Super Customer Service Myself and my four daughters have used the FFS razor blades for years and have always been delighted with both the razors and razor blades. I was pleased to find that when I ne... Ver mais
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Leia as opiniões dos outros
I have been using FFS blades for a few years now as they last a good time and don't give me any irritation (unlike other razors!). I also love that they recycle the blades too. To top it all off thei... Ver mais
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I had to call up as I was struggling to find the option I needed for my order online. I got through to Holly who is absolutely phenomenal; she resolved my order issue within no time at all,... Ver mais
A empresa respondeu
Holly was really helpful in sorting out my account when there was an issue with my email address and refill order. The problem was sorted quickly and fuss free. Really pleased with the WhatsApp functi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Depilação
- Fornecedor de produtos de beleza
- Fábrica de cosméticos
- Loja de cosméticos
- Loja de cosmética
- Loja de produtos de higiene
Escrito pela empresa
FFS is a female first brand created to make shaving and beauty effortless. We deliver premium razors and simple skincare straight to your letterbox with flexible subscriptions that work around you. Everything is recyclable, cruelty free, and designed with women in mind. Our razor was rated Best Buy for performance and quality in Which? independent testing, scoring top in the UK. With a durable metal handle and diamond coated blades, it is built to last and gives a smoother, closer shave. You can also build simple routines for shaving, body care and skincare, with products designed to slot seamlessly into your day without the faff. No faff. No pink tax. Just products that perform.
Informações de contacto
Unit 6 Primary Point, Progress Drive, WS11 0JF, Cannock, Reino Unido
- 01543648044
- info@ffs.co.uk
- www.ffs.co.uk
4,7
Excelente
6 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast response and fixed my order with no problem
An issue with my order was resolved quickly and easily. I was given a free item for the mix up which was very much appreciated and unexpected. Very good service and products. Thankyou
16 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Megan,Thank you so much for your lovely review!❤️We're sorry there was an issue with your order, but we're delighted to hear we were able to resolve it quickly and easily for you. We're also pleased the little freebie was a nice surprise. Sometimes it's the little things that can help make things right. Team ffs 😇
Brilliant customer service
Brilliant customer service. I made a mistake with a subscription, meaning I placed an extra order by accident, which I couldn’t afford at the time. I contacted via WhatsApp explaining my issue, got a quick reply and accidental order refunded with no questions asked.
Highly recommend the razor and shave cream!! I used to suffer with sore areas after shaving all the time but I have no issues since using FFS. Been using them for 5 years!
15 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Becky,Thank you so much for your wonderful review and for being a loyal FFS customer for the past five years! 😇Were happy to hear the team were on hand to quicky sort this out for you.It's also fantastic to hear how much you've been enjoying your razor and Shave Cream. We're especially proud that our blades have been recognised with a Which? Best Buy award, and it's wonderful to know they've helped put an end to the soreness and irritation you used to experience after shaving.Team ffs ❤️
I have been using ffs for 5+ years and…
I have been using ffs for 5+ years and I will never go back to any old razor. The quality of the products are fantastic and the team are always finding new products to keep things fresh and new for customers. Since using ffs I no longer suffer from razor bumps as I once did. I also had an incident recently where my email I originally used to sign up with had been deleted so was unable to access my account. But with the help of the friendly team they were able to swap my old email to a new email and allow me to continue to access my account. All within 5 minutes. No chat bot. A genuine human being on WhatsApp!!! I highly recommend this company and this amazing team!! Worth every penny!
14 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey, Thank you so much for your incredible review and for being part of the FFS community for over five years!❤️Thank you for your kind words about our team and our products. Your recommendation means the world to us, and we look forward to continuing to bring you new products and great service for many more years to come!Team ffs 😇
Great Customer Service
I was able to message on Whatsapp (super convenient) and got a reply within 30 minutes, sorting the issue immediately!
13 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey, Thank you so much for your wonderful review😊!
We're delighted to hear you found our WhatsApp support so convenient and that we were able to get back to you quickly and resolve your issue straight away. Team ffs 💗
Fantastic customer service
Fantastic customer service, friendly and helpful. Great product and convenient subscription so I don't run out! Thank you
11 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Jacqui, Thank you for your lovely review! We're so pleased to hear you're enjoying both the products and the refill plan. Making sure you never have to worry about running out is exactly what it's there for. Thanks for choosing FFS and for taking the time to share your experience. Team FFS x
Super helpful!
Super helpful!
I've been so impressed with Holly in customer service, I was having trouble finding a refill plan that suited me so I contacted ffs and she helped me get a plan sorted that I'm really happy with.
It's the personal service from a small company ran by people who care that really makes the difference.
Oh and, I lovey new razor and the super smooth shave cream.
5⭐ Ty
3 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Elaine,Thank you so much for your fantastic 5 ⭐ review! We're delighted to hear Holly was able to help you find a refill plan that works for you. We know everyone's shaving routine is different, so we're always happy to help tailor things to suit our customers' needs.Your comments about our personal service mean so much to us. As a small business, we genuinely care about our customers, so it's wonderful to hear that came across in your experience.😇 Team ffs 🩷
Great products and great service
I’ve been a subscriber to FFS for years, and love the product. I recently approached customer services to help with a separate purchase and they were super helpful and responsive. Would recommend to anyone!
7 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Natalie,Thank you so much for your wonderful 5 ⭐ review and for being a loyal FFS subscriber for so many years!
We're delighted to hear you've continued to love our products, and it's especially great to know our customer service team was able to help with your recent purchase. Providing quick, friendly support is something we really pride ourselves on.Team ffs 😇
Don't use this company they call there customer liers ... Check the other rating... Not just me ! Don't use !
If I could give this company no stars I would, constantly sending emails even when cancelled then take money from your bank even when you have requested it cancelled, good service till you want to pause or cancel, they tell you there no record of the chat what a joke of course there isn't.... Unicorns exist too .... Won't ever be using this company again. I would stay away from them , customer service is shocking, no easy way to pause or cancel they make you speak to someone then say there no record of the chat so they just keep taking money from my account, I will be contacting trading standards. Disgusting! Some lady I was talking to on WhatsApp then rang me telling me there was no proof so basically nothing she could do , all I wanted was a refund. Shocking... DON'T use this company!
Edit
Since making this on trust pilot I looked at the other rating and it seems to be a similar trend of FFS not having this so called proof basically calling there customer liers , I have since been in touch with trading standards and my bank to get my money back that way. Stop calling your customers liers ! We can't be all wrong ! Disgusting and the customer service staff must be trained to lie .... Don't use this company unless you want to be called a lier when something goes wrong !
7 de julho de 2026
Opinião espontânea
Resposta da FFS
Hi Gemma, We've thoroughly investigated the concerns you've raised by reviewing your account, including your email history, live chat records and virtual agent conversations linked to the email address you provided. We also shared the outcome of this investigation with you directly. Despite these checks, we were unable to find any record of the cancellation request you refer to. While we appreciate you believe the conversation took place, we have to rely on the records available to us when investigating customer queries. Your most recent order had already been processed and dispatched before you contacted us. We're continuing to monitor the delivery status and will act accordingly once the tracking has updated. We always aim to resolve concerns fairly and based on the information available to us. Team FFS x
Fantastic customer service
Fantastic customer service! Have been a customer for the last 5 years and they have always been amazing when I've needed to contact them which has only been a couple of times.
3 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Holly,Thank you so much for your wonderful review and for being a loyal FFS customer for the past five years!🙌
We're delighted to hear you've consistently had such a positive experience with both our products and customer service. It's especially lovely to know that, on the few occasions you've needed us, our team has been there to help quickly and effectively.Team ffs 🩷
Blade recycling too expensive
I used to subscribe to FFS but cancelled when I had a stock of blades. I sent these away for recycling last week and was charged £4 for postage - made me wonder if FFS really expect people to recycle when they don’t offer free postage for recycling. I contacted them on WhatsApp but they didn’t reply. FFS, if I’ve misunderstood please do correct me… I won’t be signing up again.
30 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Caroline, Thanks for taking the time to leave your feedback. We're really sorry to hear you've been left feeling this way.
We're really proud to offer our blade recycling scheme, and we're incredibly grateful to every customer who takes the time to return their used blades to help reduce waste. As a small business, we're unfortunately not able to cover the return postage costs, but as a thank you, we do reward points for every pack of blades that's sent back for recycling.
We're also very sorry to hear about your experience with WhatsApp. We've looked into this but can't see any recent conversations, only some live chats from over five months ago. We'd really love the opportunity to investigate what happened. If you're happy to get in touch via live chat on our website or email us at info@ffs.co.uk, we'll happily look into this for you.
We're genuinely sorry this experience has led you to decide not to come back. We always want the chance to put things right, and it's a real shame we weren't able to resolve your concerns before you reached this point. We hope you'll consider giving us that opportunity. Thanks, Team FFS x
Excellent customer service
I had accidentally signed up for 2 subscriptions for the same thing. So I contacted customer services via WhatsApp. My query was dealt with quickly and efficiently, to my satisfaction. And even though it was through WhatsApp, I felt that I was speaking with a human, rather than a bot, which is often the case in these situations.
Thank you FFS. 🩷
2 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Kim, Thank you so much for your lovely review!🩷We're delighted to hear we were able to sort out your duplicate subscription quickly and efficiently. These things can happen, and we're always happy to help get everything resolved as smoothly as possible.Team ffs 🙌
I've been ordering from them for years…
I've been ordering from them for years now and the products and customer service have always been spot on!
1 de julho de 2026
Opinião espontânea
Resposta da FFS
Hey Zoe,Thank you so much for your wonderful review 🙌 and for being a loyal FFS customer over the years! We're pleased to hear that both our products and customer service have consistently been top notch.We're also incredibly proud that our blades have been recognised with a Which? Best Buy award, and it's always fantastic to hear such positive feedback from long-standing customers like you.Team ffs 💗
Subscription not flexible enough.
Razors are just as good as any other razor i've had and it's great you can recycle them (my main draw). It's frustrating you can only delay by 1 month and the maximum time between orders is 3months. I simply have too many and am going to cancel (and not return) because the effort of cancelling and resigning up on a bi yearly basis it too much admin.
Particularly when I compare to other similar subscription companies like Smol where I can delay as often as I like and pick when I want my products next.
Not flexible enough.
29 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey EM,Thank you for taking the time to leave such thoughtful feedback.We're really pleased to hear you've been happy with the quality of our razors and that our blade recycling scheme was an important reason for choosing FFS. We're also proud that our blades have been recognised with a Which? Best Buy award.We're sorry to hear that the flexibility of our subscription hasn't met your needs, Our plan is completely flexible, allowing you to adjust delivery dates, skip orders, or cancel at any time. Feedback like yours is incredibly valuable, and we'll be sure to share it with our team as we continue to review ways to give customers more control over their subscriptions.Team ffs x
I had changed my details and couldn't…
I had changed my details and couldn't access my account. Nikki was very helpful and quickly solved this through the watsapp chat! Excellent customer service
25 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Kirsty,Thank you for your lovely review!🙌
We're delighted to hear Nikki was able to get you back into your account quickly through WhatsApp. We know how frustrating account access issues can be, so we're pleased we could get everything sorted without any hassle. Team ffs💗
Excellent Customer Service
Always deal very quickly with any questions I have.
23 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Kate, Thank you for your kind review!🙌
We're really pleased to hear that you've consistently had a quick and positive experience whenever you've contacted us. We know how important it is to get answers without the wait, so it's wonderful to know our team has been able to help whenever you've needed us. Team ffs💗
Great quality products and friendly staff
Great quality products and staff are always so friendly and helpful! Thank you to Holly for helping me today!
23 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Hannah,Thank you for your lovely review!😊
We're so pleased to hear that you're enjoying our products and that you've consistently found our team to be friendly and helpful.We're also proud to have been recognised with a Which? Best Buy award for our blades, and we're committed to maintaining the high standards our customers have come to expect.Thank you again for your support and for taking the time to share your experience! Team ffs💗
I was having difficulty finding where…
I was having difficulty finding where to add a discount code. Holly was really patient and helped me out quickly. It’s nice to talk to a real person and not to be left waiting for ages.
23 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Amy, Thank you for your lovely review! 😊
We're delighted to hear that Holly was able to help you quickly with your discount code and make the process as smooth as possible. We know how frustrating it can be when you're struggling to find something online, so we're always happy to step in and help. 🙌
It's especially nice to hear that you appreciated being able to speak to a real person without long waiting times. Providing fast, friendly support is something we take great pride in. 😊Team ffs💗
Replacement Item
Ordered a Fathers Day box, accidentally received a misprint on the personalisation - spoke to customer services on WhatsApp, sent me a replacement within 24 hours and a little freebie. Holly was a delight to deal with, as all the customer service team always are. There’s a reason why I will never switch razor companies! As ever… Thank you so much!
11 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Courtney,Thank you so much for your amazing review! ⭐😊
We're sorry there was an issue with the personalisation on your Father's Day box, but we're delighted to hear that Holly was able to get everything sorted quickly and have a replacement with you within 24 hours 🚚. We're glad the little freebie was appreciated too! 🎁Providing friendly, responsive support is something we're incredibly passionate about, and feedback like yours means the world to us.Team ffs💗
Great customer service
I wanted to add something to my regular blades order, and save myself an additional postage fee. I contacted FFS via WhatsApp and Nikki sorted it all out quickly and efficiently. I have been using this company for several years now. Great customer service, thanks Nikki
15 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Jenny, Thank you for your lovely review and for being a loyal FFS customer! 😇 We're delighted Nikki was able to help you update your order and avoid an extra postage charge. It's great to hear you had a smooth, hassle-free experience. We're proud of the customer service that keeps customers coming back.Thanks again for your support.Team ffs💗
Excellent customer service
I have been using FFS for my razors and other products for a long time and would highly recommend. They have great deals for members and my experience of their customer service has always been excellent. Today I spoke to Holly, via WhatsApp, to amend my subscription. Within minutes my request was confirmed and actioned and at no stress for me at all. Will continue to use FFS.
18 de junho de 2026
Opinião espontânea
Resposta da FFS
Hey Sophie,Thank you for your lovely review!💗
We're pleased to hear that you've had such a positive experience with both our products and customer service. It's great to know that Holly was able to help when your razor handle took an unexpected tumble from the shower shelf! We're proud to offer high-quality products at great value, and our blades have even been recognised with a Which? Best Buy award. Just as importantly, we always aim to provide the kind of customer service that keeps our customers smiling.Thank you for your recommendation and for taking the time to share your experience. Team FFS 💗
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