Jordan was so helpful and answered my questions quickly. He also made sure the amount I would be paying was affordable for me and asked me at every step was I sure about the amount and happy with it.... Ver mais
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Leia as opiniões dos outros
I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company... Ver mais
A empresa respondeu
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... Ver mais
A empresa respondeu
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Informações de contacto
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Reino Unido
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
4,1
Bom
468 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They are 100% online and very helpful
They are 100% online, so it is very informal and removes a lot of the pressure you can feel under on the phone.
My case worker Charlotte was very professional, personally dealt with my case and treated me with dignity and respect. Which is why I’m writing this review just so others do reach out to them if and when required.
16 de setembro de 2025
Opinião espontânea
Resposta da The Digital DRA
We appreciate you taking the time to share your positive feedback with us.
Best regards,
The Digital DRA
Spoke/chatted with Charlotte who was amazing in her support. Been very anxious about my lack of resources to resolve my current state. She was very professional, helpful and patient. Thank you, Char
Helpful, patient and professional
11 de setembro de 2025
Opinião espontânea
Resposta da The Digital DRA
Hello,
We appreciate your thoughtful feedback and will share your message with Charlotte.
Best regards,
The Digital DRA
I know you have tried to get hold of me…
I know you have tried to get hold of me a few times but I'm sorry I'm in hospital I've had a bowel operation I've been in hospital for 3 months.
Thank you for giving me the discount hope this debt is finished now
Yours sincerely
Mrs D maloney
9 de setembro de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Debra,
We hope that you recover well!
If there’s anything else you need, we’re always here to help.
Best regards,
The Digital DRA
Helpful obviously...
It made my things so easy and it was really helpful.
9 de setembro de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Shakawat,
Thank you for your kind review!
If there’s anything else you need, we’re always here to help.
Best regards,
The Digital DRA
Resposta da The Digital DRA
Hi Liam,
Thank you for your kind review!
If there’s anything else you need, we’re always here to help.
Kind regards,
The Digital DRA
Resposta da The Digital DRA
Hi Mick,
Thank you for your feedback!
Best regards,
The Digital DRA.
Robson very helpful and friendly
Robson very helpful and friendly
3 de setembro de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Jaaf,
Thank you for your kind words!
If you need anything else, don't hesitate to reach out to us.
All the best,
The Digital DRA
Resposta da The Digital DRA
Hi Richard,
Thank you for your kind review!
If there’s anything else you need, we’re always here to help.
Kind regards,
The Digital DRA
They do seem to be very supportive and…
They do seem to be very supportive and humane approach which is very much appreciated 👍
14 de agosto de 2025
Opinião espontânea
Resposta da The Digital DRA
Thank you so much for your kind words!
We’re delighted to hear that our approach has been supportive and helpful for you.
Kind regards,
The Digital DRA
Robson at Digital DRA was an amazing…
Robson at Digital DRA was an amazing help, the responses were fast, amazing attitude towards helping me with the problem!
Great communication skills and wonderful people skills, if needed i will definitely would rather talk to this company again!
5 de agosto de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Lily,
Thank you so much for your kind words! We’re thrilled to hear that Robson was able to assist you so quickly and make the process a positive experience.
If you ever need our help again, we’ll be more than happy to assist.
Thanks again for taking the time to leave a review.
Kind regards,
The Digital DRA
A Considerate Organisation
Charlotte was very patient and understanding during our email interchange. And she provided me with all the details and help I needed to sort everything out. There was no pressure, and no suggestion that I had done something wrong in falling behind in my original payments. She treated me with empathy and compassion.
4 de agosto de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi David,
Thank you so much for taking the time to leave such a thoughtful review.
We're really pleased to hear that Charlotte was able to support you with patience, understanding, and empathy.
All the best,
The Digital DRA
Really helpful when dealing with my…
Really helpful when dealing with my debt enquiry, got it all sorted via payment plan and then fully paid with help. Very grateful for there understanding and help throughout the process.
4 de agosto de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi,
Thank you so much for your kind words. Our team always aims to make things as straightforward and manageable as possible, so it’s great to know we made a difference.
We really appreciate you taking the time to leave a review — and we’re glad we could help.
Warm regards,
The Digital DRA
Good company. Stress FREE.
Did not recognise the name so stopped the transaction. Seen my emails and realised it was for love holidays. This debt company gave me the option to pay so I paid in full. Cut a long story short, I didn't have to speak to anyone and no stress! Good start to a beautiful Saturday morning.
2 de agosto de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Emma,
Thank you for your review! It's great to know the process was straightforward for you — especially on a Saturday morning!
If you ever need anything in future, we’re here to help.
Best regards,
The Digital DRA
Resposta da The Digital DRA
Hi,
Thank you for your feedback! We're so glad you found the service easy to use — that’s exactly what we aim for.
Best wishes,
The Digital DRA
Digital DRA, Scammers???
Where to begin?
Ah yes SCAMMERS springs to mind.
They keep messaging me saying I have an outstanding account with Sky.
I have repeatedly replied stating that I have never had any account with Sky and do not owe the almost £600 they are claiming.
I have repeatedly asked for documentation to prove the debt to be posted to me.
They continuely ask me for personal data that any genuine company would have access to, from the creditor making the claim.
I have today tried to contact this company by telephone only to discover they do not have any means of telephonic communication and prefer to hide behind WhatsApp and texts.
Whilst this company's website seems to offer some credibility I believe it may be being operated by a 12 year old scammer in his bedroom.
If said scammer persists with what can be only described as harassment I will have no option but to to report them to one of the governing bodies they claim affiliation to
My advice to anyone receiving contact from these people is to save time and complain about their conduct immediately.
31 de julho de 2025
Opinião espontânea
Resposta da The Digital DRA
Thank you for your feedback.
We understand your frustration, but we must clarify that we cannot send documentation or discuss account details without first confirming your identity. This is a legal requirement to ensure we do not disclose personal information to the wrong person. It’s not about withholding information – it’s about protecting your data. If you have been unable to pass data protection, this would explain why documentation has not yet been sent.
You are welcome to email resolution@digitaldra.uk quoting your reference number. Once your identity is confirmed, we’ll be happy to provide all relevant details and arrange a phone call if preferred. While we primarily use digital channels, we do call customers on request.
We’re here to resolve any issues, and we encourage you to contact us directly so we can assist you appropriately.
Kind regards,
The Digital DRA
We dealt with Charlotte
We dealt with Charlotte, both over the telephone and via email. She listened to what we had to say and was efficient and understanding in her manner. It's not resolved yet but fingers crossed, with Charlotte's help, it will be!
31 de julho de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Helen,
Thank you so much for your kind words!
We understand that your issue isn’t fully resolved just yet, but rest assured, Charlotte and our team are doing everything we can to get it sorted for you as soon as possible.
Fingers crossed too — and thank you again for taking the time to leave a review!
Best regards,
The Digital DRA
Simple
Simple , quick and efficient process setting up a payment plan.
29 de julho de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Mark,
Thank you for your kind feedback!
We’re really pleased to hear you found the process simple, quick, and efficient. If you ever need any further support, we’re always here to help.
Kind regards,
The Digital DRA
Charlotte was really helpful and…
Charlotte was really helpful and knowledgeable
Thanks !
25 de julho de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi,
Thank you so much for your kind words! We're thrilled to hear that Charlotte was helpful, we'll be sure to pass on your feedback to her.
Thanks again for taking the time to leave a review!
Best regards,
The Digital DRA
Loveholidays received my government tax…
Loveholidays received my government tax refund for the holiday I had paid for but missed my flight from Luton. Easyjet issued my refund to Loveholidays as they were the ones that booked my flights. My luggage allowance was refunded to them. It was never taken off of the debt dra are now collecting from me. It wasn't a large amount just a refund for the hold luggage that never even went onto either of the flights in April
25 de julho de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Darren,
Thank you for your review. We just want to clarify whether your feedback is related to how The Digital DRA has handled this matter, or if your concerns are specifically about Loveholidays and how they managed your booking and refund.
We ask because we’ve not had any direct communication with you, and from your message, it sounds like the issue may relate to Loveholidays’ handling of your refund rather than our involvement.
If your concern is with Loveholidays, we kindly recommend removing or redirecting the review, as it doesn’t appear to relate to our service.
However, if your experience is regarding how The Digital DRA has managed this account, please get in touch with us at resolution@digitaldra.uk so we can investigate and assist you directly.
Thank you again, and we hope to hear from you if there’s anything we can help resolve.
Kind regards,
The Digital DRA
Scammers scam company chasing people…
Scammers scam company chasing people for debts they DONT OWE !! Avoid !! , ref response .. are you legitimately trading ? Can I see proof of cub please
29 de maio de 2025
Opinião espontânea
Resposta da The Digital DRA
Hi Valantine,
We're sorry to hear about your experience. We’d like to clarify that calling us scammers is not only untrue, but can also be harmful to customers who have genuine debts and are working with us to resolve them.
If you believe this debt has been issued in error, we absolutely want to help. Please email us at resolution@digitaldra.uk and include the reference number you’ve been provided. Our team will investigate the matter and work with you to resolve it as quickly as possible.
Thank you,
The Digital DRA
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