Clinique Opiniões 461

I have tried to contact Clinique without success via their 'live' chat. What a waste of time. I was kept waiting whilst someone was allegedly typing until I eventually gave up. Their rewards system is not worth having. I am meant to be a genius member although I do not seem to benefit from any of the supposed perks

Always order online from Clinique and my orders come fast. I have been using Clinique since I was 20 I use anti gravity eye cream and moisture surge and think that’s why my skin looks so good. Other brand just don’t compare

I am a dedicated Clarins client and desperately needed to top up on items but also wanted to try a new tone of foundation. At Brent Cross in John Lewis again no clarins rep, other reps don’t want to know. Same at Boots - no rep no help even when you could find somebody who wasn’t chatting to colleagues or on their phone. Last stop was Fenwicks. Same story, no clarins rep BUT a lovely girl from Cilinique came over. She went to get a key to open the drawers, found what I needed. She also gave me a little sample of another shade AND some Clinique products. Unfortunately I didn’t get her name but she was so accommodating and it was refreshing to find somebody who actually understands the meaning of customer service and actually offers it. I am now going to try Clinique so Clarins is losing a customer of many years standing.

When you find something that works you have literaly no excuses to love it, that's how I feel with my clinique skin care and make up. My loving product, the Take the day off makeup remover for lids, lashes and lips, basically the holy grail after a full day of makeup.

I was served by Allister at Boots in Bracknell. Allister took the time to match me up with foundation and he was patient and very polite and nothing is to much trouble for him. I wont go anywhere else. Allister is a credit to Clinique. Thank you so much for all your help Allister.

Ordered two products on the 26.01.23, dispatched date was 30.01.23. Delivered 2.2.23 so total of 8 days. I used normal delivery which is normally 3 to 5 days. 8 days is a very, very long time which is off putting to me. It wasn't a delivery issue, it was a Clinique issue, as it took them 5 days to send it off. My emails don't lie.

I had discount due to first order, I was also able to select some freebies, which I love as I am scared to try new products on my face. The freebies weren't these stupid packet samples, they were a good size, which for me, really helps.

They let you select safe place to leave items, as they understand people work, so this is good as well.

I am happy with my order, my products etc. Minus 1 star due to timeframe. Sort it out please.

Thank you for your reply. I don't feel I need to email as I am satisfied with order. Just the delivery time frame I think needs to be sorted.

Order No:1130185107
Ordered a £65 gift set in January to be delivered by EVRi, it was dispatched by Clinique but was never delivered, tracking proved this. Once again EVRi is 100% failing to deliver and parcels are being blatantly stolen! WHY are you using this courier knowing their practice of highway robbery as reported in the news, your company must be losing ££millions so STOP using them. I'm never buying again from sellers who use EVRi despite loving Clinique products. Give your loyal customers a choice of which courier they wish to take a chance with. I received my refund promptly from you after ringing customer services and speaking to a very nice call handler so thanks you for that at least.
UPDATE 31/01/23: Email sent in response to their email request of wanting to 'help'.... still no reply! What's the point in wasting people's time pretending they care about their customers, it's just a computer generated email response for this site to make them look good. However, they do still send numerous emails to me every day advertising their products!

No communication. Blame the customer. Offer a refund, which will take 2 weeks!!!!! Did anyone get their 50% off their order or was I scammed? And dont tell me to contact anyone else. When I asked for a supervisor I was told we have to sort the problem which clearly 5 different people couldn't!!!

I have ordered on 26th of December on 28th got mail saying we are packing your order on 29th got another mail your order has been shipped and with link to track,
from 29th till about 6th of January tracking the parcel with Evri it says they got it since 1st of January but until about 8th of January no luck so first of all tried virtual chat useless than whatsapp message no reply finally decided to call on Monday the 9th of January person on the phone said that he will raise a ticket with Evri and I need to wait till Thursday so waited till Thursday and still no luck called back on Thursday evening they said they can give me refund but will take up to 7 days money to go in to account ( by the way they took the money in 2 days after the order placed ) or they can re-order it all ( except one item out off stock now ) and that new order will take up to 7 days again , I did ask why can not be next day delivery as you offer on your web site they said they can only do standard delivery , new order placed on 12th of January and today is 17th I don't think it will arrive. So do not trust the name of the company if you have read this reviews means something not right I wish that I have read all these reviews I would never go ahead with the order.

Rubbish customer service, impossible to live chat.

November: ordered item (eyeshadow), received, sent back (too shimmer). they got it on 11/23/22.
December: no refund. I had a chat w them, they promised to refund within 7-10 b. days.
January: I still don't have a refund.
Almost 2 months have passed.
I highly don't recommend these guys.

Ordered items on 2Jan and was notified items were dispatched on 4th Jan - My order was delivered today 12 January with 2 items missing . What did they think ? I wouldn’t notice ? Are they looking to go into administration? Are the warehouse staff unable to read? It’s laughable - what in heavens name is going on? Won’t order again - will see if I even get a refund after calling today - but I want my money back or I am starting a war .

Had an order dispatch notice and tracking number emailed to me on 29/12/22.
I tried to chase up my order on 06/01/23 but Clinique's online chat isn't available, no one is responding on WhatsApp, and I've tried calling their customer care phone line a few times but the call cuts off whenever I'm placed in a call queue.

I cannot contact Clinique at all today.

I've been using the 7 Day Cream for two days and unfortunately the lid has
seperated from the $25 bottle.
The attachment of the lid to the bottle is with inadequately thin plastic.
I'm pleased with the content but not with the packaging.

Déçu par le service client ! Qui ne peut rien faire ! A quoi sert votre service alors ??
Aucun échantillon dans ma commande de 77 eur.
Quelle honte!!

Update Jan 3 2023: I'm revising my rating to 2 stars: the refund for the items I returned still haven't been issued and it's been several days.

I'm giving Clinique 4 stars because I think their CS is better than most companies and they did try to help me when my package was sent back and send a replacement but I'm subtracting 1 star because I have problems with their product quality and shipping carriers. In terms of product quality, my skin broke up badly in reaction to their dramatically different moisturizer. I'm not just talking about a normal acne breakout but it broke out in HIVES which I've never experienced from a beauty product before. Needless to say, it had to go back. Another problem is they use ontrac as a shipping carrier which is a very, very bad shipping carrier. I think Clinique should drop ontrac as a carrier because I'm not exagerrating when I say that ontrac has awful CS service and refused to help me at all when my first package didn't get shipped.

Love Clinique products however you let people down by using Australia snail post. Pretty easy to change delivery companies rather than loose many customers!!!!!!!!!

absolutely speechless at the level of customer service from what I once considered to be a fantastic company I have been ordering from Cinique for over 20 years but I will never again trust them after the last few weeks. Whatsapp is useless don't answer the queries, live chat cant resolve the issue, phones are on hold for over an hour, my parcel has been held in transit for 3 weeks, and finally today - ONE DAY BEFORE XMAS EVE - clinique admit my order has been lost and that the only option is a refund which will take 7 working days! Furious does not cover it ! Black Friday deal lost and I can't afford to replace the gift until the refund is received - thanks for ruining my xmas Clinque!!!! Complaint has been lodged and email sent.

I ordered a product on 28/11/2022. On 4/12/2022 it was with Evri. I still haven’t received it and was told to contact Clinique. I have been on their live chat site for over 2 hours. Awful customer service - no product and no contact. This was a Christmas present. Disappointing.

Terrible website. Cannot get to my basket to be able to complete my purchase. Incredibly frustrating, however given the high volume of other customers with unfulfilled/ missing deliveries perhaps this is a blessing in disguise!