FNX Bathrooms Opiniões 

375
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Order a cistern via Amazon and we had courier issues. FNX Bathrooms customer service were very responsive and helpful in trying to sort this out. Eventually delivered and cistern looks good, but yet t... Ver mais

Classificada 1 em 5 estrelas

AVOID!!! Ordered taps via B&Q and was still waiting after a week. Called FNX and was informed that the courier had lost the items. Ordered taps direct from FNX on next day delivery and they didn't... Ver mais

Classificada 5 em 5 estrelas

I purchased a wall hung toilet cistern from B&Q which in turn was supplied by FNX. My plumber had some issues with the fitting and we needed a replacement outlet pipe and seals. Despite it being seve... Ver mais

Classificada 5 em 5 estrelas

An order had a missing component, but after contacting FNX Bathrooms, the issue was fixed quickly to ensure I could complete the task in hand. Would recommend!

Informações sobre a empresa

  1. Loja de acessórios para casas de banho

Escrito pela empresa

Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

375 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(375)

90 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really great company

Really great company. Ordered tap on a Friday. Thought I would have to wait until Monday but came on Saturday. Excellent service.

6 de fevereiro de 2026
logótipo da FNX Bathrooms

Resposta da FNX Bathrooms

Thank you so much for your positive feedback!

Classificada 5 em 5 estrelas

Quality but awaiting fitting

We chose FNX as they did a towel radiator in the size we required, ordering was easy, delivery notifications were perfect.
The radiator arrived well packaged and looks a very good quality and weight, we are waiting for the radiator to be fitted, but experience so far with FNX was great, thank you.

23 de janeiro de 2026
logótipo da FNX Bathrooms

Resposta da FNX Bathrooms

Thank you so much for your positive feedback!

Classificada 1 em 5 estrelas

Fabricated Story

ordered a bathroom product from FNX Bathrooms via B&Q with next day delivery. It did not arrive for over 5 days. When it finally turned up, I refused delivery due to the delay.

FNX then fabricated a story claiming the courier had re-delivered the item and that I had signed for it. This was completely false. They requested CCTV footage, which I provided, clearly proving no delivery or signature ever took place.

Despite this evidence, FNX refused to take responsibility and told me to chase the courier myself, stating it was “nothing to do with them”. They also refused to refund nearly £500.

The only reason I got my money back was because I had ordered through B&Q, who stepped in after I raised a complaint and issued the refund themselves. Had I not had CCTV footage or B&Q’s involvement, I would have been £500 out of pocket.

Absolutely appalling customer service, zero accountability, and dishonest behaviour. This is the worst company I have ever had the displeasure of purchasing from. Avoid at all costs.

23 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Purchased a boiler kitchen tap and it arrived quickly but after installation the filter provided was faulty and leaked. I contacted FNX and they responded immediately and had their supplier send a replacement which arrived in only a couple of days so I wasn't left waiting to use the boiler too long. Really helpful and great experience with them.

19 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Five star service.

Had a slight issue fitting a vanity unit but Chloe came to the rescue.
I cannot fault this company at all with there aftersales process.
If you are looking to update your bathroom this company is the one to go too. Very highly recommended

16 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a shower (bath mixer tap…

I ordered a shower (bath mixer tap shower set) through B&Q. The box was marked ‘FRAGILE’ but arrived dented, ripped and wet. Then when my plumber tried to install it the hose was too short. Product reviews show other people have had the same issue. Tried to contact them but no response. Absolutely unacceptable and upsetting as people spend hard earned money in good faith and get this in return…

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Ordered 2 toilets from this company. The delivery process was smooth. I sent one back as it was too tall for my bathroom which was an easy process thanks to the team. I then ordered a smaller one. A hook was found to be missing after a long gap between the purchase and my workmen noticing, but again the team accommodated very quickly and sent the required part. I am happy with the speed and quality of the service and am happy with my final products

28 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service , its really nice to deal with a company that does what it says. Ordered a Boiling hot water tap and tank and it was delivered very fast and i was informed all the way.
Thankyou , i will order again

9 de janeiro de 2026
Classificada 5 em 5 estrelas

Missing part to the toilet flush…

We received the toilet & we then found there was a part missing, I contacted FNX on their help contact, they replied within the hour, I explained the part was missing & we had checked all the packaging, they said they would have to order the part, we received it today, less than week to sort, fantastic response & help, thank you

6 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service.

Product was as described, good quality for the price range and delivered within the time advised when ordered. Very pleased and will use this company again.

30 de dezembro de 2025
Classificada 5 em 5 estrelas

FNX Bathrooms to be recommended

So pleased to have found a supplier for an original RAK toilet seat at a great price! Very easy to order and amazing quick delivery. Very happy and I certainly will recommend FMX Bathrooms and if needed order from them again.

15 de dezembro de 2025

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