Brilliant experience using check my file. There was some information that was wrong on my credit report and they have helped me every step of the way and it’s now been removed. I spoke to a few differ... Ver mais
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Easy sign up , easy to navigate website / app I found what I needed quickly , easy to down load report . I was recommended by my son who was recommended by his Mortgage advisor over all very happy
A empresa respondeu
Gives you information your bank and Solicitors don't! My ex- and I had a joint account and a house/mortgage together until 2022. Though we closed the joint account and the house was then remortga... Ver mais
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Checkmyfile are brilliant ! An actual person responds to every question . They are fast and intelligent . AI is fine , however, when it comes to Credit Reports and abstract situations ; we need to spe... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de crédito
- também em
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- Site de comparação de preços
Escrito pela empresa
The most detailed credit report you can get.
Informações de contacto
20-21 Lemon Street, TR1 2LS, Truro, Reino Unido
- help@checkmyfile.com
- www.checkmyfile.com
4,6
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Great Accessibility Tool for Credit, UI could be improved
Customer service is absolutely incredible. Having one point of contact to reach out to CRAs on your behalf is not only easier, but also as a point of accessibility for those of us who may otherwise struggle otherwise to track many separate email chains.
I’m currently preparing to apply for a mortgage and ensuring all my credit reporting is accurate.
Something I would feed back to the check my file team is that the UI is annoying. The ‘combination view’ and switching between CRA’s under each lender is not user friendly. It’s not impossible, it’s just not user friendly. You fixed something that wasn’t broken from when I had check my file last year. I had some screenshots of older version of UI and it’s makes so much more sense from a user perspective.
All in all great - just annoying UI at some points but absolutely shouldn’t put anyone off.
Worth the ££ if you’re cleaning up your credit file and/or prepping for mortgage.
13 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Naomi
Thank you so much for sharing your feedback and for your kind words about our customer service and accessibility.
We’re really glad to hear that having one point of contact for all credit agencies has made things easier for you, especially as you prepare for your mortgage application!
We appreciate your honest thoughts about the user interface and how the changes have affected your experience. Your feedback is really valuable to us, and we’re always looking for ways to improve.
If there's a specific change you think would make our report easier to navigate, or something in particular about the old format that worked better for you, please do reach out to us with the details.
Thanks again for your feedback and for being part of Checkmyfile.
Kind Regards,
Amy
Checkmyfile
Excellent service and very speedy…
Excellent service and very speedy report, I would recommend Checkmyfile to anyone needing a credit score 👍👍
7 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi David,
Thank you so much for your kind words and for recommending Checkmyfile!
We're delighted to hear that you found our service excellent and received your report so quickly.
It's great to know that you'd recommend Checkmyfile to others looking to understand their credit information.
We really appreciate your support and thank you for choosing us! 👍😊
All the best,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi Karolina,
Thanks so much for giving us 10/10, and providing some reassurance for others!
We know that newcomers to the world of credit reports might be sceptical about signing up for our service, so feedback like this is really valuable to us, and may help others get started on their own credit journey.
We’re really glad to hear you found our service helpful and got the results you were looking for.
If you ever need any support or advice in the future, don't hesitate to reach out to us. We're here to help!
Kind Regards,
Amy
Checkmyfile
Checkmyfile was recommend by one of my…
Checkmyfile was recommend by one of my friend, I needed it for a tenancy application. Quick, insightful and efficient service! 10 out 10, highly recommended!!!
12 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Zsanett,
Thank you for taking the time to leave such a wonderful review!
We're pleased to hear that a friend's recommendation led you to us, and that we were able to quickly provide the information you needed for your tenancy application.
We really appreciate your recommendation and support. If you ever need any help or have questions in the future, just reach out to us!
Many thanks,
Amy
Checkmyfile
Great easy to use really happy with the…
Great easy to use really happy with the service
11 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Jason,
Thank you so much for your kind words and for sharing your experience with us. We’re really glad to hear you’re happy with the service and find it easy to use!
Customer satisfaction is our top priority, so your feedback means a great deal to us.
If you ever have any questions or need support, just reach out. We'll be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
This report is Proper Wicked all your…
This report is Proper Wicked all your information in an easy digestible way 2 understand wot u are being told & how they have a huge amount of your history is impressive so u know wot u are looking at & can understand it & get a credit score at the same time. So Cool
11 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Callum,
Thanks so much for this awesome review!
We're thrilled to hear that you found your report easy to understand and packed with useful information.
We work hard to present your credit data in a clear and straightforward way, so it's great to know that you found it easy to follow while getting a complete picture of your credit history.
We're also pleased that you found value in seeing your credit score alongside your report. Thanks again for your kind words and for choosing Checkmyfile!
All the best,
Amy
Checkmyfile
Honest review
I’ll be honest, my experience with check my file has been outstanding, they have acted quickly, precisely and got what needed to be done done,
Without any problems or issues,
I would recommend them anytime no problem.
Lewis
11 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Lewis,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re really pleased to hear that you’ve found our service outstanding and that everything went smoothly.
Providing a quick, accurate and hassle-free service is exactly what we strive for, so it's great to know we've been able to deliver that for you
If you ever need any help in the future, just let us know – we’re always here to support you!
Many thanks,
Amy
Checkmyfile
Excellent prompt service for a big…
Excellent prompt service for a big problem which was resolved so I am very happy with the level of service
11 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Tima,
Thank you so much for your kind words and for taking the time to share your experience as a Checkmyfile customer.
We’re really pleased to hear that your issue was resolved quickly and that you’re happy with the service you received.
We know how worrying it can be to see something on your report that doesn't look right, so our team will always do its best to support you throughout the process of correcting any errors - and it's great to hear we've followed through on that!
If you ever need any help in the future, don't hesitate to reach back out to us. We'll be happy to hear from you!
Many thanks,
Amy
Checkmyfile
Credit score
Really good to be able to see all agencies in one place. Easy to set up and easy to understand
4 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Tracy,
Thank you so much for your lovely review and 5 stars!
We're delighted to hear that you found Checkmyfile easy to sign up for and that your report was both comprehensive and easy to understand. It's great to know you’re finding the service helpful.
If you ever have any questions or need support, don't hesitate to reach out to us or check out the resources in our Help Centre.
Many thanks,
Amy
Checkmyfile
Really useful and easy to access!
10 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Neil,
Thank you so much for leaving us a great review!
We're really glad to hear you find our service useful and easy to access. We appreciate your support, and thank you for choosing Checkmyfile.
If you ever have any questions or need help with your report, don't hesitate to reach out to us!
All the best,
Amy
Checkmyfile
Checkmyfile is very detailed
Checkmyfile is very detailed. I found it easy to sign up and get my report. The report was very detailed and easy to follow. Get your checkmyfile report!
10 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Jennifer,
Thank you so much for your fantastic feedback!
We’re really glad to hear you found it easy to sign up and that your report was detailed and straightforward to navigate.
Our goal is to make understanding your credit information as simple and transparent as possible, so it's great to know we've achieved that for you. Thanks again for your recommendation!
If you have any questions or need help with anything, just let us know.
Kind Regards,
Amy
Checkmyfile
Best ever customer service team
Best ever customer service team. All corrected according to my instructions.
Thank You Guys a lot.
7 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi,
Thanks so much for your kind words and for letting us know that our team was able to support you!
We know how stressful it can be when there's something standing between you and your financial goals, whether that's errors on your credit report or trouble with your account. Our friendly Customer Care team will always be here to help get things sorted out.
We really appreciate your feedback, and thank you for choosing Checkmyfile!
All the best,
Amy
Checkmyfile
Resposta da Checkmyfile
Hi,
Thank you so much for this lovely review!
It's great to hear that you're pleased with how efficient our service is, and that you've had a positive experience with our Customer Care team.
We really appreciate your feedback and are glad to hear you’ve had a positive experience with us!
Feel free to reach out if you have any questions or need support from the team.
Many thanks,
Amy
Checkmyfile
Lack of transparency in subscription reminders
**Updated** - after complaining, they have given me a full refund. I have updated my stars accordingly. signed up for Checkmyfile’s seven-day free trial, which then converted to a £14.99 monthly subscription. Although the price was shown when I registered, I received no reminder email before the trial ended and the payment was taken. I find this particularly disappointing from an FCA-regulated company, from which I would expect high standards of transparency and fair customer treatment.
I contacted customer service promptly and requested a full refund. They said that no refund was due because the service had been provided as described, but offered a £5 partial refund as a gesture of goodwill. This still leaves me paying £9.99 for a subscription I did not actively intend to continue.
For a financial information service, I expected clearer communication before such a short trial automatically became a paid subscription. A simple trial-ending reminder would have prevented the issue altogether.
I have asked them to reconsider the remaining £9.99 and will update this review fairly if the matter is resolved.
6 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Natalie,
Thank you for leaving this feedback. We're really sorry to hear that you weren't expecting your subscription payment to be debited.
We always want to make sure our customers are informed and in control of their subscription. In addition to confirming the price of our subscription at sign-up, we also confirm the length of the free trial and include the date it will end in our Welcome email.
We also inform customers that they can cancel at any time during their free trial. Doing so does not prevent them from using their remaining trial days.
These measures are taken to ensure that all customers signing up are aware of the subscription and when it's due to start, and that anyone only wanting to use our free trial knows to cancel their subscription in good time.
That being said, we know that sometimes renewal dates can be missed, and the feedback about sending reminders is really helpful and something we can take on board. We want to do our best to keep our service accessible and easy to manage, including making it easy to track our subscription.
It's great to hear that you've already reached back out to our team. I can see that we've been in touch, and the matter appears to be resolved. Feel free to get in touch again if you have any questions or concerns - we'd be happy to help.
Kind regards,
Amy
Checkmyfile
A great tool and fab service
A great tool generally, has really helped me rebuild my file and offer full transparency for brokers and lenders.
When ive asked for information and have raised disputes, the team have been straight on it and kept me updated throughout. Efficient and communicative.....highly recommend. 👍
5 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Sion,
Thank you so much for this glowing review and for recommending us!
We’re really glad to hear that Checkmyfile has helped you rebuild your credit health, and that you’ve found our team efficient and supportive when resolving your queries and raising disputes.
We know how stressful the dispute process can be, especially when you're left waiting for answers, so our team will always do their best to keep you in the loop throughout.
If you ever need any more help or have questions in the future, just let us know. We’re always here to support you!
Best wishes,
Amy
Checkmyfile
Fab service! 5 stars
The guys are Checkmyfile are fantastic! I was reviewing my credit report and noticed a missed payment had been recorded by my old broadband provider last October. I closed my account with them in October and when I logged onto my old online account it showed my balance was nil. I was able to download my last statement they issued to me which showed a nil balance and the date I'd made the final payment. I also took screenshots of my bank statement that confirmed the final payment had been made well before the statement was generated/issued to me.
I raised a dispute with Checkmyfile and received several emails seeking clarification on the issue. I was able to email them the evidence i'd collected and they assured me they would do te head lifting. I was updated every time they took action and within 3 or 4 days i had seperate emails advising the broadband provider had confirmed the payment had been made and that my report would be corrected. I then received emails confirming that each of the 3 credit reference agencies will update my report within 28 days.
If I had tried to do this on my own it would have been very difficult. With Checkmyfile I only had to explain it once and they took over and sorted everything.
I'd highly recommend them for resolving issues on your credit report. And even for checking your report as the info they hold and the way they present it is so clear/easy to understand and also makes it easy to identify any issues.
4 de agosto de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi,
Thank you so much for sharing your fantastic feedback and for taking the time to leave us a 5-star review!
We know how worrying it is when you spot an incorrect payment marker on your report, and the prospect of disputing information with multiple agencies can be very daunting. We're really proud of our Customer Care team and the dispute service they provide.
Because your report with Checkmyfile returns data from all three of the UK's credit agencies, not only do you have the chance to spot errors reported to any agency, but you can have the peace of mind of knowing that your one dispute covers all three reports.
It's so great to hear that our team was able to secure a successful dispute outcome for you. If you ever need our advice or support going forward, don't hesitate to reach out to us - we'll be happy to help!
Kind regards,
Amy
Checkmyfile
They advertise 7 day free trial
They advertise 7 day free trial. I used the service for one day then cancelled subscription but they have still charged me £14.99.
False advertising! Scam!
27 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi
Thank you for taking the time to leave us feedback, although we're sorry to hear about your experience.
We only provide 1 free trial per customer, so if this has been previously used, any future use of Checkmyfile will require a payment to be made.
Our team would like to look into this for you. We've reached out to you via Trustpilot and requested some additional details so that we can look into this for you. Once we receive this information, we'll be happy to look into this further.
Alternatively, if you could please contact us at help@checkmyfile.com, we can locate your account.
We look forward to hearing from you and resolving this as quickly as possible.
All the best,
Kirstie
Checkmyfile
Great service and very prompt and…
Great service and very prompt and helpful replies
Outstanding
31 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Keri,
Thank you so much for your kind words and for taking the time to leave us a review!
We’re really glad to hear you’ve found our service prompt and helpful. We know how frustrating it is when you're left waiting for answers, so our friendly Customer Care team will always do their best to provide a concise, useful response in good time.
If there’s anything else you need or any questions you have, feel free to reach back out to us or check out the great resources in our online Help Centre!
Many thanks,
Amy
Checkmyfile
Creditmyfile
I like to check my credit file every week or so on different platforms and I can across check my file. I couldn’t believe how amazing the customer service was. I had something that was not right on my file and within I’d say a week they managed to sort the issue out. Easy to use.
31 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Sadia,
Thank you so much for your lovely feedback and for sharing your experience with us!
We’re really pleased to hear that you found our service helpful and easy to use, and that our Customer Care team could help to sort out any issues on your credit report so quickly.
If you ever need any more help or have any questions about your credit report, just let us know. We'll always be happy to hear from you!
Kind Regards,
Amy
Checkmyfile
Excellent Service
Excellent Service, wasnt expecting such a quick turn around. Highly recommended, thanks to Bex C
30 de julho de 2026
Opinião espontânea
Resposta da Checkmyfile
Hi Munhib,
Thank you so much for your great feedback, and thanks especially for giving a shout-out to Bex!
It's great to hear she was able to assist you with your query in such good time, we know how frustrating it is when you're left waiting for answers.
If you ever need any help in the future, just let us know - we're here to help!
Kind Regards,
Amy
Checkmyfile
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