Cuprinol Opiniões 

257
TrustScore: 2 em 5

2,2

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Classificada 1 em 5 estrelas

Bought some Cuprinol Garden Shades exterior wood paint to repaint my garden gate. Don't waste your money. It is very thin and watery and splatters everywhere during application no matter how slowly an... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... Ver mais

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Classificada 1 em 5 estrelas

Cuprinol 9l ducksback silver corpse £22 in b&q (dont buy) painted in dry conditions 2 weeks ago and when it rains paint goes wet again and all running off hands covered in paint on gate coming in gar... Ver mais

Classificada 2 em 5 estrelas

Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very s... Ver mais

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Informações sobre a empresa

  1. Fabricante de tintas

Escrito pela empresa

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

257 opiniões

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1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Todas as opiniões

(257)

22 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’ve used this paint for approximately…2years

I’ve used this paint for approximately 2years and it has been superb. I noticed people on here are complaining that it has raised in parts. A simple solution to this is to use watered down PVA as a prime coating this makes a hell of a difference.

22 de abril de 2025
Opinião espontânea
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Resposta da Cuprinol

Thanks for the positive feedback Gordon; its great to hear you are enjoying using our paint! Thanks Helen.

Classificada 1 em 5 estrelas

Just spent all weekend painting a new…

Just spent all weekend painting a new fence and an old fence, bought 2 9litre tubs of Cuprinol ducks back silver copse from Screwfix, today it’s raining and the paint is washing off surely this is not right it had over 12 hrs to dry, what a complete joke
Would like to add the customer service from AkzoNoble is second to none they went above and beyond to rectify the issue.

21 de abril de 2025
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Resposta da Cuprinol

Hi Andy,  Thanks for giving us the opportunity to put this right for you! Helen.

Classificada 1 em 5 estrelas

Expensive mistake!!

Painted wooden garden table and chairs. Followed instructions. It looked great initially. But within a couple of weeks it started to lift and wear off. It appeared to wash off in heavy rain. This is NOT WEATHERPROOF. Really disappointed. I spent an entire weekend painting & prepping outdoor dining set. I was telling a friend what happened. When she asked the brand, she reported that a similar thing happened to her when she painted her shed. Stay away from this!!! Expensive rubbish

4 de abril de 2025
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Resposta da Cuprinol

Hi Nic, I am sorry to hear this. We would certainly not expect this to wash off. 
We are most concerned to investigate this for you. I would love to help you with this. Please contact us on  Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3325319 HD Thanks Helen.

Classificada 5 em 5 estrelas

I experienced a slight challenge with…

I experienced a slight challenge with the coverage of the Shades 'white daisy' paint and had to contact customer service. I was thoroughly impressed with their handling of the situation – they were absolutely fantastic and resolved everything. Despite this minor hiccup, I remain a loyal customer. We've used plenty of this brand's products on our glamping cabins, both inside and out, with fantastic results. Although this set me back a day, I still wholeheartedly recommend the product.

11 de abril de 2025
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Resposta da Cuprinol

Hi Rik, thanks the the feedback! Glad we could help out. Do remember to share yr projects with us. Helen.

Classificada 1 em 5 estrelas

The worst product in history.

One star awarded because there isn't a zero star option. After many hours on our hands and knees, our deck looked great. This lasted about three weeks tops, before the stain began to lift, and six months later it looks like we never touched it. We are extremely experienced users of paint related products, and this is unquestionably the WORST thing we have used in over 40 years. Total trash!

25 de março de 2025
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Resposta da Cuprinol

Hi Nick, we are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode and batch number from the tin, and send any photos across to duluxvirtual@akzonobel.com and quote the reference number 3307093 in the subject line of the email, and we can look into this for you? Thanks

Classificada 5 em 5 estrelas

I have bought the colour natural stone…

I have bought the colour natural stone sample and loved it. My partner has just bought the 5L version and painted with two coats and it’s a completely different colour! I wanted a beige and the colour we have got is silver white!

Culprinol helped me straight away with this issue and I was able to replace the pots of paints. Thank you Jess for your help with this!

27 de março de 2025
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Resposta da Cuprinol

I'm sorry to hear about your experience with the Cuprinol Garden Shades.

This isn't something we expect of our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 3295813 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Thanks Jess

Classificada 1 em 5 estrelas

I spent the best part of 3 weeks

I spent the best part of 3 weeks, sanding all my deck boards back to good as new, I decided to buy and treat it with Cuprinol Anti-Slip Decking Stain urban slate. My decking was sanded and dry of any damp last summer. I put 4 coats of it on, it was painful work but wanted it to be done properly and I wouldn’t have to worry about it for a good few years. Unfortunately not even 7 months on and it’s already lifted and looks like i haven’t even put two coats let alone 4!! Rubbish product cost me £400 odd pounds and it’s nothing but a waste of time and money. DONT BUY!! Honestly do not buy this for your decking.

21 de junho de 2024
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Resposta da Cuprinol

Hi Rickie, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our Decking Stain. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number  Case GB- 3286383 HD, Thanks Helen.  (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Classificada 3 em 5 estrelas

Inaccurate shade indicators

Bought the willow shades for shed and colour is more like a mint green. Seems others have had similar problem. Best to check out colour on goggle images before buying. Also, even after 3 coats the finish is somewhat streaky.
I am going to buy more for the shed doors and gates but in ducks back as it is a lot cheaper and larger tins.
Was going to buy the silver copse today, but thought I’d check colour first online and once again colour is a lot lighter than the shade indicated on the tin, so will go for black to get a grey colour !!

21 de março de 2025
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Resposta da Cuprinol

Hi Caroline,  thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paints. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at duluxvirtual@akzonobel.com with the reference number  Case GB -3286389 HD, Thanks Helen.  (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!

Classificada 1 em 5 estrelas

Actual colour of paint nowhere near the colour advertised on the tin

I’m gutted. My husband and I finally saved up enough money to purchase a new shed. We saw the “Autumn Gold” Ducksback paint at the shop and thought it looked perfect. Unfortunately, the actual colour of the paint turned out to be bright orange, not brown. I’m heartbroken over ruining my new shed.

9 de março de 2025
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about your experience with Cuprinol Ducksback Autumn Gold.

We will be more than happy to look into this for you. Please get in touch with us at duluxvirtual@akzonobel.com and use the case reference number 3265963.

Many thanks Jess

Classificada 3 em 5 estrelas

Make sure all the pots are from the same batch

**UPDATE June 2025: to achieve an even shade of colour, I painted 3 coats of Ducksback silver copse on my fence. This was on a brand new fence, I had a lot of fence to paint, but I'm hoping all that time and effort will be worth it and the colour will last the 5 years promised on the tin. Rain water seems to run off the fence, literally like off ducks' back. Please don't be disheartened on the uneveness of the colour after the first two coats (one coat is definitely not enough, as Ducks Back absorbs in to the wood, which is exactly what you want from a wood preservative) - persevere and you'll get a lovely even colour on the 3rd coat. Goes on a light grey-ish colour, but when dry, silver copse is a nice, deep, grey-blue.*** end of update***

I bought the ducks back silver copse shade for my new fence. I think I'd describe the consistency as "blobby" as it doesn't stick to the paint brush as a indoor paint would, I've found the best way to is to "scoop" it with the paint brush. Don't be stingy with it, lather it on, you might as well do the job properly.

The reason for only 3 stars is that the difference in the amount of pigment in each batch, it seems to vary a lot, causing extra work when trying to even out the difference in colour. This has been disappointing as I’d imagine it’s all computer controlled and the variation in colour should be almost nonexistent. To achieve an even colour and to save time, make sure all the cans you buy are from the same batch. The batch number can be found on top of each can.

One coat is not enough on new wood (I've not used this on "old" wood - I don’t believe in polishing a t**d) as it absorbs in to the wood. This is not a bad thing, quite the opposite, as it doesn't sit on top of the wood, which would make it easier to flake off, especially if old wood is being treated.

Time will tell how it fares in the long run.

6 de março de 2025
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Resposta da Cuprinol

Thank you for the review and I'm sorry to hear about the inconsistency with the colour you experienced.

As you noted, different cans can experience batch to batch variation, however if there is a stark colour difference we would be happy to investigate this.

If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 3263939 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

Just used a new can of Garden Shades…

Just used a new can of Garden Shades and it is much thinner than it used to be. Their Ducks back is better but still watery. I used to use Ronseal but that is also useless now. 5 coats of 5 year fence paint and after 6 months it has washed off. Don't know what to use next but it won't be either of the 2 big ones. They all seem to be adding too much water to make it appear good value by volume.

6 de março de 2025
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Resposta da Cuprinol

Hi Syd, I am sorry to hear this. Garden Shades does have a thinner consistency; however this should not impede the coverage or performance of it. If you would like to get in touch our details are below:-
Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3263925 Thanks, Helen.

Classificada 1 em 5 estrelas

Awful shed paint

Awful shed paint - despite painting more than 2 coats over short period of a few days it has no duration. My autumn painting has already washed off in many places. After using 6 tins on shed and stable I gave up in the autumn trying to patch it up and will move on to another brand.

25 de fevereiro de 2025
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logótipo da Cuprinol

Resposta da Cuprinol

Hi Keith, I am sorry to hear this. We would not expect our exterior stains to wash off as they are designed to withstand all weather elements. We would like to investigate what has happened here. Please contact us on Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB-3248353 HD Thanks Helen.

Classificada 2 em 5 estrelas

Painted a few clients' fences and sheds last year

Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very similar on shiplap panels. Herring grey has come off the shed over the winter despite two/three coats to cover up the old colour. Silver copse came off within weeks after rain. Ronseal weathered better at half the price. Ducksback looks okay after initial application but really not worth the effort. Fortunately the paint was acquired or requested by clients rather than on my recommendation so redoing it is not on my time.

1 de agosto de 2024
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Resposta da Cuprinol

Hi Paul, I am sorry to hear this product did not meet your expectations.  We certain would not expect our products to weather so quickly. As long as the product is applied onto Rough Sawn wood only and the correct amount of coats have been used we are confident it will last longer than a few months. We would like to resolve this for you, please contact our dedicated team on the following number. Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB- GB-3229945, Thanks Helen.

Classificada 1 em 5 estrelas

First frost ruined all my hard work!

I have used Cuprinol decking stain for over twenty years and have never had cause for complaint. I applied 2 coats of the Cuprinol Decking Stain Natural Oak to my two areas of decking in September of this year and was pleased with my efforts. However after the first frost this November the entire two areas of decking went all blotchy - the only word I can use and now looks awful. I can only think it was a bad batch. Your views please.

28 de novembro de 2024
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Resposta da Cuprinol

Hi John, thank you for sharing your feedback. We're sorry to hear about the issue you've experienced with our Anti Slip Decking Stain. We take product quality seriously, and we'd like to investigate this further to understand what may have caused the issue. Please feel free to get in touch with our team at duluxvirtual@akzonobel.com with the reference number 3135929 so we can look into this matter and help resolve it for you!

Classificada 1 em 5 estrelas

Have used Garden Shades lots over the…

Have used Garden Shades lots over the years with lots of lovely colours. I Used to love it. This time however the paint was really thin and watery. Didnt seem like the same paint? It definately used to be a lot thicker and richer. It seems to be a watered down formula now? And many reviews seem to confirm this so I don't think it's a batch issue?

24 de outubro de 2024
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Resposta da Cuprinol

Hi Paul, thanks for taking the time to leave your review. We're sorry to see you've had a poor experience with our Garden Shades. We'd love to look into this further for you if you'd be happy to get in touch with our team at duluxvirtua@akzonobel.com with the reference number 3084217. We look forward to hearing from you!

Classificada 1 em 5 estrelas

Fresh Rosemary Garden Shades

Last week I bought a large tin of Fresh Rosemary Cuprinol Garden Shades to paint 4 wooden planters, because I used the Country Cream paint 2 years ago and was really pleased with the finish. However, this time, the Fresh Rosemary was the consistency of water and dripped everywhere despite me having stirred it thoroughly. It needed 4 coats to give decent coverage and now it has bubbled and wrinkled, despite me following the exact instructions and leaving plenty of drying time between coats. Really disappointing, having spent all that time painting, to see the finish. I was happy with your paint 2 years ago, but the quality has changed beyond belief. I have wasted time and money on this project and will not be buying any more of your products in future.

20 de setembro de 2024
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Resposta da Cuprinol

Hi there, thank you for taking the time to leave your review. We're sorry to read about the problem you had with our Garden Shades. We'd be more than happy to look into this further for you if you'd like to get in touch with our team at dpuki.tacsocialmedia@akzonobel.com. If you're happy to send us an email to investigate further, please include the reference number 3030747 in the subject line. We look forward to hearing from you!

Classificada 4 em 5 estrelas

Garden Shades Repaint

Very good product and excellent customer service. I raised some issues I had and it was thoroughly investigated and resolved. An excellent example of custoemr service.

19 de setembro de 2024
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logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about the problem you have experienced.
This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 3026789 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 5 em 5 estrelas

Used forest brown Cuprinol ducks back…

Used forest brown Cuprinol ducks back on my fence
Looks absolutely great
The paint is so easy to use and the appearance excellent

25 de agosto de 2024
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Resposta da Cuprinol

Thank you for your kind words and for being one of our loyal customers. All the best with your future decorating, remember we are here for all your decorating needs.

Classificada 1 em 5 estrelas

Bought Cuprinol garden shades paint

Bought Cuprinol garden shades paint. Forget me not colour. Used this about 2 years ago and just wanted to freshen it up. This product does not look or apply like anything I have used before, including the last tin of Cuprinol it’s like coloured water. Dripping everywhere. I am currently in the process of trying to get a refund. If not successful. I will have totally thrown money down the sink as this is not fit for purpose.

1 de setembro de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about the problem you have had
This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2996865 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

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