Cheekyrascals Opiniões 91

Terrible customer service. I ordered the pump parts rack and it was delivered with a part missing. Instead of simply sending a replacement, I was asked to provide photos showing that the part was missing from the box - pointless. Finally a replacement was dispatched but via a 2-5 day delivery service, so I will have gone a week or more since the initial delivery without the item that I paid for. I asked for expedited delivery or a goodwill gesture and was ignored.

I was connected to Polly Bryder following an error with my Washer Pro, she responded very quickly and got the matter resolved for me that same day. I am so pleased with not only the products by the service and couldn’t recommend them enough. Thank you.

We purchased this machine to help us during our surrogacy journey abroad, hoping for reliability during a high-stress period with our newborn. Sadly, the machine failed almost instantly with a permanent E6 error that no amount of troubleshooting will clear.
When we contacted customer service, we were met with a "Senior Review" that felt like a scripted refusal. They informed us that because we are abroad, our warranty is void. They also claimed the E6 error is "not a manufacturing fault," despite it being a widely documented issue with their internal sensors.
It is incredibly upsetting to spend this much on a "luxury" item only for it to become a plastic weight when you need it most. If you need a machine that actually works and a company that stands by its customers, look elsewhere.

The Lascal BuggyBoard Max Plus has genuinely made such a difference. It's so easy to attach to the pushchair, feels really sturdy, and gives my toddler the choice to sit or stand when little legs get tired. The saddle seat is perfect for longer walks, and when she doesn't need it, it just folds away neatly. All my communication with Cheeky Rascal has been positive. They have been great.

The Laacal buggy board has become a staple for us, anyone with more than 1 child needs! It makes life easier, no more moaning their feet hurt as they can simply hop on the board! Don’t hesitate, grab yours today!

We recently got the Buggy Board for our 3 year old, after having our second baby. What a fab design, it means I can take both girls out by myself and my eldest can ride on the buggy board if she gets tired or we need to walk a bit faster. I love that you can clip it up out of the way when it's not in use!

Faultless service, in love with our buggy board, extremely easy to fit and has saved us getting a double buggy! Would recommend to anyone.

We have loved lascals products for a while and the buggy board maxi is perfect. Quick delivery and friendly team. The buggy board maxi has been a game changer for us on the school runs with the 3 kids! My little girl feels more independent and loves how fun it is for her!

I contacted Cheeky Rascals regarding a missing piece on my BuggyBoard and received such amazing support. Sophie Baker responded to my email quickly and was incredibly helpful from start to finish.

She arranged for the missing part to be replaced without any hassle, and the whole process was smooth and stress-free.

I’m extremely happy with the product and even more impressed with the instant support and quick resolution to my query. It’s so reassuring to receive customer service like this.

Thank you again, Sophie!

I contacted Cheeky Rascals about damage that occurred on our buggyboard. Sophie was very quick to respond and resolved my issue, so the customer service was excellent.

Very helpful

Team responded quickly. It was clear they were actual humans and not bots as well. Very friendly and helpful in solving my issue. Great customer service that more companies should follow

This is my 2nd time ordering parts of this company
Quick reply and nothing is a bother im very happy with the customer service especially Sophie she's very good at her job..

The baby brezza superfast steriliser dryer has honestly changed my life since moving to bottle feeding. It works amazingly and has us sorted anytime we're in a rush for a clean bottle.
Absolutely worth the money

The Baby Brezza Bottle Washer Pro is an absolute game-changer for parents- truly worth every penny. It takes all the stress out of bottle cleaning by washing, sterilising, and drying everything with just one touch. No more endless scrubbing or waiting for bottles to air dry; they come out spotless, dry, and ready to go. It saves so much time and mental load, especially during those busy newborn days when every minute counts. Honestly, it’s one of those products that once you have it, you can’t imagine how you ever lived without it!

The Baby Brezza portable warmer has been an absolute game changer for me and my husband. Keeps my mind at ease knowing my husband can get the bottle to a perfect temperature without a faff. We use this out on the go and at home.

Absolutely life changing product! Highly recommend!

Polly from customer service/experience has been absolutely amazing from start to finish. She handled my problem in regards to my unique circumstance with such patience and understanding. What started out as a stressful situation was soon turned into a very positive and well managed situation all thanks to Polly. Thank you once again Polly!!

Bought the Lascal KiddyGuard gate, which now seems to be owned by Cheekyrascals, and the gate requires a “wall installation kit” if you have skirting boards. This is sold separately, but seems to be not sold at all anywhere, even on their website, rendering the baby gate completely useless.

UPDATE: Don’t buy this baby gate, full stop. Customer service have been helpful and allowed me to buy the wall installation kit. However the instructions for this, and the baby gate itself are awful - references other pages where the reference on that page doesn’t exist, lots of illustrations that don’t make sense etc. I’ve currently spent 4 hours trying to figure it out, watching YouTube videos (don’t be fooled by how easy the YouTube videos make it look) etc, and I’ve only got the gate stuck to the wall. Now onto the actual locking strip, I’m expecting another few hours.

Sophie in the customer service team was fantastic help. Offering quick support for an issue with a (old) buggy board of ours.

Fantastic customer service