Cheerble Opiniões 

I purchased a product on Amazon Japan. Unfortunately, I found a minor initial defect, and when I tried to request an exchange through Amazon, the only option available was a refund. Since my cats really liked the product, I wanted a replacement rather than my money back.

I decided to contact the support team by email, and after a very courteous and prompt exchange, they arranged to send me a replacement unit. Among all the customer support I have received from various companies, this was truly one of the best.

Thank you so much — I was really impressed, and I’d be happy to buy from this company again.

I backed Drinkie on Kickstarter because it looked like an amazing idea and I wanted the best for my pet. I was Backer #1456, and to this day, I have never received anything. No product, no real updates, just the same repeated excuses over and over again.

It’s honestly so frustrating. We supported this project in good faith, and they completely broke that trust. They took money from thousands of us and then just disappeared into vague promises about production and shipping that never happened.

I don’t like leaving negative reviews, but people deserve to know what happened. I would love to either finally get what I paid for or get a refund, anything that shows they actually care about their customers.

Until then, I really can’t recommend this company to anyone.

I bought a wicked mouse and a ball for my cat and my cat loves them! The ball works best on hard flooring and the added bell always is a great attention-getter. The mouse was originally my cat’s favorite but I think there was a battery issue and it started to loose power. Customer service was excellent and I got a new upgraded PLUS version from the company. Highly recommended toys

We ordered the wrong ball but customer service was very prompt to help get the right one at no cost. We look forward to receiving it!

Delivered the wrong toy - dog toy instead of cat toy. Order was correct. Sent email, customer service was very friendly and quickly reacting, offering the right toy to re-send. It has arrived now, the cats love it and it‘s really good quality. Much better than the copies existing as more prey like options to trigger their hunting skills.

My pup is an American Staffy and she loves chewing EVERYTHING so the Wicked Ball Rolly didn't last very long when I left her unattended. I reached out to customer service and they offered me a replacement free of charge. Overall good concept, product and service.

I needed help replacing my cord for my dogs Wicked Ball SE (Red) and Cheerble’s customer service team replied quickly and politely to my inquiry. I truly appreciate not having to wait for days for a reply. 😊

I backed the Drinkie on Kickstarter, and it became clear that Cheerble wouldn't be able to deliver the product. No problem, sometimes things don't work out. I followed their instructions on requesting a refund. I am still waiting, with no updates.

I'm backer 478, and it was over a year ago that they said they were processing refunds for the Drinkie on Kickstarter that they never sent out. I haven't gotten a refund and neither have lots of other people. Don't trust them. Don't order from them. Don't back them on any other platforms.

I backed the Drinkie product on Kickstarter back in September of 2021. I have still not received a refund for my pledge, and I highly doubt that I will receive any money back. Communication from this company has been severely lacking. Avoid this scam of a company.

We ordered a wicked ball for our very active Labrador. She was in love with it immediately. It has been entertaining and interactive for her. Customer service was also quick and helpful when we had a piece come off. They were willing to replace or exchange with simple proof required.

I backed Cheerble’s Drinkie project on Kickstarter in January 2022, and after years of delays, they announced the project was scrapped and refunds would be issued. It’s now November 2025, and I’ve received no refund and no communication from the company. Their last Kickstarter update was November 10, 2024, and since then they’ve gone completely silent.

I’m out almost $300 and have lost all trust in this company. Cheerble has shown zero accountability or transparency. I would strongly advise others not to trust or support them until they make things right with their original backers.

It’s my cats’ favorite fountain but it was having issues with the warning light going on stopping the motion sensor. In contact with their CS team who was super responsive and helpful. Sent me instructions on a possible fix and it worked! Even followed up with me multiple times to ensure issue was fixed. Really excellent customer service and still my cats’ favorite fountain the Elfin!

FRAUDULENT! Dishonest company! STOLE MONEY via Kickstarter on a campaign, with added extras! at a later date - but failed to produce the product altogether in the end. They promised to refund everyone, but never did. Request after request, multiple emails... nothing. SUCH A FRAUD of a company. DO NOT BUY anything from them.

I had a problem with the dog toy no longer operating, and they were very responsive, and are sending a replacement.

Ran a Kickstarter campaign but couldn’t produce the product. Promised refunds, but never actually refunded despite making us jump through hoops to put in a request. They essentially stole the money then went quiet. Do not trust them with your money!

Received the Cheerble dog toy (ball) and our dog loves playing with it. I only gave it 4 stars due to the fact that a power charging cord was not shipped with the ball and took more than a month to have it shipped to me. Otherwise works as stated.

We ordered the Wicked Ball Air for our dog and have been so impressed! She plays rough and destroys most toys within minutes. We bought an interactive toy from a different company and she broke it almost immediately. After that, I began looking for a chew resistant interactive toy and came across Cheerble. Their customer service is excellent and the ball is very well constructed. Highly recommend!

Cheerble ran a campaign on kickstarter that they marked as successful, but the product never materialized and they never fulfilled the rewards. They went silent after November 10, 2024 (their last empty promise to refund) and all told collected $388,000 from their victims.

They should not enjoy a trustworthy rating.