Doordeals Opiniões 

Great quality door. But the factory needs to get it self organised and send out the right components

I am very pleased with the way my order was taken and delivered. Chelsea took great care to find the doors I needed. They were delivered on the day I was given in your email.

The best thing is the price and this wasn’t at the cost of quality! The door and frame are hardwood and a bespoke size. I couldn’t get even close to the price elsewhere. Delivery took a while but the explanation that the leaded double glazed panels could not be started until the door was made satisfied me. Communication was great throughout as was the technical help. Being able to buy everything including the door furniture, frame, seals etc together was very helpful too. Delivery arrangements were precise and the door was delivered accordingly. The door looks fabulous. Very happy.

Michelle who helped us get an urgent delivery on time was superb at getting things moving and keeping me upto speed on timings. Very grateful for her diligence.

Straight forward honest firm, no hassle or complications. Speaking to the staff is a pleasure, they are insightful, intelligent and proactive in providing solutions. Great team, great company!

All items delivered on time by friendly driver

Buyer be cautious of this company.
I ordered a pair of External (Burdock Double glazed) Hemlock Doors and paid in full £1265.84 in April 2024. Be aware Doordeals do not take deposits and their T&C’s state they do not refund monies of bespoke purchases, even when they arrive damaged and with a manufactures defect.

When the doors arrived on the 5th of September they were not wrapped / protected. Both of the doors would have needed a considerable amount of work to get an acceptable condition for decorating, but one door arrived with damage to its top rail and a manufacturing defect to the top corner as the mortice and tenon joint was incomplete with the tenon part of the joint not extending to the full width of the stile and what you could see of the tenon part of the joint was blacked / burnt and unmachined.

On seeing this I phoned Doordeals confirming the problem, with Doordeals insisting that the doors were returned with my response, reimburse my monies.

On the 6th of September Doordeals wrote; The doors are due back to our depot at some point today. We are happy to take a look at them to see if anything can be done to rectify them or see if the manufacturer could speed up a process on a replacement, or would you still prefer a re imbursment?

On the 9th of September I wrote; By now you will have had the opportunity of seeing for yourself the damage and poor quality of the doors as delivered to my home on the 5th of September. I have given the doors considerable thought over the weekend and have come to the conclusion I am not prepared to accept them as they are damaged and are of poor quality, not being complete, in that at least one of the joints to the top rail is substantially in-complete, the tongue of the joint not extending to the outer edge of the stile with the end of the tongue being set back in the stile identifying unfinished blackened wood. As previously stated the doors were delivered unwrapped and un-protected. The double-glazed doors were purchased to improve the insulation of our hallway also improving the aesthetics of the hallway. The poor quality of the supplied doors will not achieve this.
Additionally, having read some of the accounts in your customer reviews where quality control is an obvious outstanding problem. I stand with my previous statement; Please confirm when you will reimburse me.

On the 10th of September their response was I have passed your feedback onto our Warehouse staff to pass onto the manufacturer.

On the 3rd of October, Doordeals responded. It appears that the refund has been held for further checks due to the item on the order being a bespoke item, as mentioned in previous communication on 29th May 2024. Since the order features items that are not listed on our website and specifically made to your custom requirements, unfortunately these items are not refundable.

We approached our credit card company who confirmed Doordeals had responded saying they had not been given the opportunity to put problem right and that the door had only superficial damage that could have been easily repaired, this written statement being untrue.

Following correspondence from our credit card company we are advised to contact Doordeals again asking them to review the situation and resolve the issue.

Our tracked letter was sent on the 15th of January 2025. Royal mail confirming; Your item was delivered on 16-01-2025.

On 17 Jan 2025, at 16:56, Peta Forder wrote:
Good afternoon,
I hope this email finds you well. I have received your letter dated 15th January 2025. I just wanted to inform you that I am available for the next 15 minutes, after which I will be away on annual leave until 24th January.
I didn’t want to leave your letter unaddressed, so please be assured that I will be conducting a full investigation upon my return and will respond accordingly. I apologise for any inconvenience this may cause.
Thank you for your understanding.
Best regards.
To date. 17th February 2025 Doordeals have not responded accordingly.
Buyer be very very aware of this company, don’t make the same mistake as I did.
David Finlan

Below is Doordeals reply. It is misleading, some of it untrue. My response is. Unbelievable you take months not weeks to deliver, unprotected, damaged, and defective and unfit for purpose doors, offer a refund and a month later retract your offer.

Why would I want doors that have a manufacturers defect that your offering to paint over

In conclusion I write: Enough is enough
As previously stated. Buyer be very very cautious of this company. Read there one star reviews.

Ordered a door one day and Doordeals were able to deliver the very next day. Quality service and would highly recommend.

Great service. Excellent communication. Fantastic delivery time. Quality product as well.

Excellent service from ordering to delivery,

Easy to order, delivery arranged with minimal fuss and good VFM

The right product (for me) was delivered as required and placed in storage by a helpful and co-operative driver (door+glass+hardware).
No difficulties encountered in ordering (and paying) nor in re-scheduling the delivery date.
Everything worked as it should and the door is now in place and doing everything a door should.

Very good service, quality door, fast delivery,
well organized.

Professional attitude and good products.
Happy to do a business with, looking forward to the next time.

I bought French doors from this company. Unfortunately for me I purchased the doors without glazing. I contacted this company to purchase the glazing. I went through the order with Adam, who worked out the additional costs. On receiving Adam's email with the additional cost, i made a decision that the cost was too expensive. I asked if i could return the goods, which was agreed by Adam. Adam sent me a further statement detailing the collection however the price I paid for the doors, the actual unit price was nearly £100 less that what I actually paid for the doors. I spoke to Adam on the phone regarding this, but at the end of the conversation, I was even more frustrated because he was making no sense, justifying the significant reduction in my refund. I then agreed by email to have the goods collection but also I expressed I was unhappy with the situation. I then wrote a review of my experience. I wrote my experience and stated that I thought this was criminial as a figure of my speech. Well I was contacted by Steve Naylor who informed me due to my wording in my review the company would no longer be collecting the doors and if i wanted a full refund, i would have to pay the cost of shipping the doors myself! This is at the cost of £150+++
This compnay has punished me for my review.
They will not compromise. I have explained my review was my right as a customer and i have also apologised for my wording which really was not posted to cause any personal offence, its just how I felt about not receiving back the money I paid for the door!!!
I will not advise anyone to buy anything from this company. I have lost money. i have doors I DONOT want, and complete aggression and personal ignorance from this company. STAY AWAY!!!

The product was paid for up front,apparently a stock item ,until payment cleared. Then out of supply, 2 months and plenty of chasing later,it was delivered. The quality of some of the components are not fit for purpose, a dispute with PayPal raised, and the company, must be well aware of how this works, strung me along until time elapsed for resolution and case closed.I now have to take it up with my card company for a refund

Easy to order and delivered very quickly.

Good clear communications with the staff on a custom sized door. Price was acceptable but 20 week lead time was a little frustrating. They managed to speed up delivery a bit which was good. Overall very good.

Hi Steve,

Sadly there appears to be no way to reply to your response so unfortunately here's another one star review.

Your guy was the third delivery to our home that day, the previous two managed without incident.

The wasteland, or more accurately described as my neighbours usually well manicured grass, though covered in snow, it was blindingly obvious what was track and what was grass.

Obviously as you're based in Chesterfield, why would your guy know my area, I'm pretty sure the two previous delivery drivers to our home that day were also not local.

When your other driver turned up and tried to assist and left after one brief attempt at pulling the van out, we notified the driver that we had to go out for a medical appointment I was about to point out to him where to leave the doors and the shovel I'd lent him, but he said they won't be offloaded today and they will be delivered tomorrow, Friday.

I couldn't assist the driver as I was four days out of hospital having had spinal surgery but why your rescue driver couldn't help driver one the 15 metres with two small doors is beyond me, if he had then this one star review would have been a far higher 4 or 5 star review.

On the Friday I emailed and asked when could I expect the delivery, at 10:30 when I'd had no response I rang, not to complain (listen to the recordings if you have them) but to ask when the delivery was coming, the person I spoke to said "I'll call you by the end of the day as it will be next week", guess what she never rang back. I emailed again Monday morning and was told we are working on it, then late Monday I get the "Delivery is looking likely to be on Wednesday this week" the term likely isn't what a customer is looking for, what do I tell my boss, "hey boss I'm likely going to be off all day waiting for a delivery and I might be off the next day too".

I appreciate you wanting to defend your guy and your company and within minutes of the successful delivery I had an email requesting feedback (good or bad, your words) so I obliged but as it was an internal to Doordeals I felt the wider buying public could benefit from my experience of your customer service.

As for driving down and retrieving your drivers rubbish then please do arrange a visit, you can also see the damaged plant driver two broke with the doors which he just left by our door on the rain sodden ground, he couldn't be bothered to place them inside the porch and instead left my wife to manage them, and before you point out your policy of doorstep delivery only, can I draw your attention to item 1 on the delivery note "deliveries can be made to an easily accessible ground floor location only".

As for the final delivery driver not having space for the rubbish, he refused point blank and told my wife "the vans chock a block" well he just offloaded two doors so he had plenty of room, what he didn't have was any customer service skills so perhaps you can give him some education.
Kind regards
John