Dave rivers very helpful very friendly got the job done got the car we choose an wanted will be coming again in the future
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Leia as opiniões dos outros
I could not be more impressed with how Simon Phillips from Desira in Great Yarmouth dealt both with my initial enquiry and the resulting sale. I had the pleasure of knowing the recently dece... Ver mais
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I had to take my vehicle in for a repair under warranty . I needed a vehicle on the day and when making my booking I was never advised that I would have to pay for it. The amount for the loan car was... Ver mais
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I bought a brand new Omoda 9 Noble from Connor at the Norwich branch. Absolutely excellent service, he knew the car inside out, no pressure to buy, did a very competitive deal when I was ready. The... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Concessionário de carros usados
- Loja de acessórios para automóveis
- Serviço de motorista
Escrito pela empresa
Your Local New and Used Car Sales, Servicing, MOT Test & Parts Dealers. Desira Group in Norwich, Bury St Edmunds, Diss, Great Yarmouth & Lowestoft.
Informações de contacto
Heigham Street 129, NR2 4TG, Norwich, Reino Unido
- feedback@desiragroup.com
- www.desiragroup.com
4,0
Bom
159 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde em 14 horas
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5 🌟 Excellent knowledgeable Sales Staff @ Great Yarmouth DESIRA
I had seen a Nissan Duke on line and loved the interior especially, with the integral Bose speakers in the seats and yellow banding design.
The salesman, Adam Gates, was really knowledgable, answering all of our questions fully. We found the overall service at DESIRA Great Yarmouth really excellent and wpuld not hesitate to recommend to others. I especially like the fact that post sale, Adam has made it clear that any other questions or support needed, he will offer freeley. It makes you feel like a valued customer.
Adam Gates is a credit to DESIRA. 5 stars!
23 de junho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Thank you so much for your fantastic 5-star review!
We're thrilled to hear how much you love your Nissan Juke – the Bose speakers and yellow detailing really do make it something special. It's great to know that Adam Gates provided such knowledgeable and friendly service, and we're delighted that you felt supported not only during your purchase but after it too.
Your kind words about Adam being a credit to Desira mean a great deal, and we’ll be sure to pass on your praise to him and the team at Great Yarmouth.
We truly value your recommendation and look forward to being here for you whenever you need us.
Kind Regards,
Patrick
Really helpful over the second key
Really helpful over the second key, coming over to collect my car and leaving me with a courtesy car. 24 hours later I have a spare key, and my new car is back. Much appreciated.
15 de julho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Thank you so much for your kind review! We're really pleased to hear that everything went smoothly with the spare key and that the collection and courtesy car helped make things easy for you. It's great to know you're happy and back on the road with your new car.
If you need anything else in the future, we're always here to help!
Kind Regards,
Patrick
Very good comprehensive service…
Very good comprehensive service received from the reception team that updated my Nissan Qashqai clock which means it now functions well for the first time in over three weeks since taking delivery of the vehicle,
18 de julho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Mark,
Thank you for your kind review. We're delighted to hear that our service reception team was able to assist in resolving the issue with your Nissan Qashqai's clock and that it's now functioning properly.
We understand how important it is for everything to be just right, especially after taking delivery of a new vehicle, and we’re glad we could help put things right.
If you need anything else or have any further questions, please don’t hesitate to get in touch — we're always here to help.
Kind Regards,
Patrick
Courteous and helpful booking in…
Courteous and helpful booking in experience gave me an estimated time for work to be carried out. Work was completed in good time. I waited in the showroom for the work to be completed where there were adequate seats and hot drink facilities to help yourself to
22 de julho de 2025
Opinião espontânea
Resposta da Desira Group Plc
HI Neal,
Thank you for your review! We're delighted to hear that your booking-in experience was smooth and that the work was completed promptly. It's great to know you found our waiting area comfortable and enjoyed the hot drink facilities while you waited.
We really appreciate your feedback and look forward to welcoming you back again in the future!
Kind Regards,
Patrick
Appalling service
Appalling service! Booked my Suzuki in for a service a month in advance. I was told when confirming the booking that there was a recall and that this would be done when the car was due for the service. Today I turned up at the appointed time only to be told that they didn't have the part for the recall. I made my feelings clear that this was "pretty poor", only to be told by the guy serving me "If you're not happy, take your keys and go somewhere else, I'm not taking it". Shockingly rude! Having taken the day off I had no choice but to leave it with them, otherwise I would most definitely have walked. I called Suzuki UK to complain at the way I had been treated. When I collected the car a few hours later the service had been done, but not the recall. It was the perfect opportunity for him to have apologised, but no.... no apology. They never even bothered with the promised wash & vac that I paid for. They treat customers with utter contempt. Never again!
Edit:- 22/7/25
Despite Desira HQ reaching out to me (see their reply), I had replied to them within a couple of hours of them doing so, they never got back to me.
However, I received a phone call from Kevin at Desira Lowestoft who expressed a genuine desire to put the whole sorry saga to bed. Kevin apologised for the treatment I had received and arranged to have my car picked up and the problems/issues sorted. And I'm pleased to report that they were all sorted and taken care of, thank you Kevin.
7 de julho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Bruce,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience at Desira Suzuki Lowestoft.
We completely understand how frustrating and disappointing it must have been to arrive for your scheduled service — after taking time off — only to find the recall part was unavailable. This is certainly not the level of service we aim to provide, and we sincerely apologise for any upset or inconvenience caused.
Your concerns are being taken seriously, and we would like to investigate this further to ensure it’s addressed properly. Please could you contact us at feedback@desiragroup.com with your vehicle registration and any additional details? This will allow our management team to look into what happened and get back to you directly.
Once again, we’re sorry for your experience and thank you for bringing it to our attention. We appreciate your feedback and the opportunity to make things right.
Kind regards,
The Desira Group Team
Desira Group plc kings Lynn
Went to kings Lynn desira to discuss getting my new mobility car, Josh an Jamie went over an above to help me out and pick the right car for my needs, there was no trying to get me into a car o couldn’t afford they listened to my needs an how I felt an guided me really well, I’m so happy with my new car Nissan Xtrail Thank you so much guys really appreciate everything you’ve done for me
4 de julho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Tracey.
hank you so much for your wonderful review! We're thrilled to hear that Josh and Jamie at Desira Kings Lynn provided such great support in helping you choose your new Motability car. It's fantastic to know they took the time to truly listen to your needs and guided you with care and understanding — exactly the experience we aim to deliver.
We're so pleased you're happy with your new Nissan X-Trail, and we really appreciate you taking the time to share your feedback. If you ever need anything in the future, we're always here to help.
Enjoy every mile in your new car!
Stop being greedy!
I’m a Nissan (Narava) owner, I’m also in the market for a newer model. Let you explain to you and others why I’ll heading for a Ford Ranger. I worked hard enough to upgrade my iPhone recently and I had trouble connecting it to the Bluetooth, tried everything my almost 50 years old brain could muster….im not a techy person, I rather be out riding my horses. I suddenly had a thought that I could pop into the local bury st Edmund’s branch and see if anyone could advise me for free I hoped, to see I could resolve it as I figured I had nothing to lose and I knew it wasn’t my new phone.
I spoke to the receptionist and I briefly explained that I’d tried various google advise without success. In not so many words I was told that as i had exhausted all ‘my own’ avenues and I didnt succeed I needed to pay £170 for a diagnostic, no budging, she wouldn’t even entertain asking someone in the know. Then I was told I could be charged EVEN more depending on the issue or update it may have needed. How greedy…..pure greed in fact! I explained i would rather spend half that and buy a nice speaker instead and it on my dash board, looking pretty.
The absolute irony is that my 12 son then had a look, pressed a few buttons, accessed a menu I didn’t know was there and connected within about a minute. Should I pay my son £170? I am 100% confident Nissan would have figured that one within minutes and charged £170…. No doubt at all.
Customer care sits high with me and you just don’t cut it. Off to Ford I go!
19 de junho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Sharon
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your recent experience at our Bury St Edmunds branch.
We fully understand how frustrating technical issues can be and we're also sorry to hear that you felt unsupported when you came to us for assistance.
Our diagnostic charge is in place to cover the time and expertise of our trained technicians, particularly when a vehicle may require software checks or updates. That said, we absolutely agree that sometimes the fix can be something simple—and where possible, we're always happy to try and help with minor queries without charge. If this wasn’t offered in your case, we apologise. That’s not the experience we aim to deliver, and we’ll ensure your feedback is passed on to the team for review and further training.
Can you supply your contact details to feedback@desiragroup.com a member of our senior management team will be able to contact you to discuss this further.
Kind Regards,
The Desira Team
Slow, and poor communication
My vehicle which needed repairs done under warranty was sent to Desira Fiat in Diss. They weren't my first choice of garage due to how far they are from me. They are also not open at weekends.
It has been 5 working days and my vehicle still has not been repaired.
UPDATE: The issues with how long the vehicle has taken to be repaired it seems lie with the warranty company. However I am still disappointed with the initial communications I had.
What is worse is the communication from them when phoning. I would have to call multiple times because nobody would answer the phone, and when the did, I was constantly being told that they don't know when it will be completed and thats all they could say.
Even today I was told they would speak to a technician and call me back. That was more than 4 hours ago and I have heard nothing.
Update: garage have had the car for 35 days. Regardless of having to wait on the warranty company for approvals, they continue to not be communicative enough, and repairs should not take this long.
19 de junho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Phil,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience with Desira Fiat in Diss and the inconvenience it has caused.
We completely understand how frustrating it must be to be without your vehicle, especially when communication hasn’t met your expectations. This is not the level of service we aim to provide, and we sincerely apologise for the delays and lack of updates you’ve experienced.
Your comments have been passed on to the management team so they can look into the situation more closely and ensure improvements are made. In the meantime, if you’d like to speak with us directly to discuss your concerns further or receive an update, please email us at feedback@desiragroup.com, and we’ll do everything we can to help.
Thank you again for your patience, and we hope to restore your confidence in our service soon.
Kind Regards,
The Desira Team
James is great and we are sorting out new dream car!
Just ordered our new car which sparks a lot of joy from James in Norwich! What a great experience so far and great to be a new customer. James was great at explaining and really helped us with all our questions, I had alot! Which led to us making the best decision and having James as our new car contact is great as he is so helpful and it’s a pleasure to deal with him! THANKS to Desira and James for helping us get our dream car! We can’t wait to finalise it all and so excited to soon be in!
14 de junho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Fiona,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with James in Norwich has been such a positive one. It’s fantastic to know he was able to answer all your questions and help guide you to your dream car—your excitement is truly contagious!
We’re delighted to welcome you as a new Desira customer and are so pleased James made the process enjoyable and informative. We’ll be sure to pass along your kind words to him.
We can’t wait for you to take delivery of your new car and start enjoying every moment in it. If there’s anything else you need in the meantime, please don’t hesitate to reach out.
Kind Regards,
The Desira Team
The place to buy a car!!
Great customer service and care. No pressure whatsoever, lovely staff, especially Elizabeth who sold us a smashing car.
From start to finish Elizabeth was professional, courteous and very relaxing to do business with.
Thank you
30 de maio de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Mo
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us, and especially with Elizabeth. She's a valued member of our team, and we’re so pleased she made your car-buying journey enjoyable and stress-free. We hope you’re loving your new car and wish you many happy miles ahead. If there’s anything else we can do for you, we’re always here to help.
Kind regards,
The Desira Team
Very helpful and friendly staff and…
Very helpful and friendly staff and good communication outside of the forecourt. Jacob was particularly helpful.
23 de maio de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Jason
Thank you so much for your kind words! We're delighted to hear you found our team helpful and friendly, and that communication was smooth throughout your experience. Jacob will be especially pleased to know he made such a positive impression. If there's anything else we can help with in the future, please don't hesitate to get in touch!
Kind Regards,
Neil
Shoddy customer service
I’ve been a customer of Desira Diss for 20 years now but no more! My vehicle failed its MOT due to a part that failed under warranty. I was quoted 2weeks plus to get the part as, I was told, there were none in the country. I sourced a part myself from a main dealership within 10 minutes of searching on the net, and immediately bought it. However Desira are refusing to fit it under warranty and as I can’t have my car off the road for so long I have had to make my own arrangement at my own expense to get it sorted. Despite claiming ‘superior customer care’ Desira have fallen well short of that claim and let me down badly. Why did they accept their suppliers word and not try to source the part themselves-it would have required minimal effort whereas they made no effort for their customer at all. Come on guys, put yourselves in your customers shoes!
12 de junho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Stephen,
We're very sorry to hear about your recent experience and truly regret losing a valued customer of 20 years. We understand how important it is to feel supported, especially when dealing with a potential warranty issue. Your feedback has been shared with senior management for review, as we strive to ensure this doesn’t happen again. If you’re open to it, we’d welcome the opportunity to speak with you directly and make things right.
Kind Regards,
Patrick
valued customer?
Bought a car last year, very low mileage. At first service and MOT I was recommended two replacement parts be fitted.
Brought car in at 9am was ready at 5pm. Parts not replaced but apparently ordered. Other garages have returned the car cleaned but I don't think they do that here. Got our custom and was then blasé about it? Familiar story with big dealerships? In the past I've done better than this. lack of communication and time wasted.
5 de junho de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Thomas
Thank you for taking the time to share your experience. We're sorry to hear that your recent service visit didn’t meet expectations, especially regarding communication and the parts delay. We understand how frustrating that must have been, and we appreciate your feedback—it helps us identify where we need to improve. If you’d be happy to discuss this further, please contact our team directly at feedback@desiragroup.com so we can look into it more closely.
Kind Regards,
Patrick
ED of Desira Norwich is 5*****
I have been dealing only with ED , the last 11 YEARS ! Based in Norwich.
Helping me to just upgrade to my (5th) Fiat Hybrid 500.
Although not a Fiat Dealership any more , I won't go anywhere else & again ED came up trumps, getting me the exact Car I wanted.
He truly is 5 star.
SO professional , polite , friendly , courteous , knowledgeable, goes up & beyond always, reliable, knows his job inside out , great sense of humour , kind & HIGHLY experienced in his field.
He is an asset to Desira and I believe he is now worthy of being the Manager , as takes on duties unconditionally as well.
I recommend him to many and wouldn't dream of going to anyone else.
He also returns your call when he becomes free, which NOT all sales persons do.
Thank you ED.
You're truly a gem.
Love my new car as well.
Thank you. 😃.
23 de maio de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Susan,
Wow—thank you so much for such a thoughtful and glowing review! We're incredibly proud to have Ed as part of the team, and your long-standing loyalty means a lot to us. It’s fantastic to hear how consistently he’s delivered excellent service and gone the extra mile for over a decade. We'll make sure your kind words are shared with him—and we hope you continue to love your new Fiat 500 Hybrid!
Kind Regards,
Patrick
Adam Gates is a superb sales person
Adam Gates is a superb sales person. He was so helpful in all aspects of the new car from sending me a wonderful video of the car I ended up buying and love driving it! It has been a pleasure to deal with this company. I would definitely recommend. Thank you.
13 de abril de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Elizabeth,
Thank you for your lovely review and recommendation. We're delighted to hear that Adam provided such a helpful and personalised experience, including the video of your new car. It’s always a pleasure to know our customers are enjoying both their car and their time with us. We’ll be sure to pass on your kind words to Adam!
Kind Regards,
Patrick
Well presented showroom
Well presented showroom, knowledgeable staff so far a good product but time will tell, all in all a pleasurable experience.
24 de abril de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Malcom
Thank you for your positive feedback! We're glad you enjoyed your visit and found our showroom and team welcoming and knowledgeable. It's great to hear you're happy so far with your new vehicle—we hope it continues to impress. If you ever need anything, we’re here to help.
Kind Regards,
Patrick
There were problems with the car when i…
There were problems with the car when i purchased it. Work had been carried out to the alloy wheels and the near side tyre pressure sensors had been reversed so a low tyre pressure warning light came on. This was corrected when I took the car in to check the problem. I do feel that they were a little lax selling a vehicle with this sort of problem. Ian now happy with the car.
2 de maio de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Christopher
Thank you for your honest feedback. We're sorry to hear there were issues initially with your vehicle and truly appreciate your patience while they were resolved. While we always aim to deliver cars in the best condition, we take your comments seriously and will review our processes to prevent this in the future. We're glad to hear you're now happy with the car, and if there's anything else you need, please don’t hesitate to reach out.
Kind Regards,
Patrick
Exceptional service
Really easy process made very comfortable by Simon who was very helpful.
No pressure & explained everything clearly.
Really happy with my purchase & the support package is decent too.
25 de abril de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Matthew,
Thanks so much for your great feedback! We're thrilled Simon made the process smooth and pressure-free for you. Clear communication and comfort throughout the buying experience are very important to us, so it’s great to hear you felt supported. Enjoy your new car and the support package!
Kind Regards,
Patrick
Kind Regards,
Patrick
Happy
Had a very pleasant experience with Desira group in Norwich.Recieved what I consider a fair part exchange for my vehicle and am more than happy with my purchase.I recieved excellent customer service from Paul Moore and would definitely recommend.
26 de abril de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Dan,
Thank you for your kind words and recommendation. We’re delighted you had a pleasant experience with us in Norwich and that Paul Moore provided excellent customer service. It’s great to hear you're happy with your part exchange and new purchase. If you need anything at all going forward, we're always here to help.
Kind Regards,
Patrick
Everything explained
Everything explained, shown so we could understand different driving experience,enjoy the drive so much we bought the car.
16 de abril de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Calvin,
Thank you for your fantastic review! We're so pleased to hear that everything was explained clearly and that you enjoyed the test drive enough to make a purchase. It's always our aim to make sure customers feel confident and informed every step of the way. Enjoy your new car, and we hope to see you again in the future!
Kind Regards,
Patrick
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