2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Ver mais
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Leia as opiniões dos outros
I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Ver mais
Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Ver mais
A empresa respondeu
Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Futons 247
Escrito pela empresa
About Futons 247
Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.
Our Mission
Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!Informações de contacto
Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, Reino Unido
- 01752 662030
- sales@futons247.co.uk
- www.futons247.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very happy experience
Very happy experience from first viewing website to delivery.
2 lines of advice for new buyers. If you need to fold the matress in 2 places, buy a matress that has built in folds. I should have done that, so had to struggle with the bulky folds. Also, check your Spam folder if no timely emails arrive at your in-box.

Resposta da Futons 247
wool/cotton mattress
I ordered a wool/cotton mattress - exceeded my expectations. Great quality, extremely deep and supportive, and awesome customer service thank you!

Resposta da Futons 247
Prompt and positively helpful responses…
Prompt and positively helpful responses to telephone query and delivery spot on time.
Spendid futon too!

Resposta da Futons 247
Sprung Futon
Guy on the phone helped greatly with the selection of mini sprung futon; it is fantastic!

Resposta da Futons 247
Very Good communications..and product.
Very Good communications..and product.
A pleasure to deal with.

Resposta da Futons 247
Had a wonderful experience with Peter…
Had a wonderful experience with Peter and Futons 247. I ordered a futon mattress in November 2024, but unfortunately it wasn't quite firm enough for me as I have a lower back issue and needed a mattress with greater support.
Peter arranged to have another one made up for me, and even delivered it to my home in person! The mattresses are great and the customer service is out of this world - such a rarity in this day and age. Thank you, Peter!

Resposta da Futons 247
Peter really cares about his work
Peter really loves his work and is passionate about the craft. Had a chat with him about how he sourced the products sold on his website and I felt how much he cared about design and furniture architecture.
Can't reccomend the website enough

Resposta da Futons 247
I wanted a futon mattress urgently as I…
I wanted a futon mattress urgently as I have just shifted to the new property. When I placed the order, it was delivered just in time before Christmas. Excellent customer support and prompt delivery.

Resposta da Futons 247
Outstanding communication and excellent…
Outstanding communication and excellent service - I was mot impressed! Futons are wonderful!

Resposta da Futons 247
Very happy with my futon
Very happy with my futon - it has already been used for unexpected guests. I went for the deluxe 5 layer version and it feels comfy.

Resposta da Futons 247
Professionals☺️
This company was friendly & professional from start to finish. And futon is like sleeping on a cloud, I love it & I am enjoying the best sleep I've had in a long time. Highly recommended, thank you ever so much🙏

Resposta da Futons 247
I have ordered 2 different mattresses
I have ordered 2 different mattresses, one for a sofa-bed and one for a bed from Futons 247 in the last 4 years and each time, the communication was excellent. Peter answered my questions and followed my requests. They delivered on the booked day. I am very pleased with my purchases, the mattresses are of excellent quality and craftsmanship. Thank you very much!

Resposta da Futons 247
Kind friendly service
Kind friendly service, actively took an interest in my purchase. Also the company chased the delivery service on my behalf & kept me up to date with all information

Resposta da Futons 247
Happy with the tatami mats and futon…
Happy with the tatami mats and futon mattress; thanks Peter! The mats help absorb heat during the night, which otherwise gets trapped when the futon is directly an the wooden floor. Perfect combo :)

Resposta da Futons 247
Hands down easily the best customer…
Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contacted Futons 24/7 about the Grab more than several years ago but only now in a position to purchase. Each time I made contact Peter's commuication has been superb. Thank you very much indeed!

Resposta da Futons 247
Peter excels in customer service
Peter excels in customer service. Great experience and I love the new mattress. Would definitely recommend and will be buying from them again!

Resposta da Futons 247
Easy to use & good communication
Easy to use & good communication
Item was as described.
Simple

Resposta da Futons 247
Excellent staff and product
Peter at Futons 247 was so incredibly helpful. He answered all our questions and assisted us to make sure delivery went smoothly. The mattress itself is extremely comfortable and cozy. Highly recommend!

Resposta da Futons 247
Well made UK made Futon
We had a problem with delivery not Futon247 fault but it was sorted
The Futon is lovely and would and have recommend this company

Resposta da Futons 247
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