First Light Optics Ltd Opiniões 

Top Company this one.
Ordered x2 Skywatcher wedges when out of stock.
Ann from customer services did an AMAZING job sorting my order out. 6 stars.

Spoke to Vince on a couple of occasions and he was a great help. Ordered Seestar S50 yesterday 2nd July @14-32 and received it today 3rd July @ 14-52 via DPD. Excellent service just got to unbox, setup and try ASAP!

I contacted several astronomy equipment suppliers about a way to allow my 5-yr old grandson access, maybe on a tablet or PC, to see what I can see through the eyepiece of my Nexstar 8SE. Replies varied from nothing, to "not really as good as an eyepiece", until I was blown away by the first class response from FLO. An introduction to EAA, options for a set up to achieve what I wanted, all done at the speed of light (well, almost). All my follow up questions were answered just as promptly, and delivery of my final order was managed exactly as I wanted. We're both delighted with the result, and I cannot recommend FLO highly enough.

I’ve purchased atlases, meteorites and a set of ED binoculars and First Light seem quick, thorough and professionally organized. I was particularly pleased with their planisphere. It might be a quaint observing aid but theirs is definitely the best on the market.
They also converse swiftly and helpfully to inquiries.
I will certainly use them in future.
J Engledew FRAS

First Light Optics consistently delivers outstanding service. A great example is my recent experience: I had an issue with my ZWO camera, and within a week it was collected, repaired, and returned to me. Truly impressive service. Call out to Chris in the FLO team.

I decided to get get into amateur astronomy and focus on solar for now because at the solar maximum. FLO has been my go to place for the equipment in three orders I done to get operational: Solarquest mount, Pentax zoom eyepiece, Lunt 60 h-alpha scope and a ZWO camera. Everything shipped fast, they uses DHL who are the best of the good delivering companies in my opinion. All items packed in a way I expect impossible could be harmed by any transportation disasters. Ok, so why the missing star? Well, I am Norwegian and FLO do not handle if all items is under 300 sterling in an order. Some trade complication between UK and Norway. Flo says are working on a solution, please do, that Lunt 1.25" Herscel prism incomming from a German shop as I write could been your business :D

I've been a regular customer for 5-6 years and I've never had a problem. Staff have always been very helpful & providing items are in stock, delivery has been prompt & well packed.

I purchased a Sky-watcher telescope from First Light Optics one month ago and decided to upgrade the primary mirror mask. I experienced terrible problems trying to remove the screws securing the primary mirror. Essentially the screws were so corroded that removing them required mole grips and not a screw driver. When I contacted FLO there was no offer of any assistance or even recognition of my concerns.
Having spent the best part of £1,700 on the telescope with upgrades, It's very disappointing,. I wasn't looking for a refund I just needed some assistance because all of the mirror mounting screws are unusable.
After much communication I was eventually contacted by another member of the FLO team who took my concerns seriously. They offered to collect the primary mirror and make good the issues with the fit of the mounting screws.

Well it was a rather disaster in the purchase choosing department but NOT First Lights fault to stress. I bought a iOptron HAE18C after attending the Astronomy Festival in London. FYI they seemed to be the only ones doing discount codes to take away and buy stuff. I changed my mind and upgraded to an HAE29C without losing the discount and added a camera a iPolar and a ADC. Later I discoverd iOptron weren't playing nicely the app had gone from Google store and Apple's as well rather than buying a controller I cancelled the mount, tripod part of the order. Then I changed my mind about camera and ADC so cancelled them also. As it stands now money is fully refunded and no hassle. All in all very happy with the service after all they got no sale at all.

I purchased my first Dobsonian telescope from FLO back in 2011. It had a lot of use in my garden over the years showing my kids the planets and stars. I found I was using it less over the last year as I wanted something a bit more portable. I sold it and ordered a new scope, mount, eyepiece and red dot finder from FLO. I asked for a bit of advice on my selections and received quick responses. They used reliable couriers to delivery all the bits I ordered. I would recommend FLO to others.

About two weeks ago I purchased a mount from this company costing over a thousand pounds, so not cheap by any means. After a number of attempts to use it I found out it wasn't working correctly, so I informed this company. At first the emails were quite amicable and it was agreed that the mount should be returned to this company, and that was when it went wrong.

This was at the end of last week, and I was assured it would be finalised early this week. I am an Ex Soldier and I have very serious mental health problems, which I duly explained to someone at this company. Monday came and went, Tuesday came and went and nothing! On Wednesday this week I sent another email asking what was happening, and the rather curt reply was-"I've Been Busy!"

Because of my mental health problems, things like this which are literally nothing to normal people, are insurmountable problems for me. So today, I sent an email explaining to these people that this issue was sending me to the point of suicide!

I have now stopped any new conversions with these people, and hope to start legal proceedings against them on Monday. Which of course will come to nothing because they know all the dirty tricks!

If it's not Labour ripping off poor old pensioners, it's companies like this.

I await the "Cry me a River" "Holier Than Though" response from this company.

If only I was fifty years younger, because then I wouldn't need Trustpilot to sort these people out!

I used First Light Optics to buy my first telescope after reading all the great reviews. I was not disappointed, they were super helpful offering advise and product recommendations for my specific requirements. I was also blown away by their amazing after sales customer service. Sadly I've not had a chance to try the telescope yet due to weather conditions! I would highly recommend FLO to anyone looking to purchase through them. Thank you for the great service and support.

I was looking for a Seestar S50 and came across this company and judging from the reviews, I felt compelled to buy. The service and communication with them was efficient. I received the item yesterday, just in time for my birthday. I will use them again as I progress with astrophotography. Keep it up guys.

For the third time I buy from this retailer, in two occassions what I would consider relatively expensive items, meaning puting a lot of trust on them.
Service is effective and friendly, delivery is fast. I just bough a Seestar S50 from them, costing me with VAT and import costs 10% more than from European retailers, just because of the level of confidence I have on them at this point.

I use First Light Optics for most of my Astrophotography and Astronomy purchases. Never had a bad experience. I pre-ordered a Smart Telescope that took forever to be released by the suppliers. FLO offered for me to get another telescope that was a big upgrade at no extra cost, which I jumped at. I didn't need to do anything, they just offered and it was sent same day, received the following day. Again yesterday evening, I ordered a solar filter and it was dispatched same day and arrived early this morning. Tremendous service and delivery.

Keep it going team!!

I bought a seestar s50 telescope, unfortunately it turned out to have a fault. We agreed on the return of the Seestar s50 and a new telescope was sent to me. No costs to me. Good service!

All prices don't include IVA on the site. That's why I didn't expect, that my local customs want to get additionally about 30% of the prices.

Only a small order but handled so professional. I ordered some solar film to make a solar filter and it was with me the following day... before I had even finished designing and 3D printing the holder. The delicate film was so well protected by their packing, thanks

Outstanding customer service from FLO as always. A special thanks to Alex, who helped me through the purchase and setup of my first guidescope and camera. I initially encountered a few issues with the WO 50mm, but it was promptly replaced, hassle-free and at no extra cost, with a more compatible 30mm (Astro Essentials) for my setup. Thanks to Alex's guidance, I was up and running by the first clear night!

Raccomando di non comprare fuori dal Regno unito. Un oggetto del valore di 25 euro mi è costato 50. Quando ho chiesto il diritto di recesso mi hanno fatto notare che mi sarebbe costato più del valore dell'oggetto. In nessun modo mi sono venuti incontro. Pessima esperienza