I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... Ver mais
A empresa respondeu
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Ver mais
A empresa respondeu
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Ver mais
A empresa respondeu
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Austrália
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A HUGE thank you to Donna for being absolutely amazing! I had accidentally ordered two medium hoodies when I actually needed one medium and one large, and although she explained that requests like this don’t always go through, she went above and beyond to help me and had everything sorted in less than 24 hours!
Donna was incredibly quick and helpful and made the entire experience completely stress-free. I’m genuinely so grateful for the effort she put into helping me, especially considering this type of request isn’t always possible.
Thank you so much, Donna! Your customer service was honestly amazing, and I really appreciate you going above and beyond to help me! 😊

Resposta da Culture Kings
I had a few issues with the order, Donna from
Customer service was amazing, she was able to help me with change the size, next time I will need to check the size before ordering. Donna was able to solve the issues within 24 hours.

Resposta da Culture Kings
Great customer service, fast and very helpful. Thank you especially to Gabby :D

Resposta da Culture Kings
I had made an error with the shipping address, and I was blessed to have Gabby receive my request to update the address before my order was shipped. She responded to me in a timely manner and was super helpful and nice through the whole process.

Resposta da Culture Kings
Donna was very quick and efficient in assisting me with updating my order information. Thank you again!

Resposta da Culture Kings
Gabby was super helpful! My device auto input the wrong address and Gabby’s was able to solve the problem and change my address for me! I really appreciate it :)

Resposta da Culture Kings
I had accidentally ordered the wrong team and thankfully Donna came to my rescue! I have never seen a customer support representative respond so promptly and handle my situation swiftly. I will for sure be ordering more hats from Culture Kings with this in mind and recommend to anyone looking for a slick cap.

Resposta da Culture Kings
I would like to say that Team Cultre Kings have one of the best customer service representative (Gabby). She called back and advised that she will amend my order without any issues. So i would say a big thank you to Gabby.

Resposta da Culture Kings
Marleyah was an absolute legend helping me switch up my shipping address. Super polite, efficient, and great to deal with.

Resposta da Culture Kings
Donna was concise and prompt with her response to my request. 10/10

Resposta da Culture Kings
I accidentally selected the wrong size for an item and didn’t notice until after I had purchased the order. I got in contact and the lovely Gabby helped me out and did what she could to fix it for me so I didn’t have to cancel the order and reorder as I was limited on time! She was incredibly helpful and efficient, her communication was excellent and her friendly attitude made the whole experience much better!

Resposta da Culture Kings
Donna was absolutely amazing! She went above and beyond to help me with my order and was so friendly, helpful and quick throughout the whole process. She made what could have been a stressful situation so easy and managed to get everything sorted for me quickly. I’m so grateful for the help. 😊

Resposta da Culture Kings
Ask to exchange my size and it got done within minutes thanks to Donna

Resposta da Culture Kings
Ailean is extremely helpful and very easy to talk to. She is an excellent and wonderful employee.🫡🙏

Resposta da Culture Kings
Gabby was help full and I’m happy with her helo

Resposta da Culture Kings
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby promptly emailed me back 15min later letting me know she was able to correct my order before it was processed. I appreciate this company has employees like her that put customers first and strive to satisfy customers needs. I’ll 100% continue coming back just because of this experience 🙌👍. Thank you Gabby.

Resposta da Culture Kings
Gabby helped me update my shipping address with ease!

Resposta da Culture Kings
Gabby was wonderful you’re the best and the quick response customer service was amazing thanks a bunch

Resposta da Culture Kings
I accidentally loaded my old address from my Apple wallet onto my order. Alphonsine was able to change the order with the correct Ship To right away.

Resposta da Culture Kings
I put my address wrong and it was sorted right away with the hel of tha staff named Drisana. Thank you so much…Awesome work

Resposta da Culture Kings
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