Cuprinol Opiniões 

257
TrustScore: 2 em 5

2,2

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Classificada 1 em 5 estrelas

Bought some Cuprinol Garden Shades exterior wood paint to repaint my garden gate. Don't waste your money. It is very thin and watery and splatters everywhere during application no matter how slowly an... Ver mais

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Classificada 3 em 5 estrelas

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... Ver mais

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Classificada 1 em 5 estrelas

Cuprinol 9l ducksback silver corpse £22 in b&q (dont buy) painted in dry conditions 2 weeks ago and when it rains paint goes wet again and all running off hands covered in paint on gate coming in gar... Ver mais

Classificada 2 em 5 estrelas

Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very s... Ver mais

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Informações sobre a empresa

  1. Fabricante de tintas

Escrito pela empresa

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

257 opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Todas as opiniões

(257)

22 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Not water resistant

I painted my new shed last weekend with 2 coats of cuprinol garden shades. After an evening of rain last night I have discovered that rainwater has permeated through the shed walls. The paint is described as water resistant so I feel like I have wasted my time and money. Ended up giving the shed a third coat of the paint which has proved to be a little better in weather protection. Probably would not use again.

22 de agosto de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about the issue you have had.

This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2981447 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

Mid-representation of the colour inside the tin

I bought Cuprinol Shades Natural Stone and Pale Jasmine. I wanted to paint the body of my Summer house in the Natural Stone and the windows and doors in Pale Jasmine. I painted the body of the Summer House today and it’s CREAM ! I’ve done 2 coats and it’s fine except it’s the wrong colour !! Now my Pale Jasmine will barely show up against the cream ! I think it must be Country Cream in the tin. The Natural Stone colour chart is a complete mid-representation of what’s inside the tin otherwise. I literally had this weekend to get the Summer house painted before the guys laying my new pavers and new lawn are coming on Monday. I’m so exasperated and feel I’ve wasted my weekend painting my Summerhouse the wrong colour.

27 de julho de 2024
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logótipo da Cuprinol

Resposta da Cuprinol


Hello, we are sorry to see you've had issues with our Cuprinol garden shades. Can you please drop us an email or give us a call regarding this? Your reference number is 2941485 or you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Classificada 2 em 5 estrelas

Farcical colour description on tin

Based on great experience with Cuprinol ducksback previously on my shed; which has lasted 6 years, decided to go with it again. Unfortunately the same colour was not available in our garden centre, but they did have something similar called ‘delicate pine’. Well! The colour difference between the finished product and the example on the pot is almost laughable. If I cuprinol don’t know how to represent the preservative’s colour, what’s the point of putting it in the pot?

20 de julho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hi Sean, thank you for your feedback. We are sorry to hear that you have had an issue using one of our products. Please can you confirm the barcode and batch number from the tin and send any photos across in an email to duluxvirtual@akzonobel.com and quote the reference number 2932015 in the subject line, and we can look into this further for you? Thanks

Classificada 1 em 5 estrelas

CUPRINAL GARDEN SHADES 6 YEAR…

CUPRINAL GARDEN SHADES 6 YEAR WATERPROOF PAINT.this outdoor furniture paint is a total joke. it fades very much in 2 years. never mind 6 years. it is a high expensive paint, nicely packaged but the performance is totally lacking. it bio degrades so quickly. if my furniture needs repainting every 2 years then how is that good for the environment.

20 de julho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hi Scot, thank you for your feedback. We are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode and batch number and send any photos across by email to duluxvirtual@akzonobel.com and quote the reference number 2932017 in the subject line, and we can look into this for you? Thanks

Classificada 1 em 5 estrelas

Used to be great but I won't use it again

Update: As requested in their reply below, I have submitted photos of the fence and the can showing the batch number, to the manufacturer.

We have used this successfully over the last 10 years, every time we moved house, the last successful time was in 2017, which was just about needing renewing after 5 years. For the price, I considered that good value. However, in September 2022 I purchased 15 litres and treated all the various fences at our new house. After just 1 year, most of the product had completely washed off a very weathered fence, and after a further year, the other two fences, one of which is quite new, look awful, with bare patches and peeling. This time I've chosen an alternative because I can't trust Ducksback any more, the effort to paint fences has to yield a reliable result.

24 de julho de 2023
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hi, thank you for your feedback. We are sorry to hear that you have had an issue with one of our products. Please can you confirm the barcode and batch number from the tin and send any photos across by email to duluxvirtual@akzonobel.com and quote the reference number 2932023 in the subject line and we can look into this for you? Thanks

Classificada 1 em 5 estrelas

Doesn't last 2 years let alone the Guarantee of 5!

I got through about 3 large cans of this stuff hoping the fence would last for 5 years without maintenance. Expensive job! It didn't last even 2 years. It took weeks of hard labour painting this on. Don't waste your time and money. I'm sticking with good old fashioned cheap wood preserve (Creosote), which at least is absorbed into the wood to provide weather protection. Cuprinol is a paint and starts to visibly wear off in 1 year. It therefore provides no protection in terms of preserving the wood.

I wish I had read the reviews here first rather than believed the 5 year guarantee! The company should not be allowed to make such false claims. Fortunately I used the dark brown so re-doing it later with Creosote won't be as awful as if it were a green or a colour. Recommendation is: stay away from this rubbish!

19 de julho de 2024
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logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about the problem you have had.
This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2928433 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

I have used Cuprinol for many years

I have used Cuprinol for many years . I have bought three cans of white daisy all from Amazon in two diff orders and it’s rubbish compared to the cottage cream I bought from a diy store. I have spent £200 on 4 wooden planters for my front of house which needs a make over and hoping they would last a long time but not with white daisy on them !!!! Like watercolour paint . No waterproof feel to it at all and I’ve done three coats . I have just painted 6 panels also in fresh rosemary and even though runnier than it used to be it did cover in two coats ! I am now looking at other makes ! Shame

17 de julho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about the problem you have had.
This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2924689 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss

Classificada 1 em 5 estrelas

Dont use Ducksback

Painted my fences last year Ducksback herring grey looked great at the time but soon as the weather changed so did the fence colour it started showing the wood through the grey. I put this down to Maybe my wife hadn’t put enough paint on so this year I painted the panels the ducks back seamed to suck into the panels and had good adhesion and coverage but now a month on I’m back to where I started it’s as if it’s just washing off again so back to wood showing again if I was using a cheap eBay 20l for a fiver then I would accept it but you pay a premium for these brands so you should get a premium product otherwise you might as well paint it with cheap emulsion if it’s only going to last till first rain fall. Just for reference the panels where 1 1/2 years old to allow any treatments to weather and settle down before painting

2 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about your experience with the Ducksback. Ducksback is designed to go onto fibrous rough sawn timber and form a wax protective barrier after a few hours to make it weather resistant.

Given your paint has started to show the wood through after application, we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2916229 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

Cuprinol garden shades like water

Bought Cuprinol garden shades in dusky gem opened both tins today to paint garden fence and it was just water any paint I tried to stir up looked like had split, it splashed over my trousers as running down the handle of stick that I used to stir it. Had used a different colour summer damson yesterday and it was fine Just normal paint.

8 de julho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about your experience with the Dusky Gem Ducksback. Given the vast difference in consistency between the Dusky Gems and the new Summer Damson you tried, the paint may have been store din bad conditions previous to purchase and broken down the paint.

This isn't something we expect of our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2909717 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

Cuprinol fence harvest brown applied to…

Cuprinol fence harvest brown applied to fence and left to dry came back following day to give second coat to find it had all run making my fence look terrible very disappointed with this product it don’t do what it says on the tin now I’m left with a terrible looking fence due to this paint

4 de julho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

So sorry to hear your experience with the Cuprinol Ducksback. If the first coat run off after rainfall then this would show a lack of adhesion with the surface, so we would be happy to work out what has caused this.

If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2906047 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 2 em 5 estrelas

Colour not same as tin!

Studied all Cuprinol shades before choosing Fresh Rosemary to paint outdoor garden gate. Shocked, as the colour looks blue, not anywhere close to the shade on the tin! In fact, the colour is exactly like another shade, Coastal Mist! Not happy with the colour as we wanted more of a green not blue! Really frustrating!!

21 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

So sorry to hear the colour was offshade. The pigments used in producing paint and can colour chips are different, and although we take steps to ensure that the colours match as closely as possible sometimes things go wrong.

We would be happy to look into this for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2883717 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

I wouldn’t use Cuprinol again

Used Cuprinol Forget-me-not to update our garden table. I rubbed down the wood and applied a good primer. Gave the table three coats with Cuprinol, but the primer is showing through. Gave at least two days between each coat. Today, I placed a plastic basin on the table, and when I removed it, bits of paint chipped off! I have used Cuprinol before on a similar project with no issues. The paint is watery. Having taken hours to prep the job, and three days with the top coats, I am going to have to redo completely.
Hugely disappointed ☹️

on the table

10 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Sorry to hear your experience with the Cuprinol Garden Shades. Due to it's wax enriched formula, Garden Shades needs to be recoated within an 8 hour period before the waxes can form, or else the new coat will go onto the wax and not fully adhere.

We would be happy to look further into this for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2883733 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

Autumn brown shed and fence protector…

Autumn brown shed and fence protector now very thin and fades very rapidly after 2 coats.
Used to last at least 2 years, now fade within weeks.
what's going on ?

22 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

So sorry to hear your experience with the Cuprinol Shed and Fence Protector. This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2883721 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 2 em 5 estrelas

Goes on well but comes off after time…

Goes on well and seems to give a lovely finish but I've painted about 20 panels in ducksback and it's coming off in numerous places after less than 2 years. The panels I painted it on were all brand new and bone dry (done during dry spells during the summer). I thoroughly brushed off any sawdust etc that you get with new panels before painting too, so can only conclude that the product isn't upto the task which for a major brand who specialises in this sort of product is a real let down. Definitely won't last the 5 years they claim so if you read this before purchasing I would recommend looking at other options

14 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hey Sarah, we're sorry to hear that you're not getting the full 5 years out of Cuprinol Ducksback. Typically when this happens it's because the surface has lost it's texture - Cuprinol Ducksback is designed for rough sawn timber, and won't last as long on smooth or weathered sections of timber. The coating needs a rough surface to adhere too, and if patches aren't rough enough, it simply won't last as long. We'd love to have a look at some pictures for you, can you please send some that show the issue you're experiencing to duluxvirtual@akzonobel.com. Your reference number is 2870429 and I'd be grateful if you can include this in the subject of your email. Thanks! - D

Classificada 1 em 5 estrelas

Cuprinol garden paint

Cuprinol garden paint, bought a week ago to paint summerhouse. Stirred it but still like water going on. Splits and is nothing like the quality of previous years. Won't be buying it again. Two coats but same colour as previous but can still see marks through it. Waste of time and money.

One the 14th I submitted photos of split paint on summerhouse, barcode and batch as requested by cuprinol, voucher being sent to replace paint as a gesture of goodwill, hoping this will go on better. Thank you for a prompt response to customer issue.

12 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

So sorry to hear your experience with our Cuprinol products. If the product is splitting on the surface, or not fully adhering, it may be that the previous wax barrier is still present, but we would be happy to investigate this for you.

If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2865173 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

So disappointed this time using it…

So disappointed this time using it about 6/7 years ago I used this brand to paint my fence rainbow and the paint was amazing and one small 1 liter pot done a large panel but this time using it one tin dosnt even cover the panel once and what is on there is going to need a good 3 coats minimum even though it’s the exact same colour going on top won’t be buying again now they have changed the ingredients of the paint recommend trying a different brand this is now like water

11 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hello, we are sorry to see you've had issues with our Cuprinol paint. Can you please drop us an email or give us a call regarding this? Your reference number is 2862633
or you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Classificada 1 em 5 estrelas

Bought Cuprinol natural stone 2.5 litre…

Bought Cuprinol natural stone 2.5 litre garden shades in B & Q to paint the inside of our timber summer house. This paint was ridiculous it’s like water and just seems to split as your painting it on, no matter that I wiped the brush it still runs down the walls and I needed 5 coats to cover it. I won’t be buying this again.

2 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

I'm sorry to hear about your experience with the Garden Shades.

This isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com

We have created a case for you under reference 2858665 so please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss.

Classificada 1 em 5 estrelas

We bought 4 tins of ducks back dusted…

We bought 4 tins of ducks back dusted Aloe and two of the tins are a lovely green colour the other two have turned out blue so I now have half my garden green and the other half blue, I thought the paint would dry the same colour but it hasn’t so I now have 18 fence panels that I have to repaint as it looks dreadful, how can paints be different colours when you have bought all the same colour, i am gutted I have to repaint, dreadful paint

8 de junho de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hi Tracy, I'm sorry to hear about poor finish - this isn't something we typically see with our products so we would be happy to investigate it for you. If you could please email us the can barcode, batch code and photos to: duluxvirtual@akzonobel.com. We have created a case for you under reference 2858671 HD, So please include this in the summary line. Please give us a call on 0333 222 7070 if you wish to discuss this, Thanks, Helen. 

Classificada 1 em 5 estrelas

Cuprinol Garden shades

Cuprinol Garden shades, Seagrass, recent purchase, I have used C-Shades in other colours for many years and found it durable and trust worthy! Recent new tin and the paint is thin to watery, dripped like mad, yes two coats definitely required. Previously I have been able to let the paint dry and apply a second coat the next day? Applied in excellent conditions this last weekend. The recent rain has tested it - useless!! Not holding water off, it has bubbled and peeled, the door will have to be completely redone.
Walls of the shed done in a C-Shades I have had for 2 years and that has done an excellent job!
I have contacted Dulux with my complaint and photographs.
I will use another paint next time, extremely disappointed.

16 de maio de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Hello, so sorry to hear your experience with the Garden Shades. I can see you raised a case with us, reference 2823011 - please get in touch if you have any further issues or questions.

Classificada 4 em 5 estrelas

reasonably satisfied

complained about watery primrose white
after an investigation i was sent a voucher to buy a replacement product.
good work from deepa in customer service.

14 de maio de 2024
Opinião espontânea
logótipo da Cuprinol

Resposta da Cuprinol

Really glad to hear it - I'll forward on the positive feedback to the team :)

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