I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... Ver mais
A empresa respondeu
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Ver mais
A empresa respondeu
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Ver mais
A empresa respondeu
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Austrália
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Gabby took care of my request quickly and professionally

Resposta da Culture Kings
Ben was very helpful with my inquiry

Resposta da Culture Kings
I just wanted to say thank you to Gabby for handling my order. I had ordered in the wrong size and luckily enough gabby had grabbed my order before it got shipped😝😝 thanks again gabby! Look forward to giving these trackies to my partner❤️

Resposta da Culture Kings
Gabby was really quick providing a response and fixing an issue with my order. I truly appreciate her support. This is my first time ordering through this site and hope to continue in hopes I like the product as much as I like Gabby=)

Resposta da Culture Kings
Unreal! I noticed I ordered the wrong shirt. And send a message and Gabby was able to stop the order before it got shipped, get the shirt changed to the one I was meant to order and get it sent out to me in minimal time

Resposta da Culture Kings
Gabby and Drisana were really helpful in my order cancellation, manage to resolve the issue within 5 minutes of me submitting my inquiry online and reaching out directly.

Resposta da Culture Kings
Very quick response and made my life easier, and gabby understood my email and my inquiry. Gabby was very helpful. Give her a raise.

Resposta da Culture Kings
I had an issue with my order (my fault) and the team at culture kings didn’t make a fuss of it. Gabby especially helped sort my order before it was shipped and was so nice about it all. Made the whole experience super simple.

Resposta da Culture Kings
I had such a great experience with Culture Kings, thanks to Gabby! There was an issue with the size on my order, and unfortunately, it had already shipped before it could be corrected. Gabby immediately assured me that they would cover the return shipping and send me the correct size at no additional cost.
Beyond resolving the issue, Gabby was incredibly pleasant, helpful, and genuinely made me feel like a valued customer. This is exactly what great customer service should look like. Gabby is an amazing representation of Culture Kings, and I hope her leadership knows what an asset she is to the company.
Thank you, Gabby, for making what could have been a frustrating situation completely stress-free. Because of this experience, I will absolutely be a returning Culture Kings customer!

Resposta da Culture Kings
Gabby helped me correct the shipping address bloody legend!!

Resposta da Culture Kings
I had an issue with an order and had a speedy response from Gabby who sorted me out straight away. Great customer service which is rare these days. Thank you

Resposta da Culture Kings
Gabby was fantastic! The service was incredibly fast, and she really made the whole experience a breeze. I was in and out in no time thanks to her efficiency. Definitely a great experience all around. Shout out to gabby

Resposta da Culture Kings
Gabby was great to help me change my size that I fat finger typed wrong. Thank goodness ness I won’t fit an xs haha

Resposta da Culture Kings
Gabby made my experience really nice and easy! After I sent in my inquiry, she was quick to help get my address changed and made the whole process smooth and stress-free. I really appreciate her helpfulness and great customer service. Thank you, Gabby!

Resposta da Culture Kings
Alphonsine Helped me with my problem and came up with a solution in a timely manner . Thank you

Resposta da Culture Kings
Ailean fixed my purchase error really quickly without having to ask me a million questions. What I thought would be really hard to render. Can't express enough how thankful and happy I am with Aileen's assistance

Resposta da Culture Kings
Marleyah was very helpful and responded quickly. They really helped me out!

Resposta da Culture Kings
Gaby was great, she addressed my concerns promptly. Customer service was exceptional!!!

Resposta da Culture Kings
Alphonsine was SUPER quick with her response and help and I appreciate it more than you could know! Thank you so much!!

Resposta da Culture Kings
Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!

Resposta da Culture Kings
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