Doordeals Opiniões 

Hi Steve,

Sadly there appears to be no way to reply to your response so unfortunately here's another one star review.

Your guy was the third delivery to our home that day, the previous two managed without incident.

The wasteland, or more accurately described as my neighbours usually well manicured grass, though covered in snow, it was blindingly obvious what was track and what was grass.

Obviously as you're based in Chesterfield, why would your guy know my area, I'm pretty sure the two previous delivery drivers to our home that day were also not local.

When your other driver turned up and tried to assist and left after one brief attempt at pulling the van out, we notified the driver that we had to go out for a medical appointment I was about to point out to him where to leave the doors and the shovel I'd lent him, but he said they won't be offloaded today and they will be delivered tomorrow, Friday.

I couldn't assist the driver as I was four days out of hospital having had spinal surgery but why your rescue driver couldn't help driver one the 15 metres with two small doors is beyond me, if he had then this one star review would have been a far higher 4 or 5 star review.

On the Friday I emailed and asked when could I expect the delivery, at 10:30 when I'd had no response I rang, not to complain (listen to the recordings if you have them) but to ask when the delivery was coming, the person I spoke to said "I'll call you by the end of the day as it will be next week", guess what she never rang back. I emailed again Monday morning and was told we are working on it, then late Monday I get the "Delivery is looking likely to be on Wednesday this week" the term likely isn't what a customer is looking for, what do I tell my boss, "hey boss I'm likely going to be off all day waiting for a delivery and I might be off the next day too".

I appreciate you wanting to defend your guy and your company and within minutes of the successful delivery I had an email requesting feedback (good or bad, your words) so I obliged but as it was an internal to Doordeals I felt the wider buying public could benefit from my experience of your customer service.

As for driving down and retrieving your drivers rubbish then please do arrange a visit, you can also see the damaged plant driver two broke with the doors which he just left by our door on the rain sodden ground, he couldn't be bothered to place them inside the porch and instead left my wife to manage them, and before you point out your policy of doorstep delivery only, can I draw your attention to item 1 on the delivery note "deliveries can be made to an easily accessible ground floor location only".

As for the final delivery driver not having space for the rubbish, he refused point blank and told my wife "the vans chock a block" well he just offloaded two doors so he had plenty of room, what he didn't have was any customer service skills so perhaps you can give him some education.
Kind regards
John

Good communication, couldn't get the door i wanted very helpful with finding an alternative delivered very quick to my awkward instructions very happy

The doors where a reasonable price and the delivery was given a time frame of 2 hours which made it easy to schedule in.

Great quality doors, good communication and delivery when specified

Nice ordering system, good delivery information and arrival and nice conservatory double doors

I ordered a double door pair for the timber conservatory we are in the process of refurbishing, together with related acessories and fittings.

The quality is to a high standard and the doors have now been prepared, varnished, with all the fitting ready for installation shortly.

Communication from the company was excellent, including a phone call from them to agree and confirm delivery times.

Their own delivery driver was friendly, polite and a real pleasure to meet.

The lead time was 'estimated' at 5-7 weeks. It actually took 10 weeks to produce and deliver one door and frame - one. That's pretty inaccurate. How does it take that long to make a door? A competent joiner should be able to make a door and frame in 3 or 4 days without breaking sweat. If I hadn't threatened to cancel the order, it might have taken even longer.
The quality is very average with breakouts and filler here and there. It was a stable-door and the top door is out of true and doesn't sit well with the lower door so that's going to be a pain to sort out. The glazed units supplied came with very annoying stickers on the surface, which will take quite a while to remove.
I doubt many of the '5 star' reviews can be genuine. I will not be using this company for any similar work. It held my project up and was very inconvenient - it's a big difference to be installing an external door in the middle of October compared to the end of November. All I had was excuses when I complained. I cannot recommend this company. Avoid.

I highly recommend Doordeals. It was easy to order online, very happy with the availability of products, very good customer service, delivery was prompt and the driver was courteous. I am a very happy customer!

A great experience. Very professional and friendly

Helpful and polite service team and delivery driver. Couldn't recommend them more. They made the whole process so easy.

Was kept informed about progress of order from the get go. Turn around within given time frame and the delivery driver phoned when an hour away as requested by me. An all round good experience

The fire door I needed was initially out of stock, but they kept me informed and then delivery was well arranged.

Really good communication throughout the process. Great quality product with a friendly, efficient delivery service.

The whole process from order to delivery was seamless
The product is very good value and the finish is ready for decoration
If I could think of anything to criticise I would
On this occasion no problems
Well done all at doordeals
I will use you again
John watts

Disgraceful business with incredibly misleading lead times. Did not deliver within the lead times stated. Cancelled the door. They agreed to refund 6 weeks later, but no refund. £500 out of pocket for 6 weeks. In touch with bank who are now attempting a chargeback. Poor at best - Fraud at worst. Steer clear.

*Thank you for getting in touch...
To be clear
7 weeks after ordering a standard door - No contact or tracking info on my order. I called DD for an update. The door 'might' be on the next order into you. Hard to say, apparently? I then initiated a refund on the 23rd of September, which DD agree to do straight away. 7-10 days I am informed.
6th November - no refund
Call bank - they will look into it - another 7-10 days
I think you can see why this is unacceptable, and unless you can prove you initiated a refund by email showing the evidence of you doing it on the 23rd of September - you didn't do it?

Send it over, and I will update the review
Thanks

We bought a new hardwood door from Doordeals. We haven't fitted it yet but so far everything is good. The door is well-made and well-finished. Doordeals kept us informed and the door was delivered when expected by a pleasant and helpful driver.

The right FD30 for my job; the right price point - and in stock! Admin was simple and the follow-up notices for fast delivery, were very reliable. Very pleased.

Smooth process from start to finish

I've used Doordeals a few times now and their prices and customer service is excellent. I've just had to cancel an order and Doordeals immediately stopped the imminent delivery and issued super fast refund. Great company to deal with!

Although I signed for the door arriving undamaged, the quality of the door was hugely disappointing.

I ordered the door on the basis that all the photographs of the hemlock doors on the Doordeals website show doors made from beautiful pristine quality unblemished timber, suitable for varnish finishing . . . and that was what I expected. Instead, after almost a 2-month wait, I received a door made from what can only be described as low grade 'B' quality timber with over 30 knots and resin defects, including some Doordeals attempts to cover up with cream filler.

I sent Doordeals an email with my complaint and included photographs showing some of the knots etc. They never replied.

The door is not suitable for varnishing, requires considerable sanding effort, filling etc, and then coating with shellac based primer to prevent any knot and resin bleed-through, and then application of a paint finish. All this is additional labour and cost I had not anticipated.

To be honest, I'm considering chucking the door in the skip and buying elswhere . . . if only I knew where I can buy a decent quality door!