I bought a new baffle plate and replacement fire bricks for my ESSE Ironheart Eco a couple of months ago. Ordering through their website was straightforward and delivery was prompt, despite the o... Ver mais
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Leia as opiniões dos outros
Ordered a spare for my ESSE gas fire which I checked was in stock before ordering. Charged a not unreasonable amount for carriage but after waiting 6 days I enquired as to delivery. Advised that it... Ver mais
We have had our Esse log burner now for over 14 years - it has served us really well over cold winters in Scotland. I have used Esse numerous times for parts such as replacement firebricks and alway... Ver mais
Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Ver mais
Informações sobre a empresa
- Fabricante de lareiras
- Fabricante
- Fabricante de fogões
- Fornecedor de equipamentos e sistemas de aquecimento
- Loja de fogões a lenha
- Loja de utensílios de cozinha
Escrito pela empresa
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Informações de contacto
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Reino Unido
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Excelente
561 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 88% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Technical assistance very helpful over…
Technical assistance very helpful over the phone. Problem sorted.
30 de janeiro de 2026
Very quick and easy just a phone call…
Very quick and easy just a phone call and it was all sorted Arrived a couple of days later
22 de janeiro de 2026
Esse brush is good quality.
The Esse brush I ordered is good quality and I’m pleased with my purchase. Esse sent my order out promptly but DPD failed to deliver on the allocated day, not Esse’s fault but still they were most helpful and the delivery issue was resolved satisfactorily. I would recommend Esse and will definitely purchase from them again.
29 de janeiro de 2026
Buyer beware if you live in Australia
Buyer beware if you live in Australia. Their after sales service is slow, cumbersome and extremely frustrating.
29 de janeiro de 2026
Resposta da ESSE
Thank you for taking the time to leave feedback. We will review with our distributor how we can streamline things to improve the speed of our aftersales service in Australia. Kind regards, ESSE
Quick and easy service was very good
20 de janeiro de 2026
Easy ordering of spare parts
Easy web based ordering system for spares. Fast efficient delivery, met all my expectations
25 de janeiro de 2026
Ordered parts and they were delivered…
Ordered parts and they were delivered well packaged within a few days. Straight forward and simple
17 de janeiro de 2026
OK but expensive.
My replacement glass fitted well, but since I have out I could have had a piece cut to size at the local builders merchant for £15, instead of the £47 I paid for this one.
24 de janeiro de 2026
Resposta da ESSE
Thank you for taking the time to provide feedback to help us improve our service. Kind regards, ESSE
Very good
Very good, well packed arrived in good time. Does exactly what it is supposed to do!
24 de janeiro de 2026
Good products, a little expensive
Good product, speedy delivery, some things a little expensive compared to competitors but overall a good experience.
14 de janeiro de 2026
Helpful customer service
Helpful customer service, guidance to the correct parts i needed for my log burner. Prity quick delivery too.
21 de janeiro de 2026
Easy to use web site and knowledgeable…
Easy to use web site and knowledgeable staff
20 de janeiro de 2026
Good buy
Cozy stoves who I purchased the stove from and who fitted it were brilliant. Stove looks good and has been much admired. Very easy to light. Only gripe is the air control lever is very stiff and often gets stuck. Have yet to use oven but top hobs work well.
18 de janeiro de 2026
Excellent service. Order was processed and despatched…
Order was processed and despatched without delay.
Less than a week from placing the order to receipt.
We were kept informed by email at each stage.
Very efficient.
15 de janeiro de 2026
Efficient and helpful
Was easy to find the part I needed in the Esse site and to order it. It came in the time slot given and with instructions on fitting. Very helpful.
8 de janeiro de 2026
Esse excellent DPD must try harder!
Product excellent and ordering process efficient and easy
DPD a pain. Twice appeared but didn’t deliver because we were not in
However they had safe place designated and neighbour identified for drop off
Eventually I collected parcel from a local store
13 de janeiro de 2026
Grate for esse500{2011}
Very helpful and speedily delivery.New grate that i orderd was slightly smaller then the old one.
5 de janeiro de 2026
Great service and helped me choose the…
Great service and helped me choose the right part for stove burner
11 de janeiro de 2026
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