Pricing was main reason to use EC. Apart from the late delivery which was disappointing, everything else was fine. When I talked to Charlotte in customer service, she was quick to investigate. Parts... Ver mais

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Leia as opiniões dos outros
As there are so many electrical items that look the same, Charlotte was very helpful to contact the manufacturer to locate the exact item I was looking for. I was lost otherwise so thanks for that :)
Easy to order online and fantastic prices. Regulary updated regarding delivery. Quality of purchases was excellent and is the reason I will always return. I would, however, suggest that they change t... Ver mais
The dispatch of the goods wasn’t the best but ok. But please stop using DHL e-commerce. Have recently made two orders and both promised three delivery dates all ending up with “sorry there has been a... Ver mais
Informações sobre a empresa
Sobre The Electrical Counter
Escrito pela empresa
Established in 2010, The Electrical Counter is an independent electrical wholesaler supplying customers across the UK. We offer a huge range of electrical products from trusted industry brands, with competitive pricing, reliable stock and friendly, knowledgeable support.
Whether you're an electrician, contractor, business or homeowner, you can shop online for everything from switches and sockets and lighting through to circuit protection, heating, security, smart home products and EV charging. We also offer FREE nationwide delivery on orders over £150.
Our range includes leading manufacturers such as BG, Ansell Lighting, Scolmore Group and many more, with products for domestic, commercial and professional electrical installations.
Shop our electrical ranges:
Switches & Sockets
Lighting
Light Bulbs & Lamps
Circuit Protection
CCTV, Fire & Security
Heating & Ventilation
Wiring Accessories
Smart Home
Water Heating & Cooling
Tools, Fixings & Workwear
EV Charging & Renewables
Controllers & Timers
Networking & Multimedia
At The Electrical Counter, we focus on great products, competitive prices, fast delivery and real support from a knowledgeable team when you need it.
Meet The Team Behind The Electrical Counter
Escrito pela empresa

- Free Delivery On Orders Over £150
- All orders over £150(inc VAT) delivered to your door Free Of Charge.
- Friendly Helpful Advice
- Unsure of what you need to order? Call our experienced team - we are here to help.
Informações de contacto
Unit 1 Brookfield Industrial Estate, Leacon Road, TN23 4TU, Ashford, Reino Unido
- 01233 469228
- sales@electricalcounter.co.uk
- www.electricalcounter.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 13% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Items well packaged and well delivered
Items well packaged and well delivered. Cheaper than high street to
SUPERB CUSTOMER SERVICE
I recently ordered GU10 Spotlight Bulbs and there was an issue with the DHL delivery (I believe DHL returned it to the DHL Hub at the end of the day).
I called the Electrical Counter and the amazing CHLOE answered the phone. She contacted DHL for me and ensured the parcel was delivered quickly. Chloe also kept me updated. This is Superb Customer Service. I also spoke to Charlotte on one occasion and, again, she was excellent.
I stress this wasn't the fault of the Electrical Counter and I look forward to placing future orders with them. Thanks again Chloe for your first class help. You've created a happy customer!
Quick delivery and very good price
Quick delivery and very good price. Very easy efficient service.
Excellent product price and mist of…
Excellent product price and mist of all, customer service. Can't fault.
Great product
Great product, matches my existing lights. Delivered safely and on time.
Delivery was good
Delivery was good, however the first bulb I used lasted only as long as it took to bake a quiche. This may have been a faulty bulb, hopefully the second may last as long as the normally do.
Good delivery great products.
Very good sevice
Delivery wasn’t the quickest
Delivery wasn’t the quickest, had to chase up. Items were discontinued but no notification until days after I received only half my order. Most competitively priced but wouldn’t use again
Two pin, electrical connectors
What is advetised, is whst you get.
No problens.
I needed two pin black connectors for quick connectors, for an external loudspeaker system ( 100 volt)
Perfect for the job, and reasonably priced, delivered, on time.
Ordered a Aurora led driver ..
Ordered a Aurora led driver from this company which stated a 2-3 days delivery timeframe on the website. Did not receive a dispatch email so I emailed the company and I was only THEN told that this item had been ordered from the manufacturer and it would be delayed when I had a job which needed to be completed by Thursday. I had even put in the notes of the order that the job would need to be completed by Thursday and I needed the product ASAP.
I have ordered from multiple places at the same time as this order and all of my orders arrived with no issue apart from 2 of them including this one. The other order, the company reached out to me to inform me of the delay.
I have since sent three emails and also called the office to cancel this order and nobody has answered the phone even whilst waiting on the line. No call back either.
Product prices on the website seem reasonable however the service was certainly not up to standard this time.
The order wasn’t processed after a…
The order wasn’t processed after a week. The order was cancelled and I’ve still not received a refund.
Slow delivery
The products were as described, and packaged well. But delivery took two weeks, with no information about the reasons for the delay.
Item arrived promptly and as described
Item arrived promptly and as described. Purchase was straightforward.
Fast delivery and arrived in good…
Fast delivery and arrived in good condition. Not many sites had this switch. Glad they did. My customer was extremely happy we found this one which was keenly priced.
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