Ascot Grange Care Home is amazing, exceeded all of my expectations; all staff is highly proffesional, with the best manners, helpfull at any time of night or day and made my saddest days bearable. If... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Within an hour of enquiring, we had a phone call to discuss our Mum, then a short while after we received a shortlist of homes suitable for my Mum. The homes then contacted us. Amazing service. Th... Ver mais
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Hello, I don’t t have experience of this Care Home, Norton Lees on Warminster Road , Sheffield, but it has been suggested for my elderly mum, by SCC brokerage as has it has available beds. I see in... Ver mais
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At a time of change and worry I spoke with a lovely woman who understood our dilemma and showed great empathy. I was trying to navigate a system which is difficult and hard to manage especially if... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The UK’s leading website for finding a care home 🏡 Helping families find the right care, confidently 💙 Real reviews ⭐ Free, impartial advice 📞
Informações de contacto
Reino Unido
- www.carehome.co.uk
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nice to know i wasn’t going through the…
Nice to know i wasn’t going through the process alone.
14 de julho de 2026
Resposta da carehome.co.uk
Hi Tsering - thank you for your kind words. We're pleased to hear we could support you through the process and help you feel that you weren't going through it alone. We really appreciate you taking the time to share your experience.
a caring and gentle environment .
a friend is a new resident at The Hawthorns , he's very contented , and feels loved there. the staff are very sincere and genuinely care for the residents .it's very homely , a lovely , gentle atmosphere , it's clean with a genuine feeling of being cared for . from linda .
14 de julho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Linda - it's wonderful to hear that your friend feels so content, cared for and at home at The Hawthorns.
We just wanted to let you know that we're not The Hawthorns itself – carehome.co.uk is a website that helps families find care homes. We'd recommend also leaving your review on The Hawthorns' profile on carehome.co.uk, as we're sure the staff would really appreciate reading your lovely feedback.
Haddon house in clowne near…
Haddon house in clowne near chesterfield are absolutely brilliant/they only had my dad for a couple of months but his stay there was 100% more caring than any of the others he’s been in! Rachel did her absolute best to get him there. Was amazing can not thank her enough! The events team Dawn & Kat are bloody lovely and so caring to each resident individually! The staff there are brilliant so with it, so tactful, just nice and encouraging towards all the residents! I’m so so pleased my dad had that home as his last home. Defo recommend it for anyone of your loved ones suffering from dementia or home life! The events they have are brilliant and lovely to attend. They welcome everyone !
13 de julho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Tracey - we're so pleased to hear that your dad was cared for with such kindness and compassion at Haddon House.
We just wanted to mention that we're not Haddon House itself – carehome.co.uk is a website that helps families find care homes. We'd really appreciate it if you could also share your review on Haddon House's profile on carehome.co.uk, where the team, especially Rachel, Dawn, Kat and the rest of the staff, will be able to see your feedback. We're sure it would mean a great deal to them.
Thank you again for sharing your experience, and for recommending the home to other families.
Amazing
Very welcoming staff, they communicate well and make everybody feel at home.
10 de julho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi Rey - thank you for your kind words. We really appreciate your feedback!
New nursing home for mum
Very helpful and informative. Staff very friendly. We had to find mum a new home quickly as mum's home would no longer have nursing care. We are grateful for there help and advice.
3 de julho de 2026
Resposta da carehome.co.uk
Hi Anne - thank you for taking the time to share your experience. We understand how stressful it can be to find a new nursing home at short notice, so we're pleased we could help make the process a little easier. It's wonderful to hear that you found our team helpful, informative, and friendly throughout. We truly appreciate your kind words and wish your mum all the very best in her new home.
Very helpful and reassuring at a very…
Very helpful and reassuring at a very difficult time
8 de julho de 2026
Resposta da carehome.co.uk
Hi Margretta - glad we could offer some reassurance when it was needed most. Thank you for sharing your review with us.
HoorayQuick and efficient response the help…
Quick and efficient response the help my husband Geoffrey needs to go into respite care while I recharge my batteries.
The team were empathetic to the needs not just for Geoffrey but how I am ready for a break and I was struggling at the time to get Geoffrey a place at Ladydale Residential Care Home, Leek where he usually goes every few months / 16 weeks now.
Happy that Tracy from the office at Ladydale phone me with availability for the dates ideally I wanted. Especially with Geoffrey having Chemotherapy earlier in the same month I was wanting Geoffrey to get over the ordeal of the treatment etc.
Now I can prepare Geoffrey's his things for his stay and look forward to wind down time for me.
Geoffrey is going into care, Monday the 27th July and coming home Monday 10th August after he has had his tea.
8 de julho de 2026
Resposta da carehome.co.uk
Hi Susan - thank you for taking the time to share your experience. We're so pleased we could help arrange Geoffrey's respite stay at the right time for both of you.
We hope everything goes smoothly with Geoffrey's stay, and that you have the opportunity to rest, recharge, and enjoy some time for yourself. We wish Geoffrey all the very best with his ongoing treatment, and we look forward to supporting you both whenever you need us in the future.
I received a comprehensive list of…
I received a comprehensive list of homes and I would definetly us them again.
6 de julho de 2026
Resposta da carehome.co.uk
Hi Sandy - great to hear the list hit the mark, and we'd be happy to help again whenever needed. Thank you for the review!
Really helpful and respectful
Really helpful and respectful on the phone. Several Care homes contacted me through the recommendataions.
29 de junho de 2026
Resposta da carehome.co.uk
Hi Hannah - so glad the conversation with our Care Help Team was helpful and that the recommendations led to homes getting in touch directly - that's the service working as it should. Thank you for the kind words!
Excellent service
Meg who got intouch with me, was amazing. She understood the predicament we were in as a family and gave us advice which really helpful and put our mind at rest.
6 de julho de 2026
Resposta da carehome.co.uk
Hi Peter - we're so pleased the advice Meg gave was helpful and gave you some reassurance. Thank you for taking the time to leave this feedback - we'll make sure to pass your feedback on to Meg.
They helped me find respite care for my…
They helped me find respite care for my husband within days.
29 de junho de 2026
Resposta da carehome.co.uk
Hi Graham - it's great to hear we could help get something in place so promptly. Thank you for sharing this.
I was sent a list of care homes to…
I was sent a list of care homes to choose from for my mum around this area. Went to look at some but either mum wasn’t keen or there was a waiting list. Went have now found one she likes although further away.
26 de junho de 2026
Resposta da carehome.co.uk
Hi Fiona - Thank you for taking the time to leave us your review. Really glad the search led somewhere your mum is happy with in the end - that's the best possible outcome. Wishing you and your mum all the best as she settles in.
Very understanding,kind and considerate!
3 de julho de 2026
Resposta da carehome.co.uk
Hi Kim - that means a lot, thank you. We hope we were able to make things a little easier for you.
Thank you
The lady I spoke to was very informed and friendly and emails came through quite quickly afterwards.
I didn't realise what a complex and time bound process it was and with the monies for at least the first year needing to be liquidised that is another hurdle.
16 de junho de 2026
Resposta da carehome.co.uk
Hi there - we're really glad the conversation was helpful and that the follow-up came through promptly. We hope having a clearer picture of what's involved makes the road ahead a little more manageable. Thank you for sharing your experience.
Resposta da carehome.co.uk
Hi Mark - those three things matter a great deal in this process, so it's really good to hear. Thank you for taking the time to leave a review.
Not to be trusted
Not to be trusted and I would take any ratings you see on their site with a pinch of salt. They actively prevented a positive review about a care home being placed on their site by introducing unnecessary and unkind barriers to a severely ill, end-of-life stage elderly person being able to have their say on their home quoting "policy". Can only assume there is some ulterior motive in that to stop hardworking carehome groups achieve higher stats than affiliated ones. Their T&C on their website which I was very careful to read & comply with very clearly say that a legal rep such as LPA (me) can submit for the service user, which I did. Nope, apparently not. Mum upset that CH.co.uk have prevented her letting people know how good her home is. Potentially a breach of the Equality Act too. Frankly bizarre that it would have accepted without question a handwritten short summary by me, but wouldn't allow me to enter same or more detailed online. Check/believe other review sites rather than this one. A platform such as this that filters out the voices of those who need care the most, are the best and most appropriate to comment, but whom are unable to write a card themselves and are from a digitally excluded demographic has forgotten it's purpose entirely. A joke really - a carehome website that cares so much, it wont let its most valid users say a word. Do better.
3 de julho de 2026
Opinião espontânea
Resposta da carehome.co.uk
Hi David - we're sorry to hear about your experience, particularly given the difficult circumstances you and your mum are facing.
Our review policies and guidelines are in place to help ensure reviews are genuine and comply with our verification requirements, but we appreciate that applying these policies can sometimes feel disappointing, especially in sensitive situations.
We genuinely value all feedback, including from residents and those who support them, and we'll take your comments on board as we continue to review and improve our processes.
Resposta da carehome.co.uk
Hi Yvonne - thank you for the kind words. Prompt, polite and helpful is exactly what we strive for!
Very very helpful
Very very helpful . I needed help at very short notice and they were great.
1 de julho de 2026
Resposta da carehome.co.uk
Hi Deborah - really glad we could come through for you at short notice - that's when it matters most. Thank you for the kind words!
Resposta da carehome.co.uk
Hi Martin - glad we could be there when you needed us. Thank you!
Prince Alfred Carehome
From the moment we entered Prince Alfred's, we knew this would be the place for our mum. Staff were amazingly friendly and welcoming. The home has a lovely atmosphere, with a beautiful conservatory and garden where residents can spend much of the day. Rooms are nice and clean, and the home generally has a very positive aura about it.
23 de junho de 2026
Resposta da carehome.co.uk
Hi Dave - thank you for your review. Just to let you know, we're not a care home ourselves; we're a website that helps people find and compare care homes and access free, impartial guidance. It sounds like Prince Alfred's may be the intended recipient of this one! If you're able to, it would be wonderful for you to post this review on Prince Alfred's carehome.co.uk profile - they will greatly appreciate it. We hope your mum settles in beautifully.
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