fluxies Opiniões 

194
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The seamless undies seem to be comfortable. However, the absorbent gusset does not extend far enough to the front, within 30mins of wearing them, I had a stain beyond the front edge of the gusset. Ba... Ver mais

Classificada 1 em 5 estrelas

Terrible customer service - do not respond therefore I cannot return my item for a refund (doesn’t not fit at all) as they have to ‘approve’ it. No phone number to call. Do not waste your time and m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Be aware of this company, looks like a scam!!!! I paid for a next day shipping last week, and they haven't even answered my emails and facebook dm's. I am sorry I haven't looked at all of the reviews... Ver mais

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

194 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(194)

21 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The overnight shorts are amazing

I’ve been a Modibodi fan for years but their insistence on jumping on the bandwagon and now changing some of their advertising wording to call me a ‘person who menstruates’ has irritated me. They’ve done me a favour though. I found Fluxies, bought a pair of overnight shorts and wish I’d have gotten some years ago. They carried me leak free through my heaviest first night and I’ve gone onto purchase more of the classic style pants and am very happy with them.

11 de julho de 2023
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Resposta da fluxies

Thank you so much for the wonderful feedback Kerrina! So great to hear that you are happy with your new period undies 😊🌈✨ Thank you for choosing us!

fluxies Team

Classificada 5 em 5 estrelas

Really comfortable and makes me feel confident

I’m not sure why there are one star reviews because I’ve had no issues at all. The underwear is amazing comfortable and makes me feel so confident. It’s really helped reduce my cramps and the delivery packaging and everything was spot-on. Definitely going to get some more and I’ve already recommended this to my friends and colleagues at first. It’s a bit unusual for after getting used to it. The comfort levels are 10 out of 10. I would definitely recommend it.

10 de julho de 2023
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Resposta da fluxies

Dear RK,

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us!

Kindest
fluxies Team

Classificada 3 em 5 estrelas

A palaver to return

Second edit
I can not vouch for the products as I didn't get to use them, but the CS team are extremely pleasant considering they probably only ever deal with issues.

They have been very efficient in resolving my issue one brought to their attention

As a co they should probably look to automate returns and make them free but I appreciate that the intimate nature of their products may require a different approach.

I will very be ordering some stuff from here in the future.

---------------------------------

This has now been edited as I have contacted customer services and they have sent a very apologetic email re my misses refund.
I have ordered 2 pairs of swim pants but as they were too large I had to send them back. The box arrived open (either neighbour or royal mail has been in it) and I had no delivery note in the box. Digging around on the website I have found that you have to ASK for a return/ refund which may or may not be approved. Mine was and i organised and paid for the pickup and delivery to their warehouse. I received 2 emails back from them - one to say they received my return and one to say they actioned my refund. This was on the 6th of June and as I prompted them today, I had a very apologetic email and another refund confirmation. I can not see the money actually in my account but I will check again tomorrow and edit again if necessary.

10 de julho de 2023
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Resposta da fluxies

Dear Irina,

I hope this message finds you well.

We wanted to send our sincerest apologies that your refund was not actioned successfully and that you have had to email and follow up on this. This is an automated process and once your return is confirmed as received and processed, the refund is triggered, and on this occassion we unfortunately experienced a technical error that was not picked up. Once we became aware of the issue and received your email, we rectified this. Howver, this is not the standard we wish to be setting for our customers and we apologise for any inconvenience caused.

If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you in any way we can. We're really sorry to have disappointed you and we are extremely sorry that it has resulted in you having to write about your negative experience.

Thank you for your understanding and patience.

Kindest,
fluxies Team

Classificada 5 em 5 estrelas

I brought these because of how much I…

I brought these because of how much I suffer with period they have done wonders! They are really comfortable and they have helped me to not leak which was a massive problem. Really recommend x

23 de junho de 2023
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Resposta da fluxies

Dear Charlotte,

Thank you for your kind words and positive review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Kindest
fluxies Team

Classificada 5 em 5 estrelas

WORKS LIKE A CHARM!

Works well, super comfy & not too ugly either. Fluxies are on it. X

2 de julho de 2023
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Resposta da fluxies

Dear Isabella,

Thank you so much for your lovely review! We're thrilled to hear that you had a positive experience with us. We truly appreciate your kind words and support.

Kindest
fluxies Team

Classificada 5 em 5 estrelas

These are the period pants to choose

Great product, does exactly what it promises. Quality of material is excellent and washes well. Have tried other brands but these are far superior, wish I’d got these sooner. can’t rate them highly enough.

26 de junho de 2023
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Resposta da fluxies

Dear Belinda,

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us. We truly appreciate your support.

Kindest,
fluxies Team

Classificada 1 em 5 estrelas

Horrible experience — RECEIVED USED UNDERWEAR

I unfortunately had a horrible, appalling experience with fluxies over the last month and a half. I ordered some period underwear, and I received USED UNDERWEAR. This is absolutely revolting and a major hygiene risk and red flag.

I opened a return and HAD TO PAY to return their used products, and after waiting weeks for my refund I had to chase them up about it and message them. They have claimed that the parcel wasn’t returned.

They are trying to get me to fraudulently claim for a “lost parcel” when the tracking clearly shows that it was delivered to them over a month ago.

They REFUSE to refund me and are clearly conning customers and sending out used items.

It has been a horrible experience trying to get my refund, they have messed me about for a month and a half. AVOID AVOID AVOID.

UPDATE: my review does not contain false information, it is my true and honest experience and I hope it can help other people make a decision before purchasing from your company. I had to open cases with klarna and my bank, and through them fluxies was forced to refund me. A disgusting experience all around.

21 de abril de 2023
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Resposta da fluxies

Dear Francesca,

Thank you for taking the time to write a review. We're sorry to hear about your experience. We take customer satisfaction seriously, and we appreciate your patience as we address your concerns.

While we acknowledge your frustration, we would like to clarify that unfortunatley your review contains false information. The claim of used underwear is not possible, since we never return any products back into stock. Instead, they are sent to quarantine and thoroughly checked before being donated to charity.

Upon investigation we can see that you initiated an email complaint, and we promptly responded to address your concerns. Your return was approved and your refund would have been automatically initiated once the order was received back to us. Unfortunately, the return last tracked at a delivery office and had not been recorded as being delivered to us. We have been consistently communicating with you to provide assistance and find a resolution by helping you to process a claim for your return that was not delivered, or to locate the order so that we can process the refund immediately.

We take customer satisfaction seriously, and we deeply regret any negative experience you may have had. We believe in a fair and balanced representation of an experience and the power of constructive feedback and strive to use it as an opportunity for growth.

Thank you for your understanding.

Kindest
fluxies Team

Classificada 5 em 5 estrelas

Good service

Good fit of product and fast delivery

26 de junho de 2023
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Resposta da fluxies

Dear Sylve,

Thank you for taking the time to write a review. We truly appreciate your kind words and are thrilled that you had a positive experience with us.

Kindest
fluxies Team

Classificada 1 em 5 estrelas

I have no idea if these are any good…

Update -
As a result of this review I have now been fully refunded.
I have no idea if these are any good -they don’t stay up!
The biggest waste of money ever.
Bought 2 pairs my normal size- they literally fell down - sent one unopened pair back.
Ordered -same offer 2 pairs- size smaller. Able to wear for a few hours then they fall down…..Still no refund - £80 down. CS says so so sorry and then do nothing - better companies with better products

Great reply - sadly I am still waiting for the last 3 emails to CS to be resolved….we will see

29 de maio de 2023
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Resposta da fluxies

Hi Toby,

Thank you for sharing your feedback with us. We're sorry to hear about your experience with our products, and we understand your frustration. We take customer satisfaction very seriously, and we appreciate your patience as we address your concerns.

We apologise if the product did not meet your expectations in terms of sizing. We continuously strive to improve our products based on customer feedback, and we appreciate you bringing this issue to our attention.

In order to assist you further, we kindly request you to contact our customer service team at support@fluxies.co.uk, as without additional information from you, we aren't able to locate the orders you have mentioned. We are eager to resolve this matter promptly and ensure your satisfaction. Your cooperation is greatly appreciated, and we look forward to hearing from you soon.

Thank you for considering our brand, and we hope to have the opportunity to regain your trust in the future.

Kind Regards
fluxies Team

UPDATE: We just wanted to follow up and let you know that all 3 orders have now been received back to us and refunded. The amounts will be credited back to your original payment method and should be reflected in your account within 2-7 working days.
If you have any questions or concerns regarding the refund, please feel free to reach out to us at hello@fluxies.co.uk.
Thank you once again for your understanding and cooperation throughout this process.

Classificada 5 em 5 estrelas

Support team are really great

Support team are really great, I had the pleasure of speaking to Yasmin who was super helpful and provided a great experience!

23 de junho de 2023
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Resposta da fluxies

Hi Ella,

Thank you so much for your amazing feedback! 🌟 We're thrilled to hear that our support team, especially Yasmin, left such a positive impression on you. 😊🙌

Classificada 5 em 5 estrelas

love love love

these are so comfortable and even the briefs with less coverage do not leak at all. I am never going back to disposable products

10 de junho de 2023
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Resposta da fluxies

Hi Rue, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Never used these before had heard from…

Never used these before had heard from daughter about these type of pants so purchased them as an older lady needed something I could rely on.. and they certain lived up to there reputation
Thank you

28 de maio de 2023
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Resposta da fluxies

Hi Karen, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 1 em 5 estrelas

Completely new design is inferior cheap looking

I should have realised that as with the name change from flux to fluxies there would be a change to inferior quality. The waist band is less thick and is smaller, the knickers are lower rise and fit is different. The lettering is cut in half on back of elastic and looks cheap poorly put together. It is an entirely new product. I am waiting on hot to return.

28 de maio de 2023
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Resposta da fluxies

Hi Ruth,

We're really sorry to see that you are not happy with your purchase.

Although our brand name has changed, the quality of our materials, our manufacturers and the design of the product that you are referencing, remains the same. It would be reallly great if you could send some images of the previous order vs your most recent order so that we can investigate this straight away for you. If you could email us at support@fluxies.co.uk, someone will be able to assist you with processing a return.

Kindest
fluxies Team x

Classificada 1 em 5 estrelas

I ordered 2 items from here and…

I ordered 2 items from here and cancelled them as changed my mind . Although they give free delivery watch out as you have to pay to return which isn’t made clear.

28 de maio de 2023
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Resposta da fluxies

Hi Sharon

Thank you for taking the time to leave a review, although of course, it's disheartening to hear that you had a negative experience.

We do offer free delivery on all UK orders and exchanges. We make it clear on our website, on the returns and refunds page, that returns are to be arranged by the customer, and so it is a little upsetting that this was the reason for a low score review. However, I'm really sorry that this was missed when placing your order and that this was the reason for your bad experience with us.

We do hope to be given another chance in the future.

Kindest
fluxies Team

Classificada 3 em 5 estrelas

The pants didn't work for me

The pants didn't work for me. To be fair my periods are extremely heavy. I think the pants are more suited to those with lighter periods.

30 de abril de 2023
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Resposta da fluxies

Hey, we're sorry to hear this. We have different absorbencies for different flows and it's possible a different flow may be more suitable for you. If you have any questions please reach out to us at hello@fluxies.co.uk. fluxies Team x

Classificada 5 em 5 estrelas

I bought these amazing briefs for my…

I bought these amazing briefs for my Grandaughter who is only 12. …..she has normal women’s problems and thought they would be brilliant for her especially when she is at school..well done

27 de abril de 2023
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Resposta da fluxies

Hi Jackie, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Surprisingly good

Surprisingly good

For a medical procedure I was asked to not use tampons. I have always been grossed out by sanitary towels as well as finding them itchy, smelly, hot and sweaty. I was looking for something breathable and found these online. When it came to needing them they were comfortable, breathable, free from odour even after a full day of wear. It made my period bearable. I still prefer tampons for heavy flow days but will definitely be using these on my lighter flow days. I have been converted to saving the planet for part of my period. I now have 4 pairs!

23 de abril de 2023
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Resposta da fluxies

Hi Victoria, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 1 em 5 estrelas

Pushy sales tactics and ignored refund request

Similar review to someone else's (Lisa's). Poor customer service and communication. I contacted after 1st order placed and initial query was to ask if they can still apply discount, as I had forgotten to apply this. I had no reply, nor delivery, for 10 days after order was placed. I sent a follow up email asking for a refund instead, (I needed the items for a holiday and was then worried I wouldn't get items on time). They then replied saying my email had gone into their junk box; I was informed one item was not going to be ready for 24 days after my order date and they hoped i would keep my order and discount for first purchase was offered. I had responded that order would not meet my requirements now, as I wouldn't have items in time for a holiday, so I asked for a refund again. I was then offered alternative products, as one item was not going to be ready and my request for refund was again dismissed. I insisted I needed a refund for 3rd time. I had no reply, so I followed up with another email informing that I wanted a reply and update on when refund was being processed. My 'response' on same date was an automated message saying order was shipped. I had sent an email immediately after, to ask why my refund request was dismissed and why my emails and request for refund were ignored. Company reply followed, on same date, stating they are a small company and 'didn't receive my email'.....Pushy sales tactics and poor customer service. I won't be trying their products at all now I'm afraid. Update 5/5/23: sorry but I disagree with the response received-I chased fluxies for an update and even though in earlier communication I had informed I'd be away, I was asked after this review how i wished to proceed. At each opportunity (4 times) I requested the same thing- a refund and went into detail why. I appreciate you taking personal responsibility where a message failed to be sent to staff to cancel order, but do not appreciate the company disregarding the facts. My items had not been accepted at delivery 14 days ago and I was told items had not yet been received by yourselves, but you kindly provided me a refund.

19 de abril de 2023
Opinião espontânea
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Resposta da fluxies

Hello,

We're very sorry to hear about your experience with fluxies and we wanted to resolve this as quickly as possible for you.

We had emailed you directly to inform you that you placed an order for a pre-order product, that was noted at the time of ordering. We then asked if you would like to change any products in your order and during the corrospondence your cancellation was not actioned in time and therefore your order shipped. We then followed up to apologise and to let you know that we would arrange a collection and return, at no cost to you. We have now processed a full refund and we are very sorry that you no longer wish to try our products and apologise for the negative experience you have experienced.

Kind Regards,
fluxies Team

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