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The Electrical Counter Opiniões 

12 855
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Pricing was main reason to use EC. Apart from the late delivery which was disappointing, everything else was fine. When I talked to Charlotte in customer service, she was quick to investigate. Parts... Ver mais

Classificada 5 em 5 estrelas

As there are so many electrical items that look the same, Charlotte was very helpful to contact the manufacturer to locate the exact item I was looking for. I was lost otherwise so thanks for that :)

Classificada 5 em 5 estrelas

Easy to order online and fantastic prices. Regulary updated regarding delivery. Quality of purchases was excellent and is the reason I will always return. I would, however, suggest that they change t... Ver mais

Classificada 3 em 5 estrelas

The dispatch of the goods wasn’t the best but ok. But please stop using DHL e-commerce. Have recently made two orders and both promised three delivery dates all ending up with “sorry there has been a... Ver mais

Informações sobre a empresa

  1. Grossista de materiais eléctricos

Sobre The Electrical Counter

Escrito pela empresa

Established in 2010, The Electrical Counter is an independent electrical wholesaler supplying customers across the UK. We offer a huge range of electrical products from trusted industry brands, with competitive pricing, reliable stock and friendly, knowledgeable support.


Whether you're an electrician, contractor, business or homeowner, you can shop online for everything from switches and sockets and lighting through to circuit protection, heating, security, smart home products and EV charging. We also offer FREE nationwide delivery on orders over £150.


Our range includes leading manufacturers such as BG, Ansell Lighting, Scolmore Group and many more, with products for domestic, commercial and professional electrical installations.

Shop our electrical ranges:

Switches & Sockets
Lighting
Light Bulbs & Lamps
Circuit Protection
CCTV, Fire & Security
Heating & Ventilation
Wiring Accessories
Smart Home
Water Heating & Cooling
Tools, Fixings & Workwear
EV Charging & Renewables
Controllers & Timers
Networking & Multimedia


At The Electrical Counter, we focus on great products, competitive prices, fast delivery and real support from a knowledgeable team when you need it.

Meet The Team Behind The Electrical Counter

Escrito pela empresa

Free Delivery On Orders Over £150
All orders over £150(inc VAT) delivered to your door Free Of Charge.
Friendly Helpful Advice
Unsure of what you need to order? Call our experienced team - we are here to help.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

13 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 13% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(12 855)

611 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

SUPERB CUSTOMER SERVICE

I recently ordered GU10 Spotlight Bulbs and there was an issue with the DHL delivery (I believe DHL returned it to the DHL Hub at the end of the day).

I called the Electrical Counter and the amazing CHLOE answered the phone. She contacted DHL for me and ensured the parcel was delivered quickly. Chloe also kept me updated. This is Superb Customer Service. I also spoke to Charlotte on one occasion and, again, she was excellent.

I stress this wasn't the fault of the Electrical Counter and I look forward to placing future orders with them. Thanks again Chloe for your first class help. You've created a happy customer!

22 de julho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Delivery was good

Delivery was good, however the first bulb I used lasted only as long as it took to bake a quiche. This may have been a faulty bulb, hopefully the second may last as long as the normally do.

20 de julho de 2026
Classificada 2 em 5 estrelas

Delivery wasn’t the quickest

Delivery wasn’t the quickest, had to chase up. Items were discontinued but no notification until days after I received only half my order. Most competitively priced but wouldn’t use again

18 de julho de 2026
Classificada 2 em 5 estrelas

Ordered a Aurora led driver ..

Ordered a Aurora led driver from this company which stated a 2-3 days delivery timeframe on the website. Did not receive a dispatch email so I emailed the company and I was only THEN told that this item had been ordered from the manufacturer and it would be delayed when I had a job which needed to be completed by Thursday. I had even put in the notes of the order that the job would need to be completed by Thursday and I needed the product ASAP.

I have ordered from multiple places at the same time as this order and all of my orders arrived with no issue apart from 2 of them including this one. The other order, the company reached out to me to inform me of the delay.

I have since sent three emails and also called the office to cancel this order and nobody has answered the phone even whilst waiting on the line. No call back either.

Product prices on the website seem reasonable however the service was certainly not up to standard this time.

14 de julho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Slow delivery

The products were as described, and packaged well. But delivery took two weeks, with no information about the reasons for the delay.

15 de julho de 2026

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