Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gemma who I dealt with was extremely…
Gemma who I dealt with was extremely helpful, Courteous and polite.
29 de julho de 2026
Resposta da carehome.co.uk
Hi Mark - We're so pleased to hear that Gemma was extremely helpful throughout your experience. We'll be sure to pass your kind words on to her - they'll mean a lot. Thank you for taking the time to leave us a review!
Very helpful Informative and friendly
17 de julho de 2026
Resposta da carehome.co.uk
Hi Andrea - we really appreciate your feedback and are glad we could support you.
Care home.uk have been very helpful…
Care home.uk have been very helpful getting my husband settled into his care home.He is in there for six weeks respite while I go into hospital.
All the staff are very friendly and nothing is too much trouble.
Very pleased with his care.
Susan Watkins.
24 de julho de 2026
Resposta da carehome.co.uk
Hi Susan - thank you for taking the time to share your experience. We're so pleased our Care Help Team could support you in finding respite care for your husband. It’s wonderful to hear that he has settled in well. We wish you a successful operation and a smooth recovery, and thank you again for your kind words.
Very helpful.
Someone called me back after my inquiry they were very helpful ,thoughtful they asked lots of questions to get a background understanding of what help I needed then provided me with a list .
A few day's later they called the see if everything was going well.
I was very happy with the help provided.
24 de julho de 2026
Resposta da carehome.co.uk
Hi Lisa - we're delighted to hear that our Care Help team took the time to understand your situation and provide support tailored to your needs. Thank you for your kind words, and we wish you all the best.
Quick provision of useful contacts
it was very helpful to have contact from homes when I was urgently looking for a place
15 de julho de 2026
Resposta da carehome.co.uk
Hi Susan - thank you for taking the time to share your experience. We're so pleased our Care Help service was able to make what can be a stressful decision easier.
very kind and promptly helpful
22 de julho de 2026
Resposta da carehome.co.uk
Hi Sadrudin - thank you for your kind feedback. We're delighted to hear you found our team kind and prompt. We really appreciate you taking the time to share your experience.
I got very swift and helpful advice
I got very swift and helpful advice, the list of homes was very good and I would have moved my partner - unfortunately not possible to social services, but you did all you could, and I will come back to you again.
22 de julho de 2026
Resposta da carehome.co.uk
Hi Keith - thank you for your kind feedback. We're so pleased to hear that you found our advice helpful and that the list of care homes met your needs. Although we're sorry things didn't work out as you'd hoped, we're glad we could support you as much as possible. We really appreciate your kind words and would be happy to help again if you ever need us in the future.
Super efficient
I only had to talk to one person (Meg) who took down al the relevant details and contacted all the relevant care homes in the target area. The care homes interested in helping contacted me and I did not have to go through all the detail again. this was a huge time saver for me, especially as I was looking for a placement for someone who was very seriously ill. Thank you Meg!
22 de julho de 2026
Resposta da carehome.co.uk
Hi Gnasher - thank you so much for your kind feedback. We're delighted to hear that Meg was able to make the process easier during what must have been a very difficult time. It's great to know that by gathering all the information upfront and contacting the relevant care homes on your behalf, we could save you from having to repeat everything and help you focus on finding the right support. We'll be sure to pass your lovely comments on to Meg. Thank you again for sharing your experience, and we wish you all the very best.
Resposta da carehome.co.uk
Hi Shane - we're delighted to hear that you found our staff friendly and helpful. We expect nothing less! Thank you for your review.
Such a helpful service.
20 de julho de 2026
Resposta da carehome.co.uk
Hi Rachael - we're glad to hear you found us helpful in your search for a care home! Thank you for taking the time to leave a review.
Being able to get a list of care homes…
Being able to get a list of care homes that accept CHC
11 de julho de 2026
Resposta da carehome.co.uk
Hi Jenny - thank you for taking the time to leave us a 5 star review!
Very usefull information which helped…
Very usefull information which helped finding a care home much easier
18 de julho de 2026
Resposta da carehome.co.uk
Hi Christopher - thank you for your kind feedback. We're delighted to hear that you found our information helpful and that it made finding a care home much easier. We really appreciate you taking the time to share your experience.
Incredibly helpful
Incredibly helpful. Answered all of our questions, in fact, answered quite a few that we hadn't thought of. They managed to narrow the choice of care home down to a manageable list which in turn helped us find a local home so much quicker for mum.
13 de julho de 2026
Resposta da carehome.co.uk
Hi Simon - thank you for your wonderful feedback. We're so pleased to hear that we could answer your questions. It's great to know we were able to help you find a suitable local home more quickly. We really appreciate you taking the time to share your experience.
I had difficulty in understanding how…
I had difficulty in understanding how some of the care homes have such a high rating when clearly when you visit them,they are no where near the guided rating. Until I had a conversation with one of the staff working for carehome co.uk .All of the care homes pay a premium for heighting the profile of their care home . Subsequently negative feedback gets removed or our terms and conditions doesn't allow it you will get told.
So please pay no attention to ratings from this service . Just in it to make their money and not interested in the welfare of people who clearly need support and proper advice.
In the comments below from the company its so obvious that you remove negative comments regardless how you protest .I'd suggest that you visit some of these places you rate so highly then try to sleep at night saying your giving a balanced view for someone to be placed in the care of these people
17 de julho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Lee - we're sorry to hear that this was your impression, and we appreciate you taking the time to share your concerns.
We'd like to reassure you that while care homes can choose to pay for additional visibility on our website, this has no influence whatsoever on our reviews or ratings. We do not remove negative reviews to favour paying subscribers, and whether or not a care home advertises with us has no impact on how reviews are moderated or displayed.
Our review process is governed by a clear and consistent policy, with the aim of providing families with balanced, trustworthy information to help them make informed decisions about care. If a review doesn't meet our published guidelines, we may be unable to publish it, but this is never based on whether the feedback is positive or negative.
If you'd like to learn more about how our reviews are moderated: https://www.carehome.co.uk/about-reviews/
We take feedback like yours seriously and are always happy to answer any questions about how our service works.
Resposta da carehome.co.uk
Thank you for your review. We're pleased you had a positive experience and appreciate your support.
easy to use
easy to use, friendly staff and made choosing a home for my dad a much simpler process. would use them again if I had to
15 de julho de 2026
Resposta da carehome.co.uk
Hi Heather - thank you for your lovely feedback. We're delighted to hear that you found our website easy to use and that our team helped make choosing a home for your dad a much simpler process. We really appreciate your recommendation and are so pleased we could support you.
Resposta da carehome.co.uk
Hi Robert - thank you for your feedback! We really appreciate your support.
Care home searches made easy
Hi
Whilst painstakingly looking for a care home i were steered towards care homes.co and so glad i was it just takes off the pressure and frustration of looking when tried and tested homes are sent for you to look at and the follow up calls make things so easy
Certainly would recommend to others in my situation
Well done keep up the great work
15 de julho de 2026
Resposta da carehome.co.uk
We're so pleased to hear that we were able to take some of the pressure and frustration out of finding a care home. Knowing that our recommendations and follow-up support made the process easier means a great deal to us. Thank you for your recommendation and your kind encouragement – we really appreciate it.
Very helpful and understanding
Very helpful and understanding, responded very quickly with full consideration for our needs.
14 de julho de 2026
Resposta da carehome.co.uk
Hi John - thank you for your lovely feedback. We're so pleased to hear you found our team helpful, understanding and responsive, and that we were able to take the time to understand your needs. We really appreciate you sharing your experience.
Nice to know i wasn’t going through the…
Nice to know i wasn’t going through the process alone.
14 de julho de 2026
Resposta da carehome.co.uk
Hi Tsering - thank you for your kind words. We're pleased to hear we could support you through the process and help you feel that you weren't going through it alone. We really appreciate you taking the time to share your experience.
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