The Digital DRA Opiniões 

Clear and precise, finding my resolution to my So energy account, payment was unsuccessful but my understanding was it was me but I was assured it a IT issue from lady called Charlotte who helped me and informed me they will update in due course. I respect this company and want to pay my outstanding bill and I was assured it will be updated soon.

It was easy enough to set up but im not really impressed. It said they may require bank statements etc to "prove" my affordability because I wanted to pay £5 a month. Im sorry, who are you to tell me what I can and can't afford? I kept getting a suggest payment "your spare money a month is 14 we recommend a payment plan of 7" genuinely why should I give you half my spare money? You have no idea about my situation or my affordability and you have no right to ask for proof. I am telling you what I can afford. I am a grown woman, you dont get to decide what i pay.
Two stars for simplicity

Very helpful advice from Simon who very understanding of my situation.

The call handler (Simon) was sensitive in respect of my situation and not pushy.
It was a pleasant conversation.

Simon helped with all my questions and helpful in helping me do these

Extremely disappointed to be chased for a non existent debt.. you are too American. I could never recommend this company

Easy to sort out my problem! Robson was great and very helpful!

Simon really helped me with sorting out my payment plan, with such ease and care, thank you!

So lovely person who i spoke to he helped me so much i appreciate what he's done for me thankyou so much

Formal Notice — Disputed Account under Active Regulatory Review

I am writing regarding your recent correspondence (Ref: ENN1716100010), in which you assert that E.ON Next has instructed your company to pursue collection of an alleged debt on my account.

This account is formally in dispute and subject to ongoing regulatory review by the Energy Ombudsman’s Independent Assessor (Ref: EG052172-25), the Ofgem Enforcement and Compliance Division, and the Financial Conduct Authority (FCA). Tue figures you are quoting are incorrect and inflated by illusionary and illegal charges placed by Eon.

Accordingly, your involvement is unlawful and in breach of the following regulatory provisions:

FCA Consumer Credit Sourcebook (CONC):

7.3.4R — A firm must not press for payment where the customer disputes the debt and the firm has not yet investigated the dispute.

7.3.10R–7.3.14R — Firms must exercise forbearance and due consideration for vulnerable customers.

Ofgem Supply Licence Conditions 0, 0A and 27 — Fair treatment, consideration of vulnerability, and proportionality in debt recovery.

Ofgem’s Fair Treatment of Customers in Debt Principles (2023) — Explicitly prohibits referral to third-party collection where a dispute or ADR process is ongoing.

Consumer Protection from Unfair Trading Regulations 2008 (Reg. 7) — Prohibits aggressive or coercive commercial practices.

E.ON Next is fully aware that:

I am a verified vulnerable consumer with and severe financial hardship (as evidenced by the FCA compliant December 2024 Income & Expenditure submission) which they have 100% ignored.

The dispute has been under formal ADR and IA review since 2024; and

Any enforcement or data-sharing activity during this process is strictly prohibited.

Your involvement therefore constitutes a regulatory and legal breach, for which both E.ON Next and The Digital DRA hold joint responsibility under FCA and Ofgem jurisdiction.

I therefore require that:

You immediately cease all collection activity, contact, or credit reporting in relation to this account;

You provide written confirmation of account withdrawal from your systems within 7 days of this notice; and

You confirm that no data relating to this disputed account has been, or will be, shared with any credit reference agency.

Failure to comply will result in a formal complaint to the Financial Conduct Authority, Ofgem, and the Information Commissioner’s Office (ICO) for breaches of FCA CONC, Ofgem licence conditions, and the Data Protection Act 2018.

I spoke to Charlotte and she was amazing, kind and courteous. She explained how to resolve my issue and said she’d help if I needed anything

Very helpful and very helpful advice

Very helpful staff, and very easy to understand the process
Many thanks

Website
The website information was easy to use. I found they had plenty of way to pay a debt for final payment. Payment plans that they had was good. Also I don't have to put loads of information down I filled in no more than 10 boxes. Your information is already filled in my this company I didn't need to do it. I filled the boxes picked my plan and it was all done. Plus they will send a text and email near the time to remind me.

Took my money, very upset but it was quick and easy

I have received two text messages asking for me to contact DigitalDra in relation to an EonNext account, which is clearly not mine. I have responded via Whatsapp to advise that they had the incorrect phone number, but have now received a further text message. I cannot find a phone number to contact them, but have sent them an email. I really shouldn't have to waste my time trying to get them to remove my phone number.

I emailed the company abt me moving to universal credit and wouldn't get paid for five weeks and the girl Charlotte was very helpful and understanding and gave me a 60 day non payment they also said if I need more time to pay to email them I couldn't thank Charlotte enough for her help I would definitely give this company more stars if I could