Cruise.co.uk Opiniões 

16 444
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a fantastic experience booking my holiday with Tom Harding at Cruise.co.uk. Tom was incredibly helpful from start to finish, taking the time to talk me through our options and making sure I foun... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had booked a Princess cruise with the Princess Plus fare included. We wanted to upgrade to Princess Premier so contacted cruise.co.uk. Meghan took our call and dealt with our query in a most eff... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Called through to book an urgent cruise as there were only a very limited amount of cabins left. I highly recommend Lily Canderton she was very quick to grab our cabin and efficient booking everything... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The service that the staff at Cruise.co.uk provide is second to non if you have any queries regarding a booking they are more than willing to assist with the best of knowledge that they have i have j... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de cruzeiros
  2. também em
  3. Agência de viagens de cruseiro

Sobre Cruise.co.uk

Escrito pela empresa

Cruise.co.uk is a leading online travel agency that specialises in cruise holidays. We offer a wide range of services designed to make booking your dream cruise easy and convenient. With an extensive selection of cruise options from all of the major cruise lines worldwide, we cater to every cruise traveller's preferences and interests.

One of the key advantages of Cruise.co.uk is our team of knowledgeable cruise specialists who provide expert advice and personalised recommendations. Whether you're a first-time cruiser or a seasoned traveller, they are there to assist you in planning the perfect cruise experience. Additionally, Cruise.co.uk is committed to offering competitive pricing, ensuring that you get the best value for your money. We provide access to exclusive deals, discounts, and promotional offers, and our price match guarantee ensures you won't find a better price elsewhere.

Cruise.co.uk also offers customised cruise packages that can be tailored to your specific needs. Whether you're looking for a romantic getaway, a family-friendly adventure, or a themed cruise, we can create a personalised itinerary that includes additional elements such as flights, accommodations, and transfers.

Customer satisfaction is a top priority for Cruise.co.uk. We provide a platform for customer reviews and ratings, allowing you to read real-life experiences and make informed decisions. Our dedicated customer support team is available to assist you at every step, from pre-booking enquiries to post-cruise arrangements.

In summary, Cruise.co.uk offers a comprehensive range of services, competitive pricing, expert advice, and personalised packages. Our commitment to customer satisfaction and transparent reviews makes us the perfect choice for booking your next cruise holiday.

Escrito pela empresa

- Over 40 years' experience
- Your own dedicated expert cruise consultant
- No hidden extras and our Price Match Guarantee
- 1000s of Trustpilot 5-star ratings
- ABTA & ATOL protected

Informações de contacto

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4,9

Excelente

TrustScore: 5 em 5

16 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 94% das suas opiniões negativas

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4,9

Todas as opiniões

(16 444)

1802 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service and prices

We have always booked our cruises with Cruise.co.uk as they always have the best prices definitely value for money. Our travel consultant Betsy Davies is so friendly so easy to talk to , we’ve booked a couple of cruises with her , it’s so nice to have one person who deals with your booking . Definitely recommend

6 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Audrey

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Betsy.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

My Cruise

I had a problem with access to the on line My Cruise page.

Ria was very patient and took me through steps to allow me to access my details

First class

9 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi G Jones

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Ria.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 1 em 5 estrelas

A farce

Booked a stay and cruise package, since booking have been provided with inaccurate information and struggled to get answers. Have had to phone and email many times for information or to chase up responses. The information provided to me told me I would be contacted at various points to discuss upgrades and options, I was never contacted, I had to chase them. My correspondence says I would get tickets 2 weeks before, had to phone 1 week before to be told I don't need tickets. A shambles start to end and I would not use again. The whole process has been very stressful.

9 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Dear Mrs N

Thank you for taking the time to share your feedback, and we are truly sorry to read about the issues and stress you experienced throughout your booking process. Having to repeatedly chase information, receiving inaccurate details, and experiencing delays with your ticketing instructions is certainly not the standard of service we aim to provide.

We would appreciate the opportunity to investigate your concerns further and address what went wrong. Please do not hesitate to reach out directly to our dedicated Customer Support team, who are available to assist with any post-booking questions and queries.

You can contact them by email at customersupport@cruise.co.uk or by phone from 9am to 5pm, Monday through Saturday.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Great Customer Support

The service that the staff at Cruise.co.uk provide is second to non if you have any queries regarding a booking they are more than willing to assist with the best of knowledge that they have i have just had dealings with Stacey in Customer Support & would like to say what a fantastic service she provided .

8 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Colin

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Stacey.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Tom Harding was so helpful and so…

Tom Harding was so helpful and so knowledgeable. He was able to give us great advice, suggestions and information which he had available while discussing our needs and concerns.
Amazing service!

8 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Antonia

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Tom.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Very friendly and helpful

Very friendly and helpful

8 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Farrar

We are so grateful for your kind words and 5-star rating!

Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

I have lost count of the cruises we…

I have lost count of the cruises we have taken with Cruise.co.uk and once again another brilliant service from this company was had yesterday. Lilly made the booking so easy and we got everything we wanted. Thank you

7 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Doris

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Lily.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Rossi in customer services has been…

Rossi in customer services has been very helpful regarding a problem we have had on a recent holiday

4 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Jeanette

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Rossi.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 2 em 5 estrelas

Very disappointed with this outfit

Very disappointed with this outfit. The packages they offer do not live up to their promised offering. I have used them twice. The first time i made my own arrangements to join the ship and so all went well. The second time i booked a package with them and although we are on a five star luxury cruise we are being stuck in a bargain basement hotel in a standard room pre cruise. This is no what was promised! I offered to pay for an upgrade and can do so but then they are stinging me for making my own way to the port! Really sharp practice!

7 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Dear Kate Saunders
Thank you for taking the time to leave your feedback, and we are very sorry to hear about your disappointment with your pre-cruise hotel arrangement and the overall package experience.
We aim to provide seamless and high-quality holidays, so it is deeply concerning to hear that your stay did not match the expectations set for a five-star cruise, and that you experienced frustration regarding transfer options and upgrades.
We would really like the opportunity to look into your booking details and review what happened here. Please reach out to our Customer Support team at customersupport@cruise.co.uk with your booking reference so we can investigate your concerns directly.
Kind regards
Customer Support

Classificada 5 em 5 estrelas

Called through to book an urgent cruise…Lily Canderton was excellent!

Called through to book an urgent cruise as there were only a very limited amount of cabins left. I highly recommend Lily Canderton she was very quick to grab our cabin and efficient booking everything for me! She explained everything in detail and gave me some helpful advice on the holiday. Nothing is too much trouble, including after the booking her communication is quick and responsive back on the email answering questions that I have. Thank you again Lily! 😊

7 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Jenny

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Lily.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Cruise Newbie

I have never been on a cruise before and found the options trying to book myself were bewildering. I told Cherie my requirements and she found me a suitable cruise. Stacey was very helpful booking me on to my chosen excursions. So far so good. I’m sure I will be booking through this company again.

7 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Carolyn

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Cherie and Stacey.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Excellent service throughout the…

Excellent service throughout the booking process, Betsy was very helpful, informative and took the time to explain all the aspects of the trip.

3 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Derek

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Betsy.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Excellent service

I phoned Bobbi at Cruise co. to request assistance embarking and disembarking at the start and end of the journey, and also further assistance for my husband who has a disability. Cruise co. were extremely helpful, spending some time in discussion with Princess in order to set all the necessary arrangements in place. Everything exactly as we were hoping for, so thank you to Bobbi for her patience and efficiency in helping us out.

6 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Anne

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Bobbie.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Booked again and again

It’s becoming a habit booking with Cruise, and Lilly who is looking after us, from the first call to the paperwork arriving she explores all possibilities and deals with all questions you have and some you had not thought of, follow up should there be one is dealt with quickly with no fuss. Fantastic service as always is why we keep going back for our cruising.

5 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Brian

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Lily.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Trevor was so helpful and friendly

Trevor was so helpful and friendly. He dealt with our needs with no fuss and made sure we had everything we needed. Amazing service!

2 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Tracy

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Trevor.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Anna was brilliant

Anna was brilliant! I enquired online for a quote, within 24 hours Anna had been in touch by phone and email, we discussed what options we wanted and less than an hour later she had emailed me the quotation. Cruise.co.uk are fantastic, nothing is too much trouble. If your looking for your next cruise or even your first cruise definitely go with these guys they are brilliant!

2 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Phoebe

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Anna.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Tom Harding could not have done more to…

Tom Harding could not have done more to help with our booking. Due to our communication difficulties, he ensured that all was in order and explained - important for ancient geriatrics , as ourselves ! Thank you, Tom and we look forward to our next cruise in January.

6 de outubro de 2026
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logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Mandy

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Tom.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

Very polite and great customer service

Very polite and great customer service, explained the cost and the Cruise very informative call

6 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Customer

We are so grateful for your kind words and 5-star rating!

Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

We was looking on line for a canary island cruise and stay. Deal

We was looking on line ,
Asked for a telephone call to explain the details,
All explained clearly
We Booked and planned the cruise we wanted . They tailored the trip to suit us air travel , hotels Cabin Etc ! Got a good deal . We have traveled with this company before they very good . They do want you ask for .

6 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Christine

We are so grateful for your kind words and 5-star rating!

Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.

We can’t wait to welcome you back.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

This is the first time I have booked…

This is the first time I have booked with Cruise.co.uk & Jo Cunningham, the lady who took my booking was so helpful, reassuring and made the whole process go quickly and smoothly. I hope all the staff we encounter will be like Jo as she is a wonderful advocate for the company.

1 de outubro de 2026
Opinião espontânea
logótipo da Cruise.co.uk

Resposta da Cruise.co.uk

Hi Jacquie

We are so grateful for your kind words and 5-star rating.

Thank you for sharing your experience with us. We will pass on your feedback to Jo.

We can’t wait to welcome you back.

Kind regards
Customer Support

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