Brilliant experience using check my file. There was some information that was wrong on my credit report and they have helped me every step of the way and it’s now been removed. I spoke to a few differ... Ver mais
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Easy sign up , easy to navigate website / app I found what I needed quickly , easy to down load report . I was recommended by my son who was recommended by his Mortgage advisor over all very happy
A empresa respondeu
Gives you information your bank and Solicitors don't! My ex- and I had a joint account and a house/mortgage together until 2022. Though we closed the joint account and the house was then remortga... Ver mais
A empresa respondeu
Checkmyfile are brilliant ! An actual person responds to every question . They are fast and intelligent . AI is fine , however, when it comes to Credit Reports and abstract situations ; we need to spe... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de crédito
- também em
- Agência de avaliação de risco
- Serviços de finanças alternativos
- Site de comparação de preços
Escrito pela empresa
The most detailed credit report you can get.
Informações de contacto
20-21 Lemon Street, TR1 2LS, Truro, Reino Unido
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
When sending queries the team…
When sending queries the team responded quickly and professionally and very happy with this service
30 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Andrew,
Thank you so much for your kind words and for taking the time to leave us a review!
We’re really pleased to hear you’re happy with the service you’ve received from our Customer Care team. We know how much each interaction with us can make or break your experience as a Checkmyfile customer, and we're really proud of the level of support our team provides.
If you ever need any help or have more questions, just let us know. We'll be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
Great service!
Kept me updated throughout the process and made it all really easy.
24 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Charles,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad to hear you found the service easy to use and that our Customer Care team kept you in the loop as they resolved your queries.
If you ever need any help or have questions in the future, just reach back out - we're here to help!
Kind Regards,
Amy
Checkmyfile
Brilliant service and communication
Brilliant, fast, efficient service.
Excellent and thorough communication throughout.
Helpful staff and service for difficult and unexpected situations.
9 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Julie,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re really pleased to hear that our Customer Care team left such a great impression on you!
We know just how stressful it can be when you see something unexpected on your credit report, and receiving clear communication and sound advice is critical for getting things straightened out.
If you ever need our help or have any questions, feel free to reach out to us again. We're here to support you!
Many thanks,
Amy
Checkmyfile
Thank you really appreciated the help
Thank you really appreciated the help
23 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Ali,
Thanks so much for your kind words, and for giving us 5 stars!
We're really glad our team was able to help you. If you ever need any more support or advice from our team, don't hesitate to reach out to us!
All the best,
Amy
Checkmyfile
Excellent Customer Service
Excellent Customer Service, really good, kind caring staff. Thank you for your help
24 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Maxine,
Thank you for your kind words about our service!
It's lovely to hear that you've had such a positive experience with our Customer Care team. We know how much your interactions with us can shape your overall experience of our service, so it's really great to hear that you've felt so supported.
Thank you so much for taking the time to share your experience with us. It really means a lot to us as a team.
If you ever need more support or advice from us, please get back in touch - we'll be happy to hear from you!
Best wishes,
Amy
Checkmyfile
An excellent experience with…Checkmyfile
An excellent experience with Checkmyfile. Deal with everything quickly, keep me updated along the way. Professional , polite and friendly. I have quite a few problems with my report which they are dealing with for me. Overall excellent and would recommend
23 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Debbie,
Thank you so much for leaving us this lovely review!
We’re really pleased to hear that you’ve found our Customer Care team professional, friendly, and helpful while we worked through the issues on your report with you.
We understand how concerning it can be when something on your credit report doesn't look right, and we want to make sure that you feel supported throughout the process of putting things right.
If there’s anything else you need or any other questions come up, just let us know – we’re always here to help!
Kind Regards,
Amy
Checkmyfile
I had a very positive experience with…
I had a very positive experience with…
I had a very positive experience with Checkmyfile's customer support. When I accessed my credit report, I noticed that it contained records belonging to another person. I contacted their support team and they responded promptly.
They quickly raised the issue with the relevant credit reference agencies and kept me informed throughout the process.
I really appreciated how efficiently and professionally they handled what could have been a stressful situation. Excellent customer service and great communication. Thank you!
20 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Farhan,
Thank you so much for this great feedback and for sharing your positive experience with our team!
We understand how worrying it can be to see someone else’s information on your credit report, so it's a top priority for us to investigate and resolve it as quickly as possible. We’re really pleased to hear that you felt supported and kept informed throughout the process.
If you ever need any more help or have any questions about your credit report in the future, just let us know. We’re always here to help!
Best wishes,
Amy
Checkmyfile
I've had a great experience with…
I've had a great experience with Checkmyfile. The credit report is displayed in a clear and easy-to-understand format, making it simple to find the information you need.
The customer support team is excellent. They are very professional, easy to contact, and always respond to emails promptly.
I had several issues with my credit report, and the team was incredibly helpful in resolving them. Thanks to their support, my credit score has improved significantly, and my credit report now looks much better.
I highly recommend Checkmyfile to anyone who wants to better understand and improve their credit report. I'm so glad I found them!
21 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Amal,
Thank you so much for your lovely feedback and for sharing your experience with us!
We’re really glad to hear that you found your credit report clear and easy to use, and that our Customer Care team could help you resolve the issues you'd spotted with your credit report.
As a smaller company in the credit reporting space, recommendations like this mean a lot to us, so thanks so much for taking the time to share.
If you ever need any more support or have any questions, don't hesitate to get back in touch - we're here to help!
Kind regards,
Amy
Checkmyfile
I originally signed up for Checkmyfile…
I originally signed up for Checkmyfile during my mortgage application and ended up paying for the service for several months longer than I actually needed. I eventually cancelled my subscription.
A few months later, I received an email saying there had been a change to my credit score. Out of curiosity, I logged in to check what had changed. What I didn't realise was that simply logging in appeared to reactivate my subscription.
I found the user experience extremely misleading. There was no clear warning that logging in would restart my paid membership. I only realised after £15 had already been taken from my account.
I feel this is a very tricky and confusing way to handle subscriptions, as customers can end up resubscribing without knowingly giving informed consent. I don't think this is a fair user experience, especially when a refund is then refused.
Edit: You state that card details must be confirmed before a subscription can be reactivated. That is simply not what happened at all. I was never asked to re-enter or confirm my card details. My existing payment method was charged automatically.
If I had been clearly asked to confirm my payment details and explicitly agree to restart my subscription, I obviously would not be making this complaint.
You also mention that you could not locate any refund request. That is hardly surprising. There was no obvious option within the account to dispute the charge or request a refund. Instead, the messaging I saw made it very clear that refunds were not available. Now, after the fact, I am being told to email Customer Care instead.
I will, of course, contact them as you've suggested, but I remain concerned that the reactivation flow is misleading and can result in customers being charged without realising they have restarted a paid subscription.
20 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Lavin,
Thank you for taking the time to provide your feedback. I'm really sorry that your experience with the reactivation process left you feeling frustrated, particularly where the process was not as clear to you as we would have intended.
We always aim to make the reactivation journey as clear and straightforward as possible, so your feedback is genuinely appreciated and will be shared with our Product Team as part of our ongoing review of the customer experience.
As you had previously held a subscription with Checkmyfile, logging in to your existing account identified you as a returning customer. During the reactivation process, information is provided to explain that payment will be taken immediately and that the subscription will then continue on a monthly basis. To proceed with the reactivation, card details must be confirmed before the subscription can be restarted.
We’ve been unable to locate any correspondence from you regarding a refund using the details currently available to us. However, our Customer Care Team would be happy to look into this for you. Please feel free to contact them at help@checkmyfile.com, and they will be happy to assist further.
We look forward to hearing from you.
Lauren
Checkmyfile
I have been with CMF for several years…
I have been with CMF for several years and appreciate the invaluable service they provide. Always very quick to resolve or answer any queries I may have. Excellent tool for toolbox to enable you to keep an eye on your finances.
18 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Geoff,
Thank you so much for your lovely feedback and for your loyalty over the years
We're delighted to hear that you've found our service helpful and that our team has always been able to resolve your queries quickly.
It's great to know that you consider us to be a part of your financial 'toolbox'. At Checkmyfile, we're here to support you every step of the way through your financial journey, from major applications to keeping an eye on your finances day-to-day.
If you ever have any questions or need support in the future, just let us know—we’re always here to help.
Best wishes,
Amy
Checkmyfile
Pay forever or cant use it!
I was directed to Check my File for a Car Finance enquiry and has to pay for it monthly which I did for 2 months. I then tried to cancel it as I did not need it anymore and am a struggling single mum but they refused to cancel it. I then called my bank and they said they can cancel the direct debit which they did. Now i am trying to buy a house and Check my File have told me my account is not usable ever again. What scammers. So if you dont pay forever then you cannot use them. This should be illegal!
14 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Simone,
We're sorry to hear that you were disappointed with your experience. Providing a positive service to our customers is extremely important to us.
We always aim to be transparent about our subscription terms, and we understand that an ongoing subscription isn’t the right fit for everyone, so we allow our customers to have complete control of their subscription. Cancellations can be made at any time with no restrictions or minimum terms.
We are sorry if there was any misunderstanding regarding your subscription or account status. We always encourage customers to contact our Customer Care team if they have any concerns, as we are committed to helping in any way we can.
I can see that a member of our Customer Care team has reached out to you to resolve this issue. We look forward to hearing from you.
Best wishes,
Amy
Checkmyfile
Kept taking action monthly fee despite…
Kept taking action monthly fee despite cancelling over 5 times from a debit card provided originally not good and no refund!
1 de março de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Neil,
We’re sorry to hear about your experience and understand how frustrating this must have been.
Our subscriptions are set to renew automatically to help ensure uninterrupted access to the service. That said, we appreciate that an ongoing subscription may not always be for everyone.
When a cancellation is completed, we always issue a cancellation code. As stated in our Terms of Use, we encourage customers to get in touch if one has not been received, so we can investigate this for you.
We'd genuinely like the opportunity to look into this for you and understand what happened. To help us locate your subscription and review your account, we've requested some additional information via Trustpilot. We can then take a look and assist with any account management questions you may have.
We look forward to hearing from you.
Lauren
Checkmyfile
Thanks too Checkmyfile team…
I cannot thank the Checkmyfile team enough for their outstanding support.
I had a dispute regarding incorrect information on my credit report, and from the very beginning the team was professional, helpful, and reassuring. They kept me informed throughout the entire process and worked hard with Equifax and Virgin Media Mobile Finance to investigate my case.
Thanks to their efforts, the incorrect information is now being removed from my credit report. This result means a great deal to me and has given me real peace of mind.
I would especially like to thank Lauren H for her kindness, professionalism, and excellent communication. She made what could have been a stressful experience much easier and was always supportive and respectful.
If you're looking for a company that genuinely cares about its customers and goes the extra mile to help, I highly recommend Checkmyfile. Their service has been exceptional, and I will continue to use them with confidence.
Thank you once again to Lauren H and the entire Checkmyfile team. You have made a real difference, and I truly appreciate everything you have done for me.
10 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Eduards,
Thank you so much for your lovely words, for taking the time to share your experience, and especially for giving a shout-out to Lauren!
We know how stressful it can be when incorrect information appears on your credit report, so it's crucial to us that our Customer Care team provides clear guidance and reassurance.
We aim to offer sound advice and keep you in the loop throughout the process of getting any errors on your report straightened out.
It's wonderful to know that you've gained some peace of mind from knowing your dispute has been resolved, and we're so pleased to hear that the support our team provided has left such a great impression on you.
Recommendations like this really do mean the world to us, so thanks so much for taking the time to leave us such a great review.
We hope your issue is fully resolved, but if you need our assistance again, don't hesitate to reach back out to us - we'll be happy to hear from you!
All the best,
Amy
Checkmyfile
They make it very difficult to cancel
They make it very difficult to cancel. When you put a prompt in the help section everything but cancelling your account comes up.
9 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Philip,
Thank you for taking the time to share your experience.
I'm sorry to hear that you've had difficulty cancelling your subscription with us. We try our best to ensure our customers find their accounts easy to manage, so this is something we want to get right.
You can cancel your subscription at any time in the Account section, and we have a guide detailing how to manage your subscription in our Help Centre.
Our team can also cancel for you over the phone or by email if you prefer. We include our contact details at the bottom of each page on our website and aim to respond to all account queries within one working day.
That said, we're always looking for ways to improve our service. Feedback like this helps us pinpoint areas of the service that aren't working as smoothly as they could or where a different choice of wording could clarify things.
Thanks again for sharing this feedback.
Amy
Checkmyfile
Excellent service communicated…
Excellent service communicated throughout! Ideal to keep track of you finances highly recommend
9 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Jason,
Thank you so much for your fantastic feedback and recommendation!
We’re really pleased to hear you found our service helpful for keeping track of your finances. By returning your data from all three of the UK's credit agencies, we ensure nothing is missed from your report, giving you the most detailed overview of your data.
If you'd like to learn more, feel free to reach out to our team or check out the great guides and articles in our online Help Centre.
Many thanks,
Amy
Checkmyfile
Check it out you won’t regret it
Used this company to check my credit score as British Gas had put me down as missed payments but Checkmyfile
Gave me all the answers all in one place so easy to use thank you
7 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Michael,
Thank you so much for your kind words and for sharing your experience with Checkmyfile. We're really pleased to hear that you found our service easy to use and that it helped you get the answers you needed to support you with a dispute.
Whether you're just starting out on your credit journey or you've been working on it for a while, our Customer Care team is available via phone or email to provide support at every step.
All the best!
Lauren
Checkmyfile
Issues cancelling monthly subscription despite requests
Would avoid using this website as I’ve been repeatedly charged a monthly subscription despite contacting the team directly to request it is cancelled.
9 de junho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Sarah,
We're sorry to hear about your experience and understand how concerning unexpected charges can be.
After reviewing your recent contact with us, we can see that a member of our team has already been in touch regarding this matter. The payment you're referring to appears to be linked to another individual rather than your subscription.
Please take a look at our recent email, which contains further details to help resolve this as quickly as possible.
If you have any further questions or need any additional assistance, please don't hesitate to get back in touch - we're always happy to help.
Lauren
Checkmyfile
Resposta da Checkmyfile
Hi Sujata,
Thank you so much for your lovely review! We're really glad to hear you found it clear and user-friendly.
By combining data from Experian, Equifax and TransUnion, we help you understand your credit standing and identify ways to grow your score.
Wherever you are in your credit journey, our team is here to guide you at every stage.
Best wishes,
Lauren
Checkmyfile
Good site,Easy access,Easy to…
Good site,Easy access,Easy to understand.Detail record.
1 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Jam,
Thanks so much for your feedback about how easy it is to use our site and how detailed the records are. We’re really pleased to hear you’ve found everything clear and accessible.
We'd love to welcome you back whenever you'd like to check in on your credit journey.
Best wishes,
Lauren
Checkmyfile
The genuine experience I got from…
The genuine experience I got from checkmyfile made it more clear using this service. It was good and quick. Everything I needed was ready on point.
1 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Shazna,
Thank you so much for sharing your positive experience with Checkmyfile. We’re really glad to hear that you found the service clear, quick, and helpful, and that everything you needed was ready for you.
As the only service that brings together your credit information from all three UK credit agencies in one place, we’re here to make understanding your credit health as easy as possible.
If you ever need any support or have questions in the future, our Customer Care team are on hand via phone or email.
All the best,
Lauren
Checkmyfile
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