendly and caring. The Care Help team will be delighted.
Great customer service ,thoughtful…
Great customer service ,thoughtful understanding,super staff and listen to the customer returning brilliant and helpful information.
14 de agosto de 2026
Resposta da carehome.co.uk
Thank you Isabel - I'm so pleased the team could help. Best of luck with your search. I hope you find your perfect home.
It saved contacting everyone…
It saved contacting everyone individually.
I didn’t get a response back from all of them.
I am really pleased with Emerson Court and was so pleased they had a vacancy.
13 de agosto de 2026
Resposta da carehome.co.uk
This is lovely to hear. If you opt for Emerson Court, I hope it's perfect and you settle in quickly. Thank you for leaving us a review.
Excellent service and good staff
13 de agosto de 2026
Resposta da carehome.co.uk
Thank you for leaving us such a positive review. I'm glad we could help.
Where do we begin?
Even thinking about contacting carehome.co.uk was difficult. What is possible? How might a transition work? How can my siblings and I begin to make this about what our Father would wish for?
The first call was hard to make and I was so glad I did. Thank you!
12 de agosto de 2026
Resposta da carehome.co.uk
Thank you for sharing such a thoughtful review. It can be very difficult to take that first step when making such an important decision for someone you love. We’re so pleased you did. Wishing you all the very best as you consider the right next steps for your father.
Resposta da carehome.co.uk
Thank you Richard - I'm glad we could help.
listened to ehat i was requiring
listened to ehat i was requiring. sent me list of care homes and follow up email
10 de agosto de 2026
Resposta da carehome.co.uk
Thank you for leaving us a review. I hope you find your perfect place. Best of luck from all of us at carehome.co.uk.
I liked how friendly and sympathetic
I liked how friendly and sympathetic
Staff were also how they did really
Listen to what I was saying .
What I didn't like was the list of
Care home I was send most of them had no free places or long waiting
Lists .
10 de agosto de 2026
Resposta da carehome.co.uk
Thank you for your feedback. I'm pleased to hear that you found the team friendly, sympathetic and attentive to your needs. I'm sorry that the initial shortlist wasn’t as helpful as hoped, particularly due to limited availability and waiting lists. I understand the team called you back to offer a second shortlist. I hope you manage to find a suitable care home that’s right for you.
The lady i spoke to was friendly and…
The lady i spoke to was friendly and professional.
31 de julho de 2026
Resposta da carehome.co.uk
Thank you - I'm glad we could help
Very informative
Very informative for letting us know where care homes were locally with a good website layout to help locate size, facilities and prices for each home.
30 de julho de 2026
Resposta da carehome.co.uk
Hi Alan, thank you so much for your positive review - we're really glad the site made it easy to find what mattered most for comparing homes near you.
Blocking negative review
I posted a negative review about St. Nicholas care home located in Bootle Liverpool based on my own personal experience.
This website is for all care homes and it is St. Nicholas care home website as well.
Carehome website is preventing my negative reviews to be published and keeps looking for excuses not to publish it.
I have received numerous telephone calls and emails from this website in regards to my review. My review from July 2026 has not been published so far.
i can only assume that carehome website is receiving incentive for not publishing and blocking negative reviews about various care home including St. Nicholas care home in Liverpool.
The service can only be described as poor.
I don’t recommend this website.
20 de julho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi there, we’re sorry that the verification process has left you feeling that your review is being prevented from publication.
We have a strict verification process in place for all reviews to help ensure that those published on our website reflect genuine experiences, whether they are positive or negative. We do not prevent reviews from being published because they are critical or negative, and the care home you mention has both positive and negative reviews on its profile.
We’ve spoken with our Reviews Team about your review, and they have confirmed that it is currently pending publication while the verification process is completed. They have also advised you that a decision regarding publication will be made by 14th August.
We understand the delay can be frustrating, but the same verification standards are important in maintaining the integrity and reliability of the reviews on our website.
Really very helpful
Really very helpful.
Good advice & insight at a steessful time.
29 de julho de 2026
Resposta da carehome.co.uk
Hi Rupert, thank you for the lovely review - glad we could help make a stressful time feel a bit easier.
Kind helpful staff
5 de novembro de 2025
Resposta da carehome.co.uk
Hi Elizabeth, thank you so much for the kind words - really glad we could help.
Very helpful
Very helpful, able to listen and react sympathetically.
Also made me 3 shortlists as i widened the.search area.
5 de agosto de 2026
Resposta da carehome.co.uk
Hi there, thank you so much for this lovely review. So glad we could help you find options across those different areas too. Wishing you all the best going forward.
It was refreshing to have someone on…
It was refreshing to have someone on the other end of line, who listened and made me feel as if my problem was important. Information as discussed was received as promised. Also a follow up was made after couple days and caused me to review the list again and re look at one of the options.
24 de julho de 2026
Resposta da carehome.co.uk
Hi Jan, thank you so much for your kind review - it really means a lot to hear. So glad the follow-up call came at the right moment too, and that it helped you take a second look at things. That's exactly why we do it. Good luck with the decision, and we're only ever a call away if you need us again.
Please do not send your love ones to…
Please do not send your love ones to spencer house Birchington-on-sea .
My mum was admitted there in May 2026 she had dementia she was 92. The times I visted her I found the bed sheet was soaked with urine. Another time her catheter leg bag tube was hanging below her foot . Other times mum was stuck in the lounge that is very small all day no one gave mum pressure lifts . Then mum landed up with pressure sores . a doctor should have signed end of life he didn't another doctor was called in to do it . The food they serve the people is worse then prisons and hospitals . Most of the carers cannot speak English. I thought the manager was nice at first then she lied . She was supposed to keep in contact with me and she was liaising with my sister in law who is only family by marriage. The manager promised to give me back my mums phone i loaned to her she gave it to my brother . The front of the home isn't wheelchair accessible so you would not be able to ring the bell at the door . The place is run by kent County Council. It needs to be shut down . I was very close to my mum in 2023 I stayed with my mum for 9 months and cared for her I could see she was slowly going through dementia unfortunately doctors and adult social services took no notice nor did her grandchildren. Now she's dead she died on the 24th July 2026
19 de maio de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Brenda - from what you've shared, it appears your review is about the care provided by Spencer House Care Home rather than carehome.co.uk. At carehome.co.uk we help people seeking care to compare care homes and read reviews. We have no involvement in the management or operation of care homes and aren't the organisation responsible for the issues you've raised. We'd advise you to share your concerns with Spencer House directly.
We have flagged this review with Trustpilot as it doesn't appear to be a review about carehome.co.uk's service. However, we're very sorry to read about your mother's passing and the distressing experiences you've described. Please accept our sincere condolences to you and your family during what must be an incredibly difficult time.
Thank you Janene for your help…
Thank you Janene for your help yesterday - it certainly helped us narrow it down to a shortlist. Many thanks
31 de julho de 2026
Resposta da carehome.co.uk
Hi Anne & Andy - thank you for your lovely review. We're so pleased to hear that Janene was able to help you narrow your options down. We'll be sure to pass on your kind words to her. Thank you again for your feedback, and we wish you all the best as you make your decision.
This company was a godsend with so many…
This company was a godsend with so many care home where do you start, friendly & very competent def a 5 star review
29 de julho de 2026
Resposta da carehome.co.uk
Hi Cheryl - thank you so much for your wonderful review. We're delighted to hear that we could help make the difficult process of finding a care home feel less overwhelming. Wishing you all the best.
The representative was helpful and…
The representative was helpful and sympathetic. The short list was helpful
30 de julho de 2026
Resposta da carehome.co.uk
Thank you for your kind feedback. It's great to know we could support you, and we appreciate you taking the time to share your experience.
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