Following our separate final online balance payments that sailed through without a hitch, I rang and spoke to Meghan about our booking and a required name change. She was beyond helpful and within a... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Brıdgett Baker was fırst class ın takıng me through the bookıng process , frıendly , patıent , wıth the hıghest standard of servıce and welcome effıcıently. As a consultant staff member , she ıs not... Ver mais
We booked the Italian Lakes and cruise package for 2027. Tom took our call and explained every thing we needed to know and made the whole process seamless. Professional, knowledgeable and an effic... Ver mais
A empresa respondeu
Customer Service team member Sienna picked up my query regarding completion of passenger information very quickly. She outlined clearly the next steps, what else she needed and what she would do to... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Cruise.co.uk
Escrito pela empresa
Cruise.co.uk is a leading online travel agency that specialises in cruise holidays. We offer a wide range of services designed to make booking your dream cruise easy and convenient. With an extensive selection of cruise options from all of the major cruise lines worldwide, we cater to every cruise traveller's preferences and interests.
One of the key advantages of Cruise.co.uk is our team of knowledgeable cruise specialists who provide expert advice and personalised recommendations. Whether you're a first-time cruiser or a seasoned traveller, they are there to assist you in planning the perfect cruise experience. Additionally, Cruise.co.uk is committed to offering competitive pricing, ensuring that you get the best value for your money. We provide access to exclusive deals, discounts, and promotional offers, and our price match guarantee ensures you won't find a better price elsewhere.
Cruise.co.uk also offers customised cruise packages that can be tailored to your specific needs. Whether you're looking for a romantic getaway, a family-friendly adventure, or a themed cruise, we can create a personalised itinerary that includes additional elements such as flights, accommodations, and transfers.
Customer satisfaction is a top priority for Cruise.co.uk. We provide a platform for customer reviews and ratings, allowing you to read real-life experiences and make informed decisions. Our dedicated customer support team is available to assist you at every step, from pre-booking enquiries to post-cruise arrangements.
In summary, Cruise.co.uk offers a comprehensive range of services, competitive pricing, expert advice, and personalised packages. Our commitment to customer satisfaction and transparent reviews makes us the perfect choice for booking your next cruise holiday.
Escrito pela empresa
- - Over 40 years' experience
- - Your own dedicated expert cruise consultant
- - No hidden extras and our Price Match Guarantee
- - 1000s of Trustpilot 5-star ratings
- - ABTA & ATOL protected
Informações de contacto
Top 10 Cruise Holiday Deals
4,9
Excelente
16 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not the first time I’ve booked through…
Not the first time I’ve booked through Steve, another good all round job, thank you.
19 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Ian
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Steve
We can’t wait to welcome you back.
Kind regards
Customer Support
A definite lack of customer service
Have a booking have a drinks package contacted them just after 12 noon to upgrade my existing package. My TA said not her but customer service team. Called back they were supposed to call/email me.
Now after 7 pm and nothing. Website says 10 pm office closes and now7 pm told office closed. A simple request and no help no customes service cunard referred me to my TA but i will not use them again😡
Had a frustrating 24 hours with confusion from Cunard and delay from cruise.co but today things clarified and my TA Bridgett sorted everything out for me and now everything is settled so Bridgett gets 5 stars and I will shift the company up to 3 stars🙏
23 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Dear Stewart,
Thank you for bringing this to our attention, and I sincerely apologise for the frustration and communication breakdown you experienced while trying to upgrade your drinks package.
I can confirm that one of our Cruise Consultants has reached out to you today via email to assist with your request and ensure your package is updated properly.
For any future assistance, we have a dedicated Customer Support team that can assist with any questions and queries. The team is available from 9am to 5pm, Monday through Saturday. You can also email them directly at customersupport@cruise.co.uk.
We appreciate your patience, and we hope to make the rest of your booking experience as smooth as possible. Please reply directly to the consultant's email if you need any further adjustments to your voyage!
Kind regards
Customer Support
PAUL HELPED QUITE A LOT INSPITE OF US…
PAUL HELPED QUITE A LOT INSPITE OF US CHANGEING OUR MINDS A FEW TIMES WE DID A CRUISE AND STAY OUTSIDE OF WHAT WAS ON OFFER HE MADE IT EASY
AND HE GOT WITHIN OUR BUDGET
THANKYOU PAUL MCMANUS MSC
23 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Ashley
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Paul
We can’t wait to welcome you back.
Kind regards
Customer Support
Lois was extremely helpful in ensuring…
Lois was extremely helpful in ensuring our preferences were covered when booking our cruise package.
Would highly recommend this company
23 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi David
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lois.
We can’t wait to welcome you back.
Kind regards
Customer Support
Specialist cruise consultant
Specialist cruise consultant, Paul, not only handled all communications promptly and efficiently but was also able to offer first-hand experience recommendations on the ports of call. Easy booking process, clear comms - thank you!
20 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Ayrton
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Paul.
We can’t wait to welcome you back.
Kind regards
Customer Support
Thanks to Bridgette. Made it so easy. Great service.
Thanks to Bridgette. She really did listen and explain things well. Answered everything we needed to know. Was patient and caring. When we booked again she was patient and super helpful. A real genuine person who cares. The whole booking process was so easy and the service outstanding.
20 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi P C
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Bridgett.
We can’t wait to welcome you back.
Kind regards
Customer Support
Ria was brilliant
Ria was absolutely brilliant in resolving several queries I had, she contacted me quickly with all the answers. She’s a credit to the company.
23 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi lillibel
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Ria.
We can’t wait to welcome you back.
Kind regards
Customer Support
quick replies from Lily and others
22 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Peter
We are so grateful for your kind words and 4-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lily.
We can’t wait to welcome you back.
Kind regards
Customer Support
Lilly was absolutely fabulous
Lilly was absolutely fabulous, she made the whole process of booking a cruise so easy to understand.It was a sheer pleasure to be served by her I will be contacting her for future cruises.
She is a valuable asset to her company.
21 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Paul
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lily
We can’t wait to welcome you back.
Kind regards
Customer Support
Breath of Fresh Air on a Dull Monday
Phoned today to chk if any flight details yet and agent Sienna was so helpful - a real breath of fresh air.
It was an enjoyable conversation and she gave me additional information about our cruise - very reassuring
Thank You
21 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Terry
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Sienna.
We can’t wait to welcome you back.
Kind regards
Customer Support
This is the 2nd time we have booked…
This is the 2nd time we have booked with cruise.co.uk , it has been so easy , Lily has been so helpful and patient 😂, she has helped us find a great holiday and our friends are coming now 🥂, happy days ,,,, Thanks Lily ,, we will be booking another soon 👌
S&T
21 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi S&T
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lily.
We can’t wait to welcome you back.
Kind regards
Customer Support
The customer care was excellent…
The customer care was excellent ,nothing was too much trouble and we managed to book the drinks packages and car parking with great ease.
Staff were very friendly and helpful excellent service.
21 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Sue
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
Very satisfied
Bridget dealt with my booking very professionally & very friendly & gave me the deal I was looking for.Thank you.🙂
20 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Larry
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Bridgett.
We can’t wait to welcome you back.
Kind regards
Customer Support
Just spoken to Sienna today re luggage…
Just spoken to Sienna today re luggage allowance, the flight and Singapore, she has been so helpful and is really knowledgeable, a real pleasure thanks Sienna you really helped 💖
21 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Wendy
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Sienna.
We can’t wait to welcome you back.
Kind regards
Customer Support
A pleasant experience speaking with…
A pleasant experience speaking with Lily today answered all my queries thank you Lily x
21 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Dorothy
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lily.
We can’t wait to welcome you back.
Kind regards
Customer Support
The agent was friendly and helpful
The agent was friendly and helpful. The holiday was very easy to book over the phone. I had a couple of issues when trying to book the holiday online which is why I telephoned to make the booking.
10 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Phil
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
Everybody we spoke to was welcoming and…
Everybody we spoke to was welcoming and efficient and very helpful. We were very impressed with Michelle who sorted everything out for us with the minimum effort to us.
21 de setembro de 2025
Opinião espontânea
Resposta da Cruise.co.uk
Hi John
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Michelle.
We can’t wait to welcome you back.
Kind regards
Customer Support
Another two cruises booked today
Today we booked another two trips with a lovely travel consultant called Lily who was absolutely fantastic and a credit to the company. She was warm, friendly, helpful and able to have a laugh along the way. Super knowledgeable about MSC, about their ships and their itineraries and she made the whole booking process a breeze. Will most definitely be back again to book more cruises. Thanks so much
20 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Rachel
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lily.
We can’t wait to welcome you back.
Kind regards
Customer Support
Great service from Stuart
Great service from Stuart. Easy to book the cruise I wanted with all transfers included.
16 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Rosemary
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Stuart.
We can’t wait to welcome you back.
Kind regards
Customer Support
I have been trying to unsubscribe from…
I have been trying to unsubscribe from your email list for weeks. I have completed your online form multiple times yet I’m still receiving emails from you.
Do you just not care about GDPR? If they don’t stop soon I’ll need to report to the ICO.
20 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Dear John
Thank you for taking the time to leave a review. We take privacy concerns and data compliance very seriously.
Our dedicated Customer Support team can assist. The team are available 9 am - 5 pm, Monday - Saturday. You can also email them at customersupport@cruise.co.uk so we can locate your address in our database and permanently suppress all emails.
Kind regards
Customer Support
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