Fraser Hart Opiniões 

1742
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

The service we receive from Fraser Hart at Cribbs Causeway is exceptional. We have bought jewellery and watches over the years and keep going back because the staff are superb. Heather is an absolute... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have bought watches and other jewellery from FH, the service is always ‘personal’ you really feel looked after, never rushed. Each buying experience is excellent. I really wouldn’t go anywhere els... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shopping for engagement rings in bluewater with no joy until we walked into this branch. Katie was incredibly attentive and couldn't have been more helpful in finding our perfect ring. She wasn't... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

My wife is over the moon with her ring. Very nice people to deal with. Friendly and not at all Pushy Just one point if your purchase has to be altered or delivered from another branch I unders... Ver mais

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Sobre Fraser Hart

Escrito pela empresa

Fraser Hart is one of the UK’s leading jewellers with 25 shops nationwide. We have a rich history within the jewellery industry spanning over eighty years and are the perfect shopping destination for luxury watches, diamonds, jewellery and gifting. Having begun as a family business, we are proud to maintain a strong family ethos within our company.

At Fraser Hart we continue to invest our resources into enhancing our stores' environments with elegance, warmth and accessible luxury to ensure a special experience for all of our valued customers.

Our staff are expertly trained in fine jewellery, diamonds, bridal and luxury watches, and are ready to assist you every step of the way.

We are especially proud of our incredibly experienced luxury watch buying team who maintain long-established relationships with our brands like OMEGA, TAG Heuer, Longines, Gucci, TUDOR, Breitling and more to bring you the most exclusive timepieces around.

At Fraser Hart we are also expertly-trained diamond specialists and are privileged to have been part of many happy engagement stories.

Customers can chose to shop with us through any of our stores, or online at Fraserhart.co.uk

Our customer service team would be delighted to assist with any queries regarding our stores, products or orders. To contact us, please email sales.team@fraserhart.co.uk


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,7

Todas as opiniões

(1742)

418 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We visited Fraser Hart in Peterborough

We visited Fraser Hart in Peterborough. We were looking for a ring for a landmark birthday for my wife. Samuel in the store was fantastic, he really took the time to discuss what we were looking for and gave ourselves excellent advice. Samuel did not put any pressure on to make a quick decision, which was also appreciated. I would recommend a visit if you are looking for something special and want to make your purchase a great experience. Thank you Samuel.

8 de agosto de 2026
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Resposta da Fraser Hart

Hi Richard

Thank you for your kind 5 star review

We are thrilled Samuel could assist with finding the perfect gift for such special occassion

We wish your wife a very happy birthday

- Aoife

Classificada 5 em 5 estrelas

Shopping for engagement rings in…

Shopping for engagement rings in bluewater with no joy until we walked into this branch. Katie was incredibly attentive and couldn't have been more helpful in finding our perfect ring. She wasn't pushy like others and also knowledgable about the products on offer. The other staff were also genuinely friendly and we are thankful for a great experience start to finish. This will be our first choice for any future jeweller shopping!

Big love

Ross & Katie

6 de agosto de 2026
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Resposta da Fraser Hart

Hi Ross and Katie

Thank you for taking the time to leave such a kind review for Katie and our Bluewater team

We are thrilled our team could assist you with finding the perfect ring and provided you with such a lovely shopping experience

- Aoife

Classificada 5 em 5 estrelas

The repair of a wedding ring and…

The repair of a wedding ring and favourite earing was undertaken smoothly with the cost very reasonable and explained fully. The time taken to complete the repairs was very reasonable and collection of the items went smoothly with a very pleasant meeting with the staff. Were delighted with the service and will return if need anything in the future.
J&TColes3

24 de julho de 2026
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Resposta da Fraser Hart

Hi Trevor

Thank you for taking the time to provide such lovely feedback

We are thrilled our team could assist you with your repair and made the process easy for you

- Aoife

Classificada 5 em 5 estrelas

3rd watch purchase from Solihull store…

3rd watch purchase from Solihull store ,Hassan,TJ & Mo have always been top guys to deal with, which is why this is my preferred Seiko AD

26 de julho de 2026
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Resposta da Fraser Hart

Hi Brian

Thank you for your lovely 5 star review

We are thrilled to hear of the continuous support you have received from our Solihull store

- Aoife

Classificada 2 em 5 estrelas

Purchased what we wanted but still…

Purchased what we wanted but still waiting on receipt and details of the purchase, with zero response to my emails.

29 de julho de 2026
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Resposta da Fraser Hart

Good Morning

We are very sorry to hear you have not received your receipt for your purchase

Our Concierge Team will be happy to assist if you could pelase email sales.team@fraserhart.co.uk with the details of your purchase

- Aoife

Classificada 5 em 5 estrelas

Solihull 10/10

I have to give your Solihull branch 10/10 Mo and Tj were amazing they made the whole experience of looking for engagement rings a memory forever something most shops don’t give these days , and with such a special occasion this is so important , we visited multiple places but returned to purchase from them.

A true credit and will definitely recommend and will return in the near future

8 de agosto de 2026
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Resposta da Fraser Hart

Hi Leigh

Thank you for taking the time to provide such lovely feedback for Mo and TJ

We are thrilled our Solihull team could assist you especially during such a special time

We wish you all the best for the future and look forward to welcoming you back in store again soon

- Aoife

Classificada 5 em 5 estrelas

Leva is ALWAYS helpful

Leva is ALWAYS helpful, patient and a joy to deal with. This latest purchase is at least our third and will not be our last! Thoroughly recommend.

8 de agosto de 2026
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Resposta da Fraser Hart

Hi Brian

Thank you for your kind 5 star review

We are thrilled to hear of the wonderful service you continue to receive from Ieva

- Aoife

Classificada 5 em 5 estrelas

Search for a special present .

After looking in the store window I was invited in by the assistant Rosa who was very helpful , I was made very comfortable during my purchase without any pressure to buy . My experience was very pleasant and left fully satisfied with a lovely pair of gold earrings .

6 de agosto de 2026
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Resposta da Fraser Hart

Hi Dean

Thank you for your kind 5 star review

We are thrilled to hear Rosa could assist you with your purchase

- Aoife

Classificada 5 em 5 estrelas

Perfect service from the staff in the Peterborough store

Perfect service from the staff in the Fraser Hart Peterborough store. I had an issue with a necklace chain purchased from there a couple of years ago. Sam was able to sort it out immediately. Another staff member, (whose name I didn't get), also took the opportunity to clean the diamond pendant belonging to the necklace. Nothing was too much trouble. Great, expert, efficient and friendly service, just like every time we have ever visited this shop. I would not hesitate to recommend the staff and this shop for your jewellery needs! No need to go anywhere else!

5 de agosto de 2026
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Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Sam and the team provided such expert, efficient, and friendly service, resolving your necklace issue straight away and going the extra mile by cleaning your pendant.

Thank you for your recommendation, and we look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

You’re staff member Ann was very…

You’re staff member Ann was very helpful and service was excellent

5 de agosto de 2026
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Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Ann provided such helpful service and that you received excellent customer care.

We look forward to welcoming you back again soon!

- Hannah

Classificada 3 em 5 estrelas

Feeling hollowed out.

Purchased a Fraser Hart 9ct Tri-Colour Crossover Plain Dress Ring for my wife for our 50th wedding anniversary. Three-golds crossover bands. Very pleased with it, but closer examination behind the bands revealed they are hollowed out ('U' shaped profile), and not so solid as they appear.
I'm disappointed that they are not the quality they promised, and it's left me with a 'hollowed-out' feeling.
I looked to post a review on their website, but couldn't find any reviews or a review option.

4 de agosto de 2026
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Resposta da Fraser Hart

Hi Alan

Thank you for taking the time to share your feedback, and we’re pleased to hear that you were happy with the ring overall, particularly as it was chosen to mark such a special milestone as your 50th wedding anniversary.

We’re sorry to hear you were disappointed when you noticed the U-shaped profile of the bands. This is a standard way some jewellery is made and is part of the particular design, helping to achieve the desired shape and comfortable fit while keeping the piece lighter in weight

We completely understand that this may not have been what you expected and do appreciate your feedback

We hope you had a lovely anniversary and that your wife enjoys wearing her ring for years to come

- Aoife

We’re sorry that this was not what you expected when you examined the ring more closely.

Classificada 5 em 5 estrelas

Fabulous customer service

Ciara at Worcester was so helpful and whilst they didn’t have item we wanted in stock, she went out of her way to source it. Not only that she matched the online price. We have bought several watches with Fraser hart and this is why. Such helpful, professional and friendly staff.

2 de agosto de 2026
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Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Ciara went above and beyond to source the item you wanted and match the online price.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Wedding rings replacement

Christine, offered an excellent service along with an extensive knowledge of the products available. We felt very comfortable throughout the fitting process and never experienced being forced into a purchase. We are delighted with the products we have chosen

4 de agosto de 2026
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Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Christine's extensive product knowledge and excellent service made your experience so comfortable and enjoyable.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

Lovely customer service 👌

I went into Fraser Hart to look at the Oris New York limited edition for the second time and was greeted by Aiden and the rest of the staff as if we were old friends. After having a lovely chat Aiden I bought the watch which I am more than happy with. Keep up the good work Aiden.

1 de agosto de 2026
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logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Aiden and the team made you feel so welcome and helped make your watch purchase such an enjoyable experience.

We look forward to welcoming you back again soon!

- Hannah

Classificada 4 em 5 estrelas

Staff helpful and willing to go extra…

Staff helpful and willing to go extra mile.
Not sure if discounts could be more for some prestige watches.... no wriggle room at all considering I have purchased many top watches over last few years.

29 de julho de 2026
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Resposta da Fraser Hart

Good Morning,

Thank you for your 4 star review!

We're pleased to hear our team were helpful and went the extra mile.

We truly value your continued support and look forward to welcoming you back again.

- Hannah

Classificada 5 em 5 estrelas

Fraser Hart is my go to Jewelers

Fraser Hart is my go to Jewelers. They have a great selection and I can always find something I like. All the staff are amazing. Jo who I dealt with was really helpful. Nothing was to much trouble and she wasn't pushy in anyway. I recommend these to anyone.

1 de agosto de 2026
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logótipo da Fraser Hart

Resposta da Fraser Hart

Good afternoon,

Thank you for your 5 star review!

We're delighted to hear Fraser Hart is your go-to jeweller and that Jo provided such helpful, friendly service without ever being pushy.

We look forward to welcoming you back again soon!

- Hannah

Classificada 5 em 5 estrelas

The staff at the shop in solihull are…

The staff at the shop in solihull are amazing, very professional knowledgeable and will go above and beyond for their customers. I would highly recommend this shop for all your jewellery and watches

1 de agosto de 2026
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logótipo da Fraser Hart

Resposta da Fraser Hart

Good Morning,

Thank you for your lovely 5 star review on our Solihuil store. we are very happy to hear that you would highly recommend our store.

Best wishes,
Sarah

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