fluxies Opiniões 

194
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The seamless undies seem to be comfortable. However, the absorbent gusset does not extend far enough to the front, within 30mins of wearing them, I had a stain beyond the front edge of the gusset. Ba... Ver mais

Classificada 1 em 5 estrelas

Terrible customer service - do not respond therefore I cannot return my item for a refund (doesn’t not fit at all) as they have to ‘approve’ it. No phone number to call. Do not waste your time and m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Be aware of this company, looks like a scam!!!! I paid for a next day shipping last week, and they haven't even answered my emails and facebook dm's. I am sorry I haven't looked at all of the reviews... Ver mais

Informações sobre a empresa

  1. Loja de cosmética

Escrito pela empresa

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

194 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(194)

21 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The period pants are amazing and the…

The period pants are amazing and the wrap water bottle is the best invention ever made for women. Thank you fluxies!

26 de março de 2023
logótipo da fluxies

Resposta da fluxies

Hi Anna, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 4 em 5 estrelas

Customer Service at its Best. Although there was an error in my…

Although there was an error in my delivery, Freya in Customer Services was extremely efficient in addressing the problem and was polite and helpful.
The company is easy to contact and immediately responsive which is a comfort and reassuring.
I find the products a wonderful alternative to disposable products- surely a no brainer for the environment and our finances!

25 de março de 2023
Opinião espontânea
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Resposta da fluxies

Hi Sandra, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 3 em 5 estrelas

The product seems good. Communication not the best

The product seems ok. The sleep shorts are comfy to sleep in and it feels very safe. I like the other pants too but couldn’t get the ones I had wanted. The communication wasn’t great about the fact one of my items was on a delay due to contradictory information on the page. So they didn’t send any of the items! No updates were sent. I had to contact them over a month later and I had to make suggestions on what to do about it. If you order products such as these you need them so I don’t get the process behind not sending them.

25 de março de 2023
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Resposta da fluxies

Hi Natalie, we're really sorry to hear your experience wasn't up to scratch and we really hope to provide you a more positive experience in the future. fluxies Team x

Classificada 5 em 5 estrelas

Great products, great team :)

Super fast delivery and amazing customer service. The team really go above and beyond, I made a mistake while ordering, but Yasmin was so much help and had it sorted in no time. And the products themselves are great quality and super comfortable as always!

27 de março de 2023
Opinião espontânea
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Resposta da fluxies

Hi Mary, Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Loved them so much, I came back for more!

I’ve now ordered twice from Fluxies, and I’m telling everyone I know about their great service (super quick delivery) and amazing products. I highly recommend their wonderful teen starter kit which includes a variety of styles in 3 colours. Sizing is spot on (the “10-12” size kit for my 11yr old), and the quality superb! How I wish these existed in my youth.

17 de março de 2023
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 3 em 5 estrelas

Be aware of the 2 different fitting styles

I bought 2 different styles, disappointed with the seamless hi waist style it's a bigger cut than the essential brief. So if you normally use size 12 then buy 12 for the seamless hi waist but buy size 14 for the essential brief. The delivery service was good.

7 de março de 2023
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Resposta da fluxies

Hi. Thank you for taking the time to share your feedback. We try to give as much information as we can on each individual product page but we're really sorry to hear you experienced issues with the sizing. If you have any questions please do let me know. fluxies Team x

Classificada 4 em 5 estrelas

Great product but why no contact number!?

Firstly the good. The product is lovely and my daughter really likes them. Highly recommended.

Now for the bad and the minus one star... there is no phone number! I had a number of issues with my order and after a few emails from me to them (with little response initially) did eventually get the issue resolved and Yasmin was brilliant in sorting. It would just be so much better if we could pick up the phone and discuss any problems rather than getting frustrated with lack of email responses.

As I said, the product is lovely though and my daughter is delighted :-)

4 de março de 2023
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Excellent customer service

I had some issues I needed resolved and I was in communication with Freya. She was excellent with all my requests.
Totally recommend.

22 de fevereiro de 2023
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 1 em 5 estrelas

Poor customer service

Trying to sort a return is like having teeth pulled old style. No reply in 5 days to return authorisation request. Very bad customer service

4 de fevereiro de 2023
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Resposta da fluxies

Hi Sandra,

We're sorry to hear you didn't have a good experience with your returns process. We respond to all emails with 24-48 hours so it might be possible that your email has not been received. Please could you email us at hello@fluxies.co.uk so we can look at resolving this for you?

Kindest,
fluxies team

Classificada 1 em 5 estrelas

very bad…won’t recommend

Unfortunately I had a very bad experience with Fluxies recently. I placed my order back in mid Nov21 the part of it I received although with the delay. However the rest of it I’m still waiting ( was due to be delivered on Dec 16) today is Jan 23rd 2023. I asked for refund and instead they are still promising to ship it but nothing is happening. I’m very disappointed with this company to the point that I decided not to purchase from them anymore

23 de janeiro de 2023
Opinião espontânea
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Resposta da fluxies

Hi Lisa

I hope you're well! We have tried to contact you via email but attempts have been unsuccessful, please could you check your spam folder to see if there might be an email from us?

It is very important to us that we look into this for you to try and resolve this negative experience that you have received.

I can see that 2 out of 3 items ordered were shipped and delivered to you and you are waiting on one item that, at the time of placing your order, showed that it was a pre-order product. This should have been shipped out to you last week, however, due to reasons outside of our control we were informed, last week, that our restock would not be arriving as originally advised and out couriers informed us that we would not receive stock until next week. I’m sorry that we had not informed you of this yet, that is our mistake and we are really sorry.

We would love to go through some options on how to resolve this for you, please could you email us at hello@fluxies.co.uk and we will make sure we provide you with a resolution that suits you best :-)

I’m very sorry for the delay and negative experience you have received so far and I really hope that you will give us the chance to resolve this for you.

Look forward to hearing from you :-)

Kindest
Freya

Classificada 5 em 5 estrelas

Great website, fab products, highly recommend!

Great experience ordering from Fluxies! The website is clearly laid out and makes it super easy to find the products best suited to your needs. I’ve tried period products (disposable and reusable pads, and period underwear) from a few different brands, but Fluxies will definitely be my go-to in future! Their products are super comfortable, they’re the most secure of the products I’ve tried (no leaks, even at night!), and the security/freedom they give you is definitely worth the investment! I love the choice of materials they’re made from too. 100% recommend :)

30 de agosto de 2022
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Great products

Great products: sustainably designed, and work wonders. Material is comfortable and washes well. Will purchase again!

4 de novembro de 2022
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Functional & Comfortable

This is an amazing product! It was my first experience with period underwear, and my main worries were leaks and discomfort. The contrary happened: I wore these panties from 8am to 5pm on the days of my heaviest flow, and I felt protected and comfortable for the entire day. The part of the panties that touches the skin remained dry enough to spare me that unpleasant feeling of wet that I have when wearing pads. Regarding the cleaning, they were not difficult to wash - I followed the instructions and had no issues neither when I hand washed them nor when I used the washing machine. I would just recommend buying at least 3 pairs so that you can wear a new pair while the other is left to dry, as in my case it took quite a long time to dry (but I also live in an area with a humid and cold climate).

24 de outubro de 2022
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Worth every penny!

Wow! I have been using several of the Flux underwear very happily for a few years now. They work just as well as any pad you might get. Of course, you have to stay on top of them. Don't wait until the last second to change into a new set after a few hours. At night this is a constant worry. But no more. The Boyshorts caught everything even on my heaviest days with no drips. These are my new favorites for sure!
Not only do they do the job, but they are reusable and don't hurt the environment!

17 de outubro de 2022
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 2 em 5 estrelas

Perhaps I'm being harsh...

Perhaps I'm being harsh, but I have many brands of period underwear, all of which are more comfortable and flattering than flux, with perhaps the exception of their true boxers, I quite like those, but now I've just noticed THE SEAMS ARE COMING UNDONE 😬 while my other brands, bought at the same time about a year ago, are practically good as new. That's only about ten wears, really not worth it, and would definitely recommend choosing another brand x

16 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Don’t hesitate - buy some!!

Don’t hesitate - buy some!!

Absolute god send…bought for my 12 year old daughter who has had the most turbulent start to her periods :( From bleeding 6 weeks straight, to nothing for 2 months and intermittent bleeding in between, totally random and unpredictable. Also accidents due to really heavy flows, causing a lot of upset and embarrassment. I didn’t know what to do to make it better! Then I discovered FLUX. Bought after a lot of searching/review reading and will never look back. Not one accident since and my daughters confidence is back knowing she’s covered if she bleeds randomly. Thank you FLUX, you’ve made my daughters life a lot easier!! A little expensive yes, but worth every Penny for how much they have helped…plus FLUX have always offered discount codes so I’ve made use of those when purchasing. BUY BUY BUY!!

20 de junho de 2022
Opinião espontânea
logótipo da fluxies

Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

Classificada 5 em 5 estrelas

Easy Return after wrong order.

After ordering some more Flux Undies I realised I had ordered 2 items in the wrong size - customer support guided me through how to return the items and processed a new order with the correct sized items swiftly. Retuning and following the order was so simple. On receiving my returned order I found an extra pair, I contacted the team asking if I could pay for these as I was going to gift them to my sister but they told me as this was there error not to worry.- Thank you flux team I shall be recommending you to friends, and ordering myself some more (in the right size!) on payday.

21 de agosto de 2022
Opinião espontânea
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Resposta da fluxies

Thank you for taking the time to share your feedback. fluxies Team x

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