Being a new investor, I was nervous and did not know anything about the business/market. The brochure and Jack Wright explained it, and he looked after my first buying journey. It was not the company'... Ver mais
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Leia as opiniões dos outros
In a perfect world i’d phone up the bullion dealer have a brief interesting conversation then order my gold after i was told their price and then shipped to me with a known date and time. That’s w... Ver mais
Aston Moore at Direct Bullion has become my Friend in the world of Precious Metals. He is extremely professional, approachable and a man of honour and integrity. His word is his bond. I can't speak hi... Ver mais
My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... Ver mais
Informações sobre a empresa
Escrito pela empresa
FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.
Informações de contacto
One Mayfair Place, W1J 8AJ, London, Reino Unido
- 08000557050
- info@directbullion.com
- www.direct-bullion.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dependable, reliable, experienced, well informed, and friendly
I’ve dealt with this company for nearly two years now and always had really great service. Chris Boudidit has been marvellous at sorting out my investments. He’s very knowledgeable, very helpful and very friendly. Knowing this company has been very profitable for me
Having dealt with a few members of the…
Having dealt with a few members of the team, they have become more than just account managers. Any questions, queries or concerns have always been dealt with promptly and professionally. Thank you Sean, Brad & Chris
Great information by polite staff
Great information by polite staff! Thank you
Thank you Brad and the Team!
All the staff made me feel really comfortable throughout the whole process. Thank you Brad and the team!
Great company
The Direct Bullion team always work hard to meet my expectations. Have recommended them to many of my friends now. Great company.
Scammers
Their customer service, is horrendous, they do pick the phone up. But no return calls. There PCGS coins are a total con, they are never worth the prices they say they are. There buy back option, is just a sales gimmick. I tried to sell through them, but just got the run around, I had them returned after 6 weeks. These people operate like scammers. I would steer well clear of them.
Promises broken
Existing customer of 3 years,bought gold coins and at the time were excellent.
Phoned twice of the 28th December again on the 29th December and on the 3rd January, wanted advise re investment and was promised a call back on each occasion, still waiting for the promised call backs 08/01/24 ,such poor customer service, emailed on the 4th no response, very poor customer service, lost all trust in this company, cannot be bothered to return calls
Will not be using this company again

Resposta da Direct Bullion
My account manager is Awesome!!
My account manager, Sam (Daughtry) has just phoned me today, just an hour before you close-up shop 'til the New Year. I emailed him, he phoned me within 5 minutes! THAT'S good service!
I've had a busy year on a personal level. I never get phone calls pushing me to 'buy buy buy'.
Sam ... has a relaxed intensity. He's there when I need to speak to him AND he has time to listen to my tales .... even when (I assume) he's busy as hell).
Sean and Sam are exceptional dealers…
Sean and Sam are exceptional dealers who consistently offer competitive rates and transparent transactions. I appreciate their honesty, reliability, and excellent communication, they are my go-to choice. Just make sure you have deep pockets
James Byrne:
James Byrne:
Communication with James was always a pleasure, he was polite, considerate and concise in his conversation and sharing of information. He was very knowledgeable about the product and allowed plenty of opportunity for me to ask any clarifying questions.
He kept me updated throughout the whole transaction through to the end and receipt of the product.
Great team
The transaction was smooth and every member of staff i spoke to was incredibly helpful. Especially Sam Daughtry who I primarily dealt with.
Great company to deal with
Great company to deal with . Sam was helpful, knowledgeable and always available . I will definitely do more business in the future
Direct bullion first class very professional well done
What I would like to say about DIRECT BULLION is that when I first spoke to GERRY O'BRIEN he guided me through graded gold coins that he thought would do well as an investment and so far he been bang on the button. So I am really grateful for all the help,and would definitely have no problem recommending him to my friends
Pension investments SIPP
I was reviewing my work place pension and was very disappointed with what I saw over the last few years. I was thinking of investing in Gold but thought It would be a frightening experience. After talking to Gerry O'Brien for what seemed like forever (sorry Gerry I had a lot of questions) he explained the in and outs of how the gold is safely stored until such a time I decided to sell. I found my experience with Direct Bullion is worth the 5 Star rating, keep up the good work Gerry.
At the time of writing this review my pot is up 7.5%, prices can go down as well as up but I will always have my own pot of GOLD.
Thankyou direct bullion!
Direct bullion have been brilliant in supporting me through my purchases!
I started with Gerry O’Brien who was so helpful in giving me information and assisting me to get started, Sean McGrady has helped since and both have been very helpful and excellent at explaining the process, answering any questions I have had along the way. I never felt pressured and always felt they had my best interest in Mind at all times! Thankyou direct bullion
Stephen, Essex
Brilliant.
Fantastic. James was incredibly helpful, guiding us through the buying process with honest, clear information and continues to provide regular updates and support. Brilliant.
Excellent all round
Excellent all round
Gary has been so professional informative friendly and really appreciate when I meet knowledgeable people who care about their job and their client. I am exactly the same with my clients. So we’ll done and thank you
I was very cautious as usual
was very cautious as usual, but after some research and viewing the Website plus the very positive comments and reviews I decided to make some purchases.
I have found Garry Tuohy incredibly helpful and knowledgeable on the whole range of products from bullion to proof coins to gold backed pensions
Many thanks to the friendly and…
Many thanks to the friendly and knowledgeable people at Direct Bullion and a special mention fo Gary Tuohy for helping in my first purchases. Highly recommended
Derek
First class experience
Having never got involved with buying gold before I struck lucky dealing with James Byrne.
James was completely client focused, guiding me through the process from start to finish. He was a a pleasure to deal with and would recommend James 100%.
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