First Light Optics Ltd Opiniões 

I purchased a Skywatcher EQ6-R mount from them, which had tracking issues. I contacted them and they agreed to look at the mount. They took it back and performed some calibrations. When I received it back, one tracking issue had been improved but a regular (every 7 minutes) significant "bump" remained in the tracking. This was a very significant issue for long exposure astrophotography. I raised this to them again. I was told that it would have to be dealt with under the Skywatcher warranty. I explained that it was still within the protection offered by the Consumer Rights Act. As it was now several months after the purchase and I was concerned that my legal protection would be affected, I requested a refund, and, in good faith, placed an order for a new mount with them. They eventually relented and refunded the product, but not before a senior member of staff emailed me. He completely ignored the fact that I had sent evidence showing that the "bump" still clearly existed (I had spent hours taking videos and screenshots to assist with any repair, but he gave no indication that he had ever looked at it). Instead he said that I "would never be happy" with anything they did, cancelled the new order and told me not to buy from them again.

It appears that they will have one go at repairing issues, but after that will refuse to believe that anything can be wrong (regardless of any evidence you provided to the contrary) and just write you off as "difficult".

If they choose to respond to this review, I would hope that they would make the effort to review the information I provided to them and, if they disagree with me, explain why I should have "been happy" with the still existent "bump", regardless of whether they had already attempted one repair.

Absolutely amazed by F.L.O's dedicated, professional, knowledgeable friendly customer service. Also their patience & understanding of new customers lack of knowing 'what they want/need' Being totally committed to guiding customers on their new path of Astronomy. Also such a rapid dispatching of large or small orders.

What is wrong with me, second time I have ordered something from this company and second time I’m giving a one star rating! This time there was a lovely picture of what I would be buying, but when the item arrived half of it was missing.

After I complained, I was directed through email to the “what’s in the box” section, and indeed there was no mention of the missing piece. I always go by the saying a picture paints a thousand words, and so do this company, because then it’s easier for them to scam people.

I later checked some honest companies who were selling the same item, and it was clear from their pictures that indeed this item did not come with the package. Pictures that were honest, and had no intention of trying to deceive others.

If it’s not the Labour Government ripping pensioners off it’s companies like this one.

Now someone from the company will arrive to add their piece. It will be all so wonderful and tell me I’m a “Silly Billy” for not reading the small print.

So very sad. All just a scam to grab a few more Sheckles.

Their Response.

"He then contacted us, insisting we send him a £65 counterweight free..." First line-first lie! I still have the email I sent which I am more than happy to post on here, which doesn't contain any insisting!

Then the usual nonsense with the small print, and they finish with: "Of course we will consider If we can make our description clearer...!" So they're only "considering" it! Hoping no doubt to snare another unwary pensioner before they do...or if they do!

The Irony of all this is, there are only two companies in this country (UK) that sell this particular mount (ioptron AZ mount pro) and after checking with the other one, it seems that if someone orders a "mount-head only" they send a counterweight with it, out of respect and sensibility!

I know where I'll be getting all my astronomy gear in the future!

Excellent service ordered my new skywatcher SKYMAX 127 AZ-GO2 at 2.30pm on Thursday and it arrived at 1.30pm on Friday I'm impressed with the speed of delivery. Just need some clear nights to test it out thanks flo.

The knowledge and friendliness of the staff is first rate. Astronomy and particularly astrophotography is a pretty challenging hobby, with all sorts of differrent options and opinions. Yet at FLO they just give you the info you need clearly and in such a helpful way. And then FLO sell just about every option you could need at competitive prices. I really can't imagine going anywhere else for my astro gear. Just brilliant!

Absolutely fantastic customer service and very helpful and knowledgeable staff. Good prices and fast delivery. Recommended.

Excellent Service.

Astrophotography can be quite involved and it requires the buyer to research well and know what to buy. With a lot of misinformation out there on the internet, FLO were there to offer real advice when needed, but they also did an excellent job of handling my multiple return requests and quickly helping me to eventually end up with the kit that I should have ordered in the first place. Highly recommend and will use again!

Helpful knowledgeable staff and fast shipping. Modern easy to use website with live stock levels.

Cheaters! I ordered a telescope for a child and only the base arrived without the telescope. They didn't send everything, they don't reply to messages, I'm waiting until Monday, if nothing changes, I'm reporting the matter to the police.

Have been using them for years. They are the favourite retailer for UK's amateur astronomers.
They are very knowledgeable, offer great support and give back to the community (e.g. the free clear outside app).

Absolutely first class service from Ann and Chris.

Made me feel important as a customer, kept me updated when I asked, fast delivery when I needed it.

If you are in the market for this type of equipment I cant recommend them enough.

Purchased a sky watcher 72 ED with a lends defect that caused it to crack when used in cold conditions. Warranty was refused and all attempts to speak with customer support have been ignored.

I've ordered from FLO quite a few times over the past few years and never had an issue. They have become my first port of call when I need astronomy equipment, and have always provided great service.

Recently I bought the parts for an astrophotography setup which is quite a bit more complex than anything I've used before. I decided to contact FLO to get some advice on my list of parts, and I'm really happy I asked.

Alex promptly responded with a friendly and detailed email which revealed quite a few things I hadn't considered. A few emails later I'd updated my list with the new parts that were required. They were also very accommodating of a special request I had (to avoid delivering between set dates when I would be away from home).

The parts arrived promptly once everything had come into stock, and now it's set up, the system works flawlessly, which definitely would not have been the case were it not for Alex's help.

It's also nice to see a UK astronomy retailer that takes pride in their website. Most of them seem like they haven't changed in 20 years, but FLO's looks great and provides a pleasant user experience.

Based on my experience I would highly recommend FLO.

Sent FLO a speculative email request for a spare part - a locking bolt/handle - for my telescope mount that had been broken. They were very helpful and dug one out of the workshop and sent it to me for the cost of the postage. It also arrived soooo fast. Absolutely Fantastic! Definitely going through them on my next 'essential' telescope purchase.

Excellent help, advice and support.

I've had a few issues auto guiding with my ASIair.

Alex and the guys have been great. Very, very helpful with detailed instructions on how to resolve the issues.

Great service - and THANK YOU

Fantastic items at a great price. Quick delivery and very well packaged. Will use again!

My first order of some books was delivered quickly& efficiently, so I decided to use FLO for my next purchase.
I asked a load of novice questions in order to buy the correct items. Emails were replied to quickly, which led to more questions..again replied to quickly.
I eventually worked out what I needed and placed my order.. Alex was very patient and helped me along the confusing path, he helped balance my aims with budget.. I'm more than happy to recommend and if I could give more than 5 stars I would..

Ordered my item. It was dispatched quickly and took just 8 days to arrive at my door in Australia. Highly recommend FLO

Efficient ordering - prompt to dispatch. Disappointed that the delivery was split in two so one part arrived days before the other (it's one item, you can't use half of it!)- which when you've spent so much (£800+) and are still charged for "express courier" ontop is a bit naff. Wrote to the company to say so (waited in on day 1, then had to also wait in on day 3) and was just told 'that can happen'. Kind of took the shine off.

Bought a Barlow Lens from FLO, or should it be DTO!
Anyway, when I emailed them to to say I wasn’t happy with the item I was met with a very sarcastic and condescending reply. When I told them I wasn’t happy with the response either…they just blanked me.

Not surprised to see so many negative responses!