I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund o... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I never buy things through Amazon, but it turns out Cooks Professional use them to deliver their items. Amazon left my parcel in an alleyway, it was missing when I looked, and trying to get a refund o... Ver mais
A empresa respondeu
The oven arrived very promply when ordered directly from Cooksprofessional. It works very well. Unlike many other similar ovens both rings can be adjusted independently. The ceramic hobs heat up very... Ver mais
A empresa respondeu
My Husband bought me a Ice-cream Machine which I absolutely love but I had a little issue that I wanted help with and contacted customer services and spoke To a Lovely lady Sam Who was just so polit... Ver mais
Mixer motor started smoking after a few months only. Nightmare to try to get a replacement, they ask all sorts of questions to avoid their statutory rights, now they want me to buy a box and packaging... Ver mais
At Cooks Professional, our aim is to present the latest kitchen must-haves, making the time spent in your kitchen more enjoyable. Free UK Delivery. 2 Year Warranty. same Day Dispatch.
Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 82% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Cooks Professional have replaced the item that went astray, was definitely not their fault but was the courier who failed to deliver to my address.
Am really pleased with my Cooks Professional products, they are superb quality and I can highly recommend them.
Fantastic customer service. Had a slight damage on a casserole dish that got delivered. I contacted them and they had a new one here within 4 days. Thank you.
Brilliant customer service highly recommended so helpful helped straight away many thanks
Reliable and trustworthy service that delivers on all customer expectations. I’ve had a terrific experience with my purchase and even getting the missing part over to me with top priority!
Had problem with electric can opener contacted customer service department a replacement was sent out straight away. Excellent service and could not fault the staff and company. 5 stars, to Raveena.
Had an unexpected problem with our breadmaker. Can’t praise Cooksprofessional enough for the speed and efficiency with which this was sorted out.
As a side issue they are now using paper packaging instead of plastic where possible. Full marks for that!
I had purchased the salt and pepper mill in Copper I had a small issue 8 months down the line and the customer service I have received is superior. No if's or but's all sorted within a couple of days. Thank you Sam
This is an excellent espresso machine, good coffee, easy to use and very quiet.
Customer service is great too. I had a minor issue which was quickly sorted out.
My experience was ok I was missing a few parts but with the amazing help of the employees of this company today they have sent out the new ones.
Hi
I just wanted to say great customer service. I'm looking at a dual air fryer for my Mum. I had some questions so called and spoke to a very nice lady called Sam. She was friendly, knowledgeable and professional.
Very prompt response to my enquiry and new product delivered in just two days. Couldn’t ask for more helpful staff.
It was great experience to bought a mixer, I would recommend it and nice to speak with Emily.
Very pleased with customer service, I emailed with photos of the damaged salt and pepper grinders and I was sent a replacement straight away by Emily. Very happy 😃
I like that my queries were answered promptly and my replacement came. Thanks to Ravenna for picking up my complaint and Emily for timely update.
Looking forward to continue enjoying my juicer, I will continue to recommend your products 👍
Excellent experience! Replacement item actually arrived even before the faulty item was returned!! Would not hesitate to use this company again. Thank you Ravenna for prompt responses.
Superb customer service. Prompt response to emails. Raveena arranged for a replacement hot water dispenser all within 24 hours of my first report.
Incredible product and incredible customer service. My stone cracked and they quickly responded by sending me a new one at no charge. It's so wonderful- and refreshing- when a great product is supported by great service. Thank you!
Purchased a cracking new airfryer. Haven’t used the oven since. Great bit of kit.
brilliant cook wear products, extremely reliable and friendly customer service.
The service from Cooks Professional was excellent. My air fryer arrived very quickly and I am really happy with its performance. Its great having the two drawers to cook different items.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.