Dreams - Brierley Hill Opiniões 

312
TrustScore: 5 em 5

4,8

Waterfront Way, DY5 1LL Brierley Hill, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... Ver mais

Classificada 4 em 5 estrelas

I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... Ver mais

Classificada 5 em 5 estrelas

So happy with the quality of the bed we purchased for our daughter. She loves it! Great look, excellent storage with the otter man base. Also the guys who delivered it were so professional, friendly a... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Waterfront Way, DY5 1LL, Brierley Hill, Reino Unido

  • 01384492130

4,8

Excelente

TrustScore: 5 em 5

312 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(312)

14 190 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Hardeep was very helpful he gave a few…

Hardeep was very helpful he gave a few suggestions and showed us what we might like best... he had us test out some mattresses and showed us some pillows also showed us more options and we left very happy with a really good deal... we got more than we expected good job!

29 de novembro de 2025
Classificada 5 em 5 estrelas

Friendly staff.

It was made a lot easier with the staff's knowledge,very friendly .When they delivered the bed and workman installed the bed also very friendly .I would purchase from dreams again competitive prices also 100% from your whole team went exactly like a dream 😀.sue.

12 de dezembro de 2025
Classificada 5 em 5 estrelas

Nice one

I mean, we went in, paid for a bed, and it got delivered as promised. Just the job. Is it 5 stars, well nowt went wrong so anything less and it's like they did a sh**e job. Which they didn't

10 de outubro de 2025
Classificada 5 em 5 estrelas

The young man at the shop was most…

The young man at the shop was most helpful.
The mattress trial was fun, feeling it move while I was lying down & being assessed.
I was shown all the mattress's & able to try them out with my questions answered.
I was informed about the specific depth of the mattress & and the need to make sure I purchased suitable sheet sizes.

The delivery was booked for a date to suite me. The two gentlemen delivering the mattress were most polite & helpful as well.

Very pleased my mattress, it is so comfortable, I feel like I am 'sleeping in it rather than on it'.

My only issue is the height of the mattress. It seems higher than I remember it being in the shop, but never mind, I am sleeping very well.

23 de novembro de 2025
Classificada 5 em 5 estrelas

Excellent experience

From purchasing on store to delivery, really pleased. Arrived earlier than alloted time. We didn't lift a finger
Mattresses chosen are what we needed and comfy.

6 de novembro de 2025
Classificada 5 em 5 estrelas

A DREAM OF A STORE

The knowledge staff that listen.
Their experience and advice, there’s no rush to buy an expensive purchase and the mattress change is amazing. Cannot fault the team at Brierley Hill -

11 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Should be no stars.

Should be no stars.
They 100 day mattress garuntee is a con.

It costs £100 to actually swap your mattress.

We did this, as the one we have is like sleeping on bricks. Paid an extra 200£ for a different mattress to have. They advised in an email on collection & delivery day to bring the mattress into a hallway - UNLESS you have paid for an extra service where they take it from your bedroom. So, we brought it downstairs.
When they arrived there was a dust mark on the corner of the mattress. They took photos and advised they wouldn’t take it. I wiped the mark off, it was dust.

Now they are refusing to change the mattress and surprise surprise no refund. Absolutely obismal service. Wasted money on a horrific mattress. DO NOT believe them

6 de novembro de 2025
Opinião espontânea
logótipo da Dreams - Brierley Hill

Resposta da Dreams - Brierley Hill

Good Morning Charlotte

Thank you for leaving your recent review.

I am sorry to hear of your disappointment with your recent order

So that I can look into this further for your I have requested some further details via Trustpilot.

I look forward to hearing from you.

Kind Regards,

Nick

Classificada 5 em 5 estrelas

No back pain anymore

No back pain anymore
I’m very excited and it’s everything perfect I didn’t think it’s going to be all true what staff member his name is Hardeep but now I try myself and I am so happy thank you to the DREAM

31 de outubro de 2025
Classificada 5 em 5 estrelas

Double mattress

Beautiful mattress, really comfortable, for once getting a goodnight sleep without my back not hurting anymore.Can't fault dreams staff the one that dealt with my mattress was polite and showed me the ones that would suit my needs. 5 stars.

25 de outubro de 2025

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