Desira Group Plc Opiniões 149

Resposta da Desira Group Plc

7/11/2025

Hi Victor

Thank you for your review! We’re glad to hear you found everyone friendly and helpful and your feedback means a lot to us.

We look forward to seeing you on your next visit.

Kind Regards,

Patrick

Resposta da Desira Group Plc

7/11/2025

Hi Mrs Cocks

Thank you for your fantastic feedback and for being a returning customer — that means a lot to us. We’re so pleased the team could provide the helpful, polite, and professional service you’ve come to expect, and assist with setting up your new car. We’ll be sure to share your kind words with the team.

Kind Regards,

Patrick

Resposta da Desira Group Plc

7/11/2025

Hi Gillian,

Thank you so much for your wonderful review! We're delighted to hear that Robert provided such a friendly and professional experience — and that you’re loving your new car in that fabulous iconic yellow! It’s great to know everything went smoothly from order to handover. We truly appreciate your recommendation and look forward to welcoming you again in the future.

Kind Regards,
Patrick

Resposta da Desira Group Plc

7/11/2025

Hi Kay,

Thank you for your kind feedback! We’re really pleased to hear you found our team knowledgeable and friendly. We appreciate you taking the time to share your experience.

We look forward to welcoming you back in the future.

Thanks,

Patrick

Resposta da Desira Group Plc

7/11/2025

Hi Mrs Webb

Thank you for your review! We’re glad to hear you found our service helpful and appreciated our no-pressure approach. Your feedback means a lot to us.

Kind Rehards,

Patrick

Resposta da Desira Group Plc

7/11/2025

Hi Phillip

Thank you for your positive review! It’s great to hear everything went smoothly during your visit. We appreciate you taking the time to share your experience.

We look forward to seeing you again on your next visit.

Kind Regards,

Patrick

Resposta da Desira Group Plc

4/11/2025

Hi Martin

Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience at Desira Citroën Bury St Edmunds and that we did not meet your expectations on this occasion.

We appreciate you highlighting the issues surrounding the health check and communication during your visit. Your comments have been passed on to our Senior Management Team for review so we can address this internally and see what happened.

We understand your frustration and apologise for any inconvenience caused.

Kind Regards,

Patrick

Resposta da Desira Group Plc

20/10/2025

Hi George

Thank you for taking the time to share your feedback — we really appreciate your honesty. We’re pleased to hear you’re enjoying your new car overall.

Our team is aware of this concern and is working closely with the manufacturer on updates to improve connectivity. We completely understand how frustrating this can be and appreciate your patience while we aim to resolve it.

Kind Regards,

Patrick

Resposta da Desira Group Plc

20/10/2025

Hi Graham

Thank you so much for taking the time to share your fantastic feedback and for your kind words about Connor and our Norwich team! We’re delighted to hear that you had such a positive experience with your new OMODA 9 Noble — from the no-pressure approach to the detailed handover.

Your recommendation means a lot to us, and we’re so pleased that Connor was able to make your purchase experience enjoyable and stress-free. We hope you’re loving your new car, and please don’t hesitate to reach out if there’s anything more we can do for you.

Kind Regards,

Patrick

Resposta da Desira Group Plc

2/10/2025

Hi Jill

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Jacob made your car-buying experience such a positive one. It’s great to know he was able to guide you through choosing your new Juke, provide helpful videos, and explain everything clearly without any pressure. We’ll be sure to share your kind words with him – he’ll be thrilled! Enjoy your new Juke, and we look forward to welcoming you again in the future.

Kind Regards,

Patrick

Resposta da Desira Group Plc

2/10/2025

Hi Julie

Thank you so much for your 5-star review! We’re delighted to hear that you’ve consistently had such positive experiences with our Norwich branch, and we truly appreciate your continued trust in us when choosing your new car. It’s great to know Jacob was able to guide you through all the new technology and make the process smooth and enjoyable. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we look forward to welcoming you again in the future!

KInd Regards

Patrick

Resposta da Desira Group Plc

23/09/2025

Hi Nicky

Thank you so much for your kind words and for choosing Desira Norwich again! We’re delighted to hear that you’ve received great service and we truly appreciate your loyalty.

Enjoy your new car, and we look forward to welcoming you back in the future.

Kind Regards,

Patrick

Resposta da Desira Group Plc

23/09/2025

Hi Mike,

Thank you so much for your kind words about Alex and the team here at Desira Norwich. We’re delighted to hear that you found the whole process quick, straightforward and enjoyable – and even more so that you’re loving your new car!

I really appreciate your honest feedback about the mats. We’re always looking for ways to make the experience even better, so your comments are genuinely helpful and will be shared with the team.

If you need anything at all as you settle in with your new car, please don’t hesitate to reach out. We’re here to help and look forward to welcoming you again in the future.

Best regards,
Jake Gladding, Sales Manager, Desira Norwich Heigham Street

Resposta da Desira Group Plc

24/09/2025

Hi Mr Hodge,

Thank you for taking the time to share your feedback. We’re very sorry to read about your experience following the puncture repair carried out before delivery of your vehicle from our King’s Lynn dealership. We completely understand how concerning a tyre issue can feel and would like to sincerely apologise for this.

Having looked into this internally, it appears the puncture repair to the rear tyre may not have sealed correctly due to a protective layer not being removed from the plug. This was our mistake, and we have offered to cover the cost of the subsequent repair as a gesture of goodwill. We’re also reviewing our internal procedures to make sure this does not happen again.

Regarding your comments about the front tyres, we are currently retrieving the original vehicle condition report to verify the tread depths at the point of sale. We take safety very seriously and want to ensure everything is as it should be.

We again sincerely apologise for the error and we would really appreciate the chance to speak with you directly on this matter if you could email feedback@desiragroup.com

Thank you again for bringing this to our attention, your feedback helps us improve our service for all customers

Kind Regards,
The Desira Group Team

Resposta da Desira Group Plc

23/09/2025

Hi Lynda,

Thank you so much for taking the time to share your experience. It’s fantastic to hear how brilliantly Jacob supported you through choosing and purchasing your new Qashqai – we’re delighted you’re so pleased with both the car and the service you received.

Your recommendation to a friend really means a lot to us. Word of mouth is the biggest compliment we can receive, and we’re thrilled to know you’d happily recommend us.

If there’s anything else you need as you enjoy your new Qashqai, please don’t hesitate to get in touch. We’re always here to help.

Best regards,
Neil Moores, General Sales Manager – Desira Nissan Norwich

Resposta da Desira Group Plc

23/09/2025

Hi Rajan,

Thank you for your review! It means alot to us to recieve five stars, happy motoring!

Kind regards,

Ellie

Resposta da Desira Group Plc

23/09/2025

Hi Paul,

Thank you for taking the time to leave such a great review. We’re delighted to hear that you found the process straightforward and that Paul was able to look after you so well. It’s brilliant to know you’re happy with your new van, the part exchange deal and the overall service you received.

Your recommendation really does mean a lot to us. If there’s anything you need as you settle in with your vehicle, please don’t hesitate to get in touch, we’re always happy to help.

Best regards,
Neil Moores, General Sales Manager, Desira Nissan Norwich

Resposta da Desira Group Plc

23/09/2025

Hi Gary,

Thank you so much for your five star review! We are so pleased to hear that James was helpful and nothing was too much trouble for him and you were properly looked after

Please don't hestitate to get in touch! We will always be here to help

Kind regards,

Ellie

Resposta da Desira Group Plc

23/09/2025

Hi Michael,

Thank you so much for taking the time to leave your feedback. I’m really pleased we were able to sort the issue quickly and professionally for you. Ed and the whole team will be delighted to know their efforts made a difference.

We always aim to make things as smooth and stress-free as possible, so it’s great to hear you felt well looked after. If you need anything at all going forward, please don’t hesitate to get in touch – we’re always happy to help.

Best regards,
Jake Gladding, General Sales Manager, Desira Suzuki & Omoda Jaecoo Norwich

Resposta da Desira Group Plc

23/09/2025

Hi Debs,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the difficulties you’ve had with the replacement and painting of your door handle, as well as the delay in communication. This is certainly not the standard of service we aim to provide, and we take your concerns very seriously.

Your feedback has been passed directly to our senior management team to investigate and ensure this matter is resolved promptly. You should have been contacted to arrange the corrected appointment, and we sincerely apologise that this has not yet happened.

If you have not heard from us yet, please do get in touch with us directly at your earliest convenience so we can rectify this issue as quickly as possible. We value your loyalty and feedback and want to make sure this is put right.

Kind regards,

The Desira Group Team