Haven't needed to claim so limited dealings with them, however I am searching for new quotes ready to renew and I am unable to beat their renewal quote! I've searched across all comparison websites so... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I needed confirmation of my NCB as I didn't receive a pdf of it via e-mail when I cancelled my policy due to selling my vehicle. The customer representative, Lukho who I spoke to via online chat pro... Ver mais
A empresa respondeu
My daughter helped me because I am not too good at modern technology.. It seemed very straightforward and everything was easily understood .For my age since loosing my husband and having to get insura... Ver mais
A empresa respondeu
I went on Go Compare they promoted your company. The only thing I will find difficult because I am in my 80's I have to download all the details of the policy, other companies have been able to send... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Informações de contacto
Reigate, Reino Unido
- www.firstalternative.com
4,5
Excelente
2 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast, easy and straightforward.
Fast, easy and straightforward.
The cost was half of my current insurance and has the same cover.
Highly recommend. 😎👌
3 de abril de 2026
Resposta da First Alternative
Thank you for the review.
Resposta da First Alternative
Thank you for the review.
Great offer,fast registration
3 de abril de 2026
Resposta da First Alternative
Thank you for the review.
Insured me on a wrong date and wouldn’t change
Used them last year. Had an email with my NCD after my Insurance ended. Renewed,but had to go through confused.com again. Put the date to start on the 3rd of April and it took my to first alternative website to confirm details. Didn’t include the date anywhere. Paid in full and then once they sent the documents it doesn’t start until the 5th. So two days without insurance. They said they couldn’t do anything without cancelling and repurchasing !
3 de abril de 2026
Resposta da First Alternative
We appreciate you sharing your experience and are sorry to hear about the issues with the start date. The start date you selected at the beginning of the quote process is the date your policy begins. Once a policy has been accepted and paid for, we’re unfortunately unable to amend this date.
We sincerely apologise for any inconvenience this may have caused and thank you for your feedback.
Great value for money
Great value for money and very efficient with communication.
3 de abril de 2026
Resposta da First Alternative
Thank you for the review.
best price
FA provided the best price for the best cover and with a 5 star Defacto rating it was an obvious choice. There was no price gouging for the very modest modifications that my car has and the account set up was easy and logical.
3 de abril de 2026
Resposta da First Alternative
Thank you for the review.
Seamless.
I liked how easy it was to find, and how seamless it was during the application. I had no questions to ask and so it was done in no time.
3 de abril de 2026
Resposta da First Alternative
Thank you for the review.
So easy to get a quote and I saved over…
So easy to get a quote and I saved over a £100 going with yourselves. Very happy with that and I've downloaded the app so easy to see everything
3 de abril de 2026
Resposta da First Alternative
Thank you!
Very competitive prices
Very competitive prices, excellent value for money. Very pleased with this insurance company.
3 de abril de 2026
Resposta da First Alternative
Thank you!
I'm not happy with this company as I…
I'm not happy with this company as I missed a direct debit payment and they request a full payment until the end of the policy. Otherwise they will cancel the policy. The price is ok but this think to charge you full amount because a missed payment is a total scam. In this period people facing sometimes small delays because of the inflation and they rob you straight away.
3 de abril de 2026
Opinião espontânea
Resposta da First Alternative
We appreciate you sharing your experience. If you would like to discuss further, send your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you.
Resposta da First Alternative
Thank you!
Resposta da First Alternative
We are pleased to hear this Louise. Thank you for the kind review. Welcome to First Alternative!
Great Policy
Straightforward process, excellent comprehensive policy, all at a very competitive price
2 de abril de 2026
Resposta da First Alternative
We are pleased to hear this Stuart. Thank you for the kind review. Welcome to First Alternative!
Amazing simple journey to get insured
2 de abril de 2026
Resposta da First Alternative
We are pleased to hear this Abdul. Thank you for the kind review. Welcome to First Alternative!
Very quick and easy and by far the best…
Very quick and easy and by far the best price. Hopefully this company will be loyal to returning customers.
1 de abril de 2026
Resposta da First Alternative
We're glad you found our service quick, easy, and affordable Jillian. We appreciate your feedback and hope to continue providing excellent service to you. Welcome to First Alternative!
My Auto renewal was emailed to me which…
My Auto renewal was emailed to me which was quite a shock as it was £200 more than last year , went on to a comparison site and renewed with yourselves ( the same company as last year and got it cheaper than last year)
Didn’t understand why but my policy is like for like,
30 de março de 2026
Resposta da First Alternative
Thank you for the feedback. We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further. Thank you for taking the time to leave us feedback.
Clear easy and great value…
Great website with clear descriptions of the policy options coupled with very competitive prices.
2 de abril de 2026
Resposta da First Alternative
We are pleased to hear this Pete. Thank you for the kind review. Welcome to First Alternative!
Resposta da First Alternative
We're glad you enjoyed your experience with us Jane. Thank you for your positive feedback. We appreciate it greatly. Welcome to First Alternative!
Very competitive price and easy to use…
Very competitive price and easy to use website. I used a comparison website to find this, and it definitely came out top.
23 de março de 2026
Resposta da First Alternative
Thank you for the review!
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