Do not use! Customer service is none existent, they give false and misleading information and then when you reply take ages to come back. Ask to raise a complaint and they delay it by sending a doc... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... Ver mais
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Had an issue with a delivery but once I contacted them it was resolved immediately. Good company and great clothing. Will definitely use again!
A empresa respondeu
Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!
Informações de contacto
Reino Unido
- Info@Fadedstore.com
- www.fadedstore.com
4,2
Bom
1 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The sizes of the tracksuits are way…
The sizes of the tracksuits are way out, it’s like they are fittings in American sizes, I have sent mine back to a refund, this is the 2nd time I have tried to buy tracksuits off faded and the sizes just don’t match British sizes , mainly on the tracksuit bottoms
The team did contact me for information regarding the sizes and reached out on this issue, very helpful staff
23 de dezembro de 2025
Resposta da FADEDSTORE ©
Good afternoon Joe,
Thank you for your continued support over the years!
We've managed to locate your account details, and we can see that you have ordered a Large Hoodie and XS joggers. We have arranged for a member of our support team to contact you regarding our fit within the next 60 minutes via phone call.
Thank you again for your support and continued loyalty.
Take care,
Team FADED
lovely jymper
23 de dezembro de 2025
Resposta da FADEDSTORE ©
Hey Mr & Mrs Mariner,
We're happy to hear that you feel that way about the quality of your
Knitted Crewneck (Black) ! Thank you for sharing your positive experience with us!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Resposta da FADEDSTORE ©
Hey Jason,
We're thrilled to hear that you are satisfied with the quality and fit of your Star Icon Hoodie (Grey Marl)! Thank you for sharing your positive experience with us.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great service.
Did not realise that a gift card I had ordered had been emailed and sitting in my junk. Faded contacted me and sorted it out straight away. Great service!
19 de dezembro de 2025
Resposta da FADEDSTORE ©
Good afternoon Anne,
Hope you had a nice Christmas,
Thank you for coming back and for updating your first time shopping experience with the FADED STORE community.
We are delighted to hear that our team was able to assist you in resolving your case.
We hope your grandson is happy with his new gift card. If you have any difficulties redeeming the e-gift card, please don't hesitate to get in contact with our dedicated support team here at FADED STORE - info@fadedstore.com
Thank you again for sharing your amazing 5 star shopping experience.
Best wishes,
Paris
Team FADED
Haven’t purchased in around 10 years
Haven’t purchased in around 10 years. Great product that’s minimalistic and fit! Next day delivery when purchased on Boxing Day!
8 de dezembro de 2025
Resposta da FADEDSTORE ©
Hey Sam,
We're happy to hear that you are enjoying our product's fit and minimalistic design! We appreciate your positive feedback and are glad about the next-day delivery experience. Thanks for your support!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
I bought the joggers for my boys Xmas…
I bought the joggers for my boys Xmas and they are great quality and look amazing
19 de dezembro de 2025
Resposta da FADEDSTORE ©
Good Afternoon Roshan,
We're happy to hear that the joggers are great quality and look amazing for your boys' Christmas gifts. Thank you for your positive feedback; we appreciate it!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Resposta da FADEDSTORE ©
Hey Shirley,
We're happy you find our item to be of great quality. Thank you for your positive feedback; we appreciate it.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Amazing quality clothing and delivery…
Amazing quality clothing and delivery was so fast even this close to Christmas. I will absolutely be shopping at faded again
16 de dezembro de 2025
Resposta da FADEDSTORE ©
Good morning Kayleigh,
Hope you're all set for Christmas!
Thank you for sharing your amazing 5-star product review.
We've managed to locate your account details, and we can see that you've purchased - Box Fit Hoodie (Black), No Phones T-Shirt (Black), FS Box Fit Tech T-Shirt (Coral), Star Icon Open Hem Jogger (Black) and Box Fit T-Shirt (Black).
Thank you again for your support and loyalty.
Merry Christmas
Adam
Team FADED
My grandson asked if I would purchase a…
My grandson asked if I would purchase a t-shirt he had chosen from you for Xmas as part of his Xmas present from me. I had not heard of you (sorry) but said I would order it for him and I'm glad to say there was no problem with delivery which was quite fast and the quality is very good. I've given the 5 stars for delivery,quality and fit which is for a small size and fits well.
2 de dezembro de 2025
Resposta da FADEDSTORE ©
Hey Angela,
We're happy to hear that the t-shirt arrived quickly and is of good quality. We appreciate you taking the time to share your positive experience regarding the delivery and fit for your grandson's Christmas present. Thank you for your feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Resposta da FADEDSTORE ©
Good Evening Tim,
We're happy to hear that you are pleased with our Worker Jean (Washed Blue). We appreciate your shopping with us and your feedback.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great choice and quality
Easy to navigate website, ordering and on the rare occasion I’ve returned items great service
2 de dezembro de 2025
Resposta da FADEDSTORE ©
Hey Fay,
We're happy to hear that you find our website easy to navigate and ordering simple. We appreciate your feedback regarding our return service. Thank you!
We hope you like your Lucky 6's T-Shirt (Navy) and Open Hem Jogger (Black).
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
I have not received my product
I have not received my product, it seems to have gone missing.
1 de dezembro de 2025
Resposta da FADEDSTORE ©
Hello Terry,
Thank you for sharing your latest shopping experience.
We can see that your case is currently being investigated with the courier service.
Please can you kindly review your emails for the latest updates regarding the status of your order?
Thank you again for your support and for shopping with us.
Take care,
Team FADED
Returns policy is awful and unfair
Returns policy is awful and unfair, would never order from these again, even if some of the bits are nice not worth the hassle
1 de dezembro de 2025
Resposta da FADEDSTORE ©
Hello Kayhan,
Hope you've had a great weekend!
Thank you for taking the time to share your shopping experience with us.
We have located your account details; however, we were unable to find any email correspondence associated with the address used to create your account.
Our support team will reach out to you within the next 60 minutes to provide additional information regarding your recent return inquiry.
Thank you once again for shopping with us!
Many thanks,
Team FADED
Brilliant customer care service
After not receiving my order the store reached out to apologise by telephone, offered a full refund and arranged urgent delivery of an alternative top. Excellent customer service and Adam went above and beyond to resolve the issue.
20 de dezembro de 2025
Resposta da FADEDSTORE ©
Hello Tracy,
Hope you've had a nice weekend,
We have located your account details and unfortunately, your parcel experienced a delay within our network, which resulted in a failed delivery.
We are pleased to hear that you spoke with a member of our support team today who was able to help resolve your case.
Once again, we would like to thank you for your patience and cooperation.
Thank you again for choosing to shop with us.
Take care,
Team FADED
Fast shipping and great quality…
Fast shipping and great quality products!
My son has been through a few high end brands that offer bobbles and poor quality after a few washes. But not these! faded store clothing washes brilliantly and I like the clothing so much for him, I’ve just bought him more!
20 de dezembro de 2025
Opinião espontânea
Resposta da FADEDSTORE ©
Hey Elle,
We're happy to hear that you received your order quickly and that you're pleased with the quality of our products! It's great to know our clothing washes well and that your son loves them. Thank you for your positive feedback and continued support!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great products
Great products, never any issues, easy shopping experience as it should
Be a main stay of my wardrobe.
1 de outubro de 2025
Resposta da FADEDSTORE ©
Hey Curtis,
We're happy to hear that you consistently enjoy our products and find shopping with us easy. Thank you for your positive feedback; we appreciate you making us a mainstay of your wardrobe.
We hope the Box Fit T-Shirt (White) tops off the wardrobe collection.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Easy to order and delivered very quickly
27 de novembro de 2025
Resposta da FADEDSTORE ©
Good Afternoon Denise,
We're happy to hear that your order was easy and delivered quickly. Thank you for your positive feedback; we appreciate it very much.
We hope you like your Tribal Flower T-Shirt (Off White).
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Resposta da FADEDSTORE ©
Hey Hannah,
We're happy to hear that you appreciate the quality and designs. Thank you for your positive feedback; it means a lot to us.
We hope you like your most recent order of -
Box Fit T-Shirt (Black) and Monogram T-Shirt (Mid Grey).
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Returned an item as it didn’t fit…
I initially left a negative review due to a small issue with my return. Adam contacted me today and was incredibly helpful and understanding, and he resolved the matter promptly.
11 de dezembro de 2025
Opinião espontânea
Resposta da FADEDSTORE ©
Hey Bilal,
We appreciate you taking the time to update your review. We are so glad the issue with your return was resolved quickly and that you had a positive experience. Thanks for your feedback.
Thank you again for your support and loyalty.
Take care,
Team FADED STORE
Fast delivery and great quality
The delivery time is very quick and the quality of product is second to none. The sizing is true.
4 de dezembro de 2025
Resposta da FADEDSTORE ©
Good Afternoon Logan,
We're happy to hear that you received your order quickly and that you are satisfied with the product's quality and accurate sizing. Thank you for your positive feedback!
Thank you again for your support and loyalty.
Take care,
Team FADED STORE
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