Unprofessional service and massive undervaluation I am deeply disappointed with the service at the Newport branch. I was given an online quote of £640 for my 2008 Kia Ceed, which is in very good c... Ver mais
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Leia as opiniões dos outros
Chris in Cardiff was lovely. He was very kind and respectful throughout, much better experience than I've had with other companies in the last few weeks when trying to sell my car. I'd certainly recom... Ver mais
From the outset Chris was polite, responsive and professional. What followed was a quick but thorough assessment of my vehicle. He acknowledged plus points and constructively explained issues... Ver mais
A great experience, a far better price than some other places. Met with a lovely gentleman who talked us through everything in detail. Couldn’t recommend enough
Informações sobre a empresa
Escrito pela empresa
Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account
Informações de contacto
A48, Northside, Laleston. Bridgend, CF32 0LY, Bridgend, Reino Unido
- 01656649697
- www.cashforyourwheels.com
4,5
Excelente
596 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 14% das suas opiniões negativas
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Update your website!!
Provided an offer on the website. Got there and offered £1300 under the offer on the website. I expect it to be reduced but by that much??? I suggest you update your website and ask more questions before providing an unachievable figure and wasting peoples time.. I have taken 2 hours off work and £30 in fuel to get to you today and I am VERY angry!!!
21 de julho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Natalie,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
We understand how frustrating it must have been to take time off work and travel to us, only to feel disappointed by the valuation you received. While our online valuations are based on the information provided and current market data, they are subject to change following an in-person inspection, especially if the vehicle’s condition, history, or other details differ from what’s expected.
That said, we completely appreciate your point about expectations, and we take your comments seriously. We’re currently reviewing how we communicate valuations online and during booking to make this process clearer and more transparent for our customers.
If you’re open to it, we’d really like to discuss your visit further and see if there’s anything we can do to make things right. Please reach out to our customer care team at [insert contact details], quoting your visit date.
Thank you again for your honest review — it helps us improve.
Best regards,
George
Customer Care Team
Cashforyourwheels.com
Hassle Free Experience
Fab, lovely guy Chris from Cardiff. Great service no hassle.
5 de julho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Megan, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
chris made the experience easy and…
chris made the experience easy and relaxing
1 de julho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Nicole, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Chris was straightforward and we agreed…
Chris was straightforward and we agreed a fair price
26 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Alison, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
I had a good experience and the staff…
I had a good experience and the staff was lovely. Really kind and were fair pricing
26 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Liz, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Chris was a lovely man who offered a…
Chris was a lovely man who offered a great service. It was efficient and easy to sell my car
26 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Zoe, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Exceptional service from Chris
Exceptional service from Chris. Great communication and honest conversation was exactly what I needed to sell my car.
25 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Keith, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Chris from Bridgend was very helpful…
Chris from Bridgend was very helpful and polite. Easy hand over of the car and explained everything when neccersary. Highly recommend
24 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Jack, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Chris was really helpful and friendly…
Chris was really helpful and friendly in cash for your wheels in Bridgend today. Answered any questions we had and made the appointment quick and easy. Thank you
12 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Courtney, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Very kind explained everything thurally…
Very kind explained everything thurally big thank you to all the staff highly recommended and even offered me a lift home amazing thank you .
12 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Isabel, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
We were assisted by Chris and his…
We were assisted by Chris and his colleague I forgot his name but they were wonderful and helpful. It was a simple and quick process, Chris explained everything and we were happy…would definitely recommend 👌
12 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Happiness, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Excellent Service in Bridgend
Dealt with Chris at the Bridgend branch in selling our car - excellent service , very helpful and efficient. A seamless experience- Thankyou!
10 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Caroline, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Chris from Bridgend had was efficient…
Chris from Bridgend had was efficient and fair
7 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Shaun, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Chris was amazing with our sale
Chris was amazing with our sale, good communication and helpful. Would definitely recommend!
7 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi , thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
First online valuation is so far away…
First online valuation is so far away from what your car will really be worth. Knocked £1,400 off the value. Offered us £2,600. With a promise of “Offer stands until the weekend” we had a think about it. Wanted a quick sale so went back the next day. To be basically told, we didn’t fully complete the valuation, so cause of that, we’ll knock another £800 pound off, so offer was £1,800. Can’t do their jobs properly. Every valuation is false until you get paid by the looks of it. First guy we dealt with was great and friendly tbf. Couldn’t make the next day. Guy on the phone was a plonker, sounded like a plonker, and is a plonker. Laughing behind the phone at me cause they failed to do their promise and do their jobs right. I.e. do the full and proper valuation. Some look like they’ve had a good experience, mine was a joke. Every day and person is different. So you make the decision :)
4 de junho de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hello Mr Wall
Sorry you were not happy with our service.
As discussed with your partner , we rely on the honesty from our customer first, before we carry out a HPI check on vehicles at the completion of a purchase agreement. In this case you hadn’t told us the car had been in a recorded accident. (Your partner didn’t understand why, as you did know about it). This is why the initial offer was changed at the purchase point.
Good luck in selling your car.
Kind Regards
Cashforyourwheels
Chris was very helpful
Chris was very helpful, honest and made the process smooth. Good fair sale.
26 de abril de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Waste of time
Booked an appointment 2 weeks prior, had reminder email day before, got child care sorted and husband took time off work so we could go to the appointment and noone there. I tried ringing and left a voicemail. After that, they forwarded me to voicemail after half a ring, clearly avoiding the call on purpose. Absolutely furious. Terrible. Avoid (Bristol - Almondsbury branch)
17 de abril de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi,
Apologies for this. We have had staff illness and have tried to call you to let you know. We have also emailed you to the email address you provided.
Kind regards
George (customer relations)
Chris from Bridgend was excellent. Hassle free. Would definitely recommend.
15 de abril de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi Holly, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Great experience
Great experience, friendly people, got everything sorted in minutes
4 de abril de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi, thank you for taking the time to share your experience with Cash For Your Wheels. Your feedback means a lot to us, and we're happy we could assist you. We look forward to helping again whenever you need us.
Rude and unprofessional
Booked an appointment a couple of days in advance, based on a favourable quote on the website. Appointment was confirmed by email. Drove 60 miles to the location and the agent wasn't there. Phoned them to be told that they are no longer buying EVs. No phonecall, email or text beforehand to advise me in the meantime.
Rude and unprofessional. Avoid at all costs
EDIT:
In response to the reply, No, there was no missed calls or communication of any kind, and I was told on the phone by the agent that they were not currently buying EV's despite the website quoting for them. Following on from dealing with these cowboys I went to a more established and professional company (Arnold Clark) and had a far better experience
2 de abril de 2025
Opinião espontânea
Resposta da Cash For Your Wheels
Hi,
I have looked into this and we have sent you an email and tried to call you numerous times on the phone number provided. We do buy EVs but the prices on them are volatile at the moment.
Kind regards
George (customer relations)
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