Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
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I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
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Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
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Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Nikki provided an excellent service
Nikki provided an excellent service. She was very helpful, professional and quick to respond. I really appreciated her support and the way she handled everything efficiently. Thank you, Nikki, for the great customer service!
12 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Monica, Thank you so much for your lovely feedback! We’re delighted to hear that Nikki provided such helpful, professional and efficient service. We’ll be sure to pass your kind words on to her she’ll be thrilled to know her support was so appreciated.
Thanks again for taking the time to share your experience! Team ffs 💙
New subscription process is a con
I used to use FFS and was happy with it as I could monitor and shape my subscription.
I’m now getting too many blades and wanted to pause the subscription.
The response I got was that they would delay by a month. I wanted to pause until I was ready to continue. However they’d left the conversation before I could say this wasn’t what I’d asked.
I’m now stuck waiting for someone to join the chat and have decided this is ridiculous and want to cancel my subscription but no one joins the chat on the bot function.
Wouldn’t recommend
11 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Amy,Thank you for sharing your feedback. We’re really sorry that your experience with the chat and subscription management was so frustrating. We completely understand that delaying your next delivery by a month wasn’t the same as putting your subscription on hold until you were ready to resume. We’re also sorry that the conversation was closed before you had the opportunity to clarify what you wanted.We’d really like to put this right and help you cancel or pause the subscription as requested,please could you reply to the request I have sent you and I will look into this immediately for you . Team ffs x
Nightmare to cancel or pause
Nightmare to cancel or pause. The only subscription I have had where it's impossible to do this via my portal (even though it says you can in the FAQs) but have to send an email and all your details to cancel and then to top it off they won't cancel without asking you to explain why you want to cancel. Completely unnecessary and long-winded. Would not have again for that reason. Just let me manage my subscriptions online easily without giving me extra life admin!
11 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Rachel,Thank you for taking the time to share your feedback, and I'm sorry for the frustration this caused.The cancellation process is straight forward,The FAQs do state to email us if you are wanting to cancel your plan and to confirm your details so we can locate the account linked, we often ask customers for the reason as they are also often reaching out for help in there portal, The team are always on hand to assit. Team ffs
I would highly recommend FFS
I have used FFS for years and would not use anything else. I never get any razor rash or other problems when using these products. The aftershave cream not only smells amazing, but keeps my skin soft and smooth all day. I also bought FFS for my daughter when she started shaving and she’s never used anything else either.
Love the colour range of handles and that they can also be personalised. I have a subscription of blades and cream so I never run out. Whenever I’ve had a problem trying to sort my subscription dates or change products it has always been very easy to contact FFS. There’s always a polite person ready to help no matter how small the problem. It feels like I am chatting to my friend or colleague.
7 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Rachael, Thank you so much for this 😊, we honestly can't stop smiling! Hearing that both you and your daughter have found your go-to routine with us, no razor rash, soft skin, and blades you can rely on, is exactly why we do this.
We're so glad the personalised handles and colour range have been a hit, and it means a lot that our team makes sorting your subscription feel easy and friendly rather than a chore. That's exactly the vibe we're going for! Thank you for being with us for years and for taking the time to share such a thoughtful review. Team ffs❤️
Amazing experience
Amazing experience, had a little trouble and it was sorted straight away. Polite, professional and very prompt with replies. Thank you 😊
6 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Kay, Thank you so much for this lovely review! We're so glad the team could sort things out quickly for you, that's exactly the experience we aim for. Thanks for taking the time to share this, it really means a lot. 😊Team ffs ❤️
Great razors and customer service
Been subscribed for years now. Great quality razors and great customer service. Lifetime warranty on the razor handles - quick and easy to contact the chat on their website, sent a picture and they're sending a replacement with my next order. Thank you Holly! 😊
6 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Callie, Thank you so much for your wonderful review! ❤️
We're delighted to hear you've been with us for so many years and that you're still loving your razor and the service you receive.
Our lifetime handle guarantee is something we're really proud of, so it's great to hear Holly was able to get your replacement arranged quickly and easily. We'll be sure to pass your lovely comments on to her.Team ffs 🙌
Holly was fantastic and helped me out…
Holly was fantastic and helped me out with my order and quickly.
6 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Donna-Marie, Thank you so much for your lovely review! 💜
We're delighted to hear Holly was able to help with your order and get everything sorted so quickly. We'll be sure to pass your kind words on to her. She'll be thrilled to hear she made such a positive impression.Team ffs 🙌
Avoid this company
Avoid this company. The product isn’t anything special, the blades were average. The cancelling/pausing is completely confusing. I believed this was cancelled, until a £19.95 payment came out of my account a few months later, I contacted them immediately, to be told it was too late??? I am now stuck with a package on its way that I do not want and has cost me. Customer service is atrocious. This company gives a bad feeling and does not provide a reputable reputation, by putting their customers first.
6 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Miriam, Thank you for taking the time to share your feedback. We're sorry to hear you've been left feeling disappointed.Looking at your account, we can see that your refill plan was paused previously as requested by your self, rather than cancelled. When a plan is paused, it automatically resumes on the date selected, which is why the order was processed a few months later.I am unable to locate a cancellation request from you previos to the order being charged, Our team are dedicated to helping customers and resolving issues, unfortunately on this occasion we could not get the order stopped in time. If you require to return the order please do reach out for returns advice.I am really sorry for any upset caused by this.Team ffs
Nice handle but blades are rubbish
Nice handle but blades are rubbish, my husbands old Gillette mac3 blade shaves better than these. I had the trial and stupidly upgraded to the nicer metal handle seems as all the reviews were good and they had awards but don't bother, try the cheaper plastic handle until you know if you like the blades. I can't even make use of the handle with other blades and no option to return. Edit, Reply to ffs. I get the hygiene thing. I was on a trial for a matte pink handle which looked plastic but I now know it is not and 1 blade or upgrade to a shiny rose one with engraving on (which is poop by the way, so small and hard to read) for an extra £6 Just saying go with the cheaper option first time until you know you like the blades. So, I still stand by the not good blade review even though you do not have plastic handles, that was my mistake for not reading it properly at purchase. your razor sucker holder is annoying too, it falls apart every time you lift the razor off.
5 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Jo,Thank you for taking the time to share your feedback. We're really sorry to hear the blades weren't the right fit for you.Shaving is a very personal experience, and while many customers love our blades, we completely understand they won't suit everyone. Our blades are designed differently to traditional razors and are a little sharper than disposable options, so they can take a little getting used to.We also want to be transparent that we’re unable to offer refunds on used products. This is due to hygiene and safety reasons, as used blades cannot be resold or returned to stock once they’ve been opened and used. This policy helps us ensure all customers receive products that are clean, safe, and unused.We do offer a trial kit specifically so customers can try us out before committing to a full setup, which can be a great way to see if our blades are the right fit for you.We're pleased to hear you liked the handle, and just to clarify, we do not offer a cheaper plastic handle option. However, we're sorry the overall experience didn't meet your expectations. If there's anything our team can do to help or if you'd like to chat through your experience in more detail, we'd be more than happy to hear from you.Thank you again for your honest feedback.Team ffs
FFS are the best!
I’ve been with FFS for years. I use the premium razor subscription and dermaplaning subscription. I cannot rate this company enough, there’s never any issues with orders or payments, it’s super easy to manage subscriptions and skip when you need to and above all, the customer service is EXCEPTIONAL. Super easy to contact via email or WhatsApp and they’re so quick to respond. The colleagues who deal with the queries are so friendly and helpful and they can’t do enough. I honestly wouldn’t go anywhere else. I contacted them today about an issue with my razor and they resolved it without hesitation. Thank you FFS team!
3 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Hayley, Thank you so much for such an amazing review! 💜
We're really happy to hear you've been with FFS for so many years and that you're loving both your razor and dermaplaning subscriptions. It's fantastic to know the flexibility of our plans, along with our customer service, has kept you coming back.
We're especially pleased we could get your razor issue sorted quickly. Looking after our customers is what we're all about, so hearing feedback like this really makes our day.
Thank you for your continued support and for trusting us with your shaving routine. We truly appreciate having you as part of the FFS community.Team ffs 🙌
Been using FFS for a few years
Been using FFS for a few years. Love their products particularly the shaving cream and their customer service is amazing.
1 de agosto de 2026
Opinião espontânea
Resposta da FFS
Hey Helen, Thank you so much for your lovely review! 💜
We're delighted to hear you've been with us for a few years and that you're loving the products, especially the Shave Cream. It's fantastic to know our customer service has made such a positive impression too. Thank you for your continued support.Team ffs ❤️
Resposta da FFS
Hey Rebecca, Thank you so much for your review! 💜
We're delighted to hear you found our team quick, efficient and super helpful. That's exactly what we aim for.Team ffs x
Tried estrid but just didn't like it so…
Tried estrid but just didn't like it so decided to go back to FFS but had some drama whilst trying to sign up, was so easy to sort out messaged the number on WhatsApp spoke to a lovely person called Nikki super helpful and made it all better and offered a cheeky discount. FFS have always been so great when it comes to customer service can't fault them at all for that. Looking forward to being super smooth again!! 💦🩶
29 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Samantha,Thank you so much for your lovely review! 💜
We're so happy to have you back! It means a lot that you chose to return to FFS. We're delighted Nikki could help get everything sorted and make the process nice and easy. We'll be sure to pass on your kind words. She'll be chuffed to hear she helped get you back on track. Team ffs ❤️
Amazing Customer Service!
I've had the pleasure of communicating with the FFS customer service team recently and I have to say I'm super impressed!
I've previously bought their dermaplaning tool set which I really like, you can feel the quality and it works really well.
I needed more blades, but I had a query. Communication with FFS customer support was so quick and easy and they were so accommodating of my situation.
I really rate good customer service, I've stopped buying from other companies where customer service was a negative experience. But I'll definitely be staying with FFS as a customer!
And I'm very happy to support a smaller independent company! :)
23 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Shabana,Thank you so much for taking the time to leave such a thoughtful review! 💜We're delighted to hear you're loving your dermaplaning tool and that the quality has lived up to your expectations.It's also wonderful to know our customer service team could answer your questions and make getting your replacement blades quick and easy. We know great products are only part of the experience, so we're always striving to provide the kind of support we'd want ourselves.
Your support as an independent business means a huge amount to us, and we're so grateful you've chosen to stick with FFS.Team ffs ❤️
Contacted FFS about a broken razor…
Contacted FFS about a broken razor handle and how to get a replacement. Holly was great and helped me reactivate my plan. She also advised me on one item that I could order as a refill. She then set everything up for me.
27 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Emma,Thank you so much for your lovely review! 💜
We're so pleased Holly was able to help get everything sorted for you. Our lifetime guarantee on razor handles is there to keep you shaving without the faff, and we're delighted she could help you reactivate your plan and find the right refill for you too.Team ffs ❤️
Very quick response to query via Whats…
Very quick response to query via Whats App, and a good offer/freebie offered, which I have used.
27 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Gayle, Thank you so much for your lovely review! 💜
We're so pleased to hear you received a quick response on WhatsApp and that we could help with an offer you were happy to make use of. We really appreciate you taking the time to share your experience, and we hope you continue to enjoy your FFS products. If you ever need anything else, we're always here to help.Team FFS 🙌
Beautiful email
Nikki sent me a beautiful email reply and this was my reply:
You definitely are the first customer service team and company that I have come across that are actually listening to your customers and will keep them.
If that was a kind person who wrote their own words, you not only need a pay rise, you need to be at the very least head of your department and training people on how to be human and kind.
Nobody knows the reasons behind people having to pause subscriptions. It’s not always down to money as some people presume.
Thank you again.
So to all of you reading this, not only are the products great, so are the people. Completely recommend.
24 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey, Wow. Thank you so much for such a thoughtful review. 💜
Your words genuinely mean a lot to us. We believe customer service should feel human because behind every message is a real person with their own circumstances. Taking the time to listen and help is simply how we think it should be.
We'll make sure Nikki sees your lovely feedback. She'll be absolutely over the moon to know her email had such an impact.
Thank you for recommending both our products and our team. Support like yours means the world to us, and we're so grateful to have you as part of the FFS community.Team FFS ❤️
I’ve been a subscriber with FFS for a…
I’ve been a subscriber with FFS for a few years now, both for my own blades and my husband’s, and we’ve always been impressed with the quality and value. I also love treating myself to their skincare range from time to time, especially the shave cream, which is a firm favourite in our house.
I recently placed an order using my points balance, but unfortunately the parcel went astray with Evri. I contacted customer service via WhatsApp and was genuinely blown away by how helpful they were. They responded quickly, were incredibly friendly, and arranged a replacement package straight away. I’ve never had an issue before, so it was a lovely surprise to find their contact details so easy to access on the website and to receive such excellent support.
Great products, great deals, and truly excellent customer service - highly recommended!
17 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey, Thank you so much for your fantastic review and for being a loyal FFS subscriber for the past few years!❤️We're delighted to hear that both you and your husband have been enjoying our blades, and that our Shave Cream has become a firm favourite in your home. We're especially proud that our blades have been recognised with a Which? Best Buy award, so it's wonderful to know you're so happy with the quality and value.We're sorry your rewards order was delayed by the courier, but we're so pleased our team could step in and get a replacement arranged quickly. Making it easy to get in touch and providing fast, friendly support is something we really pride ourselves on, so it's lovely to hear our WhatsApp service made such a positive impression.Team ffs 🙌
Great customer service
Great customer service, love that you can contact on WhatsApp! Thanks for your help and kindness
16 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Kelsie, Thank you so much for your lovely review!❤️We're delighted to hear you enjoyed using our WhatsApp support. We know how important it is to be able to get help quickly and easily, so it's great to hear our team could provide the friendly service you were looking for. Team ffs 🙌
Good customer service
After Evri messed up the delivery, I contacted FFS via WhatsApp. They sorted out my order straight away and I received another one quickly. Very pleased.
13 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey, Thank you so much for your review! ❤️We're sorry your original delivery didn't go to plan, but we're so pleased to hear our team could get everything sorted quickly and have a replacement on its way to you without any hassle.Team ffs 🙌
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