Our Harcostar water butt, bought last June, had developed a leak during the winter, but we were delighted to find that there's a 5 year guarantee on them; two days later the replacement has arrived. M... Ver mais
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Good prices for water butts and prompt customer service when an issue arose. But their courier provider could do better. We’ve ordered water butts from EverGreener three times over the last few years... Ver mais
Looking to buy a waterbutt and had been on several web sites before coming across Evergreener. Was unsure of exactly what I needed so rang and spoke to Emily. Emily was more than helpful in answering... Ver mais
A empresa respondeu
Money taken for waterbutt kit, but still no goods received weeks later. I repeatedly phoned and emailed, but absolutely no response. I cannot really recommend their online service, nor customer ser... Ver mais
Informações sobre a empresa
Escrito pela empresa
For more than 20 years, EvenGreener has supplied home and gardening products throughout the UK. Our range is curated to give customers options on water saving, composting, food waste recycling and generally make the house and garden a better place to be!
Informações de contacto
Leeds, Reino Unido
- 08003164454
- customer.care@evengreener.com
- www.evengreener.com
Respondeu a 33% das suas opiniões negativas
Geralmente responde em 14 horas
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Ideal for plant watering
The product came on time and were very easy to assemble the long extension pipe was damaged but a replacement was sent to me within days these link together very well and have proved invaluable as we have a water softener installed on our water supply do plant’s don’t like the saltiness of our tap water so these water butts now provide a useful supply to water all our plants
Excellent products (four butts…
Excellent products (four butts purchased) and even when there was a slight problem when an accessory hadn’t been included they sorted it out straight away.
Their products are going to be needed more and more in the climate crisis and I would recommend them very highly.
Very disappointing service.
Very disappointing service.
Ordered twin water butts with linking system. The first butt was delivered but no sign of the second one. No response from EvenGreener (they did eventually send a very unhelpful generic response but no real help). The second arrived a week later out of the blue.
The linking system leaked badly (poor design and even poorer quality of pipe). Again no response from them upon complaining. We had to buy new bits separately in order to stem the leaks and make it work. Very annoyed that we paid for a premium product (they are much cheaper ones available) but got short thrift from the supplier.
never arrived :(
Have ordered stuff from Evengreener before but this time the stuff never got delivered. Not sure if it was them or the courier company
Update
Update: unpacked and fitted today. Looks good quality. Looks very nice in situ .
Ordered a replacement water butt lid on…
Ordered a replacement water butt lid on 15th July. Four days later I received an email saying it was being prepared for shipment. Tracking details didn't work at any point. About three weeks later I called and was told it was lost by the courier, they would dispatch again. Another week later - a day short of a month since placing the order - and I received a replacement compost bin door! I have asked for a full refund.
Great prices but courier service not the besr
Good prices for water butts and prompt customer service when an issue arose. But their courier provider could do better. We’ve ordered water butts from EverGreener three times over the last few years and each time there was no message to say the item was out for delivery / due to be delivered. And each time the water butts and stands were just left on the doorstep. Courier didn’t even ring the doorbell (luckily we were in so spotted things a few hours later)! Same thing happened before and after the pandemic
This is the second time I have used…
This is the second time I have used them and will continue using them . Great company and good products
Why go anywhere else?
Great company and very helpful customer service too. The products I bought are really good quality. Would definitely buy again and will be recommending the website to all my friends
Excellent customer service, good quality product
Ordered two double kits of waterbutts - the product itself is made of very solid and seemingly durable plastic so expecting them to last a long while, although the connectors could do with improved water-tightness.
5 stars given for the excellent customer service provided via phone when the delivery was unexpectedly split over two different days.
Replacement under guarantee
I had a complaint about a 4 year old water butt which was leaking. The company immediately sent me a replacement with no quibble under the 5 year guarantee.
A replacement went together easily very…
A replacement went together easily very pleased. Only spoiler was the delivery time an lack of information
Good price
Good price, excellent fast delivery … Happy with my new Harcoster water butt, Thank you!
Good, but needs a bit of QA
Ordered my first water butt back in September last year. All arrived fine was soon connected to the down pipe, except for a small leak from the extension hose. Replacement hose ordered and all was fine.
I've now ordered a second water butt with the associated link kit used to join the two together. Unfortunately the kit was missing. A quick email and the link kit was dispatched.
Very prompt delivery
Very prompt delivery of rain water barrel. Seems very sturdy.
Fantastic customer service when…
Fantastic customer service when replacing an item that was under warranty.
Excellent company
Excellent company. Competitive prices and speedy delivery. Very good customer care after sales service..
Perfect Company to deal with
Perfect Company to deal with, Perfect Products, Fantastic shipping and packaging 👌👌👌👌👌
Good products, fast delivery
This is my second order. Again, fast delivery of 100 litre water butt. Very easy to set up and link to first butt. Both butts almost full today.
Even Greener looked after me
When something as small as a replacement lid for a bokashi bin is processed and though out of stock is remembered and once back in stock arrives without fuss in a handwriting addressed envelope you know the company is reliable and can be trusted. Thank you!
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