Terrible customer service. I ordered the pump parts rack and it was delivered with a part missing. Instead of simply sending a replacement, I was asked to provide photos showing that the part was miss... Ver mais
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I was connected to Polly Bryder following an error with my Washer Pro, she responded very quickly and got the matter resolved for me that same day. I am so pleased with not only the products by the se... Ver mais
Informações sobre a empresa
Escrito pela empresa
Cheeky Rascals supplies mums and dads with brilliant nursery products from across the globe. We bring these products back to the UK for you to buy online, or on the high street, through our network of retailers. As a new mum working and living in France, Selina Russell found lots of innovative parenting products that were unavailable in the UK. Her friends clearly agreed! With each trip back home, she found herself sourcing various bits and pieces for her fellow new mums. Turning this in to a business seemed an obvious next step. Soon enough, armed with a few leaflets, a van full of products and a gut full of ambition, Cheeky Rascals was born.
Informações de contacto
Liss Mill, Mill Road, Liss, Hampshire, GU33 7BD, Liss, Reino Unido
- 01730 895761
- smile@cheekyrascals.co.uk
- www.cheekyrascals.co.uk
4,4
Excelente
91 opiniões
Sem histórico de convites para avaliação
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As pessoas também visitaram
Great experience
Really helpful support team and helping me resolve an issue
8 de outubro de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you for your kind words! We’re glad our support team could help resolve your issue and make things easier for you.
Amazing customer service
Amazing customer service, very quick to respond to my queries and were very happy to help out and go the extra mile. Thank you to Sophie for her help!
3 de outubro de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We’re delighted to hear that Sophie could help and that you had a positive experience with our team. Your support means a lot to us!
Sophie was fantastic
Sophie was fantastic — her service was friendly, quick, and made my Baby Brezza purchase effortless.
I’d highly recommend this company
30 de setembro de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We’re thrilled that Sophie could make your Baby Brezza purchase so smooth and enjoyable. We really appreciate your recommendation!
Great customer service
Great customer service. Fast, efficient and very friendly 😀
29 de setembro de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We’re delighted to hear you had a positive experience and appreciate you taking the time to share it. 😄
Perfect customer service
I bought the mini buggy board but wrongly thought it didn’t fit my pram. Sophie Baker emailed me back very quickly with some images to show how it should be fitted and that it was compatible. I then found a broken part but this was replaced without question. Can’t fault the customer service it was perfect. Thanks Sophie our little daughter loves her buggy board and now she can see her little sister during walks.
24 de setembro de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your lovely feedback! We’re thrilled to hear that the buggy board is working perfectly and that your little one enjoys seeing her sister during walks.
I’ll pass your kind words on to Sophie – she’ll be delighted! It’s great to know that we could sort the replacement part quickly for you too.
Thanks again for taking the time to share your experience, and we hope your family continues to enjoy many happy walks together.
Amazing customer service from Sophie
I bought a buggy board from KiddiesKingdom october last year and the wheels had just started playing up almost a year later. Sophie Baker at cheekyrascals was dealing with my issue. She sent me out some new wheels that came next day and when that didn’t solve the issue she sent me out a whole new buggy board. Beyong impressed with this customer service. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
16 de setembro de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your fantastic feedback! We’re thrilled to hear that Sophie could help resolve the issue quickly and that you’re happy with your new buggy board.
It’s wonderful to know that our service made a positive difference – we’ll be sure to pass your kind words on to Sophie. Your support and trust mean a lot to us!
Wishing you and your family many happy walks ahead.
Good quality products and very helpful
Good quality products and very helpful. Thank you.
14 de agosto de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We’re glad to hear you’re happy with our products and service – it really means a lot to us.
Excellent customer service
I lost the pin out of my buggyboard. The shop I bought it from reached out to Cheeky rascals and they contacted me straight away to provide a replacement at no cost to me. Posted straight to my house. They could easily have washed their hands of my problem but instead did everything they could to help me and quickly too. Very impressed.
31 de julho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for sharing your experience! We’re thrilled we could help get your buggy board back in action so quickly.
It’s wonderful to hear our team made the process easy and hassle-free – we’ll be sure to pass your kind words on. Your support really means a lot to us!
Fantastic customer service
Fantastic customer service! We had an error message on our pro washer and Sophie was extremely quick at responding and organising a replacement machine to be sent out next day.
21 de julho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We're so pleased to hear Sophie was able to help quickly and get everything sorted for you. We'll be sure to pass on your lovely feedback to her.
If there's anything else we can support you with, just let us know—we're always here to help.
Faulty product
Excellent customer service. I didn't even expect my problem to be solved so quickly.Replacement for a new product.
18 de julho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We're really glad we could sort things out quickly for you. Enjoy your new product, and don’t hesitate to reach out if you need anything else!
Amazing customer service after baby…
Amazing customer service after baby Brezza washer pro broke, a couple of back and forth emails explaining with some images a replace was sent out the next day.
15 de julho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thanks so much for your lovely feedback! We're so pleased we could get everything sorted quickly for you. If you need any help in the future, we're always here to help! 😊
3in1 Potette highly recommended
I ordered the 3in1 Potette, it arrived promptly though had been unfortunately damaged in transit. I emailed that evening, I received a speedy response from Tracey the following morning and a replacement the next day with some apology cards. I couldn’t have asked for better service. The potette looks great and easy to use. Highly recommend.
10 de julho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you for your wonderful feedback! We're sorry the original item arrived damaged, but we're so glad Tracey could get everything sorted quickly for you. It’s great to hear you’re happy with the Potette—thanks again for the recommendation! 😊
Excellent customer service/product
I ordered extension connectors for my maxi buggy board last minute for a trip. I was quite nervous about it arriving on time and got in contact with customer service. Tracey was very helpful with an update and I got my product the following day! More than pleased with my product and my toddler is excited to be pushed around with her brother.
1 de julho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you for the lovely review! We're so glad Tracey could put your mind at ease and get the connectors to you in time. It's great to hear your toddler is enjoying the ride with her brother—what a perfect travel duo! 😊
Had an issue with my baby brezza and…
Had an issue with my baby brezza and after speaking with the customer service team they were very helpful and arranged for a new one to be sent this arrived within 2 days. Excellent customer service.
25 de junho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you for your kind words! We're really happy we could resolve the issue quickly and get your replacement to you so fast. Delighted to hear you had a great experience with our customer service! 😊
Replacement for steriliser
Excellent customer service and quick turnaround.
25 de junho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you! We're so glad you were happy with the service and the speedy turnaround — it means a lot! 😊
Disappointed by Support Experience
Disappointed by Support Experience
The Baby Brezza Formula Pro Advanced seemed like a great product, but unfortunately, it didn’t dissolve formula properly despite following all instructions. What followed was an incredibly frustrating experience with customer support. I was asked to carry out extensive testing and provide multiple videos — something that felt excessive, especially while caring for a newborn.
Even after the issue was confirmed as a fault, there were unnecessary delays in sending a replacement. I had to chase for updates and provide a photo of the power cord cut before anything was dispatched. Eventually, I received the new unit — but the gesture offered for the inconvenience was a replacement funnel, which frankly doesn’t reflect the stress and time wasted.
The product may work well for some, but in my case, the support process left a lot to be desired. I expected better from a brand selling essential baby equipment.
20 de junho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Dear Alasdair,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you faced with both the product and the support process.
We understand how important it is for baby equipment — especially during those early days — to work flawlessly and be backed by helpful, efficient support. It’s clear that in your case, we didn’t meet those expectations, and for that, we sincerely apologise.
Your feedback about the testing process and delays in replacement has been heard, and we are actively reviewing how we can make this process less burdensome, particularly for parents of newborns. While we do sometimes require certain steps to confirm faults, it’s important that our service remains compassionate and responsive — and we’re sorry that didn’t come through in your case.
We're glad the replacement unit has now arrived, but we also acknowledge that the gesture offered didn’t reflect the stress you experienced. We’re taking your comments on board as we assess how we handle goodwill gestures moving forward.
If there’s anything further we can do to restore your confidence in us, please don’t hesitate to reach out to our customer care team directly at help@cheekyrascals.co.uk
Warm regards,
The Cheeky Rascals Team
Polly!!!
Polly!!!
She resolved the issue, she was very efficient and a breath of fresh air in the sense that she knew what she was doing. Great help, back and forth reply via WhatsApp, made the problem go away. What more could you ask for?!
13 de junho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your kind words! We’re absolutely thrilled to hear that our team member was able to resolve the issue quickly and efficiently. It’s great to know her expertise and clear communication made things easy for you — especially over WhatsApp, which we aim to keep as convenient as possible.
Your feedback really means a lot to us, and we’ll be sure to pass on your lovely comments to her — she’ll be delighted to hear she made such a positive impact!
If there’s ever anything more we can help with, don’t hesitate to get in touch.
Warm regards,
The Cheeky Rascals Team
Excellent customer service experience
I had a great experience with customer service. The response time for the replacement of a faulty product was around 24 hours. It seems almost too good to be true, but it is indeed the truth. I experienced it firsthand, and I must say I’m impressed. I would recommend Cheeky Rascals any day, anytime.
10 de junho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with our customer service was smooth and prompt — it’s exactly what we aim for.
It’s fantastic to know that the replacement was handled so quickly and that you’d feel confident recommending Cheeky Rascals. Your kind words truly mean a lot to the team, and we’re so pleased we could help.
If you ever need anything else, we’re just a message away.
Warmest regards,
The Cheeky Rascals Team
As a very satisfied repeat customer
As a very satisfied repeat customer, I can confirm that they are indeed Rascals, but not the cheeky kind. Very professional service. We had a minor issue where an item was lost in the post, and this was resolved very quickly. I highly recommend Cheeky Rascals.
4 de junho de 2025
Opinião espontânea
Resposta da Cheekyrascals
Hi Matt,
Thank you for your fantastic review — it made us smile! We're so pleased to hear you're a happy repeat customer, and that our team was able to resolve the delivery issue quickly and professionally.
We’re especially glad you enjoy our (less cheeky, more helpful!) service — and your recommendation means the world to us.
Looking forward to helping you again in the future!
Best wishes,
The Cheeky Rascals Team
Excellent Support
The gate is a very high quality product but, despite this, it came with a mysterious fault. The support was exemplary and new parts were quickly despatched.
13 de maio de 2025
Opinião espontânea
Resposta da Cheekyrascals
Thank you for your kind words! We're really pleased to hear you're happy with the quality of the gate — even though it arrived with an unexpected fault, we're glad our support team could step in quickly and get it sorted for you.
Your feedback means a lot to us, and we’re always here if you need anything else.
Best regards,
The Cheeky Rascals Team
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