Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Sell products that dont work. Clearly states no subscription fees after you buy the hardware, then change the model so you can't us either without the subscription. Then discontinues the hardware plat... Ver mais
A empresa respondeu
Fit3d is the best available body scanner on the market. We started with one and now we own 5. 10,000 scans later they have completely changed my life and the life of many of my clients. The income y... Ver mais
Please goto report fraud ftc gov to file bad business practices against Fit3D if you were an old customer told you did not need a service plan when you bought the equipment, especially those who purch... Ver mais
We have been using Fit3d for 5 years and it has been a game changer for our business growth. Previously we had used the old school BIA/electrical current machines however we found them to be ve... Ver mais
A empresa respondeu
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry. Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at support@fit3d.com. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you, Patrick Donnelly General Manager, Fit3D July 2025
94063, Sacramento , Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer support was quick to make the changes to my account that I requested

Resposta da Fit 3D
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
I contacted support about switching who has access to my account and merging two accounts into one.
I received response very quickly!
And all issues were resolved surprisingly fast and easily!
Very impressed!
The scan was so easy. After the scan, I reached out for support twice and they were very responsive and helpful.
Very responsive to email requests..sent a request this morning, resolved within minutes....
Quick reply and delivered exactly what was asked.
Speedy and solved our issue! THank you!
Marlon was great in answering my questions, giving me clarification, and quick to reply. 5/5 awesome
I made 2 email accounts and Tech support was able to merge the 2 together.
The scan was very interesting and informative to help me on my fitness journey.

Resposta da Fit 3D
Measurements clearly wrong, checked with a tape. Pseudoscience quakery at its worst.

Resposta da Fit 3D
I have 2 email addresses and accidentally used them both for scans. I emailed for help and the response was so quick!! They were able to get my scans to one account in no time. 5 stars all the way!

Resposta da Fit 3D
Estoy encantada con el servicio ya que responde inmediatamente. Son muy atentos y me acompañan hasta encontrar la solución.

Resposta da Fit 3D
Realicé una consulta sobre el escáner corporal Fit3D y la respuesta fue rápida, clara y confiable.
I love the scans and managing my account. The scans are accurate and help you to reach your goals

Resposta da Fit 3D
They were able to quickly respond to the customer service request I input, and solved it easily.
I received a response instantly to confirm my request was received. I then received a complete answer within 8 minutes
Quite satisfied with the Fit3d product and support

Resposta da Fit 3D
The Body scan is very details and give a lot of neat information. I am thinking about doing one every 6 months or so to see progress/differences.
First, I did have to request some help to access the result and FIT3D was on top to assist me and resolve very fast my issue.
My recommendation, just do a scan, you will be amaze what you will learn about your body!

Resposta da Fit 3D
I have to say that the customer service was very good from the support team, I especially appreciate the speed and attention of Patrick Donnelly.

Resposta da Fit 3D
II joined a different fitness facility. My Fit3D scan profile was attached to my old location. I requested, via email, for my profile to be transferred or deleted to allow me to use my email address at my new facility. I received contact & resolution promtly...within 24 hrs!

Resposta da Fit 3D
Very attentive customer service! Received exactly what I needed quickly. Thank you!

Resposta da Fit 3D
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