Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Ver mais
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Extremely competent and friendly customer services agent called Janine. She understood my query, resolved the question and provided the answer,as promised, in an email. Janine was as helpful as she wa... Ver mais
Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline. Looking forward to our Alaska cruise holiday even more now.
Informações sobre a empresa
Escrito pela empresa
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Informações de contacto
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Reino Unido
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excelente
2 mil opiniões
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Excellent Service
I have been emailing Kimberley with various questions and queries for most of the day.
Her response has been quick. efficient and very patient. Resulting in me being able to make the changes I needed and giving me the peace of mind I wanted.
20 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Kimberley provided such quick, efficient, and patient support throughout your queries.
It’s fantastic to know that she was able to help you make the changes you needed and provide the reassurance and peace of mind you were looking for. We understand how important it is to feel supported when arranging your holiday, so it’s great to hear Kimberley made the process a positive one.
We’ll be sure to share your kind comments with Kimberley and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Got through to Janine she was more than…
Got through to Janine she was more than helpful.was able to sort out any problems I had .
20 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Janine was able to assist you and resolve the issues you had.
It’s fantastic to know that she provided such helpful support and made sure everything was sorted for you. We’ll be sure to share your kind comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
Excellent service from Cruise Nation
Kimberley at Cruise Nation provided outstanding assistance following my enquiry regarding our forthcoming holiday in the USA and return trip to Southampton in August. She, and other colleagues with whom I have liaised previously, demonstrated genuine care about customer satisfaction. I will definitely recommend Cruise Nation to friends and Family members considering a cruise holiday.
16 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley provided outstanding support with your upcoming USA and Southampton cruise arrangements.
It’s fantastic to know that she, along with our wider team, demonstrated genuine care and helped provide the level of service and reassurance we strive to deliver for our customers. We’ll be sure to share your kind words with Kimberley and the team.
Thank you for your recommendation and for choosing Cruise Nation. We hope you have an amazing holiday and look forward to assisting you and your friends and family with future cruise plans.
Janine was thoroughly professional and…
Janine was thoroughly professional and a credit to Cruisenation. Polite funny and a pleasure to deal with. Janine spoke with Princess regarding our issue and informed us what the issue was and a timeframe for resolution. This is why we always book with Cruisenation 🚢.
17 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Janine provided such a professional and enjoyable service while assisting you with your query.
It’s wonderful to know that she was able to liaise with Princess on your behalf, keep you informed, and provide clarity around the issue and expected timeframe for resolution. We understand how important communication and reassurance are, and we’re pleased Janine made the process a positive experience for you.
We’ll be sure to share your kind comments with Janine, who will be thrilled to hear she is a credit to Cruise Nation.
Thank you for your continued loyalty and for choosing Cruise Nation for your cruises — we look forward to helping you plan many more adventures. 🚢
Better service required
Service today was better & Janine handled the change to our booking. What is annoying that when you speak to the Customer Service desk about changes to your booking the person says they will call you back & they don't. You then have to make another call to find out what is happening Cruise Nation needs to improve this part of their service.
16 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for taking the time to share your feedback. We’re pleased to hear that Janine was able to assist with your booking change and provide a better experience for you.
We do apologise for the frustration caused by not receiving a promised callback. We understand how important it is to keep customers updated, especially when changes are being made to holiday arrangements, and we appreciate you highlighting this area for improvement.
We have shared your feedback with the relevant team to review, as we are always looking for ways to improve our communication and ensure customers receive the service they expect.
Thank you again for your feedback, and we hope you have a fantastic cruise. We look forward to assisting you again in the future.
Kimberley was amazing very positive…
Kimberley was amazing very positive very helpful nothing was too much trouble. I have spoken to Kimberley several times over several bookings and if I was able to have a personal cruise specialist this would certainly be the person for me. Several people at cruise nation are in the same category always helpful that’s why I have so many bookings with them. Thank you Kimberley yet again.
17 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley has consistently provided such positive and helpful support across your bookings.
It’s wonderful to know that her friendly approach, knowledge, and willingness to go the extra mile have made such a difference to your experience. We’ll be sure to share your kind words with Kimberley, who will be thrilled to hear how much you value her support.
We’re also incredibly grateful for your continued loyalty and the trust you place in Cruise Nation for your holidays. Thank you for your many bookings and for taking the time to share your experience.
We look forward to helping you plan many more cruises in the future.
Jemma was brilliant
Jemma was brilliant, provided great service. Really helpful, taking time to listen and then provided timely response and fully met my needs. Thank you.
15 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Jemma provided such great service and was able to support you with your queries.
It’s fantastic to know that she took the time to listen, understand your needs, and provide a timely response that fully met your expectations. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
First class service
We booked our cruise through Kayleigh and the service was first class. We had a query with our flights and after speaking with the lovely Laura at customer services I felt totally at ease and she sorted my issue out for me. Amazing company with amazing staff
15 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you received first-class service from both Kayleigh and Laura.
It’s wonderful to know that Kayleigh helped make your booking experience so positive, and that Laura was able to support you with your flight query and provide the reassurance you needed. We understand how important it is to feel looked after when arranging your holiday, so we’re pleased she was able to resolve this for you.
We’ll be sure to share your kind comments with Kayleigh, Laura, and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Super quick response payments dept customer services
I had a payment query and spoke to Olivia in payments. Olivia fully understood my situation and dealt with it promptly, not only that, Olivia then clearly explained how my query was resolved and followed it up with an email. Great customer service
14 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Olivia provided such prompt and helpful support with your payment query.
It’s great to know that she took the time to understand your situation, resolve your query efficiently, and clearly explain the outcome while following this up in writing for your reassurance. Providing clear communication and making sure our customers feel supported is something we really value.
We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
Once again great service from…
Once again great service from Cruisenation, Olivia went out of her way to get us the best flights available.
Many thanks
14 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Olivia provided such great service and went out of her way to help find the best flight options for you.
It’s fantastic to know that her support and dedication helped make your experience a positive one. We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for your continued support and for choosing Cruise Nation. We look forward to helping you with your future cruise plans.
I had an excellent experience with Cruise Nation
I had an excellent experience with Cruise Nation’s customer service today. Jemma was friendly, professional, and very helpful from start to finish. Gemma answered all of my questions clearly, and booked the coach transfer which made everything straightforward and stress-free.
Jemma,s communication went above and beyond to ensure I was happy with my booking. It’s refreshing to receive such efficient and genuinely caring customer service. I wouldn’t hesitate to book with Cruise Nation again and would highly recommend them to anyone looking for a smooth and enjoyable booking experience.
14 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
hank you for your fantastic feedback. We’re delighted to hear that Jemma provided such a friendly, professional, and helpful service throughout your experience.
It’s wonderful to know that she took the time to answer all of your questions clearly, arrange your coach transfer, and make the process feel straightforward and stress-free. We really appreciate your kind words about Jemma’s communication and the care she showed in ensuring you were happy with your booking.
We’ll be sure to share your feedback with Jemma and the wider team, who work hard every day to deliver excellent service and create positive experiences for our customers.
Thank you for your recommendation and for choosing Cruise Nation. We look forward to assisting you again in the future.
Resposta da Cruise Nation
Thank you for the wonderful review !
Excellent service from a lovely lady
13 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that you received excellent service and had such a positive experience with our team.
We’ll be sure to share your kind comments with the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
Janine
Janine, the customer service representative I dealt with was friendly, polite and helpful. It makes the experience so much nicer despite the hiccups I had with other reps previously , so I really want to call out her friendliness and prompt actions here.
8 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your feedback. We’re delighted to hear that Janine provided such friendly, polite, and helpful support and helped make your experience a more positive one.
We appreciate your comments and understand that, when issues arise, having someone who is responsive and takes the time to help can make a real difference. We’ll be sure to share your kind words with Janine and the wider team.
Thank you for choosing Cruise Nation, and we hope to assist you again in the future.
We had a great experience with Cruise…
We had a great experience with Cruise Nation. We would highly recommend & will almost certainly book with them again.
Janine, in particular, was fantastic in getting an issue with our flights resolved for us.
8 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that you had such a great experience with Cruise Nation and that you would recommend us.
It’s fantastic to know that Janine was able to assist with resolving your flight issue and provide the support you needed. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver great service.
Thank you for choosing Cruise Nation, and we look forward to helping you plan your next holiday.
Jemma was exceptionally helpful
Jemma was exceptionally helpful. She has a lovely and professional manner; nothing was too much trouble.
She explained everything very clearly, and i am very happy with the outcome of the call.
It was so refreshing to have such a genuine and sincere approach. Excellent customer service. I shall use Cruise Nation again based on the service today.
Thank you Jemma
7 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such exceptional support and made your experience a positive one.
It’s fantastic to know that her friendly and professional approach, clear explanations, and willingness to help made such an impression. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent customer service.
We’re thrilled to hear you’ll use Cruise Nation again and we look forward to assisting you with your future travel plans. Thank you for choosing Cruise Nation.
Really helpful
Janine was really helpful and found out the information for me quickly. The company have been great at communicating information all the way along.
6 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was able to quickly find the information you needed and provide helpful support.
It’s also great to know that you’ve been happy with our communication throughout your journey. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver great service.
Delighted with Result
Your colleague Jemma listened to me. Accted accordingly. My query was sorted out. I found her extremely helpful.
6 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma took the time to listen to your concerns, acted promptly, and was able to resolve your query.
It’s great to know you found her so helpful. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
I don’t think this company can class…
I don’t think this company can class themselves as cruise specialists. We have booked a Virgin Voyages cruise with this company. Unfortunately, once the cruise is booked, we have received very limited information about the cruise like how the sooner you check in, the earlier embarkation time you will receive. When booking the cruise we were not provided with important information to decide on which cabin/ rate to choose and were advised we could upgrade in due course. This is not correct and now we are stuck with whatever is allocated to us. We were not advised of the other benefits of not opting for the lock it in rate I.e earlier restaurant reservations etc. The staff working for the company do not know what they are doing. We were also told we would receive a bar tab due to the offer on when we booked. We had to chase this up and they are now acting like it’s a good will gesture even though it was advertised at the time of booking/ confirmed on our booking email.
We are now left in a position with potentially a cabin we don’t want, no restaurants bookings and a later embarkation time. Who knows what else we haven’t been told?
5 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience has left you feeling disappointed, and we sincerely apologise that the level of information and guidance you received did not meet your expectations.
We recognise that a mistake was made regarding the promotional onboard credit. Although the promotion was not applicable to your particular sailing, this was advised in error during the booking process. We appreciate the confusion this caused and, as a gesture of goodwill, we have since added the onboard credit to your booking.
We also appreciate your comments regarding the information provided about your fare type, cabin allocation and the Virgin Voyages booking process. Your feedback is extremely valuable, and we understand how important it is that customers receive all the relevant information before making their booking.
We have passed your comments directly to our Sales Managers, who will be reviewing your feedback with the team. A member of management will also be reaching out to you directly to discuss your experience further.
Thank you again for bringing this to our attention, and we apologise once again that your experience fell short of the standards we strive to deliver.
Japan cruise with Cruise Nation for family of 6
The cruise booked was to Japan for a family of 6 with Cruise Nation.
It was a complicated booking due to some family living in Europe and requesting extensions to the holiday, alternative flights,bolt ons for some couples and other complications due to the Iran/ US conflict.
Our customer support from Janine was amazing.
What patience and professionalism Janine showed.
Nothing was too much trouble even requesting birthday surprises whilst on the cruise for family members
She was always happy to deal with all our many changes and questions with a positivity and good humour.
Janine went above and beyond with our booking and I would book with Cruise Nation again based on this experience.
Thank you so much Janine for your patience and tolerance.
4 de julho de 2026
Opinião espontânea
Resposta da Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was able to support you with such a complex booking and provide exceptional service throughout the process.
Organising a holiday for a family of six with different travel arrangements is no small task, particularly with the additional challenges surrounding flight changes and travel disruptions. It’s fantastic to know that Janine’s patience, professionalism and positive attitude helped make the experience as smooth as possible.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service. Thank you again for choosing Cruise Nation, and we look forward to helping you plan your next adventure.
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