Maidenhead Aquatics  Opiniões 

I rarely in my life leave a negative review, but my experience with Maidenhead Aquatics Trowel, nottingham was extremely disappointing and left me with financial loss, stress, and decision to stop fish keepiing

On April 28th, I bought a Superfish tank with a stand, plus ornaments worth £90, and later spent over £100 more on fish, plants, and aquarium products from the same store. I carefully cycled the tank before adding fish from their other branch in Edwalton, but two fish died within 48 hours. I had raised concerns with staff about the fish looking sick (possibly septicemia), but was told it was just stress. I later learned antibiotics were needed, and that stopped further deaths.

On June 28th, we came home to find the tank leaking badly, which damaged our expensive new carpet and two toys. I returned to the store with videos clearly showing the leak, but they insisted on testing it themselves. 24 hours later, they admitted it was a faulty tank. Everything is documented by emails.
I told them I no longer trusted Superfish and asked for a Fluval Flex 57L, which they confirmed was available and promised to order. I even bought a new stand for £80 from Amazon to be ready when it arrived. I emailed multiple times and was repeatedly told the tank was on its way.
Then, on the day I was due to collect it, I received an email saying it never arrived and the manufacturer is now out of stock, leaving me with no tank, dead plants, and dead fish. I went to the store again and was told they could only refund the tank and stand, but not the ornaments, plants, or products, even though I made it clear I am now stopping the hobby because of this whole situation. I even asked that i will buy a more expensive tank if they give me a good offer to show my good well but they said NO . Honestly, Unbelievable.
I’ve now spent over £250, lost fish and plants, wasted many hours, and been left with no solution . The replacement tank they offered has poor reviews, which I had already rejected as i can not afford another catastrophe. Their salesman even told me that had some issues with that tank when I asked about it and he recommended the fluval flex.
I am sharing photos, emails, and videos throughout this process. I expected better support, especially after investing so much money in their products. This experience has completely put me off keeping fish. I’m sharing this so others can make an informed choice.

Need lessons in customer service and maidenhead prices are a rip off . £140 for 2 small discus fish, what a joke , nation wide company, i suppose they can afford to be greedy .

Special shout out to Tommy in Cheddar!
What a gem! Super helpful and knowledgeable. Gave me great insight into the care and requirements of my fish. It’s clear that he’s passionate about his work and I won’t hesitate to come to him or anyone else there regarding questions and building my community tank even more! Thanks so much for your help and positivity!
Jess.

I bought a Pontec solar fountain pump set at the Christchurch branch.. you think when buying this, baring in mind all information is in German so it’s difficult to tell tell what your getting, that you think your buying a solar panel that will work a fountain from sunlight but what you actually need is a battery to make the solar panel work well & consistently..
the Manager informed me they are absolutely useless in this country.. 🙄
but proceeded to tell me as I'd used it he couldn’t give me my money back..
not impressed with customer service & what they sell..

Goldfish bought for 12 pounds . Overly aggressive to other tank members. Contacted the shop do not accept returns ! Poor customer service for a fish that cost pennies obtain from suppliers. And we wonder why Amazon will take over the retail world!

Really poor service from the preston branch this week.
I was miss sold a beautiful pair of rams for my african cichlid tank. When i returned to the store to question the advice that i was given, the same lad sniggered and said they'll all be fine because they are all raised in tap water these days. Needless to say, i left the shop distraught and took my business elsewhere, bought a new tank for the rams alone and will never revisit that store with that staff sorry.

Excellent Communication. Excellent Support. The advice I received concerning the purchase of potential fish for my uncompleted outdoor pond was professional. When my pond is in perfect condition for the fish, I will revisit and complete the purchase.

We have been using this store for many years and have literally spent thousands of pounds here on both pond and aquarium livestock and products.
We recently set up two new Aquariums (one being 6ft, the other 3ft) and purchased pumps, plants, sand, lights accessories, filters, heaters, fresh water, chemicals.........just about everything from our local store. (For us, it is important to support local shops where possible).
The staff have known us as we have been in there most weeks for a few months setting everything up but also we have been in and out for many years and they know us to be regular and good customers.
After a few weeks, we noticed a problem with the temperature in one of our tanks. Although the thermostat on the heater was set to 22, it kept going above this temperature (up to 26 and above!)
As we had two identical heaters in different tanks, we tried swapping them over and the again, even in the large tank, it kept overheating the water.
We packaged everything up and took it back to Maidenhead aquatics who firstly were quite dismissive. We explained the situation and that one of the heaters was working as it should but the other was not and that we would like a replacement or a refund as it was faulty (and only a few weeks old). Despite having the receipt and box, we were told that they were unable to do anything????? We were there for quite a while and asked to speak with a Manager but after going around in circles, and not getting anywhere, we left as they absolutely refused to help us!
We have been long standing, loyal customers and this was the only thing we have ever taken back after spending literally thousands of pounds with them. Why on earth would they not take the item back??? Despite it being convenient, we have not been back since and don't plan to!

Maidenhead Aquatics Andover store - just got back into the fishkeeping hobby. Visited the Andover store quite a few times now for supplies and fish. The staff in the store are always very helpful and happy to answer any questions I have. Fish look to be very healthy and the store is very clean and well organised. Keep up the good work. See you in a few weeks for my next purchases.

Re: St Albans store.

Purchased a betta fish, it had internal injuries recieved prior & passed away shortly after returning home. Went to purchase another today, and am very concerned by what we saw. We are big animal people, have visited many aquariums/aqua centres and the selection of bettas is unique & vibrant at Maidenhead aquatics.... it's just such a shame so many of the bettas are injured, stressed or deceased.

The livestock definitely isn't cared for as well as they should be, which is such a shame as there are some really interesting fish. It really let's itself down. As for actual supplies, tanks & plants, the selection is brilliant. Prices are on the higher end.

Advice on the number of fish suitable for size of tank is completely contrary to everything else I’ve read or been advised on.
Be wary, as our tank would not have coped with a number of fish advised. Maybe staff need better training or the company is happy to sell as much as possible with the welfare of the fish not being a concern.

Really helpful staff, educated on fish

Very polite assistant but did not seem very knowedgeable when answering my questions, (I am a complete novice when it comes to small garden ponds).
Good selection of plants and aquariums etc but I feel it would have been better if I had known exactly what I wanted before my visit. First impressions were also that prices were high but maybe they were par for the course.

Awww went to radyr aquatics by pughs on the weekend had great service by the cheerful Scott so helpful and full of knowledge!! I walked out happy with my new fish for my daughters new pond with Scott’s help I got the right type of fish full of personality thank you thank you xxxx

Popped into Maidenhead Carnon downs after long time (10 years) not keeping fish

Very helpful & approachable staff explained everything thoroughly with fishes best interest in mind. Very passionate and Good selection of tropical fish and shrimp. Left with a 30 liter starter kit and will be back to get fish

Popped into the Crawley store to get some tropical fish but didn’t stay long, I thought my tank was overdue a clean but the sight of the tanks there and the poor fish was shocking. I asked the staff if they were going to remove the dead fish and he jumped up and said yes of course. Surely this would be a priority as a number of tanks had dead fish in but one tank over half the fish were dead see the picture

Returned a pond pump that had stopped working and we thought that it was faulty.
Handed it to Samuel who diagnosed the fault straight away.
Went for lunch and when we returned it was working normally. Next time we'll read the maintenance instructions thoroughly.
The staff there could not have been more helpful and were extremely pleasant. Full marks.

I purchased among other plants a 3 Bulb Water Lilly 3L in May 2024. Only one Lilly grew. Taking advice from the Maidenhead Aquatic store I monitored it. This spring only one has grown. I took it back to be told they would not change refund or credit so I e-mailed head office to be told the same. I am now £32 out of pocket. I would have been quite happy to receive a partial refund as one had grown. I have used Maidenhead Aquatics many times over the years so I am very disappointed.

Brighton Marina.
Went into the shop today and I was greeted by some very friendly staff members.
The young man who helped us with our purchases was Luke, he was very helpful and knowledgable.
We will be returning in the future.

I was looking to buy a few fish for my 29L fish tank today…I was served by Oliver, who gave me some invaluable advice, guidance and came away happily with 2 Gourami’s for my tank…. Thank You Oliver, your excellent knowledge and great customer service ensured that I left a very satisfied customer