Great experience. My order arrived quickly within one week and I could track the item with the link provided. I needed to contact customer services and they replied within 24 hours. I would recommend... Ver mais
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Leia as opiniões dos outros
The E1+ Fountain is the best. No pump means less issues to deal with. I love that I can charge these to use wireless and put it anywhere in my home so I can move my 2 fountains as often as I want to.... Ver mais
I have gotten at least 4 different variations of the Cheerble Wicked Ball for my overactive dog, Sadie. She absolutely loves them and it's one of the only toys that will tire her out without havin... Ver mais
FRAUDULENT! Dishonest company! STOLE MONEY via Kickstarter on a campaign, with added extras! at a later date - but failed to produce the product altogether in the end. They promised to refund everyone... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Cheerble, we’re all about bright ideas for brilliant pets that bring owners and their companions unforgettable moments of play, relaxation, and unconditional love.
Informações de contacto
13809 Peyton Dr Ste C 290, 91709, Chino Hills, Estados Unidos da América
- support@cheerble.com
- www.cheerble.com
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Kittens Enjoying
My kittens love all things rolling. They've enjoyed soft small, pom balls, hard balls, fabric covered balls so I was looking for something different. They're almost a year old now but their personalities couldn't be more different. Oliver was a bit cautious but his brave sister, Penelope, showed him it wasn't to be feared. I have vinyl flooring so this works well in my home. Hope the battery lasts
Had a piece missing on the ball,they…
Had a piece missing on the ball,they were fast to respond,replacing the ball no charge.Does not get any better than this,thanks Elaine.
Murray Southern
Saanichton BC
I love the Wicked Ball Rolly
I love the Wicked Ball Rolly, my dog is absolutely obsessed with it! Additionally, their customer service was top notch, they got back to me in a timely manner and were beyond helpful! Cannot recommend them enough.
Amazing
Excellent customer service particularly from the support team. Amazing products and so many choices. Highly recommend.
free replacment toy
i ordered a cat toy that didn’t work that well on my carpet (which was advertised but i thought i’d give it a shot). reached out to customer service who was very helpful and gave me many options. i chose to get a replacement toy free of charge which i wasn’t expecting them to even offer. great customer service and super cute and interactive toys!
Great Customer Service
We ordered 2 interactive toys for Christmas for our daughter's 2 dogs. Unfortunately, they got lost in the mail and did not arrive. Cheerble promptly sent another set of toys, which arrived quickly and in great shape. They toys were a hit and the customer service was outstanding.
If I could give zero stars
If I could give zero stars, I would. I backed their Drinkie Water Fountain on Kickstarter in 2022 and have yet to receive a refund. The last email regarding their product was November 2024, radio silence since. We as backers were promised refunds but still have not received them and are into 2026. Very poor customer service, I've messaged for follow ups and have heard nothing.
The quality of the toys are amazing
The quality of the toys are amazing, customer service was outstanding, and I would highly recommend this brand to those who have active furry friends!!
Great Customer Service
After ordering my cats the wicked duo for Christmas, I was disappointed after the toy started malfunctioning just a few days later. I reached out to the support team at Cheerble and they replied quickly and were both friendly and helpful (they’re sending a replacement). My cats are anxiously awaiting the replacement, because the Cheerble wicked duo is awesome and really entertained them.
Pa dignes de confiance
J'ai payé leur fontaine sur kickstarter en octobre 2021 et je n'ai jamais rien reçu ni produit ni remboursement, je ne ferai plus jamais confiance à cette entreprise
My dog loves the Wicked Ball Rolly
My dog loves the Wicked Ball Rolly! The toy is designed in a way that he can keep himself entertained for ages and he also loves to play tug of war with me.
Took my money and never got a product
Unfortunately their Kickstarter campaign went wrong. I'm usually very patient with Kickstarter campaigns, especially after COVID. But taking money and then never refund the people is not a good idea. I truly believed in this project but after 4 years now it just looks like a scam. Nobody ever answered my emails for asking after a refund. Don't trust this company.
Very good customer service
Very good customer service. I was missing a part upon unbooking and they replaced it immediately.
Love this toy
Love this toy! My dachshund loves to fetch but isn’t great at bringing it back and this is a great way to keep him busy and having fun! Can’t wait to get some good use out of it. Shipping was fast and the company was great at communicating with me when there was a mixup with my order.
Kickstarter gone wrong
I backed their Drinkie project on Kickstarter back in 2021. Although it was fully funded, the project failed and Cheerble promised refunds. For a while they were giving regular updates on the refunds, but they stopped over a year ago and so many still have not received the refunds or have gotten any word from them at all, myself included. This company does not care about the people who had faith in them to back a product that was not yet made. Extremely disappointed in how they are handling this situation. If they didn't plan to give refunds, they shouldn't have promised them. I will never trust this company for anything ever again..
Excellent customer service
Excellent customer service. Very fast at responding and pleasant to deal with. Return order also arrived extremely quickly!
Well-designed products
Well-designed products, my cats love their new toy. They also offered great customer service when I had an issue with some components fitting incorrectly, I don't know the exact cause of the issue, but they efficiently send me a replacement
This company stole money from me
This company stole money from me. I purchased their Drinkie Cat Fountain early with an ETA delivery date of Jan 2022. It never arrived I believe due to production issues. Was told refunds would be given. The last update that refunds were in process was in 2024, but I still never received mine. That was the biggest waste of $99, when it could go to the cancer care bill of my now much older cat.
Thank you
Thank you for your quick and polite response .
My dog enjoys playing the new toy.
Don't support thier kickstarter, you'll never get your product
Ordered 2 drinkie water dispensers in 2021!!! Have never received the product and never issued a refund back. $239 gone backing up their kickstarter! And they raised well over $400k from people like me and never finished what they started. Despicable and I will never support their company or buy their products again. Wish I could upload all the complaints from other backers.
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